The lady at this location will only scan five packages and she says the others get scanned there…read morebut they don't. They get scanned when they get to the destination post office which causes a hit on my eBay account. when confronted, she said this is a at the post office that they can only scan five packages at a time. she told me I would have to wait for another customer to come in and for them to scan a package before I could scan the remaining packages. The post office in Smithfield has no problem scanning 8, 10 or 15 packages whatever it takes. The customer service is horrible and this lady needs To stop profiling people.

The employees are polite and prompt, always smiling and ready to help! I have to come in to collect…read morelarger packages and they always help me out with no fuss.

I had to get a piece of mail forwarded. I'm aware that you usually are able to…read moreJust wrote 'does not live here. Forward to or whatnot'. But this particular item was important and I knew the correct owner so I wanted to actually talk to a person and make sure the letter made it to the rightful person Parking is perfect here as there are places in front as well as the store is in a major shopping center with lots of spots When I walked in I was greeted by the gentleman behind the counter there were about four people In front of me but he moved very quickly and efficiently no one seemed rushed at all I killed my time looking at the nice holiday packaging that was displayed they even had Peanuts like Snoopy the dog When it was my turn he helped me and assured me that they would get the letter to the right person by the end of the week it was a very pleasant experience

Relatively new post office location in Hidenwood -- used to be located in an old building behind…read morethe Sun Trust bank, but they tore that down and moved it over here. Now it's far more modern and upscale than it used to be. Right next to the Bryd's diner -- so convenient and easy if you need to stop in for supplies or to mail something. It's ALWAYS packed and crowded though, so plan to wait in line for a while. At least now there is much more parking available to get in and out.

Going to the post office has always been simple. Buying post stamps and shipping off items have…read morebeen my go-to at this location. For this visit, we needed to get a collection of stamps. Sophia usually handled that arena by mostly ordering online, but we were running short so I was given the task to pick some up. It was right after I got off work so I stopped by on the way home. Foot traffic was very minimal which resulted in no wait at all. I actually stood in line for no longer than 15 seconds. As stated earlier, it was for buying a book of stamps. To my surprise, the cost for the book was over $14. Back when I used to ship items off by mail, stamps cost under $10. It's crazy to see the prices go up each year. Unfortunately, we have to accept the changes and move on. Besides the price increase, the transaction went smooth as usual. I know this location will always come in handy for yours truly. Till next time :)

The lady that works at this post office is ridiculous. I 100% understand you close at 5. I was…read morereturning 2 separate things, had my packing slips printed out, I just needed to put them in 2 little bubble wrap packages and then give them to her. I showed up at 4:45 because that's when I could get there. This lady was yelling at me the WHOLE time complaining that "I showed up right before they close" I grabbed the 2 bubble wrap packages I needed and went to put the items in there (hadnt even been there 1 minute) and she yelled "I'll do it" and grabbed the stuff out of my hands even though she had no idea which package went with which packing slip. I got irritated and told her she needs to give me a minute, good thing I checked because she had the wrong package with the wrong slip. She complained the whole time talking about "Everyone shows up right before I close, I'm sick of this I need to get off work on time, don't you want to get off work on time, management needs to change the hours we need to close at 4:30 because you guys are ridiculous showing up before we close, I can't do this" blah blah blah. I get it she wanted to go home. But I was hurrying, and would've been done in 2 seconds but her complaining and yelling made everything take even longer. People showed up after me with packages that literally just needed to be scanned, and she turned them down and closed the door, it wasn't even 5 yet. If you hate it that much, get a different job. Dont berate customers for dropping off packages when you work at the damn post office.

This post office is wonderful! Although the first time I drove by here I didn't even realize that…read moreit was a post office, the lady at the front desk (I've only ever seen her) has always been very sweet and very understanding for my forgetfulness!

