I have been working with Michael and his staff for many years. We have purchased maybe five or six…read morevehicles from him. Service is excellent. He is highly recommended. If the vehicle that you are looking for exists, he will find it for you anywhere in the US. He also has a service for storing cars either winter only or year-round

From the owner: Registered PA Car Dealer specializing in purchasing and selling classic cars and certified,…read morepre-owned vehicles. We also offer premium, secure climate controlled car storage.

Very close to reporting this company to the BBB and atty. general's office for theft by deception…read moreand taking advantage of the elderly. My 88 yr old mother went to Chapman Ford for a routine oil/lube service on her 12 yr old Ford Fusion. Her bill yesterday totaled $1,200 ! She likes going to Chapman "because they are always nice to her because she doesn't know a lot about cars". $800 of her oil change was "LABOR"!!! Nothing beside that requested service and perhaps filters should have costed at most under $200 total! This is not the first time they have deceived her into work not needed, yet she goes back "because they are so nice to her." To the owner and general mgr of Chapman Ford: Recognize your customer, who they are, what is actually needed. Honest service and fair pricing would gain you repeat business. Stealing from the elderly or any customer, will continue to perpetuate the bad business reputation you have. Not only will I never recommend this company but will go out of my way to ensure others know about this.

I took my 2017 Ford in to have the low beam replaced on passenger side. They replaced and charged…read moreme $75 for the driver's side and said that the entire headlight assembly on the passenger side needed needed replaced for $1,463. They said that the pigtail that the light bulb plugs into had melted. It had melted. Total estimate for the headlight repair was $1,463 and the estimate didn't add up. I said no way! I went to Autozone and replaced just the pigtail and light bulb for just $68.85. It took me just half an hour to complete the repair. I needed to replace the light bulb too because Chapman Ford removed it when I said "No way. Maybe it was burned out. Maybe it wasn't. But they didn't do the repair, so they should have left the bulb in the car. I did complain about them replacing the diver's side when I had tested the lights immediately prior to taking it in. They said it must have gone out on my way there.

Purchased my second vehicle with Judy from Lancaster Toyota. Once again, it was an amazing…read moreexperience. I highly recommend visiting Lancaster Toyota for your new Toyota vehicle needs! I will definitely be back to purchase future vehicles! THANKS AGAIN!

The "check engine" light came on my Rav 4 and the service department was able to get me in that…read moreday. I greatly appreciated the text and video communication with the technician! The situation was something that I was not familiar with, so the explanation along with a video helped with the decision making.

We bought a new Honda CRV from Jones a number of years ago. Overall great experience. We moved to…read moreWest Chester area for several years for my work. I took it to the Honda dealer there, as it was due for service as was running rough. They told me the entire top of the engine needed a rebuild for thousands of dollars (it was out of warranty). I took the car to Jones. The service manager said it was due for a part replacement - $100 total cost. Ran perfectly for the remainder of our ownership. Recently, my friend went there because his private mechanic could not resolve his idiot lights going off randomly. Jones' service advisor said his windshield camera was blocked by dirt. He cleaned off the upper windshield for him. All was fine. Total cost = $0.

Called 4 an oil change on 2024 honda hrv. If I was the 1st owner it would b free, but since I'm the…read moresecond owner it's $90 even though I bought it from them and it's less then 2 yrs old and under 24000 miles. What a fricking joke. I'll take my business elsewhere

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

I shopped online for months for a used Yukon XL. I talked to a lot of sales people, contacted a lot…read moreof dealerships and got 1000 automated emails. Dan Marrone gave me an honest description of the vehicle. No high-pressure sales. No lies. We came to a fair price quickly. He helped with the insurance, finance, and rental car return. Communication with Dan and the dealership was great. I drove seven hours in the snow not knowing exactly what I was going to see when I got there. The four-year-old vehicle looked like new. I had no issues and I am completely satisfied. Thanks Dan and the rest of the Jones staff.

This place looks fine and all is bright and beautiful when arriving and leaving with a car. I will…read moresay my salesperson was the nicest. BUT they don't tell you how they seem to not inspect their cars properly or even care to try to help out when you have to come back TWICE in less than a month that you've had your car over parts and malfunctions. It takes a few transfers when calling for assistance to get anyone to even try to let you explain the situation further. And nobody knows ANYTHING useful. It's like they're playing a guessing game. My "new" used car had to sit for a bit before getting an appointment for service. For which I had to wait 2 hours (appointment scheduled) to be told that I had to wait some more because they were just about to work on it. Unfortunately, I made the mistake of recommending the place to a friend. Who also got a car for her mother, and it broke down and made an awful noise 24 hours in. Not to mention they promised to detail it and it was dirty. The manager has NO customer service training, it seems like, or just doesn't really care because "once the car leaves the lot, it is not their problem". I'd think if they were to inspect their cars properly and be more into providing a better service, they could prevent a few of their problems when clients have to come back and chew on their asses while they show no empathy or willingness to help! I absolutely DO NOT recommend Jones Used Car Center to anybody that has no experience with these situations or would like to be met with more helpful people. Save yourself some time and go elsewhere, with better customer service from management and cars that don't break down in less than a month or even 24 hours in.

Just had the last recall taken care of on my VW Atlas and a new key fob programmed. Excellent…read moreservice and was thrilled to see my car was washed when I picked it up. The service team was great to work with from scheduling to when I picked it up.

I have been a customer of this dealership for over 45 years and I purchased at least 30 vehicles…read moreover that time. Their management system sucks. They are high expense and lack response to the needs of the customer. If you purchased car from them and have it tinted as their recommendation, they won't inspect it and if you take it in for service, they make shit up. Stay away from this dealership.

Mostly Rick was very helpful-he got us into the jeep quickly but then it seemed like he forgot so…read moremany papers n then annoyed me because I was finishing them on my times and not as quickly as he would have liked. Plus now only two months into the loan and already we have to use our warranty for a new transmission!

Wow, was very disappointed when going here! Had emailed previously hoping to have set up a…read morerelationship (as I was moving here) the email response was short and a bit unfriendly but still went in. Asked for the same person, she really didn't care filled out the application, the receptionist is the only friendly person. Waiting to hear what cars I could look out and nothing....left waiting for 40 plus min....as the lady who was supposed to help me, was so busy gossiping and texting...then to top it off she left!!!!!! Yup didnt say anything to me, the other male salesmen tied to sorta help but I just left...never heard a call back! VERY RUDE!!!!!!

Purchased a used Pilot from Faulkner, used the sunroof one time, would not close. Faulkner "fixed"…read morethe issue but water was leaking into interior. Agreed to pay $1100 for a NEW sunroof. What I actually received was a sunroof from a 2013 pilot (actually had to use a Brillo pad to remove the ink). Spent all this money just 2 months after purchasing the vehicle for $15k. Take your business elsewhere.

I brought my car in around January and had a belt tensioner replaced and was lied to about it…read moreleaking oil. Just for reference it's a non oiled encased spring that couldn't leak anything. Paid around 400 bucks for parts and labor and ended up being a non GM part (probably from autozone) that rattled and I had to take it back and get diagnosed once again to no avail. I had another shop put my old part back on after taking a look at it and realizing the part was perfectly good and the rattle went away. Stay away from these people they are modern day scammers.