Just had the last recall taken care of on my VW Atlas and a new key fob programmed. Excellent service and was thrilled to see my car was washed when I picked it up. The service team was great to work with from scheduling to when I picked it up. read more

I have been a customer of this dealership for over 45 years and I purchased at least 30 vehicles over that time. Their management system sucks. They are high expense and lack response to the needs of the customer. If you purchased car from them and have it tinted as their recommendation, they won't inspect it and if you take it in for service, they make shit up. Stay away from this dealership. read more

I tried to schedule an appointment for my wife's 2018 Audi Q5 after the water pump went out. The first available appointment was three and a half weeks out, completely unacceptable for a vehicle that's not drivable. I scheduled it online anyway, but we couldn't wait that long. We ended up taking it to another Audi repair shop in Willow Street (John Claussen), and they had it fixed in just two days! Now, I'm simply trying to cancel my appointment with Autohaus, but no one answers the phone, there's no option to leave a message, and no way to cancel online. Why would I ever consider buying another Audi here if I have to wait over three weeks for service? Very disappointing. Do better, Autohaus! read more

BUYER BEWARE! I purchased a Porsche 911 and had it shipped to Scottsdale, AZ from Lancaster, PA. This is my thirteenth Porsche that I have purchased from seven different Porsche dealerships around the country and the Lancaster (Autohaus) Porsche group is by far the worst I have ever experienced. Everything was fine until the car arrived in Arizona. From the time it was unloaded from the carrier, it was one issue after another. To begin with the car was leaking coolant right away when it was unloaded. The second issue was that the sun roof did not work at all. This car was sold and shipped confirming from the RO report that the car was in great working order. In addition, I had Lancaster Porsche (at my own expense) put all new Michelin tires on the car but when it arrived one of the "new" tires was stamped as a three year old tire. For all of you Porsche enthusiasts you know that tires will age out so they decided to put old stock on my vehicle...doesn't make sense and this is exactly why I had them changed out. I went around and around with the management team at Lancaster Porsche and let me tell you that Joe Dwyer the GM and Chad Block the Sales Manager are terrible just absolutely horrible with customers. They wouldn't return phone calls and pushed me off to Justin Van Aulen the Service Manager who was terrific but had no ability to make any decisions. So almost $4000 later I now have a functional 911 and have a great dealership in North Scottsdale Porsche that knows what they are doing. They fixed the coolant pump, fixed the sun roof (which they clearly stated would have come up in the RO report if it were tested) and told me that Porsche would never approve of mismatched tires for manufacturer dates on a complete tire change. Lancaster Porsche shipped a non-functional car to me and claims that it was sold "As-Is" but according to my attorneys they are ignoring the state law in PA that a Warranty of Merchantability clearly states that a dealership is liable for selling a car claiming that it is in working order and clearly this one was not. I have filed a formal complaint with Porsche Cars of North America (PCNA) and with the parent company of Porsche AG in Stuttgart and plan to take all actions with Lancaster Porsche for this complete lack of honesty and trust that they have demonstrated. This dealership is a disgrace to the Porsche brand and does not deserve to carry the brand at their dealership. I believe that Porsche will see these issues through the same lens. read more

This is my 4th Audi from Hernan and Autohaus Lancaster. I won't buy from anyone else. Hernan makes sure you get the best deal and goes above and beyond for his customers. Going as far as to deliver my new car to my home on a Sunday morning! read more

I forgot..... when you painted my wife's Amulet Red A4 under warranty, you CLAIMED to have removed the badges which "broke on removal". You then charged me for new badges, yet could not produce the broken ones.... GUESS WHAT YOU LYING SCUM. I just had it repainted again. When the badges were removed INTACT, you could see that layers of paint. Guess what... only ONE layer of paint under the badges. YOU ARE THIEVES. read more

I had a positive experience with Autohaus Lancaster when I purchased my 2022 A4 45 S line Premium Plus Sedan. Hernan was my sales rep and assisted me every step of the way. Showroom was clean and everyone was friendly. read more

I was a true believer in using mom and pop garage's until one of my bills with them was almost $ 2000.00.They sent me to Autohaus Lancaster for certain parts that they couldn't get. I have a 2011 GT VW.Just love it,but it was new for me,and things were starting to get costly. Talked to the fellows over at Autohaus and it turns out that 2011 had some diesel issues so everything then and possibly in the future would be covered,and the $ 2000.00 I had already given to my mom and pop place well that was simply a lesson learned. I've been there numerous times since,I swear they see me coming and are always smiling.They have specials,so always ask about them!! They're easy to get a hold of by phone or email. I'd give them a 10 if I could!!! read more

