Good customer service. Battery was installed, cables were not cleaned off, service manager called…read moreand credited me labor back, excellent rebound.

Will never buy from here again. I was assaulted by the GM…read moreand 3 employees. The GM (bald guy who would not tell me his name) threatened to punch me and "beat the shit outta me" ... Then got into my car while I was in front of it and he continued to drive into my legs, hitting me and as I lose my footing and fall into the hood of the car... I'm in literal shock. As I'm walking outside to try and get into my car... 3 other employees including BryceLanghurst, Mike Bushman, come to harass me. The GM gets out of my car to get in my face again to assault me ... Before getting back into my car to drive it clear across the lot... As I walk to my car across the lot, the 3 other employees insist on harassing me to my car... Then tell me I cannot leave... While 2 others tell me to leave and blocking my car. I have made a police report. I have video and pictures. Bought a 2023 Crown Limited that was suppose to be Gold Certified. To find out it was not properly certified being bated to buy this vehicle and lied to on the certification. Within the day of purchase I experienced problems like the software being 2 years old on the infotainment system which made my screen glitch, backup camera not working... Lane assist not working... Heated seats don't work.... Knocking in the engine when reversing... Horrible wind noise in the driver side... This is just a few. When I discuss these concerns in detail to the manager John, I get a one word reply, "Yep.". Absolutely unacceptable. This is shady and did nothing to compensate for this stress and straight up lie to a returning customer. dealership. Sad, unprofessional, unacceptable. My software was never updated the 7 days it was here... And when I complained about new scratches, that apparently was the last straw and they couldn't bare to take responsibility. I had just dropped a $14k down payment buying a $42k car... Didn't think my concerns were out of reach. No apology yet from Toyota or this dealership for such a horrible experience.

I was out of town when my husband decided to look at a new car. He spent a couple hours with Zac…read moreshowing both the Rogue and Murano. My husband said he answered all his questions and easy to work with. We were also trading in a Murano. This was not our first time buying a car from Dave Wright. This would be our fifth time purchasing a new vehicle from them. When I returned from my trip we both worked with Zac but unfortunately ran into day off so we worked with Mercedes. She was very personable and knowledgeable and soon we decided it would be the Murano although the Rogue was so much better than the year I had a Rogue so I was very impressed with the changes Nissan made on the Rogue. Mercedes made herself available to us and answered any/all questions we had. I'm not sure we got the best deal on trade-in but saved us from selling it ourselves. Because everything is electronic and cameras everywhere, I'm impressed that Mercedes knew how to work everything on the display panel. I'm still learning myself. I would recommend highly using either Zac S or Mercedes to help you choose a new vehicle. No one was a hard sell, even finance. They just wanted us to get what we wanted. Again, this is our fifth vehicle from Dave Wright and predecessor so we've had a good run with Dave Wright.

On Wednesday we purchased a new 2025 NIssan Murano from Woodhouse Nissan in Omaha (we are from Des…read moreMoines). On Friday we were visiting family in Marion. When driving the new Murano we were unable to get the cruise control to activate and maintain a steady speed. We stopped at Dave Wright Nissan and were greeted by Landen Bowser, service advisor. Landen listened to our concern, made the adjustments, and instructed us on what we were doing incorrectly. Landen could not have been friendlier or more accomodating. Since we will be moving to Marion in the next six months, I will most assurectly visit Dave Wright Nissan for my next Murano (we've had 12).

I went into Rick's with relatively low expectations given that my experience with independent…read moredealers in the past has been less than great. The guys here were really relaxed, answered my questions and avoided anything that felt "used car salesman-y". Prices were the best I found in a wide radius and they were very willing to haggle a bit on price. The physical building wasn't much to look at, but in the end, I'm much more interested in a good deal than in paying for someone else's expensive overhead. The car came with a 30 day, 1000 mile warranty from the dealership as well - it was nice that they actually stick behind the cars they sell. In the end, the experience was good enough that I will be looking here again the next time I'm looking for a new (to me) vehicle.

My family has purchased several cars from Rick's and it's the finest place to go for used cars…read more They stand by what they sell and have a TON of loyal, repeat customers. There's a reason you don't see ads from Rick's. Customers who know, know.

We found a vehicle online and drove 125 miles from Sterling Il. my Our salesman Dane Hansen was…read moreabsolutely awesome, above and beyond to make sure we were taken care of. Unfortunately the vehicle we came to see wasn't going to work for us. The sales manager and used car manager spent quality time trying to find us an alternative unit with no success. The management team offered to try to locate another unit that would work for us and you know what? I have confidence that they really have our best interests and will deliver us the right product. We were so impressed with the whole experience that we are going to wait to hear from them and make the drive back to do business. thank you all for a good experience. Jeff & kay

I'm an out-of-towner but needed an oil change before I head back to California. Figured I'd stick…read moreto a dealer since I didn't know the area and needed a trustworthy oil change given my 2k mile journey back. Found it relatively easy to schedule an appointment. Overall pretty satisfied. I didn't get a quote beforehand, but was a little surprised at the price, $66 for an oil change, which could be right on market for Cedar Rapids, but my oil change costs $74 in California. I was expecting high 50s given that there were no extra services performed such as tire rotation, etc. Complimentary car wash left something to be desired, Not sure if it's soap or they just didn't get all the dust off my car (it wasn't super dusty, just the normal amount of dust from a car that's sat in a driveway for a couple weeks without a wash or rain). And given that I have a black car, it is noticeable. I have white droplets and residue from my hood, to the top of the car. I don't expect a professional wash, just not expecting residue. If you want extra social-distance I'd recommend walking over to the dealer waiting area, no one was there when I stopped in, and they had a counter area where you could work on a computer, and complimentary wifi, allowing me to continue working during the service, which was great. Customer service was generally very good, my service rep was very friendly and polite and had a great attitude, it was disappointing that he wasn't wearing a mask and only about 25% of the staff seemed to be wearing a mask. I don't know why masks are so controversial, but given the science, as a customer, when I am at a business that can't be bothered to wear a mask I always think, I guess they don't care about the health of their customers. And it becomes a little painful handing your money over to someone who doesn't care about your basic health. If you're immune-compromised, I would find somewhere else to get your oil changed during the duration of Covid-19.

