Depending on my errands on the day, I frequent this post office or the one at Wards Corner. This…read moreone is usually a bit faster to get in and out and the postal workers that I've encountered here are always helpful and pleasant to deal with. If you're there around Christmas, expect lines...long ones...but that should not be a surprise to anyone!! :)

What a pleasant trip to the post office. How I miss this location aka my old post office. No line…read moreand the workers were so helpful.

I had an amazing experience at this post office. It was clean, well organized, and the employees…read morewere all very friendly. As soon as I stepped into the post office, I was looking for a box so I could send some items to a friend. It was a jacket so it was a little bulky, and it look like I didn't know what I was doing. Immediately, the employees at the post office stepped in to help me find a suitable box. Let me borrow some tape and a scissors and we're very kind helpful impatient with me during the whole process. It was only right then I left them a five star review. Thanks again !

Replace my medicine day very bad service from office they lost my medicine twice. My home carrier…read moreis very nice

I was visiting from out of town and I already know what poor postal service is like. I have come…read moreinto this postal office a few times and the employees are SUPER sweet. I really dislike dealing with my post office in my area and these people were genuine and pleasant to work with. Minus one star for the sloooooow lines and no self-serve kiosk :-/

Bad reviews are NOT accurate anymore. Lovely set of USPS employees who always figure out how to…read morehelp. I deal with the for shipping military packages for my spouse and they are always kind and patient. Great employees!

This review is for U.S. Passport Services. I completed my paperwork in advance and brought a check…read morefor the fee as a credit card is not permitted. This must be one of the oldest post offices in Norfolk built in 1961. It looks its age too! There is plenty of parking. Service was efficient, however they said their camera was broke and sent me to Walgreens. Overall good experience.

These are the type of people who are the reason the business closes. LAZY !!!! The bald dude says…read morehe's unable to take digital labels. Just doesn't want to so I'm forced to go to a different one. Come a different day , 2:30 pm on Friday. Office closed, 5 carls pull up no paper on the door. Bald dude comes out and says lady went on lunch break he doesn't know when she's coming back. Still doesn't put a paper up on the door letting everyone know. Just ignorant. I hope this business location goes down.

I am usually at this post office daily during the holidays to drop off packages. I have had nothing…read morebut excellent service from the employees at this specific Post Office. Always professional, know what the heck they're doing/talking about, and the line moves quite smoothly, unless of course a customer comes in who has no idea what they're doing which is on the customer, not the employees. Could the USPS in general be better? Sure. Anything government could be. But in my experience with post offices in a few different cities/states, this branch does a helluva job. This branch does not have a package drop-off bin in the lobby, which was a surprise to me for such a large branch. So if you need to drop off a package that is larger than the standard mail drawer after hours/on the weekend, you're SOL.

Updating my review again because their error in losing my package didn't prevent me from getting…read morethat government job. It caused a headache, but that's about it. I don't like that homeless men are there at night when I check my PO Box with jars of urine all around. It is not safe for women at night. Make sure you have mace if you absolutely must go there alone at night.

I'm not sure who the older lady who works here is but her customer service is lacking to put it…read morenicely. I came in yesterday about 10 minutes before closing so around 4:50. It was late and I understand how it feels to be close to the end of shift and having customers in your face. Who hasn't been there? I had some hiccups with delivery of an item I needed to put inside a care package to ship to my family member. I'm writing on the box as she's closing up and she comes up and says "We're closed." I ask if I would still be able to send my package.. "Yea but you need to write a little bit faster." What? Since when am I, as the customer, on your time? I was raised right so I bit my tongue on that one. But I think she needs a major reality check. You can't say whatever you want to just anybody. It'll come back to bite you eventually. I didn't check you but somebody won't be so nice. On top of that comment she made, she upset one other customer before me as well. All in the span of 10 minutes. I'm not sure what they argued about but she went back and forth with her which of course is highly unprofessional and totally uncalled for. I give two stars because ultimately my package was sent that day.

First off this office gets a 0000+ rating. We have moved to our new place 3 months ago and have…read moreyet been able to get a mailbox key. Try calling and never no answer. How in the heck there is no one to make a key when you go to pick it up? Why are you not able to receive a mailbox key when you move to a new state and home? This is ridiculous. WE should not have to go and pick up mail at a post office that is not even your nearby local office. The Post Master General needs to fix the problems of this office.

After looking around at Post Offices in the VB area, and seeing the disastrous reviews elsewhere, I…read moredecided to give Kempsville a shot after noticing it was reviewed twice as positively as the other options. Even if there is a wait I cannot recommend using them to ship packages enough. The staff was extremely friendly and exorbitantly helpful. I'll be coming back to ship here every single time I need to. Thanks y'all!

Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

A good post office. But, the passport services are permanently suspended due to the lack of a…read moreclerk. Although, the sign posted states "All Passport appointments will be cancelled and or rescheduled this week due to no passport clerk available."

this post office is useless. I will be driving to other locations even though this one is 2 min…read morefrom me. associates at this location don't know their crack from their elbow and that's putting it nicely. this location has caused me so many problems.