Terrible follow through and communication, they do not delivery in time frame window they send…read moreout. Only thing good is the drivers are super nice

I came to pick up a package from the customer service center and was immediately greeted by Alex…read morewho was very kind and helpful. I don't think I've ever gotten such a warm and enthusiastic greeting walking into a business before. I didn't have my tracking number, but Alex searched for my package by my name and before going on the UPS trailer to get it, she let me know that's what she doing so I wouldn't be wondering where she went. I appreciated that. When she had me sign for my package, she joking asked for my autograph on the signing tablet. The funny thing is she really makes you feel like a celebrity with her excellent customer service and kindness.

I lived in Baltimore and a smallish town in PA. Sometimes the post office in PA could be…read morefrustrating. I thought the post office in Baltimore was the worst ever...until I moved to Poquoson! Rude. Understaffed. ATTITUDE!!! I was screamed at for asking a question. My mail is always late. Often it is delivered in the dark. I know they must be understaffed, but whether it is busy or has a single customer the anger of the employees, esp the supervisor, is ever present! Deserves 0 stars. I had to give one.

not only rude but incompetent too. I mailed 6 letters for household expenses, including mortgage on…read more1/6/2025. today 1/14 I received notice from the mortgage company that my paym has not arrived. I called my bank to see if the check had been cashed and while we were in the phone I asked if any of the other 6 checks had been cashed. some were local. not one of the checks had been cashed. the mail had not been delivered to any of them. I tried contacting the post office. they would not answer the phone. Now I know that I will never use the post office on Wythe Creek Road again. They used to be dependable. Now they are not.

Was headed to improva nails next door with the intention of finding the closest post office right…read moreafter to mail out a package. When I parked I realized there was a small post office right in the same strip mall! such a convenience! I walked over after I got my nails done and waited in a line that moved pretty quickly. It's a small post office but had all the basic packing necessities. Note, ensure your packages are prepped before hand. If you have prepaid packaging you may be charged for using the tape but signs are posted for that. For the convenience, I will definitely be back!

I drive out of my way from Hampton to visit this post office. Every visit has been stress free and…read moreI always get the help I need.

Going to the post office has always been simple. Buying post stamps and shipping off items have…read morebeen my go-to at this location. For this visit, we needed to get a collection of stamps. Sophia usually handled that arena by mostly ordering online, but we were running short so I was given the task to pick some up. It was right after I got off work so I stopped by on the way home. Foot traffic was very minimal which resulted in no wait at all. I actually stood in line for no longer than 15 seconds. As stated earlier, it was for buying a book of stamps. To my surprise, the cost for the book was over $14. Back when I used to ship items off by mail, stamps cost under $10. It's crazy to see the prices go up each year. Unfortunately, we have to accept the changes and move on. Besides the price increase, the transaction went smooth as usual. I know this location will always come in handy for yours truly. Till next time :)

Staff was very helpful. All items for flat rate shipping were in stock including 10 boxes of the…read morelarge flat rate shipping boxes I needed. Large selection of gift cards is convenient for people sending out mail and wanting to throw in a few dollars. The facility was clean and hand sanitizer available upon entrance.

Grafton P.O. went above and beyond for me today. I accidently put a christmas card with gift inside…read morein letter slot inside the building. I did not figure it out until about 2 hours later. I called and every available person searched to find it. It is peak holiday Season and quite busy there; yet, they "went on a mission" to find it before it was shipped out. I truly appreciate everyone's efforts today!

Absolutely LOVE that there are 3 mailboxes for a drop off box outside…read more There is a machine inside where you are able to buy postage if the associates are not working or busy. It makes it very convenient to ship a package. When I have needed to but stamps at the counter or ship a package I've had no issues. I reccomend going here for a great location. No complaints. There is also a bigger drop box if you have a bigger package to ship.

Staff are helpful, knowledgeable, efficient and polite, they try to find you the cheapest way to…read moreship your package if it doesn't require to be anywhere at any particular time. It can be a bit slow as it is really busy at times, but that's because they normally have one person behind the counter. PO Box access at all hours, which is a plus if you're a night shifter. Lunch times are usually between 1-2pm, but this is not always the case. Depending on how busy they are before lunch, they may take a later break, so don't be surprised if it's still closed at 2:45pm...

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Pac N Mail is STILL the absolute best in the area. They are a private company that gives you…read moreseveral options for shipping and even with the challenging economy continues to be my GOTO for shipping. I've used them since 2012 and they have always been great.

I love the Box Outlet Staff is polite ,including the dog Beauregard who walks the store, (small…read morewarning for those with allergies or phobias). They are always very helpful, and will get you the best deal for whatever you are shipping! In Hampton Roads, there is simply no better place to go then The BOx Outlet :)

Supporting local businesses is important. In this case I'll opt to drive the extra mileage and use…read morePac N Mail near Coliseum. The Box Outlet is the perfect example of what is wrong with customer service. In fact there are too many things to mention. It begins with entering the door and being rudely discounted/treated. The great thing about capitalism is that competition spurs better options. I choose to exercise those options.

A very small office that takes a long time to get your packages mailed off. Customer service was…read morevery good, but the office seemed short on supplies and short on staff to help get the line of customers taken care of. I recommend to ensure you have plenty of time to mail your stuff out, and know that in some cases it will be more expensive than USPS especially shipping overseas

My last 7 to 8 deliveries have been delayed. Their service/reliability has gone downhill. I've…read morecalled to ask about my packages and got very lame excuses. No need to call anymore. That just makes me more frustrated. UPS and USPS are far more reliable than FEDEX. I will never ship with them and if I had my choice I would ask others to use UPS or USPS.

This location is large and has a good amount of PO Boxes. It is fairly clean. Wanda.. I think that…read morewas her name. Well she was a delight today 11/29. She was kind, caring and had great customer service skills. She never rushed me, or got upset at the gentleman before me who was older and had difficulty understanding something she was trying to explain. Keep in mind they do close for lunch. Hours are listed