My informed delivery showed that I would receive 12 pieces of mail from August 10, 2026 to August…read more14, 2026. I have not received any of the mail for that period. I visited the Post office on August 15,2026 and spoke with a clerk. She said my mail carrier was on vacation, but I would receive all of my mail that day. Today is the 19th and I still have not received my missing mail. Another visit to the Post office today produced no results. The canned response he kept repeating to any question was " all the mail will be delivered today". I guess this is another case of a postal work delivering the file to the trash bin. The terrible audit this office received is well deserved. Petro

This is the worst post office I've ever experienced. They're the laziest delivery people I've ever…read moreseen. Find any small excuse to find something not deliverable when the house is extremely deliverable they just have to get out of their truck, but they're too lazy go into the lobby and they lie to your face and say you have nothing when you have tracking information on your phone that shows that it's there you have to show them the tracking just to get your items that they say are not there

Had a package priority mail, with tracking number, inbound from the Department of State, Passport…read moreServices. I have informed delivery and on 10/02 /25 I received an email update stating the item was out for delivery. That afternoon around 5 pm. I checked my mail box. It only had an ad from Langley FCU, and no package. I opened my phone and checked my informed delivery email which said the package was delivered at 4:01 pm., left in mailbox. Not to my address it wasn't. So I reviewed my security camera footage and saw the mail carrier coming through the neighborhood about ten minutes after 4:00 pm. I watched him place the ad flyer in my box and walk away. So if my package was delivered ten minutes before the carrier got to my address where was it delivered to? Also I noticed the carrier had air pods in both ears. God only knows what he was listening to. I checked the USPS web site and it is a rule that employees aren't allowed to wear air pods or headphones while delivering the mail. It's totally unprofessional and a safety hazard. You think the average human being with any work ethic would be on the job doing their best for the employer that hired and is paying them. That's just common respect from my perspective. Not to mention people are paying for and counting on a reliable business to carry out their mission and give them the service they deserve and expect. Not the USPS! I avoid them like the plague if at all possible. If you want your mail to be delivered use FED X, or UPS. Find alternate ways to get you business done. Apparently with all the complaints and no real effort on their part to fix anything, they don't deserve your business anymore. This particular branch is the worst I have ever dealt with. I have lived in Newport News at the same address for 33 years I never had a problem with mail except about the last ten years. I'm getting others mail, one piece recently was address to a residence with the same number but a street about two miles away. I have had mail stolen at the postal office where it was mailed. Had bills and payments go missing and never recovered. Had a check stolen from the mail and altered for $6,900.00 more than I wrote the check for, and to a different person than the check was intended. I filed stolen mail reports with the postal inspectors office and a number of complaints about missing mail, or misdelivered mail. Either the carriers can't read or just don't care. I happen to believe it's the later. How do you think they would feel if it was their mail? Is there no fear of God in the hearts of people in this country anymore? You know he is watching right?

I went to this post office last Friday. The postal workers working the counter were so helpful and…read morekind. I needed to open up a PO box. I was watching how they treated the customer's and they were very professional. Two thumbs up!

I know it's a right of passage to trash post offices on internet review sites, but honestly I've…read morehad only good experiences here. The staff is friendly and knowledgeable even at the tail end of the day.

My package was in and out of the Richmond processing center in 8 hours, but the same package has…read morebeen at the Newport News facility for more than 3 days with no update. Phone calls ring for 5 minutes before getting a busy signal. I am extremely upset that this package is taking so long to be delivered. I would not recommend this post office to anyone!!

This is a typical post office always busy always movements. The lines aren't that bad at visited it…read moreover the July 4 holiday on July 3. They were helpful to me and my mom. It's in a large parking center not far from the Kroger's. It's clean no issues with trash on the floor or inside or outside no stragglers or anything like that I'll be back.

Horrible service. This location needs to stop taking people ahead of closing time. I was grateful…read morethey let us in 3 minutes to closing, but I had some issues & took a little longer than I anticipated. I basically got kicked out while I was still in the front desk finishing up. Next time, I would have rather been turned away because they were about to close than wait in the line & then essentially get kicked out.

The worst post office service in the world!! I had a package delivered from New Jersey to Driver…read morethe tracking said it was out for delivery. It was sent back to New Jersey instead of being delivered to my address. Since that time I've reached out to the US Postal Service and got a claim number but haven't heard anything else. I decided to go to the Driver post office where all the trouble started only to get this conflicting message about the times they are open. They are the WORSE!!

10:40am- Saturday morning and doors are not open. YET! An…read moreemployee opened the parcel door. They have limited hours a Saturday but not ready to open. It's baffling.