My husband and I went to Dubuque Honda to look for a new CRV not finding the color we wanted we…read moreheaded to Cedar Rapids Randy Kuehl Honda. Josh Walker (sales man) greeted us when we arrived. Josh was very patient and helpful with us. Josh just started working there a week or so ago and was anxious for the sale but also wanted us to be happy with our decision. Josh made the buying experience enjoyable!! This is who you need to deal with at Randy Kuehl Honda. Good look with your new carrier Josh we think you will do amazing with that great smile and personality!!

We're a return customer and once again, Service was excellent. Ken Hill was the kindest and treated…read moreus with patience and knowledge on all the set ups on the car. All the people in the place were always smiling and great people. Highly recommend Ken Hill and staff, We love our new pilot. Can't go wrong with Randy Hill Kuehl.

I went here to check out a Scion XB that the company was advertising on one of the main car-buying…read moresites. The place is like your typical auto sales center. I was greeted with the usual smiles and friendly attitude that one can associate with a sales-driven company. I talked to Suzie, who was very much on top of her stuff. She was very friendly, polite, and did not lack personality! I ended up purchasing the said Scion, they were asking for Kelly Blue Book price, knocked off a few hundred bucks without haggle, and tolerated my negotiating skills in regards to financing. I would definitely recommend them to any one out there looking to purchase a car!

Today I visited with a few specific cars in mind. John Viner helped me out and was very patient and…read moreknowledgable. I will surely be checking back with him when I see what I want online in stock. Update on review: John emailed and checked in. Very professional and attentive.

I had a fantastic experience and I could not recommend any other place. They had the exact car I…read morewanted in the end. Logan, the salesman, was the missing element in me having a difficult time finding the car I wanted initially. He navigated me through what seemed initially like a complicated process, but made me feel very comfortable and welcome in the show room so we could sit down and discuss exactly what I was looking for. Overall I had a great experience. My salesman's name was Logan Novak and he really did a tremendous job. I left a happy customer and excited driveway in my new car. Oh, and they gave me a great price.

Josh, Mike & Lee are awesome! Helped me on Saturday afternoon. Offered a solution for a loose oil…read morecap. Now everything good & I can start my new job on Monday

Jacob was honest and very knowledgeable. I would definitely…read moredeal with him again. Some of the rest of the people were a real pain in the ass thoug. Especially the asshole that tried to con me into the extended warranty and maintenance plans. I will not put up with an asshole badgering me to buy shit I don't need.

Absolutely horrible. Had an appointment to get my new tires on at 11, dropped it off around 10:15…read more At 3pm they still hadn't even started it. Complete waste of my time. Finally at 3 I just asked to get my car back. Will be taking my business elsewhere. Would not recommend!

We had a really easy time exacting a used car purchase with a really quick turnaround.read more

One star is appropriate for this place since I did actually get to test drive a car. I made an appt…read morea day ahead to drive a Wrangler Unlimited. On the website you can enter a price as an offer. I entered the price of $19,000. This was a little low but I was hoping we could negotiate. A coworker recommended this place to me. I visited the dealership and was late due to the construction (they didn't tell me!). I was given a salesperson who did not know anything about a Jeep Wrangler Unlimited! What's the horsepower? "Um, don't know, I'll have to ask" Is there hill descent control? Is there hill start assist? What is the engine? What are the tires? "Um, I'll have to get back with you about that". The guy was nice and there was no pressure. But really, he couldn't answer any of my questions. I told him about my price offer and that I had done research and thought it was pretty reasonable since the car is not new but used and there are better offers in in the area. He asked me if there were any other cars I was interested in. I said a Subaru Forester. He said he would go look and see if they had any on their other lots. He disappeared for some time and then returned with the manager. The manager told me there was no way I could get a Jeep Wrangler Unlimited anywhere around here for $19k. He said he looked at all of McGrath's lots and there was just no way. He showed me some computer paper which had a price of $25k which he said was the price they bought the car. Are you kidding me! What a bunch of malarkey! He said he would go down $500 but no more. Well, I thanked him for his time and walked out the store. I never did get the info on the Subaru or any of my Wrangler questions answered. It's probably for the best since I doubt the salesperson I was with knew anything about a Subaru either. They should have just told me they couldn't meet my price instead of wasting my time. The whole time I was waiting for the salesperson to find out about the Subaru, they were in the researching if there were any Jeep Unlimiteds for $19k? Really?! Why didn't they just come out and tell me straight up they couldn't meet my price but they could help me find another car? Instead they made me look like I was a liar! I guess it's okay for the salesperson to lie but if a customer is lying, then the management will spend 30 minutes doing research to find out if the customer is lying. Iowa is not a good place to buy a Jeep since they are overpriced here due to their popularity. Chicago is the best place to go to find a fair price. It's not as popular since most urbanites want a fuel efficient car. This experience left me really bad impressions of McGraths and Jeep. Only go here if you want a car that is overpriced and you are not willing (too lazy) to go to Chicago for a fair price.