Leased a car, have great credit. Used a money factor almost 3 times what the going rate was for interest at the time. This is my fault for not going over the paperwork more carefully. He lead us into a lease now I know why. Second car I bought here in 3 months. Salesman felt trustworthy. First one was a purchase. Never again. read more

I purchased a used Audi from AutoHaus. I did not live close to this dealership but when my local Audi dealership was not helpful, Autohaus stepped in and delivered. Cailey was my sales associate and she could not have been more helpful! She was friendly, helpful, and extremely knowledgeable about the vehicle I was purchasing. I now know where to go for any future car purchases! read more

Was working out a deal with Troy Beinhauer with a 85 Ferrari 308. Asked if he was the only dealer for this car, yes. Asked if I needed to put down any money to hold car. No. Just so we are in agreement is good with me to show up at 9 am to look over the car and test drive it with all the documents, I said I would be there at 9am. If everything checks out, good to go. I reserved a car to marry this up with a business trip that was 2 hours 15 min away from DCA. When I landed on the connection, got a text from Troy and stated that someone else who had a older 308, with more miles, he put a deposit down on the car and it is sold. I live under the impression that my words speak actions. If I say I'm gonna be there, then I'll be there early. A business establishment like this should be known not to practice in good faith. I even asked him and you can see in the texts photos if I needed to put money down. I even gave him my insurance documents ahead of time and a photo of my license. Lesson learned from everyone out there that this will not happen again. I highly suggest you pass on this business. They do not practice good faith. Seems to me when I was asking for the covenant service book for the Ferrari ( everyone has one) trademark and used for resale , it was not to be passed to me after asking to see a pic of the recent service entry for the 15K mile check. Do your homework, look at this post and see that this company and TROY BEINHAUER should not be trusted. Btw, he was the only dealer working this car, the owner of the car was the owner of the dealer. I have more pictures of the texts if you need them call me if you like 216-256-4145. Yes, I should have not listened to Troy, yes, I should have put some money down and not trusted his good faith remarks. I take full responsibility for that. He also said that he was just doing his job to take someone else's money. How about doing your job and telling me how much you wanted to hold the car? That would have solved this time writing this review. He failed !! And in turn I was not able to get a car that would have been the world to me and my wife celebrating 26 years of marriage. read more

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We bought an Audi Q5 from Audi Lancaster. We were pleasantly surprised by the whole process. Hernan was great to work with. He is very professional and made us feel comfortable. We would definitely recommend them to anyone looking to buy a new car. We are so happy that we decided to go to Audi Lancaster. read more

Came in for a quick test drive of a vehicle on the Porsche side. I worked with James Mock, and the sales manager, Chad, asking several questions, looking the car over in and out, taking it for a test drive, etc. The whole time, they were incredibly courteous and friendly, and very accommodating of all my asks. Ended up purchasing a different car elsewhere, but would absolutely return here again in the future. read more

I bought 2 Audis in the last 4 years. Neither of them from Autohaus. Opinions of everyone I talked to were negative about Autohaus and they were completely unhelpful/inflexible when I wanted to set up a test drive. Pricing was far worse than Sun (which is where I bought). To make matters worse their service department is terrible. I had a scheduled appointment (drop off) and they didn't even get to the car so they kept it a second day. charged me $700 more than their estimate and tried to tell me it WAS the estimate. I was in a car full of people when I got the estimate and repeated it back 4 or 5 times because the rep was so confusing - so they all heard it. Completely dishonest. I'll deal with Sun motor cars from now on. read more

I would leave negative stars if I could. My daughter has a 2009 VW GTI and had service here twice. The first time there was around $400 worth of work. A few weeks later she started having engine issues and seeing the check engine light. She brought the car back, they held it for days and never returned calls. Finally got back to her and she picked up the car after minor so-called work to "fix coils" and due to the poor communication, she wasn't charged. The problems started again a few days later, again she left voice mail that was never returned, so my daughter went to another VW dealership many miles away. Just got the car back after a great deal of costly work needed to be done. I'll let the related notes speak for itself: "Found two broken ignition coil connectors and coils were not the right ones for this engine. Replaced two broken coil connectors." This may be a place to buy a car. It's not a place to get one fixed. read more

Wow! Hernan Diaz went above and beyond. Our search lasted for a couple months with lots of stress. We test drove one vehicle with Hernan during our search. He is very professional and polite. We continued to search on his website and found the car of our dreams. During a snowstorm he was able to meet us to test drive our Audi Q5. We were treated very fair on our trade in and was impressed with overall service and how it was handled. Everything went smooth and their financing was excellent. Hernan thanks for everything and will pass your name on to others!! read more

