Everything about this place is amazing!! I've been coming since January and couldn't imagine going…read moreto another nail salon. Amazing staff, amazing service, and amazing drinks. 10/10!!

This was my third time giving this salon a chance because I was influenced by all the amazing…read morereviews. Unfortunately, every visit has had some kind of issue, and this was the last straw. I came here on my birthday for a French tip manicure and pedicure (no acrylics) and still paid about $150 after my birthday discount. For that price, I expected excellent work. Instead, I left with white residue/stains on my nails and had to ask for several things to be fixed. I was already late for my birthday party and eventually stopped pointing things out because I felt they were rushing to get to other customers. When I went back about the white marks, I was told I could just wash my hands and that it would eventually come off. That wasn't the point, I came here so my nails would be perfect for my birthday that day, not so I'd have to fix them myself. To make matters worse, the very next day my French tip was already lifting. The pedicure was also disappointing. The leg massage lasted maybe a minute, there was no hot wax treatment, and the entire service felt rushed. I've paid almost half this much at other salons and received far better service and longer-lasting results. I don't mind paying premium prices when the quality matches, but this experience didn't. After three chances, I won't be returning. There are much better salons that offer better quality and value.

I just Love Kim and her designs!!! She never disappoints!! She does a fantastic job on my finger…read morenails! I have gone to many places, but she Always does a Beautiful job!!!

I needed something to do while my son was at the skatepark nearby. Saw the reviews and figured I'd…read morecheck this place out. It's not luxury but they do a good job and are very detail oriented. I wish I didn't get the design because it just isn't quite right, but it's mainly because I wanted thin lines and I just don't think they could do that. The husband and wife are friendly and considerate tho and I really appreciated that. If I'm in the area again, I'd come back and just not get a design. Because honestly they listened exactly to what I said and didn't push their ideas on me. Also the husband making sure I always had a fan on me was super nice.

They are back yes have not done my nails in a year and just randomly called and they answered…read morecan't wait to go get my nails done it's the best place. The environment is amazing they don't rush their work . Will be posting more pictures soon.

Very nice people and such beautiful work! They take care of each individual client and are so…read moregenuine and gentle. Pricing is also very nice and reasonable. The location is very clean and has a nice vibe.

These people are sorry as hell…read more Last week I spent $45 on nails that they messed up on and told me to come back on a Monday which I did and then told me to come back on Tuesday since they were booked to get them fixed. They ended up fixing my nails and charging me another $45 for a full set . When I confronted the lady she told me she could only fix a few nails for free but still charged me for a full set of nails makes no sense right? And then I told her you tell us to tell you about your services and if we are happy with them or not that you guys will fix it? Then when customers tell you that they're not happy with your service they get all mad and blame you for their mistakes. I have witnessed this myself multiple times with other customers that have been in there. You guys are wrong and you know it you do not treat your customers like this especially ones that come back and are loyal. Please do not respond to this message or any other messages that I have left reviews on all I ask is that you refund my money for both services that y'all messed up on.

I love this place!! Did a really good job on my nails and pedi and they were quick! Love my nails!read more

Really bad service, The color on my toes looked old and cracked, the edges full of paint and for…read morethem "they looked good" as if they were going to look bad, not me. They always say the same thing just to not fix the mess they do.

