Jones moving is a well run professional group of movers. They take care of your belongings with the utmost care and get you to your new spot and set items up the way you like, which may mean reassembling. I've used them three times and each time has been a wonderful experience. read more

I've hired Jones Moving 3 times now. One word INTEGRITY! I wouldn't trust or hire anyone else for my moving needs I. The Phoenix/ Scottsdale area. read more

! Here I am again after reading some of these other reviews. . I didn't even bother to mention how many items that were supposed to go to Storage ended up at our house and items that weren't supposed to be in storage or put into storage got so messed up. They dropped our dining room table and cracked a corner off of it in the driveway, but Ty luckily got someone to repair it. THIS EXPERIENCE TURNED SADLY OUT TO BE NOT GOOD. The worst part is the owner Candace keeps saying that I should have the Art piece here.....like I am not telling her the truth! They lost it Somewhere, and couldn't care less!! read more

Jones Moving & Storage - Scratched by their guys! - Movers Near Me - Scottsdale, Arizona

See all

I already posted yesterday but for some reason my post was not posted. Can help do this. I hired this company and had two young boys doing my move. I explained when the got to the storage ONLY boxes marked kitchen, bedroom and office be put into the apartment the rest to go into a storage unit I rented. It is a smaller 780 sq foot apartment. When we arrived I told them to wait for me because I had to speak to the Manager. They said it's ok we can start. I had to find out the code to get into the building before the doors opened. Instead they put so many boxes that were not labeled and the entire apartment was full of boxes. All of the boxes were put into the wrong rooms too. Especially since they were labeled you would think that would be a clue. They were in a hurry and so without checking e everything or as I call it babysitting they said we were ready to go to storage. Knowing I have a sick dog and I knew I was going to be late already to give her her insulin again I asked them to wait when we got to storage. I don't know what paid by the hour means but to me that if you say to wait. They should wait. I told them to wait again I had to run and give her her shot they said no worries we will put the key under the door. Mind you I thought they were doing as told.i tipped them paid my bill. The next day I called Candace who has a son who did my move and told her they had put the wrong boxes and so far I found two. Ofcourse she said she would speak to him. He told her I said kitchen , office and bedroom. She said they would come back on Monday. So Monday comes mind you I had to extend my stay at the hotel three times in order to try and figure out where the boxes were because they should have come back the next day but she said they are booked. Then Monday she tells me they don't have a truck big enough. Son now I had to pay Thursday, friday, sat, sun, mon, Tues, Wednesday to find another mover I have a receipt for $300.00 to move all of the wrong boxes back to my storage. Along with gas in my SUV. This company is awful. There workers rush you and don't listen. I am on social security. I have had bladder surgery so I should not have been lifting and moving boxes to the right rooms. I have spent so much money on gas, let alone have to run back here to the motel to give my dog shots I am still not unpacked. See read more

He helped us move from Arizona to California and did a great job with all of our belongings and were very helpful and responsive throughout the process. We really appreciate their help. It was like having friends or relatives move us cuz they were so friendly and they liked our dogs that are a little bit of noxious. Thank you again for your help we really appreciate it. read more

Great company with super-friendly and professional employees. They moved my elderly Mom's stuff from her 2 garages, in to her house, unpacked the things from boxes, and built/put together most of her furniture. I would hire these guys again any time. Great work. read more

I hired Jones moving to move some furniture and boxes out of our home and to move one storage unit to another. Chris and Dom was my crew and they were great. They were professional and never stopped working! I am selling my current home and will be moving locally after the home sells, without a doubt, I will be using Jones moving and will be requesting Chris and Dom. Based on today's experience I would not hesitate to recommend! Mark W. Scottsdale, Az read more