Had a great experience with Autohaus this month. Colin was a huge help. We were able to manage the bulk of my shopping online and over phone. My pick up at dealership went super smooth and they did everything to ensure me my used vehicle was 5 star. I highly recommend Autohaus. read more

Autohaus Lancaster - Autohaus - Car Dealers Near Me - Lancaster, Pennsylvania

Don't just walk off their property. RUN!!! I'm currently dealing with Autohaus in Lebanon. It is too new to be on Yelp yet. But it's the same company, same lying asshole employees. They have my TDI in their possession now for 5 WEEKS. The service advisors are lying condescending scumbags. Making promises to the customer they has no authority making. Only to have to back out and make the customer feel degraded. Lies about VW warranty coverage. Pretended I put gas in my DIESEL car. They've told me 3 times that they are "working" on the car and it'll only be another day or two. But mustn't check with the techs. Because here we are, 5 wks later and still don't have a solid date of completion. In 26 years of driving, and umpteenth vehicles, I've never had this bad an experience, getting repair work done. ANYWHERE! When you see other reviews: YES. This dealership is that bad. No joke. read more

After an accident I brought my car to the body shop to get repaired. Besides not being able to bring it in until 2 weeks later because they were booked, they then didn't fix everything the first time I went to pick up my car which was a huge inconvenience. I then waited about another week and just picked up the car to realize the mirror and handle button do not work. Now I have to go back for a third time and hope they actually fix everything. read more

I bought a new Audi Q5 in 2021. The sales process was smooth with no problems. Audi sent me a notice of a recall so I made an appointment to get it fixed. Autohaus promised me a loaner but called me the night before and said they didn't have one. I was able to change my schedule and wait for the car. When I got home I found a socket wrench and two nuts on the back floor I called them and asked why there were spare parts laying there and was told nuts were not used in the repair. Why were they in my car? I got another recall and scheduled that one with the promise in writing that they would have a loaner. They called me the night before and again said the did not have a loaner. I had to reschedule and the same thing happened. Now waiting on my third appointment to see if they can manage to keep a promise. Meanwhile my wife has a Lexus and Bobby Rahal will drive a loaner from Ephrata to Mount Joy for any repair including free inspection. I am wishing I never delt with Autohaus even though I love the Audi. read more

I would highly recommend this place to purchase your car. I received nothing but great service from Hernán. They call him H for short. He encouraged me to drive whatever car I wanted and however many I wanted. There was no high pressure sales tactics and the whole process of buying a car was actually fun. I can't thank them enough for their great service. I've driven BMWs for years and this is my first Audi. I'm sure it won't be my last. read more

I just bought a 2010 New Beetle Convertible. Had a great experience with the dealership. I kinda have a lot going on right now plus I wanted special wheels and tires and my salesman Chris Bailey really jumped through hoops for me to get the car in several places it needed to be before I could take it home. This is my 3rd New Beetle Conertible. They are wonderful cars you really get a lot for your money and you get to drive an icon of history every day. You Can't go wrong with Volkswagen. Great Job everyone!!!! read more

Autohaus Lancaster - Car Dealers Near Me - Lancaster, Pennsylvania

Siappointed in the sales process. Had an appointment for final inspection of a car, and it was sold. Never got a call from the salesman. Pretty much left me unhappy with their sales process. read more

called for information guy sounded like I was inconveniencing him buy calling anyway then got more attitude when I asked for a part number "yah I have one but I'm not giving it to you"! honestly no need for him to be so rude 4/1/2022 2:46pm read more

I love my Audi S8 and I couldn't be happier with the service provided by Jake and The Autohaus team. I have horrible experience with other dealerships in CT and NYC. The team in Lancaster is far better than other places I have used over the years. Thank you again for taking care of my service and repairs and of course getting my car back to me in just a couple of days! read more

Yesterday I purchased my second new car from Autohaus Lancaster. The customer service is exceptional, so much so that I make the trip up from Washington D.C. What I appreciate most is that they are fair and honest with pricing, and they go out of their way to make sure that I've been happy with my purchases. I first purchased a Volkswagen GTI in 2015 from Autohaus, this time an Audi A4 Allroad. Jacob Wanner and Hernan Diaz-Egg are exceptional, and an absolute pleasure to transact with. It also gives me peace of mind knowing that they stand behind their great cars and are there for any follow-up after the sale. read more

