Staff are helpful, knowledgeable, efficient and polite, they try to find you the cheapest way to…read moreship your package if it doesn't require to be anywhere at any particular time. It can be a bit slow as it is really busy at times, but that's because they normally have one person behind the counter. PO Box access at all hours, which is a plus if you're a night shifter. Lunch times are usually between 1-2pm, but this is not always the case. Depending on how busy they are before lunch, they may take a later break, so don't be surprised if it's still closed at 2:45pm...

This is a typical post office always busy always movements. The lines aren't that bad at visited it…read moreover the July 4 holiday on July 3. They were helpful to me and my mom. It's in a large parking center not far from the Kroger's. It's clean no issues with trash on the floor or inside or outside no stragglers or anything like that I'll be back.

Horrible service. This location needs to stop taking people ahead of closing time. I was grateful…read morethey let us in 3 minutes to closing, but I had some issues & took a little longer than I anticipated. I basically got kicked out while I was still in the front desk finishing up. Next time, I would have rather been turned away because they were about to close than wait in the line & then essentially get kicked out.

Going to the post office has always been simple. Buying post stamps and shipping off items have…read morebeen my go-to at this location. For this visit, we needed to get a collection of stamps. Sophia usually handled that arena by mostly ordering online, but we were running short so I was given the task to pick some up. It was right after I got off work so I stopped by on the way home. Foot traffic was very minimal which resulted in no wait at all. I actually stood in line for no longer than 15 seconds. As stated earlier, it was for buying a book of stamps. To my surprise, the cost for the book was over $14. Back when I used to ship items off by mail, stamps cost under $10. It's crazy to see the prices go up each year. Unfortunately, we have to accept the changes and move on. Besides the price increase, the transaction went smooth as usual. I know this location will always come in handy for yours truly. Till next time :)

The lady that works at this post office is ridiculous. I 100% understand you close at 5. I was…read morereturning 2 separate things, had my packing slips printed out, I just needed to put them in 2 little bubble wrap packages and then give them to her. I showed up at 4:45 because that's when I could get there. This lady was yelling at me the WHOLE time complaining that "I showed up right before they close" I grabbed the 2 bubble wrap packages I needed and went to put the items in there (hadnt even been there 1 minute) and she yelled "I'll do it" and grabbed the stuff out of my hands even though she had no idea which package went with which packing slip. I got irritated and told her she needs to give me a minute, good thing I checked because she had the wrong package with the wrong slip. She complained the whole time talking about "Everyone shows up right before I close, I'm sick of this I need to get off work on time, don't you want to get off work on time, management needs to change the hours we need to close at 4:30 because you guys are ridiculous showing up before we close, I can't do this" blah blah blah. I get it she wanted to go home. But I was hurrying, and would've been done in 2 seconds but her complaining and yelling made everything take even longer. People showed up after me with packages that literally just needed to be scanned, and she turned them down and closed the door, it wasn't even 5 yet. If you hate it that much, get a different job. Dont berate customers for dropping off packages when you work at the damn post office.

Male counter staff is polite, matter of fact and helpful. Female is rude. She knows everything and…read moreis adept at being unhelpful and condescending. Ok if you are one of her "usual" customers. Saw her scream at one older person at Christmas, but let some other person who had bought wrong type of postage back in the front of the line. If you have a problem with mail delivery, it is always your fault. No matter the issue, she knows better. Done with this location and this obnoxious woman! Worse than other locations I have dealt with in VA and other states. People like this give USPS its bad reputation.

Went in to mail 6 boxes. The computer system had an upgrade…read moreover the weekend and kept freezing during my process. Tamya handled the frustration better than I did. She also explained to the ever expanding line of customers what was going on. Full professionalism from both Tamya and Racquel.

I called multiple times about a package I didn't receive and had to speak to a stupid machine even…read moreafter asking to talk to a representative

OK how the hell do you actually get in contact with them because they don't answer their phone and…read morethey were supposed mailbox is full (like bro y'all are USPS why yalls mailbox full)

Was headed to improva nails next door with the intention of finding the closest post office right…read moreafter to mail out a package. When I parked I realized there was a small post office right in the same strip mall! such a convenience! I walked over after I got my nails done and waited in a line that moved pretty quickly. It's a small post office but had all the basic packing necessities. Note, ensure your packages are prepped before hand. If you have prepaid packaging you may be charged for using the tape but signs are posted for that. For the convenience, I will definitely be back!

I drive out of my way from Hampton to visit this post office. Every visit has been stress free and…read moreI always get the help I need.

The mail carrier has again skipped delivery. Granted it was intermittent rain yesterday but not…read morerelentless. The mail yesterday wasn't anything I had to have and certainly there is no guarantee mail delivery is going to happen. But long gone are the days of pride and the whole "neither rain nor sleet nor..." It's too bad and maybe the delivery for Amazon has impacted their capabilities, who knows.

This location is OLD, so not nearly as modern and up to date as other USPS locations. But, the…read morestaff is always friendly and I don't have an issue when I'm here other than often there is a line. In fact, compared to some other post offices near by, this one gives me the LEAST hassle when I'm trying to get quotes, mail packages, and obtain postage. Super easy drop off location if you pre-print labels from home, you can just pop your packages on the counter and be off! Lots of parking as well, so easy to get in and out. Large number of PO Boxes if you need them, and basic office/copy machine available if you need it.

