This is my go to place to rent U-Haul equipment and/or buy moving supplies. I prefer the full service U-Haul service centers as opposed to the U-Haul being a side business of a feed store or garden center. They always have everything I need. This week I rented a 5x9 "open air" trailer to haul camping gear and bicycles. These trailers are only $14.95 per day. I also bought a ball hitch to fit my recent addition of a permanent trailer hitch. Because my vehicle rides low to the ground, the ball hitch needed to be flipped over and U-Haul did this for me at no extra charge. I don't think you can beat the convenience, customer service and price of U-Haul. You can reserve and rent online, via a telephone or face to face. read more

U-Haul - Rented this trailer - Truck Rental Near Me - Indianapolis, Indiana

See all

I've used this location once before and they did not have the moving equipment that I'd reserved with my truck. Annoying but not the end of the world. I would've maybe given them a 3 for this. Fast forward to a few days ago when I reserved a van. I called the store on my way there to make sure I would be able to leave my car in their parking lot while I had the van since I would be returning it in a few hours. They said yes. I get to the store, tell the guy behind the desk (who reeked of weed btw) that I had a reservation for 4pm. After about a solid minute of silence he tells me their entire system is down and he has no way to rent the vehicle to me because of this. I asked why he didn't call to tell me this. He said "well we just couldn't call everyone." Really? Why? What else have you been doing? Why wasn't I told on the phone 15 minutes ago that you wouldn't be able to give me the vehicle? And worse yet, did he offer to try to find me a vehicle at another location? Of course not. That might require effort and an IQ above 75. He looked at me with a completely vacant stare and just said "yeah sorry" as if there were nothing he could do to try to rectify this situation. I shouldn't have been surprised given the area that this location is in but I certainly won't be using them ever again. read more

Supposed to open at 9am. Not today apparently. Myself and several others left. When they are open employees are usually too busy on the phone to help customers in a timely manner. read more

The truck was clean and the check in was quick and efficient. Mary, the manager, caught a mileage error and promptly called me to correct the overcharge. Thank you, you have my business. read more

This was our first trip to this location. We were greeted as soon as we entered. Rashay was very professional, polite and covered everything thoroughly. The entire checkout process took about 10 minutes and was quick and simple thanks to Rashay . The clean van was conveniently parked out front and ready to go. The store has boxes and moving supplies for what appears to be any situation. Corner guards, bubble pack, tape, foam pouches, utility dollies, furniture covers, packing boxes and much, much more. Trailer hitches and bike racks are installed here as well. The return was busier as several trucks arrived at the same. However, they didn't lollygag and we were in and out in 5 minutes or less. I wouldn't hestitate for a second to use this location again. Excellent customer service and a clean vehicle. read more

See all

I really tried not to rent from this Uhaul location, but I was pressed since they were the only location with the truck I needed. Anyway, the customer service I received was absolutely terrible. The young lady at the desk was serving someone else when I walked in, so I understood why she didn't speak. She was the only person working there at the time. 10 minutes passed and she walked by me twice without even saying hello! When she did finally assist me, she treated me as though I was such a bother. I was so confused... what did I do to you? Coupled with that, the inside of the store was SO dirty! The floors, the walls, the desk... I wanted to sweep so bad for them! Luckily the truck I received was not as dirty as the inside of the store, but still... I had to sweep it out before loading my belongings into it. Ugh! If you can avoid this location, please do, you'll get better customer service elsewhere. read more

Very professional and on time at 7am hitch install appointment. Installation was handled quickly and both individuals were very helpful and knowledgable and friendly. read more

Visited this location on Saturday to rent a car trailer which they only had a tow dolly the black guy at the counter Eric was his name said it would be fine later drove 50 miles to pick up car only to find out that in order to use it you have to drop the drive shaft out of vehicle which they never told me they didn't offer to give me the correct trailer didn't even want to refund me spoke to the female manager on the phone which only offered to refund me the following Monday very unsatisfied and will not do business with this location again. read more