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    5 years ago

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    3 years ago

    They don't know how to identify numbers. They deliver to the wrong address quite often

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    AAAA Self Storage

    AAAA Self Storage

    4.0
    (11 reviews)

    No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

    This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!

    The Other Moving Company

    The Other Moving Company

    3.6
    (48 reviews)

    Very professional staff and crew. Excellent communication. Moved us on short notice. Highly…read morerecommend.

    I am going to preface this review by stating I found out about these flaws on moving morning and I…read morehad no time to make other moving arrangements. Up until moving day, everyone that I came into contact with was respectful and quick about returning calls. We moved from Chesapeake VA to Onslow County NC last Friday, August 29th. We wanted to save as much in a move as possible so we bought over 100 totes & packed mostly everything ourselves so basically, all we needed moved was our furniture and little things left over that we needed up until day of move. The moving crew showed up between 9-10am reeking of Marijuana. Did I see them smoke it? No, I did not but they all smelled like it so, regardless of who was actually smoking, they were all in the same cab together. Not only did they show up smelling like dope, each time they came back from a break, there was a fresh Marijuana stink. Now, what others do on their time off is their business, but when they've been entrusted to move my things, I would expect them to be sober and unencumbered by the stench of dope. I mean, these folks drove a large moving truck high on grass. Isn't this an OSHA violation? We are not yet unpacked but most of my lamp shades are damaged-bent out of shape, filthy with dirty hand prints and one of them has a gouge all the way through the shade. Some of the frames on my artwork (not fancy stuff but still) have been scratched to the point there is no way to fix them. My shoe closet has a long scratch across the top. Now, I will say, our furniture appears to be undamaged but I also haven't finished unpacking. I would hazard a guess that the damages are less than $1000 & I'll just replace the lamp shades & live with the other damages because they were able to deliver our goods the next day so, that was a plus. Our things smelled like Marijuana when they were delivered but it dissipated as the day went on. I didn't take possession on delivery date, my husband did, because I just couldn't deal with another day of dope stench. I'm waiting on our rep to call me back as they need to know of these safety issues. 2 stars because most of our furniture wasn't damaged and we did get next day delivery but seeing the damage we do have on fragile items, I'm glad we packed (and moved) all of our breakable & expensive items ourselves. Ps, I spoke with Bill the other day & gave him all this info. He said he would address it with their crew. Again, I do not know who was actually smoking the weed as I did not see them do it, only got the after effects. I see on another review someone else talked about someone on their moving crew being under the influence. Brian texted me today to ask about our move. He advised me that action had been taken but again, I told him I did not see who was actually smoking it, just that they all smelled like it & the truck had a lot of smoke in the cab. I feel this is important to note as I do not want to accuse the wrong person. He stated he thought we were happy with the move as my husband didn't mention anything before they left after delivery. My husband thinks everyone should get a pass & would never complain to a business regardless how the service went. That's why I'm the honest, but heavy, truth teller. Plus, he didn't inspect anything. Just took delivery & paid for it. **** thank you Brian for asking the time to respond to my review. Everything stated in this review is a fact. Not an opinion, but a fact. We do not smoke anything but I am very aware of the smell of Marijuana & I did not imagine it (I am not the only reviewer to mention it either) as it was only myself & the movers. So, the stench didn't just appear. My husband carted 2 lamp shades, both of which are still in the totes i packed them. The damaged shades were all packed & transported by your crew. We did not transport the artwork & it was not damaged prior to moving. As I had informed you, what my husband will not, (he) never has or will do, in the future is complain about service. It is not in his DNA. Yes, he tipped your crew but he tips everyone, regardless of whether it's earned or just ingrained in him to tip everyone. I have been accused of many things but being a liar isn't one of them. Nothing posted here is fictional or untrue. I am very aware of my things & how they appear to myself & others. I would notice one shade out of order from a distance like one 50 yard line to the other. I stand by comments, I have nothing to gain from giving my honest opinion & have not requested for damages to be repaired or items to be replaced. Just the facts ma'am. Nothing but the facts.

    A Mover

    A Mover

    3.1
    (7 reviews)

    David has been an angel to work with. I have had the most horrendous experience using a different…read more company's storage unit to ship my belongings from California to Virginia. Throughout that entire process, I was in contact to have A Movers take my belongings from the storage unit to my townhome. Due to the other companies negligence, I had to reschedule A Movers THREE times. I was mortified to notify David each time, but he was SO UNDERSTANDING and patient. He even personally came to the storage unit to meet me before his team loaded up their truck. Because he was so flexible with my situation, my moving experience did a complete 180. I am so thankful for David and A Movers for being so reassuring and positive!

    DO NOT USE! COMPANY DID NOT SHOW UP…read more My husband and I scheduled our move with Two Men and a Truck a month prior to our move and called a week in advance to confirm the date. The movers were supposed to show up between 9-9:30am, but when we didn't see them by 10 we called the main office. By 10:30am we were able to get in touch with our mover who said he'd be another 2-3 hours. When we hadn't heard from them by 2 we called several times and left voicemails, but received no response. By 3 the mover's phone was going straight to voicemail (we suspect he turned his phone off) and there was no one at the main office to assist us. At 4 we decided to cut our losses and hire Hercules Moving, which saved the day. We never heard back from the original mover or received an apology. Terrible customer service and complete lack of professionalism.

    FedEx - shipping_centers - Updated June 2026

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