this is based on my experience with Mike Mumma in sales. Mike was super courteous and took all the…read moreI needed and answered all my questions etc. He is not your "typical' car salesman which made it a pleasure to work with him. I usually dread buying cars but had a good experience with Chapman based on my experiences with Mike. I would highly recommend asking for Mike if you are in the need for a new or used car.

Very close to reporting this company to the BBB and atty. general's office for theft by deception…read moreand taking advantage of the elderly. My 88 yr old mother went to Chapman Ford for a routine oil/lube service on her 12 yr old Ford Fusion. Her bill yesterday totaled $1,200 ! She likes going to Chapman "because they are always nice to her because she doesn't know a lot about cars". $800 of her oil change was "LABOR"!!! Nothing beside that requested service and perhaps filters should have costed at most under $200 total! This is not the first time they have deceived her into work not needed, yet she goes back "because they are so nice to her." To the owner and general mgr of Chapman Ford: Recognize your customer, who they are, what is actually needed. Honest service and fair pricing would gain you repeat business. Stealing from the elderly or any customer, will continue to perpetuate the bad business reputation you have. Not only will I never recommend this company but will go out of my way to ensure others know about this.

Aaaaarggg!!!!! Put yourself in the hands of the car dealership for repairs at your own peril!!! I…read moreknow this, but I had no choice cuz they're the only ones who can replace and program a lost key, and then they started adding stuff and parts they said I couldn't pass inspection w/o and before I knew it I was 900$ poorer, but I am know the proud owner of a 32$ light bulb.. god only knows how much they charged to screw it in??!! Toyota repair and services in Lancaster pa, may u all rot in hell.

I recently went to Lancaster Toyota to look at a Toyota Tundra, the attention by a sales man name…read moreRon and there financial person was overwhelming GREAT! They took there time and did every effort possible to get a great deal! I'm so happy I did not went anywhere else that day. The place the staff the experience the Buisness we did, is PERFECT! No lies no gimmick but HONEST AND GREAT SERVICE ALL IN ONE!! I recommend this place another great place to do Buisness in Lancaster, P.A..!! Thank you LANCASTER TOYOTA me and my family are very happy with our NEW TOYOTA TUNDRA......!!!

I had a good experience with the Jones Honda sales team but very disappointed with the management…read moreof the financing department. I paid cash with my trade-in for my new 2026 CR-V and was very interested in buying an extended warranty program if the price was acceptable. The Finance manager, offered me a 3rd party (non-Honda, non-dealer) contract, 7 year, 100k miles program that retailed for $3,500 but he could offer it for $2,400. I told him price was too high for me and he then offered me the same deal for $1,975 and I said I'll think about it. Well I did some internet research and found that I can (and did) buy a Honda America Corporation "Honda Care" program that extends my original warranty to 120k miles and 8 years for $1,257 with $0 deductible. However, the Finance manager never let me know Jones Honda also offers a Honda Care extended warranty program until I asked him about it. He just pushed the 3rd party extended warranty that is way more expensive that gives Jones Honda a lot more profit at my expense. Bottom line, if you are looking for an extended warranty for your new car from Jones Honda definitely ask about their Honda Care extended warranty prices. I also recommend you google "Honda Care" warranties and you will find other dealers with much lower prices as I found. Key point: since this warranty is backed by Honda America Corporation every Honda Dealer in the US is required to honor your Honda Care warranty using genuine Honda parts no matter what dealer you purchase the warranty from. I've attached two photos of information regarding the Protective Warranty program. One pic shows their pathetic rating 1.1 (out of 5) from 377 customers. The other pic highlights major differences between Protective Warranty and the Honda Care Warranty.

As a Honda family since 1995, I have never been so disregarded as a customer. I have lived in three…read morestates with my Honda Pilot 04, therefore I have visited many dealerships and know what good customer service and knowledge looks like. This dealership is a complete joke from mechanical assistance to auto body repairs. The only thing I trust this dealership with is my oil change, and even when I get my vehicle back, something sounds or feels different and I have to take it elsewhere for second opinions. This review is focused more on my recent experience after getting in a fender bender. I had my Pilot towed to Lancaster Honda's Auto Body, where it took the employees 4 days, not including the weekend, to just look at my car to get an estimate, which ended up not happening. The establishment returned the keys of a car with busted fender and bumper quicker, than taking 15 minutes to assist a valued customer of 20 years. If you care about your vehicle, stay away from this establishment. If you are looking for mechanical assistance, Mikes Motor Zone. If you're looking for Auto Body repair, Maaco. Trust me, Extremely Disappointed Customer.

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

I shopped online for months for a used Yukon XL. I talked to a lot of sales people, contacted a lot…read moreof dealerships and got 1000 automated emails. Dan Marrone gave me an honest description of the vehicle. No high-pressure sales. No lies. We came to a fair price quickly. He helped with the insurance, finance, and rental car return. Communication with Dan and the dealership was great. I drove seven hours in the snow not knowing exactly what I was going to see when I got there. The four-year-old vehicle looked like new. I had no issues and I am completely satisfied. Thanks Dan and the rest of the Jones staff.

This place looks fine and all is bright and beautiful when arriving and leaving with a car. I will…read moresay my salesperson was the nicest. BUT they don't tell you how they seem to not inspect their cars properly or even care to try to help out when you have to come back TWICE in less than a month that you've had your car over parts and malfunctions. It takes a few transfers when calling for assistance to get anyone to even try to let you explain the situation further. And nobody knows ANYTHING useful. It's like they're playing a guessing game. My "new" used car had to sit for a bit before getting an appointment for service. For which I had to wait 2 hours (appointment scheduled) to be told that I had to wait some more because they were just about to work on it. Unfortunately, I made the mistake of recommending the place to a friend. Who also got a car for her mother, and it broke down and made an awful noise 24 hours in. Not to mention they promised to detail it and it was dirty. The manager has NO customer service training, it seems like, or just doesn't really care because "once the car leaves the lot, it is not their problem". I'd think if they were to inspect their cars properly and be more into providing a better service, they could prevent a few of their problems when clients have to come back and chew on their asses while they show no empathy or willingness to help! I absolutely DO NOT recommend Jones Used Car Center to anybody that has no experience with these situations or would like to be met with more helpful people. Save yourself some time and go elsewhere, with better customer service from management and cars that don't break down in less than a month or even 24 hours in.

Just had the last recall taken care of on my VW Atlas and a new key fob programmed. Excellent…read moreservice and was thrilled to see my car was washed when I picked it up. The service team was great to work with from scheduling to when I picked it up.

I have been a customer of this dealership for over 45 years and I purchased at least 30 vehicles…read moreover that time. Their management system sucks. They are high expense and lack response to the needs of the customer. If you purchased car from them and have it tinted as their recommendation, they won't inspect it and if you take it in for service, they make shit up. Stay away from this dealership.

Mostly Rick was very helpful-he got us into the jeep quickly but then it seemed like he forgot so…read moremany papers n then annoyed me because I was finishing them on my times and not as quickly as he would have liked. Plus now only two months into the loan and already we have to use our warranty for a new transmission!

Wow, was very disappointed when going here! Had emailed previously hoping to have set up a…read morerelationship (as I was moving here) the email response was short and a bit unfriendly but still went in. Asked for the same person, she really didn't care filled out the application, the receptionist is the only friendly person. Waiting to hear what cars I could look out and nothing....left waiting for 40 plus min....as the lady who was supposed to help me, was so busy gossiping and texting...then to top it off she left!!!!!! Yup didnt say anything to me, the other male salesmen tied to sorta help but I just left...never heard a call back! VERY RUDE!!!!!!