Let me start this by saying the gentlemen that came and actually made the move happen seemed to be great guys. A lamp was damaged in transit but the mover who did so told me immediately instead of hiding the issue. That showed integrity and as a customer I appreciate that.
My problem with Expert Movers is there owner did not excel in customer service and the movers who were conducting the move did not seem very well educated on the business side of the company. The final price was about double what I was quoted out. I received a discounted rate because only two movers showed up that morning, but it also took them twice as long as they expected. Life happens, not upset about paying extra but the customer service is where the company failed big time.
When I inquired about the broken lamp I was met with a combative response, telling me I should've read the contract better. I understand I signed on the dotted line but the way that was explained to me was poor and the combative tone of the owner explaining this to me was quite off. At the end of the day I could care less about a lamp, I could also care less about one mover not showing up, and I could even go as far to say I don't care about the price being double of that which I was quoted. My problem with this company is their poor customer service and aggressive tone.
Since the last conversation (argument) with Kevin their owner I have not received any further communication. He said he was going to have the movers send me a copy of the contract, and then quickly hung up. I did receive a cell phone picture of the contract but have yet to hear from Kevin, the owner.
I chose this company based on reviews, they were not the cheapest quote, and certainly not the cheapest final price. Business is more than signing the dotted line, business is about customer service of which this company struggles with. I hate to leave such a poor review, unfortunately the service was very poor. We all have bad days, and maybe that was what was happening. I hope the best for the company, and their staff. read more