I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Pac N Mail is STILL the absolute best in the area. They are a private company that gives you…read moreseveral options for shipping and even with the challenging economy continues to be my GOTO for shipping. I've used them since 2012 and they have always been great.

A very small office that takes a long time to get your packages mailed off. Customer service was…read morevery good, but the office seemed short on supplies and short on staff to help get the line of customers taken care of. I recommend to ensure you have plenty of time to mail your stuff out, and know that in some cases it will be more expensive than USPS especially shipping overseas

My last 7 to 8 deliveries have been delayed. Their service/reliability has gone downhill. I've…read morecalled to ask about my packages and got very lame excuses. No need to call anymore. That just makes me more frustrated. UPS and USPS are far more reliable than FEDEX. I will never ship with them and if I had my choice I would ask others to use UPS or USPS.

Staff are helpful, knowledgeable, efficient and polite, they try to find you the cheapest way to…read moreship your package if it doesn't require to be anywhere at any particular time. It can be a bit slow as it is really busy at times, but that's because they normally have one person behind the counter. PO Box access at all hours, which is a plus if you're a night shifter. Lunch times are usually between 1-2pm, but this is not always the case. Depending on how busy they are before lunch, they may take a later break, so don't be surprised if it's still closed at 2:45pm...

I love the Box Outlet Staff is polite ,including the dog Beauregard who walks the store, (small…read morewarning for those with allergies or phobias). They are always very helpful, and will get you the best deal for whatever you are shipping! In Hampton Roads, there is simply no better place to go then The BOx Outlet :)

Supporting local businesses is important. In this case I'll opt to drive the extra mileage and use…read morePac N Mail near Coliseum. The Box Outlet is the perfect example of what is wrong with customer service. In fact there are too many things to mention. It begins with entering the door and being rudely discounted/treated. The great thing about capitalism is that competition spurs better options. I choose to exercise those options.

Really bad delivery service, driver doesn't ring the door bell or knock on the door to let people…read moreknow that they delivered the package. I had a delivery date for 12/5/25 and it never showed up. It is 9pm on Friday package never came.

Absolute joke of service. Lisa the manager failed to address anything but blame the issue in driver…read morebekDriver deliver package to the side of my home near garbage and out of the camera view but was heard dropping and busting open package n leaving it there vs the front door. Kalen stated there was a note on our home from 2022 under previous owners name but was neglected nor found by the manager. Clearly she did no research but simply called me and blamed the driver being new. TWO drivers delivered to the side of the house outside of the cameras view. Not sure why you wouldn't just deliver to front door or mailbox but sketchy to me. I will no long order from Target online due to them using fed ex as a carrier. It's either change diaper brand or go in the store bc the convenience of shipping is actually and inconvenience.

Easy drop offs for Amazon and for shipping too. Staff is very friendly and patient to help the…read morepatrons. Appreciate their help with items I needed to ship.

Aaron Watson had the best customer service. He was determined to make sure I got my package on time…read morefor my event !!

This location is large and has a good amount of PO Boxes. It is fairly clean. Wanda.. I think that…read morewas her name. Well she was a delight today 11/29. She was kind, caring and had great customer service skills. She never rushed me, or got upset at the gentleman before me who was older and had difficulty understanding something she was trying to explain. Keep in mind they do close for lunch. Hours are listed

I hired STAR Movers for a local move and they were amazing! From the beginning, Joy was patient,…read morekind and understanding and very willing to make sure I was satisfied. I was deciding between STAR Movers and another company, but Joy's lively personality and follow through were the reasons I chose them. I was called 48 hrs before the move to ensure I didn't have any concerns and Chrisha answered all my questions and kept in great contact with me. On the day of the move, Harrison called me to let me know he would arrive right on schedule and he was very attentive and displayed professionalism and concern. The other 3 movers were wonderful too and worked well together. Russell was always smiling, Larry was extremely respectful and Patrick was a hard worker. It was so nice to see these 4 men working in harmony and showing how much they love the work they do. I felt valued as a customer and had no qualms about being taken advantage of or being hustled. It was the best moving experience I've ever had and I've had 5 in the past 10 years. I highly recommend this company.

I booked this move nearly two months in advance and was told the schedule was "wide open," securing…read morean early morning slot for my 89-year-old mother's move to a senior living facility. Unfortunately, the day before, I was informed via text that the start time would be pushed to the afternoon, and the crew ultimately didn't arrive until 2:45 p.m. The movers themselves were very good, professional, hardworking, and respectful, but they were put in a difficult position by the late start and long day. Because of the delay, the move couldn't be completed that evening and had to be finished the next day. What should have been a straightforward, small move became a stressful, two-day, costly process. The biggest issue was poor communication and unrealistic scheduling, compounded by impersonal, automated responses when I raised concerns. I appreciate the effort of the moving crews, but the overall experience fell short due to management and coordination issues.

It is a clean facility and if you decide to choose to have them wash, dry and fold your clothes,…read morethe woman is super nice and does a great job.

This place is great thanks Ms Pat and Tanya. Y'all are great. I come here all the time to do my…read morelaundry.