If I could give no stars I would went in for an oil change... how can you mess up a freaking oil change. I could probably YouTube it and have better results. They didn't set anything back up my check engine light is still on and they continue to gaslight me on how I'm young and female and there's no reason to be scared of a check engine light and they didn't mess anything up. My oil is way too high by the way they overfilled it. More money I have to spend somewhere else now. Thanks crooks. read more

DO NOT BUY A CAR HERE!!!!!! i bought a car here and i thought they were great 2 weeks later i go to leave for work and my car left me sit. my transmission was bad after 2 weeks and they refused to fix it without charging me. i literally had it for 2 weeks. read more

Bad experiences at the location on Manheim Pike-- employees are very cold / robotic and come across as annoyed by questions- I was eager to trade in my Q5 until I SPOKE with a salesperson-- she made me feel like I was wasting her time then she proceeded to assume that I couldn't afford the monthly payments without SEEING my financial information... Would Never Purchase from them. Unfortunately Manheim Pike is the nearest Audi service center-- Took the Q5 for inspection and an Oil Consumption test-- paid for both only to learn that they didn't properly conduct the test so it needs to be re-started-- - Oh and guess what?? They want me to pay for it again. I RATE THEM ZERO--- read more

At the recommendation of a friend, I took my VW Beetle to this location to have my A/C and heater failure diagnosed, to take care of a rattle coming from my exhaust, flush braking system and coolant check as well. I picked it up the next day and Tim M told me that they found the problem and it'd be $452 to replace the heater control switch. I said no thanks and later did it myself for under $40 and 20 mins of labor. He then advised that my coolant tested fine, but my brake release nuts are seized up so they didn't do that part of the job, which is it's own mystery... Anyway, the rattle was a loose exhaust hanger, so they removed it. Yeah. Removed, not replaced. At any rate, he said that they resolved the issue. They did not, still rattles the way it always has. His response to my disdain when I called him was 'well we didn't charge you for that, so...' Right. I understand that, but I took it in to have the issue RESOLVED. You fixed a loose hanger, not the rattle. You knew the conditions under which the rattle was happening in. What a lazy, egotistical assumption to say that what you did absolutely fixed it, no need to test it out afterwards. I leave with my car after paying for the A/C diag and just a few blocks down the road, I notice my center dash above the stereo and heater control is cracked. A long, very noticeable, very 'not there before I dropped it off' crack. So I called and was advised by someone else at the service desk to send Tim the pictures and they will look into it. That was on a Friday. I looked over my paperwork and they also checked my fuel door latch as 'checked and okay' but I've known since the day I bought the car that that does not work. (I use a credit card to pop it open, no big deal.) So, I called again and asked for the service manager. Left a voicemail and never heard back. I had to call after them 4 times before I finally spoke with Tim again, which led to them replacing my dash. Who knows if something else was failed to mention on the repair order?? The tech never reported that he broke my dash, he lied and stated things worked when they didn't, stated they solved the problem and didn't. I will say this, everyone was very curtious and professional, that I met with. The technicians made the mistakes, so for that, I do not recommend anyone have their vehicle serviced here. read more

Purchased new jetta in 2019. Service is laughable since 2021. A young man is now the VW service advisor and he has ruined my faith in Autohaus. Every time my car leaves for inspection and routine service (platinum warranty) a major problem occurs. Entire brake system was ruined and I drove on highways and baxkroads before they went totally out. Could have been killed. Pieces stuck in my tire causing it to go flat and patronized when calling. A car is a big purchase and I depend on it daily to drive 90 minutes for work. I try to take it in for check ups to catch any problems when I sense it is not running right. I am disrespected, lied to, wrong parts, used parts. Very disgusted that I have bought 2 vehicles there and shown no regard at all. How can Autohaus keep destroying my car and get away with it! They rip you off saying you owe for services covered under warranty. I would appreciate any recommendations for a VW dealership that you can trust! read more

Went in here to buy a new Porsche. I purposely dressed down in jeans and regular cloth Did not wear any jewelry or any flashy. Same with my friend. We walked around the lot looking at the Porsche's. No sales person came out to help us. And oh yes... they were walking around. So then we went into the showroom. I walked around the cars and even said "Gosh Brian, I'd really like to buy this car" Sales people walked by us and ignored us. So we left. Next day I made some phone calls. Had a new Porsche shipped in to another dealership and wrote a check for it. I went back a few days later and asked for the manager. The manager came out and I told him what had happened. And this is all he said to me... "Oh, what were you looking for? A Volkswagen?" Not sorry, not nothing. And I told him what I got and he basically shut his mouth. And just so you all know. This is not the first time this has happened at this place. If I were you. I would avoid it like the plague. My friend had a VW Cabriolet with a nail in the tire. She took it here and they tried to sell her a new tire. She called me up and I told her to take it somewhere else. She took it somewhere else and they patched it up for like $15 and told her she did not need a new tire. Sorry for such a bad review but you should never judge a person, especially in the car business. read more