The company I work for recently moved offices down the street. The booking process was easy and someone reached out to us promptly to give us a quote. The pricing, although it was not the cheapest quote we acquired, was also not unreasonable. Leading up to moving day there were no surprises, we received our confirmation email, filled out the information, and sent it back. What we were quoted on the phone matched what was on our quote. On moving day, the 3 workers arrived on time and were all cordial. They handled our items with care and moved everything exactly as we had requested. We had 4 offices to move in 2 different buildings and everything went flawlessly. At the end of moving, they asked if there was anything else they could do for us. My desk had been broken in a previous move with a different moving company, so I asked if they were able to take a look and possibly fix the desk. Despite not being a handyman or repair service, they happily took a look at the desk, identified the issue, and promptly fixed it for us. The only small issue we had is when we went to pay. I had asked over the phone if they accepted AMEX, which is the only company card I have. They told me yes, but when I went to pay, I was informed that they weren't really supposed to take American Express. Thankfully, they still ran the payment for me and it all got squared away, but I was a bit nervous for a minute as I didn't want to have to personally expense the movers and get reimbursed. Overall, I had a great experience with Jones Moving & Storage and I would have no trouble recommending them to others. Their information is saved in my phone for the next time we need to move offices! read more

I decided to try this family run business because they had competitive rates. First time I have had movers that did NOT use shrink wrap with the furniture....and it shows. I have damage on many of my furniture items. I decided to not make an issue out of all the damage except for my dining room chairs which were all split and torn at the seams and unrepairable. When I tried to confront the moving company about just the damage to the chairs the owner basically called me a liar and said they did not cause the damage and are not liable. If you value your things I would recommend going with a different moving company! read more

I have used this moving company four times. The first two times, service was above expectations. The third time, one of the workers spent so much time in the truck, the other guy began tossing my furniture cushions and pillows over the balcony while he waited for the other mover to come back up. What took the movers less than four hours previously to move a one bedroom apartment, took this crew five hours. I was moving out of state on the third move and putting my stuff into storage. I had furniture padding, plastic coverings all purchased to help protect my items. The slow worker put a box spring plastic covering over an 18in wide mattress causing many tips and tears in the cover. I said there was one for that mattress which he put on the box spring. They asked me for blankets and used them to put between furniture being stored. I had padding but the person said blankets would be better. I also paid for boxes to put my cushions in. Let's skip to them taking my items out of storage. Multiple deep scratch marks on my console, and rips into my furniture. These were not there previously. Also, I was told I could see the garment boxes back but the movers sneakily took them back after the move. The best part, the movers took apart my bed and the parts to hold the bed evenly, were missing. One of the movers said I took apart my bed and I misplaced them. Sure, that is why the mattress was still on the bed when they came. This company did nothing about the damage caused for bad storage of items and really just took my money and we're done with it. I called several times and was told I would receive a call back. Never happened. Be weary of using them. They do not provide good customer service to existing customers. Update: please do not take the owners response as a legitimate excuse I did not use this company. I did. As I mentioned above, the company was great which is why I used them again and again. They have a black male (sorry to be more concise but this moving company is forcing me to be) who helped me move twice. He is a professional and has lots of knowledge and experience. Nice guy. He possibly had the owners son help him on the first time I used them (I don't recall the story very well). The third time, the guy had another man who spent half his time in the truck " rearranging" which normally took the movers the last two times less than 4 hours to move but this time it was five. When I used them the 4th time, the guys moving my stuff were different and asked who put my stuff into storage. When I said other movers from this company, he said I needed to talk with the owners because the items stacked improperly caused damage to my TV console. Anyhow, you should understand by now having to make more than two calls into them to get an update after the initial report meant they were not going to take any action beyond ignoring me. read more