I got my nails done and about five days later the pinky nail fell... I called and was told that I…read morecould come to fix it, mind you it had not even been a week. I came in to get it fixed, and was told that I needed to pay five dollars to fix the nail, (was not told that over the phone) I immediately stated that I was not going to pay for the fix because never in my life have my nails fallen that quickly. They easily last 2-3 weeks, so 5 days was ridiculous! They then told me that the next time the nail fell before the time frame of 7 days, I could call and ask to send a picture of the missing nail which I didn't know was something I could do cause there's no sign anywhere stating that, so I easily replied with "ok, I didn't know I could even do that" and she responded the smirkiest comment AND with an ugly tone "well now you do" heeeeeck no"! Instead tell your workers in a smirky tone to do a better job, not me. I work hard to pay for a set that is going to LAST, press-ons even last more than 5 days pfffffft!!! Anyways, the nail was fixed and no charge (just this once) and it only took like 6 min or less to fix it. That's just pure greed at this point.... proper customer service would have been to apologize for the nail falling so soon and for the inconvenience of me having to return, and then just fix the damn nail for free. I can understand if I'm constantly coming in with the same excuse that my nails are falling soon, expecting them done for free every time, but this was literally my first time in many years that I've been coming to this nail salon. They should be a little more loyal to their customers, just the way they expect us to be loyal to them and continue coming for services here. I have recommended this nail salon to my mother-in-law, my two sister-in-law's, my coworkers who I used to work with, and many other friends. I am very disappointed.

high quality customer service and work. I was completely satisfied with my cat eye mani and pedi. I…read moredid not feel rushed like other places, so I would definitely recommend!

Great service, Tiffany is my nail tech, she's great PERFECT, not heavy in the plowed overlay, not…read morethat think nail look.

My overall experience was very unpleasant. I feel as if the greeting was not very customer service…read moreappropriate. I felt rushed and the customer service period is just horrible. Can they do nails? Absolutely the nails are beautiful but the customer service I will definitely recommend that they work on how they approach their customers when entering their establishment. I definitely recommend that they keep the attitudes to themselves and not towards the customers when they ask a question also I was able to get a drink and I asked the young lady for another one being that at my normal nail shop. They don't mind how many you have so I didn't think it was a problem and she responded. You have to pay for it. Nowhere is it located on anything in the establishment that you are only limited to one drink but my nails are cute. Thank you.

This place is amazing. They listened to what I wanted and the massage chair was amazing. I received…read morea Mani and pedicure. love the color I picked out and I will definitely will come back.

I tried to trust the process but the process didn't trust me. Picture says it all, it was not a…read moregood experience

Very Friendly Staff! Great Service! I come here constantly and have for a long time.read more

Pedicure done by Mai. She left my little tootsies feeling good!…read more I've been coming to Fairmont Nails & Spa for YEARS, and I've followed Tommy and Yen whenever they've moved for 20+ years. They work 6 days a week and are always consistent. They take the time to get to know their customers and they have a huge number of regulars. I don't even have to tell Tommy how I want my nails done. He already knows, and when I went through a phase where I wanted something different every time, Yen put her best creative foot forward and never let me down. The ladies that do the pedicures are all great and friendly. We have conversations about their families and ours. We discuss our vacations and plans. It's an open area with a spa-like atmosphere. There is a separate room for waxing and they have contemporary music playing, while the TVs show whatever talk show/news is currently on with subtitles so you know what's going on. I have zero intentions of going somewhere else for my manicures and pedicures. When you have a good place, you don't leave.

I went here a few times and they did well. After a few…read morevisits the quality in work and customer service depleted. I always tip and normally make an appointment. I didn't have time to get my nails done again, so I popped in for a removal. The tech burned my nail and I reacted, she did not apologize or seem to care. When I sat down, she insulted me saying my nails grew out so long. She improperly removed the acrylic set and even tried ripping them off with an extra acrylic nail. She left artificial nail on all of my nails, I realized this when my nails have been in pain. As seen in the photo, my real nail beneath the artificial residue. I have chipped a piece off of the artificial left on top of my real nail, seen in photo 4 in my palm. This is an outrageous way to treat a paying customer, let alone anyone. I am not going to the salon to rectify this so they can cause more damage. I have previously voiced my concern at a separate visit, about the lack of professionalism and aggressive practice done by some of the techs here. It does not seem to me like this salon truly cares about all of their customers and that is disappointing because I had referred family to this salon but will be warning them to save their money and health of their nails. Also worth noting they would only offer certain customers a water, never once did they offer me a water.