While the folks I dealt with buying a used car were just fine, it was an incident I discovered later that left a VERY negative impression of the dealership as a whole.
After refusing to add the 'VIP' warranty several times, I was talked into it with the claim "You can cancel it within 30 days if you change your mind". The next day I called to cancel, they then claimed they would. I called again in a few weeks (still within 30 days) to confirm cancellation... "Yes, all done - no problem."
So, my first lease payment is more than what I was told when buying the car... bank tells me there is an extra package attached to my loan... yep, the VIP Warranty. I call Junge to get this straightened out, and to quote what I was told: "Yes, the VIP Warranty is cancelled... but yes, the extra amount was already added to your loan - which increased your monthly payment, but that goes towards the payment of your car to pay it off earlier now! No, we can't remove that increased amount on your loan - you have to go to the bank and refinance. No, there isn't anything we can do about it.". They NEVER once mentioned this information when purchasing the car.
Is it just me, or does this seem HIGHLY shady?! I was quoted a monthly loan amount without the VIP Warranty attached, but when my payments start... the monthly amount is almost $50 higher!
I will NEVER go to any Junge dealership again... and I highly encourage every person reading this to do the same. Or at least watch out for this shady scam. I know, 'shady scam' and 'car dealership' are almost always used in the same sentence... read more