Angel and noah had helped my husband and I finding these cream new balance shoes that we've been searching for!!! They were super nice and helpful and even brought us multiple sizes in different styles. Thanks noah and angel!! read more

Workers here spend more time standing behind the register than actually approaching customers. I've let this location a handful of times for the same reason. I am never asked for help just standing around waiting for a size. read more

I bought men's Birkenstocks clogs from Journeys early February 2025, about a month later and only wearing them a few times the strap broke. After reaching out to the customer service team, they informed me that they decided it broke from "wear and tear". I paid $165 for these and I thought Birkenstocks would be better quality and I definitely received a defective pair. I would advise to NOT shop at this Journeys if you are buying Birkenstocks and to buy them directly through Birkenstock because they would be able to exchange them but since I bought them through a third party I had to go through Journeys. read more

Worst experience I have ever had online. First they charge me 2x the amount of the shoes. And proceed to tell me that's how it works ‍ the put a hold apparently then charge separately and you get the hold back in 3-5 business days.(we will see fingers crossed.) and then the shoes come and they sent the wrong ones. Now I have to either go to journeys or fed ex to return the pair they messed up and I was double charged for before they send the other one out? And just hope my money goes back on. Btw the transactions were already cleared through the bank, so I'm sure I'll be calling again in 3-5 days. Wtf is wrong with this company? Never again!!!! Don't do it!!! read more

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Came in with my nephew and Willow was very patient with my nephew and I. It's his first time choosing shoes and she was very cool and would definitely recommend coming to this location! read more

Nightmare! I bought two pairs of shoes online and received one and the other about a week later. Of course, the second pair was incorrect and was a Christmas gift. After spending literally hours on their chat and phone, I was promised overnight shipping after I had returned the incorrect pair. To no one's surprise, they don't even have the right shoes in stock and there was no overnight correction. They wanted me to wait an undetermined amount of time for the right shoes to be delivered, but I just opted or a refund (after a 30 minute wait). Never, ever again! read more

Great customer service! Went to find my testy toddler his first pair of big boy shoes and we were in and out in under fifteen minutes. Everyone was super helpful with measuring his feet and making him feel cool and calm. read more

Angel and Karen were such a big help when I came in the other day! From start to finish we were welcomed and helped out till the end! I came in for some uggs but they ended up not having my size. Luckily they brought me out some other similar suggestions which made my life easier! I ended up still getting some cute uggs and also got my daughter a matching pair too! Now I know where to come back for some of my Christmas shopping!! 10/10 would recommend!!! read more

I ordered Aug 4,2024. It is Aug 18 as I'm writing this and my order hasn't arrived. I asked assistance from their chat support and I ended up wasting my time and got nothing. Take note, i ordered 3 amounting to over $400. Order somewhere else, don't even waste your money and time buying for journeys. Oh, first shoe showed delivered online, with proof of delivery, don't have it, never got it. customer service says they can't do anything and won't be able to refund me. not their problem. so NO, i'm never buying here again. read more

I went to the Carlsbad mall (store #509) last night (05/13) with less than an hour to shop. I was hoping to find some shoes for a date. I felt bummed at first that the shoe I wanted, they didn't have my size. I was going to take a loss there and leave when Avery kindly suggested a different shoe for me. She heard me mention what I planned to wear for my date! Not only did I end up buying this super cute babydoll pair of shoes, but Melia suggested some really cute socks to go with them! My outfit is fire now! This is what good customer care and sales is people! Whoever is doing the hiring at Journeys, great job hiring these two young ladies! Thank you Melia and Avery for helping me complete my date outfit! ;) I will definitely return to this specific location to spend more on shoes in the future! read more

So awful, I got a pair of sneakers that were not on sale. I opened the box and there was sock lint and hair inside the shoe, sole dirty. Why should I have to deal w the hassle of returning them via fedex? Fedex ground will not come to pick it up and I live very far from fedex. This is incredibly upsetting and I am a first time customer. Now they want me to take photos of the shoes and literally waste me more time. Then they will decide if the shoe looks worn or not so they can send fedex over my place. RIDICULOUS and NEVER AGAIN will I be shopping here!!! I don't want to waste even more time to attach photos read more

