I am writing this review because the manager decided to not only insult my mother, but personally attack me, ban me and talk bad about me and I wasn't even there or have gone there for ANY service in OVER 6 months.
My mother and her friend had the worst experience there today (12/30/21) Her friend calls and asks for an appointment for 2 pedicures, 1 mani and 1 dip. They let them know they don't have appointments, but if they come in, someone could help them.
They both arrived at 5:15, checked in and they were told to pick out their colors. After waiting for about 15 minutes, my mother asked if someone could wrap her nails to remove the old dip. She was dismissed and told to wait and someone would help them. After another 10 minutes, she wasn't going to do a pedicure anymore (given that it is now 5:35) and her friend agreed as well as went to let the man at the front know. He was bothered and told them "fine, change your mind". Mind you, that's already unprofessional. After waiting yet another 20 minutes, they both checked in to see if someone could help them. They were told "You changed your service and so other people are in front of you now." Other people who did not have appointments and who were walking in were being seen and worked on before my mother and her friend. At this point it is 6pm and after waiting for 45 minutes, neither of them had been seated or seen. After yet again asking for someone to help them, they finally were seen.
On to the actual service part. Both ladies who were doing the manicures were dismissive, rude, short tempered and 1 of them openly argued about what she was doing. For the manicure, my mother's friend requested a cat eye look (which is done with magnets) and that she had gotten a price quote for already. Her nail polish color was wrong, they used the wrong color, and when she pointed that out, she flat out told her "No I didn't" YES she did. She physically saw her use the wrong color. So after arguing with her, she removed the polish, scoffed and had to start again. When it came time to do the cat eye with the magnet, she couldn't. She asked someone for help, they couldn't do it and had to ask someone else for help. Just unprofessional.
For my mother's nails, she asked for a basic shape and when it was done incorrectly they told her "Oh you are different huh?" Okay, what does that matter, if I am paying for a service for my nails to be in a certain shape, then you put them in that certain shape. I am not paying you for your opinion on my nail shape. After filing for a second time, trying to correct her mistake, she caused cuticles and skin to rise up from the nail bed and told my mother that if she wanted that cut it would be an additional $5 extra. Even though it was the technicians fault, she wouldn't fix the issue.
Upon checking out, they asked if they wanted to leave a tip, both said no. So then the man raised the price on my mother's friend's nails instead of the agreed upon price. When she called it out, he very loudly and rudely stated "Well I ALWAYS have issues with your family" Her friend stated "I've never been here before. This is my 1st time. I live over 45 minutes away, I was just visiting my friend." So then he proceeded to say "Well we have the right to refuse service." To which my mother responded, don't worry we won't be coming back here.
Then she turned to her and said "Well we ALWAYS have issues with your daughter when she comes here."
And that is where I come in. I'm 6 months pregnant and haven't been to this salon in OVER that time, so I have NO CLUE why they would even reference me when obviously they can't even keep their customers straight and figure out who is who.
So to sum it all up.
Long wait time with a false promise of being seen quickly, all to get more business and be money hungry
Unprofessional technicians who can't complete simply tasks at hand
Openly judging and disagreeing and arguing with customers about what the customer wants done to THEIR OWN NAILS.
Raising the prices and lying once they find out you won't leave a tip for the horrible service you received.
Bad mouthing previous customers for no reason.
Do better. Seriously. read more