My car (2000 Audi S4) broke down on the PA Turnpike last Friday evening nearly 2 hours from my home and halfway to my destination. I managed to limp to the East Harrisburg exit and park it before it crapped out completely. I had it towed to Autohaus Lancaster the next day because it was the closest Audi dealership in the direction of my home for repair, and by Monday afternoon, I received a call that the repair was finished. The price was very reasonable, and when I went to pick up my car that evening (another 2 hour drive) just before they closed, it appeared clean and ready to go. Unfortunately, when I tried to drive it away, it was clear that there were new problems (bucking/hesitating/no throttle control), and back in I went. The staff was helpful and apologetic, and Ray, the manager arranged for a loaner to drive home, and by early next morning I received another very apologetic call from Justin, the service manager, explaining the problem, why it had occurred, and that it was fixed. He also arranged for the car to be dropped off at my home (remember, 2 hours away!!) and the loaner picked up!! The one star off was for the mistake they made, which they fessed up to, and corrected quickly, promptly, and voluntarily. Thanks to Justin, Ray, and the rest of the staff at Autohaus Lancaster; when it comes time to replace this car, I will seriously consider making the drive out there to look at their inventory for just that reason. read more

We just bought our first new car--an Audi Q5--and were delighted at how hard the team at Autohaus Lancaster worked to help accommodate our special situation. They were welcoming and professional at all times. We are especially grateful to Chris Chapman and Angie Dietrich, who went above and beyond our expectations to make our experience a great one. read more

Autohaus Lancaster - Proud new Q5 owners! - Car Dealers Near Me - Lancaster, Pennsylvania

I had a wonderful experience leasing my new Audi from Autohaus. The owner, Tom Wanner, was extremely helpful and kind as was the sales manager, Wray and my salesperson, Hernan. I truly felt like a VIP! During the entire process, Hernan introduced me to the service personnel, advised me how long they had been there, introduced me to person after person, manager after manager although I am sorry to say, I do not remember their names. Everyone was friendly, welcoming and helpful. I don't usually find the time to write letters to let people know how happy I am....unfortunately most of us only let people know when we are dissatisfied with a product or service. I felt so strongly about the experience that I felt I should take a few minutes to sit down and let you know how happy I am. I love the vehicle, I love the exceptional customer service, and given my experience will definitely bring the vehicle back for servicing! Thank you! Everyone did an incredible job and thank you Hernan for answering all of my questions (even the dumb ones after the delivery of the vehicle that he answered via his cell phone!) read more

My review is specifically for the detailing department (lead by Steve). It's world class. I bring my Cayenne in on a regular basis. They're professional, timely, and affordable. The quality of the work is outstanding. I've also interacted with sales and service while waiting and have found everyone to be friendly and very accommodating. I think Lancaster is fortunate to have Autohaus and would recommend it to anyone. read more

Like window shopping when they are closed. Brand new show room with a second one being built now. I bought my Jetta Wolfsburg from them and had very good service. After sale service has been good, but expensive which is typical at a dealership. Starting to consider another purchase and will be spending more time walking the lot. read more

Autohaus Lancaster - Car Dealers Near Me - Lancaster, Pennsylvania

Volkswagen Autohaus Lancaster worst place to ever buy a vehicle would not step foot in that facility ever again and if you like your money and not getting ripped off I suggest you do the same their sales manager is immature childish and rude no one should have to deal with such an individual again if you'd like to take your chances go for it but remember I told you so, would not buy a car from VW Lancaster Autohaus if it were last dealership on God's green earth! read more

I recently purchased a new Audi A3 from Autohaus. This was my first experience purchasing a car on my own. The staff was very informative and friendly. I was very particular in what I wanted in a car, and Tom did a wonderful job of finding me the perfect match. I appreciate the time and effort Autohaus spent on me to ensure I was happy with my purchase. The entire experience was quick and easy. Thank you, Autohaus! I love my Audi! read more

I don't advise offering your car for sale to their used car division. They employ the typical techniques of used-car-salesmen...bait and switch and low-ball offers. Do your research and know before you go. read more