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Was told by an employee at the Yakima, WA store "good news, the shoe you want is in stock and I can order it for you no problem" only to check the shipping status a few days later and see that my order was canceled because the item is not in stock. However - they still charged me! Talking to customer service through chat, I was told to call the customer service number to request a refund. Excuse me? Request a refund? You charge me for an item not in stock and I have to REQUEST a refund? So I called - they will MAIL ME A CHECK? BS!! I am out $120 until I receive a check sometime in the next 2 weeks. Absolutely ridiculous. And to top it off - the guy at the store entered my address wrong. I corrected him but he only changed shipping address, not billing address. Thankfully customer service caught that or my check would have been mailed to an address that doesn't even exist. My first shopping experience at Journey's will be my last. I will not ever purchase from this store again. read more

I went to get sneakers for my son I told the employee my son was very picky, also told him he wore a size 8 . they did not have his size in the shoes we wanted , (color ) so we ordered then and we shipped to the house the employee insisted that my son took a 7 1/2 and that they would be fine. I took his advice as he sells shoes.... right.... My son got them they were tight, he wore them around slightly , I drove back to the store to the same employee who now was not excited to see us , ( let me mention that when he checked us out they were not what they were marked either they were way more in $$$ , anyways , he would not take them back or exchange them he told me to sell them on face book market place!!!! as they were used. and that was that we left the store ....and I purchased shoes at another store as my son needed shoes!!!! forward to now 2 months later I have been in contact with Journeys customer service 5 -6 times managers etc. I am still waiting for my refund they said they would issue me as I shipped back the shoes 2 months ago!!!!! today I now am being made to drive back to the store and get my money back from the same employee that I bought the shoes from!!! this company has the worst customer service I have ever seen . 2 months and 2 checks they never sent , and the purpose of me not going into he store is that the employee is not kind!!!! THANKS JOURNEYS read more

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This store sucks. Tried to exchange my Christmas gift of these Fila sneakers that were too tight and told that they were worn. In the house yes to see how they fit but NEVER outside. How ridiculous. They were nothing but rude at the store and worse over the phone. Stay away from this company. THEY SUCK read more

Journeys - Shoe Stores Near Me - Carlsbad, California

Love this shoe store. It's a timeless classic and always great customer service!! If you need to place an online order they are trustworthy unlike other places like urban outfitters journeys just has an elegance and class Which is exhibited by the way that they treat their customers and it's always been that way so you can tell that they really train their people well and it's appreciated. Besides that they always have an awesome selection it's been like that since I was in middle school so not sure who didn't give the store five stars but you're Trippin. read more

Never again...bad products & very bad customer service bought I pair shoes from the store in Patrick Henry mall in Newport News Virginia ,va ...the very next day I found some defects on the pair I went back to the store trying to replace it with another pair ...I been told that they can't take it back since it look worn even if it was defected..and the only way to replace is to call customer service...I called customer service and after being on hold for 40 mins ..I been told it is up to the store IF they can take it back or replace..finally the store clerk insisted not to take ,replace or give a store credit...complete waste of money and time read more

Journeys - Shoe Stores Near Me - Carlsbad, California

I like Journey's because they have great prices, decent shoes and helpful employees. I saw some shoes online that I wanted but I didn't know what size shoe I wear in that brand. So I came here and tried on a few sizes and the employee was so helpful even though I wasn't going to buy from them. I've been here a few times before and always received a hello or a how may I help you? They may not be a mega shoe store or have Jordan's but you really can't beat their prices and customer service. read more

Journeys - Shoe Stores Near Me - Carlsbad, California

District Manager resolved my issue After my formal complaint the District manager contacted me and rectified my issue, He was very apologetic and mentioned this should not had happened and was unacceptable. I ended refunding the whole purchase. I want to thank the district manager for his assistance, I may just buy again from another Journey's store read more

Mike was the absolute employee I have ever encountered. His attitude, body language, and overall demeanor was disgusting. He talked to me as I was an inconvenience and bothering him when I just came to get a different size shoe size. He had an attitude with me the entire time. Rolling his eyes at me, looking at me like I'm an alien, his tone towards me was like a teenager who hates the world. I would never want someone like mike to work at my store...ever! ABSOLUTELY DISAPPOINTING!!! WORST EMPLOYEE EVER!!!! read more

