This is my go to place to rent U-Haul equipment and/or buy moving supplies. I prefer the full…read moreservice U-Haul service centers as opposed to the U-Haul being a side business of a feed store or garden center. They always have everything I need. This week I rented a 5x9 "open air" trailer to haul camping gear and bicycles. These trailers are only $14.95 per day. I also bought a ball hitch to fit my recent addition of a permanent trailer hitch. Because my vehicle rides low to the ground, the ball hitch needed to be flipped over and U-Haul did this for me at no extra charge. I don't think you can beat the convenience, customer service and price of U-Haul. You can reserve and rent online, via a telephone or face to face.

I've used this location once before and they did not have the moving equipment that I'd reserved…read morewith my truck. Annoying but not the end of the world. I would've maybe given them a 3 for this. Fast forward to a few days ago when I reserved a van. I called the store on my way there to make sure I would be able to leave my car in their parking lot while I had the van since I would be returning it in a few hours. They said yes. I get to the store, tell the guy behind the desk (who reeked of weed btw) that I had a reservation for 4pm. After about a solid minute of silence he tells me their entire system is down and he has no way to rent the vehicle to me because of this. I asked why he didn't call to tell me this. He said "well we just couldn't call everyone." Really? Why? What else have you been doing? Why wasn't I told on the phone 15 minutes ago that you wouldn't be able to give me the vehicle? And worse yet, did he offer to try to find me a vehicle at another location? Of course not. That might require effort and an IQ above 75. He looked at me with a completely vacant stare and just said "yeah sorry" as if there were nothing he could do to try to rectify this situation. I shouldn't have been surprised given the area that this location is in but I certainly won't be using them ever again.

I had a reservation set for 10:30 in the morning. When I got there, they had nothing for me…read more Around noon, they finally took one of there trailers tags off of it and said we could take it that it was "fine." We get all the way home, open the door and it was infested with roaches! Come to find out, that trailer was not supposed to leave the lot dues to the bugs! Thank God, they all came out before we started loading our stuff in. We take the trailer back and are given another trailer that was not supposed to be on the road due to a giant hole in the side of it. We had to be out of our apartment that day, so we had no choice but to take it. I payed for the truck, got moved then they have the audacity to charge me another $85.00. I called them a couple days ago and they gave me $50 of my money back for not having my reservation ready. Well, today I get charged $119 and I am told if it's not paid it will be sent to collections! I am beyond furious. I have pics and videos of both trailers we recieved and even a vide of the conversation with the manager telling us to take the one with the hole in it because the other one was infested with roaches. This is ridiculous! I have reached out to have this fixed once, nothing was done except giving me $50 for my reservation not being ready, but then turn around and charge me $119 more! Absolutely, do NOT use this company. You will recieve crappy equipment and even worst customer service!.

They were helpful and made the whole thing pretty painless.. as much as can be for moving when one…read morehas to pack one's belongings and trust that everything won't break. The Indy movers were slower and less careful than the Movers from High Country Movers. High Country Movers out of Johnson City, Tennessee were upbeat, quick and careful.

New staff new manager! It's like night and day! Jonathan is the man! He runs it how it should and…read moreeven went out his way for me!

I arrived at this location around 10:30 on a Sunday. I went in and asked someone to refill my…read morepropane tank. One employee was busy with a customer and one employee was worried about her breakfast order being incorrect. She told me she would be with me when she was finished. A third employee walked in and said he would be with me when he finished some paperwork for a customer. He told me to wait outside. I waited by the propane for about 20 minutes and no one came. When I went back in, the worker who said he would be with me was waiting on other customers who came after I did. When I asked when he was coming, he told me that I should wait back outside ... and that patience was a virtue. Another worker came outside and filled the tank. I was ignored and treated disrespectfully. I will find another place for propane.

Make sure you take a picture of the gas gauge. Drove the truck 4.25 miles, added a little over a…read moregallon of gas and was charged a fueling charge and for 2 gallons of gas because it wasn't returned at the same level. So this 15' truck gets less than 2 mpg?

Horrible service. Bald white man and young white girl inside Sunday. Booked an appointment for 8am,…read morebut the store didn't open until 9am. I arrived at 9am. Bald man says well we're 24 hours. Ok buddy. YOU WORK FOR U-HAUL. I don't. The app wouldn't let me pick the vehicle up perhaps because of the time. Then I have to do this weird authentication through my phone! Why is everything through the phone? I have used this U-Haul location NUMEROUS times and never had these problems. I forgot my ID, but the app should have had my information. Disgrace to the world. I will NEVER come to this location again. Then I stood in line for 20 minutes. Not a problem, I understood they were busy. However I am clearly the next person in line. Bald man looks past me to ask the other customers who was next. They all said I was. Why would he do that? I've experience racism. I've felt racism. And I call it how I experience it. Karma will return to that bald head crack sucker.

We had a very disappointing experience at this location due to poor customer service from the…read moregeneral manager. His attitude noticeably shifted when we politely asked him to speak more clearly, as he was mumbling and hard to understand. On top of that, we've used the same trailer, hook, and vehicle here just last week with no issue but this time they insisted on trying to sell us a hook we didn't need. It felt unprofessional and frustrating. If you're looking for better service, I suggest going to the Castleton area location instead which they are much more straightforward and respectful.

I would probably leave this location a 3 or 4 star review because they usually always have a…read moretrailer for me to rent. The main issue is the service. The employees never seem customer focused. In person reservations take FOREVER. I've been standing in line for 30 minutes as I'm typing this waiting on one person to get his reservation made in person. The other employee was sitting there letting customer support on speaker phone talk to a customer on the store phone. After they got done, he took made a personal call and walked outside. And this is not a one time thing, this happens often when I come here. Huge lack of customer focused, take some pointers from ChikFilA or something. So I'm standing here forever just trying to initiate a simple return.

Definitely don't recommend this location, "thing" behind the counter was quiet, took my phone and…read morewent all through my app without letting me know what was going on. Smiled the whole time with other thing behind the glass. Then told me it can't do anything about it. Shave your face ffs. Unpleasant "vibe" and crap staff. 0stars if it was possible.