So - it's USPS, I don't expect much, but this is a doozy of a story. I was in the neighborhood and…read morehad a couple packages to mail. I don't usually visit this location, and had no idea it was there -- just popped up on my map. It's literally the only thing apparently running a very old, run-down, emptied out strip mall. Started off fine -- I had some pre-paid packages that the lady took, and the postage for most of my other was fine, until I got to the last box. I'd anticipated about $20 to ship based on the weight, and the lady working quoted me $34. Printed the quote for me and I decided to leave, thinking I could maybe repackage in a smaller box and get a cheaper rate. Well, I went back after my friend paid me the extra money to ship the package and another clerk quoted me $55 to ship THE SAME EXACT PACKAGE! I told her that was insane since I'd just gotten it quoted the day before. She basically said too bad and told me I needed to quit trying to cheat the post office! So, I said, no thanks -- took the package to a completely different location and they mailed it for $25, no questions asked. I very much doubt I'll return here if I have packages to mail, even if there is no line and you can get in and out fast!

I love going to this post office for one because it's never crowded. I hate crowds of people…read more Second, the staff have always been professional, helpful, and friendly. This has been my experience in any post office I've frequented since moving to Hampton roads. Thank you USPS! All of us need to thank the organs in our bodies for working 247, 7 days a week mainly our heart until our last breath. How many people actually thank their Hearts for being the hardest worker on the planet, next to the universe itself. I'm waiting.

Oh. My. Gosh! I found myself in Poquoson this morning running an errand unrelated to this post. On…read moremy way out of town I noticed the Post Office and decided to stop in to mail two Halloween packages thinking it would save me time from going to my regular post office about 20 minutes away. I should've gotten a clue something was amiss when it took more than 15 minutes to help a customer in front of me mail an international package. Did I listen to that nagging little voice telling me to leave and head to my regular post office? No. Much to my chagrin later, I did not. When it finally came my time to step to the counter the clerk weighed my largest package and measured its dimensions. She asked "Does this parcel contain anything liquid, fragile, perishable, or potentially hazardous?" I responded negatively. Then she asked how I wanted it sent. I responded, "Whichever way is cheapest." She insisted I look at the screen and tell her the NAME of the service I wanted. Okaaaaaay. I should have responded I wanted the $11.80 service but I didn't. I gave her the actual name of the service. Clearly she was trying to exert her perceived authority by insisting I name the service rather than just selecting the least costly option. It took her three attempts to enter my package into the system because the "system" kept zeroing out the amount due. She said it was saying the package was prepaid (which it wasn't). I immediately wondered if this ineptitude was why the lady with the international package was at the counter for so long. I answered the questions on the screen then she asked me to verify if the address was correct. Before I answered I mentioned the subtotal was incorrect. It showed $20.25 and I did not want the additional services outlined on my screen. She said the cost was related to the size of the package. I said it clearly showed on my screen it was due to additional services, which were outlined by line item and not because of the package size. She turned her screen around and told me to look at her screen because the charges were not there. I said I wasn't interested in paying $20.25 to ship my package. I only wanted to pay $11.80. After telling me it was illegal for her to add additional charges, she performed some sort of magic on her screen because the subtotal miraculously changed to $11.80. When she picked up my second package I told her it contained candy. She snapped, "Why would you tell me that?" I responded because she had inquired, with the first package, if it contained "...anything liquid, fragile, perishable, or potentially hazardous..." and I assumed she'd need the same information for the second package. She proceeded to infer I had some sort of mental deficiency by asking if candy would cause some sort of hazardous event on an airplane. I gave her a puzzled look because I couldn't really believe she'd actually asked such an asinine question and asked her what the question was she'd asked with the first package. She proceeded to recite the "Does this parcel contain anything liquid, fragile, perishable, or potentially hazardous?" question. When she got to the "perishable" part I said, "Perishable." Candy is perishable. She reiterated her question about whether candy could cause anything devastating to a plane and that the question was solely related to potential hazards and nothing else. Surprisingly, when asked this question at my regular post office and my response is candy a "PERISHABLE" sticker is affixed to the box. This box received no such sticker. Also, I wasn't asked which service(s) I wanted for this package. Funny how that worked out. I feel so badly for Poquoson residents who must deal with Tanya Sinclair at this post office. She is a nightmare. I've never used this post office location before today and I will assure you I never will again. I suggest Poquoson residents take the extra time to go to the Thimble Shoals post office location in Newport News. Paul will take excellent care of you and be pleasant and helpful while doing so.

I lived in Baltimore and a smallish town in PA. Sometimes the post office in PA could be…read morefrustrating. I thought the post office in Baltimore was the worst ever...until I moved to Poquoson! Rude. Understaffed. ATTITUDE!!! I was screamed at for asking a question. My mail is always late. Often it is delivered in the dark. I know they must be understaffed, but whether it is busy or has a single customer the anger of the employees, esp the supervisor, is ever present! Deserves 0 stars. I had to give one.

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Pac N Mail is STILL the absolute best in the area. They are a private company that gives you…read moreseveral options for shipping and even with the challenging economy continues to be my GOTO for shipping. I've used them since 2012 and they have always been great.