I used to love you guys but you really jacked up my order for my nieces birthday. I ordered 2 pairs of Vans for her birthday in October. One of the shoes I ordered suddenly became unavailable and the second was taking long so I called November 2nd. I was told it would arrive in 5-7 business days. Its is now Nov 12 and I call again today and now they are telling me the other shoe is unavailable. 4 weeks of waiting and checking for shipping updates. My nieces birthday is long gone and I used a $5 coupon code with the order and they are saying it is no longer available for me to use. You guys really suck for this. read more

Don't bother signing up for their emails, they do not honor the coupons they send you. I will go elsewhere and buy the same shoes much cheaper. Store is a joke. Employees treated me like I was stupid, I know what the email stated, tried telling me I was wrong. I have 2 of the same emails! read more

I was recently in the market for a pair of Doc Marten's for my daughter and was in a time crunch because I wanted them in time for family photos. There were two employees at the El Camino Journey's that literally went above and beyond to make sure I got these shoes in time. Big shout out to Corey and Alyssa for helping me out!!! We need more hard working people like yourselves in this world. THANK YOU! read more

In a time where online shopping giants are reigning supreme I have no clue how Journeys remains open. They lack the customer service that creates repeat in store shoppers. I have only made two purchases from Journeys and both were horrible experiences. The first instance occurred about two years ago, I went in to get a pair of the plain High-top Converse. The girl working was so focused on phone that she did not even notice me walk into the store. I have been wearing Converse for years and 11 has always been my size. Well I made the mistake of assuming that when I asked for an 11 she would bring me an 11 and I would not need to try them on. I purchased the shoes and the girl informed me that she had placed the receipt "in the bag." At this point I thought it was not great customer service but I got what I went in for so it did not bother me. However while stopped at a stoplight on the way home I noticed that the shoes were actually a size 9. I turned around and went back to the mall, but when I got there I realized that the receipt was not actually inside the bag. When I went back into the store the same girl was working and I explained to her that the receipt was not in the bag but the shoes were not the right size. She told me, "without a receipt we can't do an exchange." The shoes had never even been touched and I purchased them no more than 40 minutes before I went back. At this point I was furious but luckily the kid working at the Converse Store in the outlet mall was understanding and allowed me to exchange the shoes there despite the fact I bought them from another retailer. After that I vowed to never shop at Journeys again. Well today I desperately needed a pair of Vans for a corporate event with my company. I'm a notorious procrastinator and waited until the day before the event to buy the shoes. Unfortunately for me the Vans Store did not have my size and my schedule was to tight to make it to the Escondido store. I knew that Journeys carried the shoes I needed and thus I stopped there. You can easily tell they are commission, I told the guy exactly what I needed and why, he continued to force products down my throat. Worst of all when I paid he reached across the register, pressed "yes send email receipt" and then proceeded to ask me my email. If I actually wanted an email I would have selected that option myself. Overall a sneaky company, don't shop here. read more

I went to countless of other shoe stores before heading to journeys and to be honest I was ready to be disappointed by rude retail workers... Once I walked in they immediately greeted us and they were actually very nice and helpful! I have been looking for the perfect shoes to wear to theme parks... Since I have sensitive skin and feet and am an altogether hot mess, the guy who attended me helped me find a cushiony shoe that was similar to what I was looking for.. He immediately brought out many to compare to. I'm cursed with small feet so he adhered and helped me out tremendously! He noticed I was quite reserved and shy and he helped me by not being pushy but being knowledgeable, which I liked! In the end I picked out one of the pairs he suggested, and also socks which were cute and colorful. Whenever we need shoes I now know where to go next! :) read more

We were out killing time, getting a new tire yikes!!! We came into Journeys just looking. Our sales person Will was amazing. I had no intentions of buying shoes. But because of the AWSOME service. We bought 4 pair of shoes!!! And socks!! I never buy socks at a shoe store. But my daughter was so excited to wear her new shoes, we bought the socks too. At least we started our back to school shopping off to an AWSOME start!! Thank you Will & Larry you were amazing. read more

Good selection and variety of shoes - they have sporty ones, casual ones, loafers, fuzzy/furry ones, slip-ons, dressy shoes, etc. Come on in and you should find something for any occasion. read more

