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Autohaus Lancaster

3.1 (76 reviews)
Open 9:00 am - 7:00 pm
Updated 2 months ago

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Was working out a deal with Troy Beinhauer with a 85 Ferrari 308. Asked if he was the only dealer for this car, yes. Asked if I needed to put down any money to hold car. No. Just so we are in agreement is good with me to show up at 9 am to look over the car and test drive it with all the documents, I said I would be there at 9am. If everything checks out, good to go. I reserved a car to marry this up with a business trip that was 2 hours 15 min away from DCA. When I landed on the connection, got a text from Troy and stated that someone else who had a older 308, with more miles, he put a deposit down on the car and it is sold. I live under the impression that my words speak actions. If I say I'm gonna be there, then I'll be there early. A business establishment like this should be known not to practice in good faith. I even asked him and you can see in the texts photos if I needed to put money down. I even gave him my insurance documents ahead of time and a photo of my license. Lesson learned from everyone out there that this will not happen again. I highly suggest you pass on this business. They do not practice good faith. Seems to me when I was asking for the covenant service book for the Ferrari ( everyone has one) trademark and used for resale , it was not to be passed to me after asking to see a pic of the recent service entry for the 15K mile check. Do your homework, look at this post and see that this company and TROY BEINHAUER should not be trusted. Btw, he was the only dealer working this car, the owner of the car was the owner of the dealer. I have more pictures of the texts if you need them call me if you like 216-256-4145. Yes, I should have not listened to Troy, yes, I should have put some money down and not trusted his good faith remarks. I take full responsibility for that. He also said that he was just doing his job to take someone else's money. How about doing your job and telling me how much you wanted to hold the car? That would have solved this time writing this review. He failed !! And in turn I was not able to get a car that would have been the world to me and my wife celebrating 26 years of marriage.

Autohaus
David B.

Had a great experience with Autohaus this month. Colin was a huge help. We were able to manage the bulk of my shopping online and over phone. My pick up at dealership went super smooth and they did everything to ensure me my used vehicle was 5 star. I highly recommend Autohaus.

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16 years ago

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Thomas W.

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Review Highlights - Autohaus Lancaster

The owner, Tom Wanner, was extremely helpful and kind as was the sales manager, Wray and my salesperson, Hernan.

Mentioned in 14 reviews

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Chapman Ford of Lancaster

Chapman Ford of Lancaster

2.0
(45 reviews)

Very close to reporting this company to the BBB and atty. general's office for theft by deception…read moreand taking advantage of the elderly. My 88 yr old mother went to Chapman Ford for a routine oil/lube service on her 12 yr old Ford Fusion. Her bill yesterday totaled $1,200 ! She likes going to Chapman "because they are always nice to her because she doesn't know a lot about cars". $800 of her oil change was "LABOR"!!! Nothing beside that requested service and perhaps filters should have costed at most under $200 total! This is not the first time they have deceived her into work not needed, yet she goes back "because they are so nice to her." To the owner and general mgr of Chapman Ford: Recognize your customer, who they are, what is actually needed. Honest service and fair pricing would gain you repeat business. Stealing from the elderly or any customer, will continue to perpetuate the bad business reputation you have. Not only will I never recommend this company but will go out of my way to ensure others know about this.

I took my 2017 Ford in to have the low beam replaced on passenger side. They replaced and charged…read moreme $75 for the driver's side and said that the entire headlight assembly on the passenger side needed needed replaced for $1,463. They said that the pigtail that the light bulb plugs into had melted. It had melted. Total estimate for the headlight repair was $1,463 and the estimate didn't add up. I said no way! I went to Autozone and replaced just the pigtail and light bulb for just $68.85. It took me just half an hour to complete the repair. I needed to replace the light bulb too because Chapman Ford removed it when I said "No way. Maybe it was burned out. Maybe it wasn't. But they didn't do the repair, so they should have left the bulb in the car. I did complain about them replacing the diver's side when I had tested the lights immediately prior to taking it in. They said it must have gone out on my way there.

Jones Honda

Jones Honda

2.2
(64 reviews)

Joseph Flowers was the best car salesperson I have ever worked with. I made it clear I had already…read morebeen to two other dealerships looking for a new Civic Si but did not find the exact fit. Joseph located the exact 4 door in my color with all the options I wanted. It was in shipping so he had the truck routed to deliver it to Jones. Within a few days it was delivered and I purchased my first Honda. Joseph even had a better price than the other dealers who only had colors or options I wasn't looking for. I'd highly recommend going to see Jones for a new Honda purchase.

As a Honda family since 1995, I have never been so disregarded as a customer. I have lived in three…read morestates with my Honda Pilot 04, therefore I have visited many dealerships and know what good customer service and knowledge looks like. This dealership is a complete joke from mechanical assistance to auto body repairs. The only thing I trust this dealership with is my oil change, and even when I get my vehicle back, something sounds or feels different and I have to take it elsewhere for second opinions. This review is focused more on my recent experience after getting in a fender bender. I had my Pilot towed to Lancaster Honda's Auto Body, where it took the employees 4 days, not including the weekend, to just look at my car to get an estimate, which ended up not happening. The establishment returned the keys of a car with busted fender and bumper quicker, than taking 15 minutes to assist a valued customer of 20 years. If you care about your vehicle, stay away from this establishment. If you are looking for mechanical assistance, Mikes Motor Zone. If you're looking for Auto Body repair, Maaco. Trust me, Extremely Disappointed Customer.

Jones Family of Dealerships

Jones Family of Dealerships

2.3
(6 reviews)

I shopped online for months for a used Yukon XL. I talked to a lot of sales people, contacted a lot…read moreof dealerships and got 1000 automated emails. Dan Marrone gave me an honest description of the vehicle. No high-pressure sales. No lies. We came to a fair price quickly. He helped with the insurance, finance, and rental car return. Communication with Dan and the dealership was great. I drove seven hours in the snow not knowing exactly what I was going to see when I got there. The four-year-old vehicle looked like new. I had no issues and I am completely satisfied. Thanks Dan and the rest of the Jones staff.

This place looks fine and all is bright and beautiful when arriving and leaving with a car. I will…read moresay my salesperson was the nicest. BUT they don't tell you how they seem to not inspect their cars properly or even care to try to help out when you have to come back TWICE in less than a month that you've had your car over parts and malfunctions. It takes a few transfers when calling for assistance to get anyone to even try to let you explain the situation further. And nobody knows ANYTHING useful. It's like they're playing a guessing game. My "new" used car had to sit for a bit before getting an appointment for service. For which I had to wait 2 hours (appointment scheduled) to be told that I had to wait some more because they were just about to work on it. Unfortunately, I made the mistake of recommending the place to a friend. Who also got a car for her mother, and it broke down and made an awful noise 24 hours in. Not to mention they promised to detail it and it was dirty. The manager has NO customer service training, it seems like, or just doesn't really care because "once the car leaves the lot, it is not their problem". I'd think if they were to inspect their cars properly and be more into providing a better service, they could prevent a few of their problems when clients have to come back and chew on their asses while they show no empathy or willingness to help! I absolutely DO NOT recommend Jones Used Car Center to anybody that has no experience with these situations or would like to be met with more helpful people. Save yourself some time and go elsewhere, with better customer service from management and cars that don't break down in less than a month or even 24 hours in.

Autohaus Lancaster - car_dealers - Updated June 2026

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