I had a reservation set for 10:30 in the morning. When I got there, they had nothing for me. Around noon, they finally took one of there trailers tags off of it and said we could take it that it was "fine." We get all the way home, open the door and it was infested with roaches! Come to find out, that trailer was not supposed to leave the lot dues to the bugs! Thank God, they all came out before we started loading our stuff in. We take the trailer back and are given another trailer that was not supposed to be on the road due to a giant hole in the side of it. We had to be out of our apartment that day, so we had no choice but to take it. I payed for the truck, got moved then they have the audacity to charge me another $85.00. I called them a couple days ago and they gave me $50 of my money back for not having my reservation ready. Well, today I get charged $119 and I am told if it's not paid it will be sent to collections! I am beyond furious. I have pics and videos of both trailers we recieved and even a vide of the conversation with the manager telling us to take the one with the hole in it because the other one was infested with roaches. This is ridiculous! I have reached out to have this fixed once, nothing was done except giving me $50 for my reservation not being ready, but then turn around and charge me $119 more! Absolutely, do NOT use this company. You will recieve crappy equipment and even worst customer service!. read more

U-Haul - Live roaches crawling around everywhere. - Truck Rental Near Me - Indianapolis, Indiana

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They were helpful and made the whole thing pretty painless.. as much as can be for moving when one has to pack one's belongings and trust that everything won't break. The Indy movers were slower and less careful than the Movers from High Country Movers. High Country Movers out of Johnson City, Tennessee were upbeat, quick and careful. read more

Rude staff, the manager is useless and rude. I would never use this location again. You are way better off renting a truck online and picking up at one of the satellite sites. Staff obviously hates their jobs and are lazy. read more

Horrible. I rented a truck for a few hours. Return the truck as I received it. Filled the tank back up and everything. A few weeks later. They charged ne an extra $50.06 and wouldn't tell me what for. read more

I was nervous going into this U-Haul rental because I had heard general horror stories of offices not being open when scheduled, them not having the right vans/trucks available, etc. I should note, I hadn't heard that about this particular location, just in regards to truck rental in general. However, the entire experience exceeded my expectations. Booking a van online was easy - the website gives you recommendations based on how much you're planning on moving - so I went with the 9 foot cargo van. I found it helpful to complete the online check-in ahead of moving day (driver's license info, etc.) to save time at the actual shop. I liked that you didn't have to pay anything in advance and that no hold was placed on your card until you actually received the vehicle. I called the day before to confirm and the manager was friendly and told me everything was ready to go for the following day. I felt better but was still nervous something might go wrong. On the day of my move, I got to the shop and getting my van was pretty painless. I thought the entrance of the store and where to park was a little confusing, and ended up having to move my car, but no real harm done. I wasn't a huge fan of the only parking available being across Illinois Street from the facility, but it ended up being fine. Receiving and returning the van was easy and I thought the rental fees and mileage charges were fair. I was only going from one downtown apartment complex to another so I actually didn't have any additional fuel charges whatsoever. Would definitely rent from U-Haul/this particular location again based on this first experience. read more

Horrible experience !!! They charged me 103.00 I never got a refund!! and the truck had a big nail in the tire when I got the truck! I called customer service and no one wants to help. All they keep saying is we sent a check because I paid with cash! I can prove I paid with my debit card!! They played me!! HORRIBLE BUSINESS !!! I will write this review everywhere ! I will never do business with Uhaul ever again !!! Do not do business with this location. I will not do any business with Uhaul at all. I am currently on the phone with the store after speaking with a regional manager and no one is doing anything to help!!! This is sad and disappointing. read more

The absolute worst U-Haul location I've ever had to deal with. I once rented a truck for two hours and dropped it off in the lot after hours to the exact instructions they gave me. The next morning they called my phone off the hook and even called my wife because they couldn't find the truck in their own lot. Second experience, I wanted to rent a hand truck/utility dolly. It's $7/day, simple enough. Not for this staff. It took four phone calls and two trips to the location to get it rented me. Every trip to the store took waaaaayyyy longer than it should. Managers needed to be called almost every time or even a customer service representatives from U-Haul corporate. The whole process was so incredibly frustrating. Pro-Tip: Find another U-haul location read more

These people are liars. I tried to rent a truck for an entire day and they assured me that as long as I returned they keys prior to the next morning there wouldn't be any problems. The day I was supposed to rent the truck, they tell me it has to be returned by 1:30 because they had rented it to someone else. That's a nice surprise to find out the morning of your move. I would avoid this store at all costs. read more

We had a miserable (non-UHaul) moving experience, but thankfully we moved stuff into these storage units. The manager stayed open LATE so that the incredibly slow movers could get everything moved into our unit. The following day, we were able to rent a small truck with 15 minutes notice to retrieve a freezer from the storage unit. Our access card has worked every time, the place seems to be very secure, and it's also quite clean. There's a freight elevator and you'll also be able to back a truck into a bay so if it's raining or snowing your stuff won't get wet. They sell the fabulous UHaul boxes here too, of course. read more

This business helped my mid - week move go smoothly and quickly! Customer service was great and the estimate they gave for my truck rental ended up being almost exactly what I was charged. I'll definitely use them again for any future moves. read more

Amazing customer service. I have rented a truck from this location and I also have a storage locker. One evening I after dropping some items off I did not lock my unit correctly. The management called me the next morning to inform me that my locker was not secured. When I arrived that day to secure it, a staff member assisted me to make sure my belongings were locked up correctly. read more