This move went horribly. They were booked for a PM move. They showed up 3-4 hours early without explanation, while we were in the final stages of packing our stuff. When I asked if they could come back later that day, they claimed we'd have to rebook for another day (not possible). The moving crew was entirely unprofessional. They kept ignoring our instructions as to what to move, leaving closets partly or completely filled without explanation. Each time I informed them of these lapses of attention, they had to stop and move stuff into already packed boxes or mix the items with other boxes. It made it difficult to unpack, since the requested labeling was wrong or non-existent, and goods were put in the wrong carton. My wife is still looking for toiletries and clothing since things were put into the wrong cartons. In all, it probably took an extra two hours for them to finish loading the truck due to this carelessness. Part of that time was the result of being forced to allow them to pack items because of the unexpectedly early arrival. When we arrived at the new apartment, they demanded payment, including the extra time and work they did because of their carelessness and unexpectedly early arrival. When I protested and asked to renegotiate the price, the manager, Candice, threatened to call the police if we didn't pay right away. They wouldn't even take the credit cards I offered, even though their written policy says they do. So I had to rush out and get the cash from the bank, as they sat back and wasted billable time until I returned. This was without doubt the worst moving experience in my life. Stay away -- stay far away from this crew! I cannot believe these positive reviews, because my expedience was opposite, and I can't believe it's not typical. UPDATE! Since my review was posted, Jones Moving & Storage has revealed a total disdain for its customers, posting lies and defamatory comments about me in response to my legitimate complaints. They have totally distorted what I wrote, and claim that I was just looking for free stuff. They are clearly unaware of how to treat customers, and how to respond to customer complaints. Stay away from them. They do not deserve your business. read more

Hands down these best moving company in Phoenix! I have used Jones Moving twice in the last year. On both occasions they arrived on time and did an amazing job! I would recommend them to anyone! Thanks, Jones Moving! read more

Chris and Brandon moved my storage unit and condo to my new home. They were very polite, helpful, and extremely quick and careful with my fragile boxes in addition to my boxes and furniture. The pricing was very reasonable and straightforward too! I could not have asked for a better moving experience! read more

I was moving from a one bedroom apartment on the first floor to a 3rd floor apartment. I used a different company initially but they told me my couch would not fit through the door at the new place. I wanted a second opinion. Jones Moving company came out the same day I contacted them to evaluate and two days later my couch was in my new apartment. I was so thankful and happy! read more

These guys are so friendly and so professional. I can't believe how fast they move and how hard they work! It's been awhile since I used them and I've always forgotten to leave a review but I feel they deserve one. So here I am. So far I have used them for two of my moves and I will gladly call them up for my next move. They are very affordable compared to many other moving companies. They show up on time and get right to work. I couldn't believe how quickly they cleared out my apartment of all the boxes and furniture. They're very careful and none of my stuff has ever been damaged by them. They even helped me set up my washer at my new place. I always give them a pretty large tip because they are so deserving of it! If you're looking for help with your next move look no further. These guys are great!!!!! read more

2 guys 1 truck. arrived at our apartment in Scottsdale precisely on time. these guys work fast. loaded that truck, drove up to Cave Creek unloaded it at our new house. fast and efficient. read my other reviews I generally complain about everything but not this time. read more

I really like Jones Movers. I've used them five times now. I just moved from Phoenix to Stillwater, OK and they really helped ease the pain of moving. I arrived in Oklahoma with no damaged items. I highly recommend them. read more

These guys are great. I used them for the second time recently and they are professional, fast, honest and reasonably priced. We have moved a lot and good movers are hard to find but Jones Moving has been a great find for us. read more

They were: 1. One Time 2. Nice Guys 3. Worked Fast 4. Handled things with care 5. Loaded and unloaded and up to second floor with care and energy. ^. Recommended to friends. 8. Will use again. 9. No extras did it for the quote. 10 That says it all. read more

I was lucky to find out about Jones Moving & Storage while in MI. A local retail store told me about them. I have used them twice to move things from MI to AZ. Helpful, honest, on time. Neat, careful with your things. I can't say enough good things about this company. They pick up when they say they will, and your things will arrive when they say they will. This is a family owned business (a very nice family), and you can trust them to take outstanding care of you and your things. Highly recommend them. I also think their prices are fair. read more

