What a disappointment.
1. Their boba, or tapioca pearls, fell apart so much that it didn't require chewing. Even for mediocre boba tea shops, this doesn't (and shouldn't) happen, and if it does turn out like this after cooking it, some level of quality control and assurance would have whoever is responsible for this not serve this so this substandard food item doesn't reach customers. If what they served is considered acceptable by staff, then I'm afraid we don't have a common ground to begin with.
2. Staff looked and sounded puzzled when asked about the "Justea Blend" and asked for "Less" sweetness, both listed on their menu. In the end, it seemed like they didn't have Justea Blend, and staff didn't know what it was and the question remains unanswered.
3. We were charged the most for our plain tea (without milk, foam, brown sugar, etc.) than at any other boba tea shops (over $7 each, before tax and a credit card fee) in any other U.S. state we've visited, and the tea was disappointingly bland. I was bothered by this and so, was tempted to request a refund, but seeing the entire shopping centre was dead quiet and choosing to chalk the dismal experience up to systemic, not individual, faults, decided to make the full payment and leave the place.
I doubt this joint would be at the top of the list next time around, but I wish them well and hope they continue to improve. read more