Pedicure done by Mai. She left my little tootsies feeling good!…read more I've been coming to Fairmont Nails & Spa for YEARS, and I've followed Tommy and Yen whenever they've moved for 20+ years. They work 6 days a week and are always consistent. They take the time to get to know their customers and they have a huge number of regulars. I don't even have to tell Tommy how I want my nails done. He already knows, and when I went through a phase where I wanted something different every time, Yen put her best creative foot forward and never let me down. The ladies that do the pedicures are all great and friendly. We have conversations about their families and ours. We discuss our vacations and plans. It's an open area with a spa-like atmosphere. There is a separate room for waxing and they have contemporary music playing, while the TVs show whatever talk show/news is currently on with subtitles so you know what's going on. I have zero intentions of going somewhere else for my manicures and pedicures. When you have a good place, you don't leave.

I went here a few times and they did well. After a few…read morevisits the quality in work and customer service depleted. I always tip and normally make an appointment. I didn't have time to get my nails done again, so I popped in for a removal. The tech burned my nail and I reacted, she did not apologize or seem to care. When I sat down, she insulted me saying my nails grew out so long. She improperly removed the acrylic set and even tried ripping them off with an extra acrylic nail. She left artificial nail on all of my nails, I realized this when my nails have been in pain. As seen in the photo, my real nail beneath the artificial residue. I have chipped a piece off of the artificial left on top of my real nail, seen in photo 4 in my palm. This is an outrageous way to treat a paying customer, let alone anyone. I am not going to the salon to rectify this so they can cause more damage. I have previously voiced my concern at a separate visit, about the lack of professionalism and aggressive practice done by some of the techs here. It does not seem to me like this salon truly cares about all of their customers and that is disappointing because I had referred family to this salon but will be warning them to save their money and health of their nails. Also worth noting they would only offer certain customers a water, never once did they offer me a water.

I went to get a pedicure here on Saturday 1/3 with my friend right when they opened. We were…read moregreeting and sat down quickly, which was great. We choose our colors, everything was moving smoothly until, I bent down to mention to my technician that I would like to add a color under the glitter because it was very see through, not like it looked like in the book. She ignored me, at this point she had already done one layer on my feet, my friend had to reach other and tell her tech that I wanted to add a color beneath the glitter... she seemed confused and was also ignoring her coworker. More people became involved and they seemed to have misunderstood and though she was painting the wrong color I said no, I just want a color underneath the glitter... well we went on right... well while we continued the paint job wasn't good so I again, asked her to add more color because I could still see my nail bed and she again, ignored me, and after that everything became very uncomfortable. I was upset, I'm sure she was upset, because other people kept having to explain to her what to do... well as she was filing my nails I felt as if I got cut. She was being rough with my feet. I don't usually flinch but I moved my feet in the moment. The massage soon after was painful too she was being very rough through out the whole thing. That's just to summarize what happened that day. Now it's Monday, 1/5 and I have an infection on my toe. It began to get red yesterday 1/4, and today I have pus and it's hard to walk. I hope whoever reads these contacts me and as for my friend, who was kind enough to pay for both of us, deserves a refund. Atleast for my part of the service.

this was my first time coming here and they did my nails SOO GOOD. they honestly ATE. i will be…read morecoming back.

I just Love Kim and her designs!!! She never disappoints!! She does a fantastic job on my finger…read morenails! I have gone to many places, but she Always does a Beautiful job!!!

I needed something to do while my son was at the skatepark nearby. Saw the reviews and figured I'd…read morecheck this place out. It's not luxury but they do a good job and are very detail oriented. I wish I didn't get the design because it just isn't quite right, but it's mainly because I wanted thin lines and I just don't think they could do that. The husband and wife are friendly and considerate tho and I really appreciated that. If I'm in the area again, I'd come back and just not get a design. Because honestly they listened exactly to what I said and didn't push their ideas on me. Also the husband making sure I always had a fan on me was super nice.

10000 out of 10! Iv been coming to this nail salon for 10 years! I'm 25 now and every time I come…read moreback to the area to visit I still come here every time. You need a good full set? Ask for ANDY! He's amazing and never disappoints! I will forever come here.

I had an amazing experience at this nail salon! From the moment I walked in, the staff was…read moreincredibly accommodating and attentive. They listened to exactly what I wanted and made sure I felt comfortable the entire time. The service was top-notch -- they were thorough, professional, and genuinely cared about giving me the best results. I left with beautiful nails and a smile on my face! Highly recommend this salon to anyone looking for friendly, detailed, and customer-focused service. I'll definitely be coming back!

I have been coming here for 20 years for all my waxing on my eyebrows and lips. Li does the best…read morejob and I won't go anywhere else.

I asked for white tip but these are half white and the line is almost straight... I normally like…read morecoming here but I was disappointed this time.

They always do an amazing job and are just the sweetest people! The shop is super clean. They have…read morea huge selection of colors and keep them fresh.

I called this morning before coming in and got an appointment for 2PM. This was my first time here…read more I took off one star because I arrived on time but was not sat until 2:33 because they were backed up. I admit I was upset, i didn't mind waiting, but no one said anything to me other than asking if i had an appointment and after i answered yes, i sat for 30 mins without an update. Anyhow, when i did get sat, i got a full set, color powder, the male that works there did my nails (i didn't catch his name), but he finished within 45 minutes. It was fast, but it was good work. He made sure all of the lengths were even, and made sure i liked the shape and color. I would say the pricing here is average to any other nail salon. I paid $43 for my set - i did not need a soak off or anything. ***They do have screens set up to separate customers from employees to reduce spread as much as possible*** Pros: The place is pretty quiet, so pretty relaxing They have drinks: water, coffee, soda, etc. They have WiFi They almost have gift cards! Cons: Wait period w/ no updates Honestly, other than the beginning, i really liked my overall experience, hence why I still gave 4 stars. If you come, you can see that they really are trying their best!

I'm a retired Nail Boutique 20 year business owner with 30 years experience…read more I get my nails done at Herbal Nails & Spa. I only put my hands in good hands and it's Definitely Herbal Nails and Spa!

I received a sealed gift certificate for Christmas. When I opened it, I realized the date expired…read more It was an unintentional mistake. I called the salon thinking surely they would honor it but they refused. That is basically theft. I was a patron there for years but I quit going bc they raised prices and I had issues with my Shellac chipping quickly.

Excellent talented ladies Kim and Cindy gave my husband and I awesome Mani/pedis!!' Picture…read moreTells a thousand words of praise

Me and my husband went in to get pedicures. My husband got one of the more expensive pedicures. I…read morethought everything went well until my husband told me how harsh the tech was divining in his nail with tools. It looks like my husband got an ingrown nail and infection. It's been almost a month and his toe still looks horrible. 100% it was from this place because as we walked out my husband had an extremely painful reaction even while resting and would even lose sleep from this. I honestly don't recommend. Ingrown nails are horrible and we are having to go to a doctor to see how it can be fixed.