Great family owned company that delivers quality service! I contacted Jones Moving earlier this year for a quote to move us from the Seattle, WA area to Scottsdale. Steve gave us a quote for a dedicated truck flat fee regardless of weight. He also quoted moving a car and packing services. We found the rate to be significantly lower than the national brand carriers. The national carriers wouldn't provide a firm price and would not provide a delivery date because they load more than one household in a trailer. I received weekly emails from Jones just letting me know that they had us on the schedule for the agreed upon pickup date. A few days before our move they confirmed the packing and loading times and gave us the planned upload schedule. On moving day they showed up exactly as scheduled and did a professional job of packing and caring for our items. All of the staff, mostly family, were courteous and professional. They left as scheduled and showed up in Scottsdale 3 days later as planned. We never had a single broken or damaged item and the invoice was exactly as we had agreed. I would highly recommend this family owned business for a interstate move. Great communication, great service and great price. Recently I also used JMS to move a dining room table from Mesa to Scottsdale. They were able to make the move the same day I called, they wrapped and packed the table and chairs with care and delivered them quickly and a very reasonable price. I recommend Jones to my friends and will the the first company I call the next time I need a moving service. read more

My experience with owner Candace Jones and her crew was nothing short to stellar. The company prices are fair, the crew professional, workers are on time and creative. There is even an extra storage service available in case your agent agent wants you to remove items for staging and showing and you need to store some items. They inventory each item and deliver it to your new home when ready. They will even take your goodwill items to Goodwill! What else could you ask for? Call them. read more

3 guys arrived on time, scanned the house, put a quick plan together, discussed with me what needed to be protected & moved everything quickly. They were clean, polite, careful with my things AND both houses. They were efficient and careful. Brian, AJ & Brad were outstanding. They did not try to drag things out. In fact, when I offered lunch, they decided to finish the move first- not once did they sit around. Outstanding!!!! Can't ask for more. read more

We were so pleased with our movers, this is an email I sent the owner: "The move went so smoothly I can't believe it's done. The guys...John & Brian, were terrific - they were careful, packed quickly and efficiently, and all the while very polite and professional. Your price was very competitive." read more

We just moved from Arizona to Florida. It's the second time we used Jones Company. The first time was locally and the second across the country but every time they were really professional. The owner and his family are really friendly and efficient. The local people they employ are courteous and professional. I highly recommend Jones Moving Company & Storage. read more

Daryl and John were a great team. Punctual, efficient, effective, fast, honest - truly a valuable crew in the Jones Moving arsenal. Candice is responsive, kind and accurate on the administration side as well. All around great experience. I have already referred another customer to Daryl and John. Would go through the experience all over again because it was perfect from start to finish with all parties involved. Highly recommended! read more

We moved locally and we're delighted with the care and professionalism from the whole team. They were prompt, moved with care but also with speed and the price was very fair. We will recommend them to anyone looking for great service!! read more

This company is great! Highly recommended!! I now have a changed view on movers. I called many, many moving companies before discovering Jones Moving & Storage. They were all sneaky in their own way, causing me a lot of anxiety about moving... but not Jones!! No extra fees, no hidden charges. No money down, easy booking. They have made it all very simple with the best price around. I had to change my move time and they accommodated without hassle. They arrived on time with a big truck with two experienced and friendly movers. Everything went smoothly and quickly with ZERO damage to our things. I can't say enough good things about this company! Will most definitely be using them again on our next move! Thank you Jones Moving & Storage for a great move! read more

Used a 3 man crew to move a lot of big items from a storage unit in east Mesa to a garage in North Phoenix. The guys arrived on time and were able to assess the items in the storage unit and developed a plan to move everything. Then they loaded the truck quickly and carefully making sure everything was packed tightly and took extra care with the fragile items. Not only were they great movers, but the crew was also very personable and made an otherwise stressful moving situation easy and carefree. Would highly recommend Jones Moving company! read more

