This is the USPS office I frequent, and I go during my lunch hour. As always, the parking lot is a…read moredisaster. The tiled floor looks rough, and the lighting is always so weirdly dim. It's always a gamble to see if you'll be here for a minute or 25 minutes, but the employees are great and work hard to conquer the line. Sometimes the energy seems dead inside because customers are in a rush to get in & out. I try to handle all my transactions online, but I do have to drop off my box. I can call a pick up, but I like to have a printed copy of my tracking information. Flat rate boxes are free. Insurance is worth it if you're shipping something expensive. They have a display of stamps available for purchase. Honestly the USPS website is all you need. USPS works at their own pace, but some customers also arrive ill-prepared for everything they need to change something or mail something out.

I would like to report an ongoing safety concern at the post office on Battlefield Road near the…read moreWalmart. I sell online and often need to drop off packages in the morning before going to work, using the self-service kiosk. On several occasions, I have had to leave without dropping off my packages because there was a homeless individual sleeping or standing in the lobby. This has made me feel unsafe, especially during early morning hours when there are no employees present. I understand that this can be a difficult situation, but something needs to be done to ensure customer safety. At a minimum, having police or security do periodic drive-bys or checks would help. Customers should not have to feel afraid simply dropping off a package, especially when many of us rely on early-morning access due to work schedules.

Most unreliable, unprofessional USPS I have been to. All three times I have come here (at different…read moretimes) they have been closed for a lunch break ("will return at 4:00"). They do not operate in accordance with the hours the government assigns them. The one time I went and they were not on lunch, the woman at the register was not qualified to operate the register, meaning she couldn't check me out. Which made my visit entirely useless and I had to come back another day. I actually dread coming here and try to avoid USPS, particularly this one, at all costs. Update 3/12/25: came back for the 4th time and they are out to lunch again. Added a second photo ("Willie turn at 3:30"). It was 2:15 when I arrived.

Unreliable and take their lunch break near closing. Do not get a po box here. It's worth driving an…read moreextra 5-10 mins for a post office that's actually open during business hours.

What a pleasant trip to the post office. How I miss this location aka my old post office. No line…read moreand the workers were so helpful.

Customer service is hit or miss. Some clerks are very nice, others seem to hate their job and make…read moreit very clear to customers. Don't be surprised if wait time is 30 mins with only one register open and clerks making small inane talk amongst themselves and unable to do so while continuing ing to serve customers.

This post office is the dumps. It's Christmas time and you go there, one teller and 12 people in…read moreline. I will never use USPS again or buy stamps. Im doing everything online. Do not use this dump.

DO NOT USE THE DROP BOX HERE!! I've had several packages that never get scanned and seem to end up…read moremissing (stolen) on a couple different occasions.

Dropped off 4 packages in July 31st and the tracking hasn't updated since then. Every time I go in…read morethe clerks just say "there's a problem at the plant" and refuse to help anymore. Absolutely abysmal.

This is a very tiny Post Office, smallest I've ever set foot in. Although it is small, it still has…read moreyour regular necessary postal items for sale such as packing tape, various sizes of envelopes, some gift wrap and the like. When I went to mail a package, there was only one postal worker so the line was long. I spent thirty minutes total in line. There was no real way to stay socially distanced from the five other customers, so if you prefer to be in a bigger ventilated room with proper distancing, I would recommend going to another postal location. They do have collection boxes outside for drop off mail. They do not offer pass port services here. They also have the standard sized card board boxes available here so you can take a box home with you, pack it and bring it back for shipment. They also accept international shipping, I'd recommend filling out the specific forms prior to avoid spending longer in the post office. Staff is very friendly and knowledgeable about their job, I will be back for my future post office needs.

I swear on the job application it must say "are you incompetent"? If yes then you're hired!read more

I drove down to the Broad Street branch of the U.S. Postal Service and asked to speak with a…read moresupervisor regarding what appeared to be a misdirection of a package that I was expecting from overseas. I was told that they were not available and was told to give the clerk my name and telephone number along with my Postal Servi9ce online printout and someone (I'm not holding my breath!) would get back to. I'm still waiting. I thought the U.S. Postal Service was supposed to provide SERVICE! It appears that I was mistaken! With gas at nearly $4.00 per gallon, you would think that they would be a little more considerate of customers having to take their time and go out of their way to seek assistance! As a result, the official name of the U.S. Postal Service should be changed to the U.S. Postal Disservice. at least at the Broad Street branch in Portsmouth, VA.

Please hire more people so there isn't a 45min wait and one poor soul working. It's ridiculous to…read moreput this on one person!

Nobody showed up to work today. Several potential customers in lobby waiting as the opening time…read morecame and went.

I had an amazing experience at this post office. It was clean, well organized, and the employees…read morewere all very friendly. As soon as I stepped into the post office, I was looking for a box so I could send some items to a friend. It was a jacket so it was a little bulky, and it look like I didn't know what I was doing. Immediately, the employees at the post office stepped in to help me find a suitable box. Let me borrow some tape and a scissors and we're very kind helpful impatient with me during the whole process. It was only right then I left them a five star review. Thanks again !

the lady with the blonde hair and jacked up mullet who wears glasses lacks basic customer service…read moreskills. I was only missing a front and back copy of my ID and birth certificate for the passport process and instead of offering to make me a copy that would take less than 5 minutes as i'm sure the postal office has a photo copy machine to do so I was told at 12:35pm 10 minutes early to my scheduled appt time that was for 12:45 pm that if I could go run to UPS store that was 10 minutes up the street and make a copy and be back by my 12:45 pm appt time that she would do my appt still. I don't know if she lacked sense as well but that wasn't feasible. she then followed it by "it says it on the paper right there" which wasn't necessary as again I wasn't holding anyone up the postal office was empty. she also referred me to the circuit court which again I felt she just kept adding to my frustration. I can accept the full responsibility for not obtaining a copy but I can't accept the blatant disrespect followed behind it. I would NEVER send anyone here to deal with her lack of human decency.