This Corporation has an unfavorable return policy.The clerk at the store ordered the wrong boots for me. This happened to me on the 27 Nov 2015, my wife bought a pair of the 1460 Doc Martens, I realized they were not leather (Store #371). As soon as I made it home from work that day, I told her these were not leather boots. We promptly took them back to exchange for a pair of leather boots. Empl# 420647, tried to convince me the Vegan Leather was real leather. I just told him to order me a pair of 1460 Cherry Doc Martens Leather. The return at this point seemed smooth but to my surprise on 10 Jan 2016, the day our family could gather and celebrate Christmas, we discovered the boots that had been ordered by the clerk were the completely wrong boots (R15265601). We followed the return instructions. Returned the incorrect product to Journeys Inc. The RETURN instructions were followed. The boots were sent via UPS Ground (Track#1Z V52 2E3 06 2605 1968) on 11 Jan 2016. The instructions said the product could not be returned to the store and I would receive a credit to my card once received and processesed. RYAN at the Dock in Lebanon, TN received the boots on 15 Jan 2015 @ 1059. I was NEVER credited by Journeys Inc. $169.99....Still waiting patiently for my refund. On 12 Feb 2016, I called customer service on there packing list 1-888-324-6536. Tragically laughable, Journeys Inc prints they incorrect phone number on their packing lists (Picture Posted) I hunted down the CORRECT number somewhere in the internet. Spoke to a Journeys Inc operator I explained that I did NOT receive a refund, I gave her all the info. She told me I would be contacted in a couple of business days. Still waiting patiently. Customer Ref 080371347520151127 Warehouse Ref 3010113 read more

So happy with my experience here at this particular Journeys. My bf had bought me the wrong pair of Dr. Martens and I went to exchange them. Problem was they didn't have my size and were back ordered until November 11th so I couldn't even put an order in online. I was ready to get the money on a gift card and just wait it out when Larry offered to call other stores in the San Diego area, mind you I had already called a few stores in North County and stores aside from Journeys myself and had no luck. His second phone call ended up being a success and he told me it would be 3 days for the shoe to arrive from Fashion Valley. I haven't come across to many associates like this. Larry really stood out to me as someone who cares and makes it a priority to give exceptional customer service. He went above beyond to ensure I would get the best results out of this particular situation. Instead of getting my Jadons in a couple months, I'll have them next week, I know not everyone is as lucky. So freakin happy. Thanks Larry! read more

Make sure you order a pair of shoes that you are sure you want and know the exact size that you need. Receiving a refund takes up to 6 weeks after the return was processed on their end, which I never received even after 6 weeks. The exchange takes up to 6 weeks as well after they receive the returned shoes, and I am hoping I will receive my exchange and not get the faith in them crushed again. read more

I Ordered online and had a bad experience. I normally get things resolved (if there is an issue) by speaking to a supervisor. In this case I spoke to Shae in Tennessee who had no compassion or care for customers. She was more about expressing what her call center employee did right rather than help me the customer. FYI read more

SHOES, who doesn't love shoes? Journeys always has a nice selection of shoes. The customer service at this particular location isn't always great, but then again, it's just shoes. They usually have a good size run and if they don't have your size they don't hesitate offering to order them and send them directly to your house. Thats pretty cool. I love my cute flats and they always have a decent selection of flats to choose from. Their clearance prices are usually a good bargain as well. But get there before they run out of clearance sizes. read more

We had a great experience at the Carlsbad mall Journeys. Alyssa, our salesperson, was phenomenal-- you couldn't ask for better help! Patient, cheerful and smart. She had great ideas and was very knowledgeable. read more

What's really awesome is walking into your store that isn't even busy, to have Marissa get me the shoes I ask for, open the box and hand me an unlaced shoe, to sit down and text on her phone and watch me lace them up. I'm not stuck up and I can certainly lace my own shoes. But you're at work. You're getting paid to work in a shoe store. When a customer wants to have anything done with a shoe, the expectation is that you're job is to help. Not give me a limp shoe while you're snapchatting how lame your job is. Put in some effort. It's not hard. read more

I looked at four shoe stores to find my Adidas Superstar II's in white with the classic black stripe, shell toe. I was really stoked how friendly and normal the guys running the shop were. Sergio and Brian were happy, excited and obviously were in to sweet kiks like me. Most companies train their employees to be robots and spout off fake sales lingo. These guys were just real people.... not robots... the type of people I like to shop with. Thanks! Keep the Superstar II's stacked, I want to get a pair of the new Rasta Hemp in black pairs. read more

2nd pair of shoes from them in a year that have fallen apart. Most recent one was 3 months ago. When i called the store and explained the heel is coming off and i bought them 3 months ago (Jun 13) they said there was nothing they would do for it. read more