I have used Jones Moving for my last 3 moves. Absolutely the best moving company that I have ever dealt with. Staff is professional, courteous and efficient. My most recent move was very unexpected. Candice was able to send a crew out to my home the same day I called, even though it was a fully booked day for the company. Jones Moving has once again gone above and beyond my expectations of a moving company. Thank you, Thank you and Thank you...Best movers in the Phoenix area! read more

Excellent!!! Highly recommended. Great price and on time. The movers were very friendly and didn't break anything. I will absolutely use them again! read more

Jones Moving was reasonable and reliable. I needed a piano and a desk moved and they had a price I could afford and scheduled it at the time I requested. Will definitely use them again when the need arises. read more

Had a great experience with Jones Moving & Storage this past week. We just moved and our sellers left all their furniture behind, so after sifting through their stuff and our's we needed to have lots of big, heavy pieces of furniture moved to another floor or just out the door. The guys did a great job and were very quick about it too. Don't know how they moved some of the pieces, but very grateful they did. Best experience and will certainly used them again. Thanks read more

They are not responsible for anything. Buyer beware!! They do not know how to pack. I had a box marked FRAGILE and when they did they pack that in a larger box it was put on the bottom with heavier items on top of it. This was a local move and so I had used a lot of smaller boxes. They put the smaller boxes in a bigger box and charge me for the larger box. When the boxes were already packed by themselves. Also they broke a lamp and since it was also packed, it was not noticed until I had unpacked that box. All they would have paid me would have been $0.65 can't buy too many lamps for that price. If I would have noticed while they were still here. Since I paid with a credit card they charged me a 5% service charge. To make matters worse, the math was incorrect and they overcharged me there too. read more

When moving over this last summer, I did my homework, vetted several national companies, and decided on Jones Moving, locally owned and operated out of Phoenix and was VERY happy with my choice. They were professional, personable, and loaded a semi faster, more carefully and with a greater attitude - than I could have ever imagined. They had a large loading team that worked through a HOT July morning to get the truck loaded, and were on time with delivering our load in Oregon, and had it unloaded in an afternoon. Not one thing was broken, they tore down and put back together dining tables, beds, etc. Every piece of furniture that should have been wrapped and protected, was. The owner was a master mind as he packed the puzzle that was the contents of our home to ensure that nothing shifted during the trip. The price quoted was the price I paid upon delivery - no hassle, and no shenanigans. Jones Moving is a first rate company! If you need to hire a moving company, for an across town, or across country move, call Candice in the office! read more

We have had Jones Moving move us twice within the Sun City West area and they were excellent. We would consider ourselves somewhat particular as we have always watched over any movers we've used as they handle every item. The Jones Moving employees were prompt, very professional, and handled all of our possessions in the most careful manner. They offered to help us in any way possible as there were many items that my husband and I didn't know how to reassemble. We have a Sleep Number bed and they were very knowledgeable about having it working perfectly. When they left, they made sure that everything was in it's place and as we wanted. I highly recommend Jones Moving...you won't be disappointed. read more

Was refered to Jones moving from a realtor in my office. I was so pleased with the service I recived. Professional, fast, and made sure that I was happy with every piece of furniture that was brought into my home. I recommend them to anyone having to move! read more

My husband and I hired Jones Moving & Storage recently for our move to a new home after 17 years in our previous home. We'd never hired a moving company before and I had heard all the horror stories. After reading all the wonderful reviews on Yelp and the Better Business Bureau, I decided to give them a call. I am glad I did! We had already received a quote from a well-known moving company that I thought was a little too high. Jones Moving gave me a reasonable price without any hidden charges at all. They were upfront about the cost and also the payment method. The three movers that showed up were polite, efficient and accommodating. They showed up on time, loaded up our house in decent time, were careful with our items and with our homes, and they placed the furniture exactly where we needed it in the new home. I was very happy with their service! If we move again, we will call Jones Moving & Storage. I am also a REALTOR and I will recommend them to all my clients who need a moving company. read more