Great experience online car purchase for the first time. Greg was very helpful and never came off like a slimy car salesman . He was very patient with me and provided any information requested on the vehicle . I'm so happy either way my purchase and my experience with Manheim Imports! read more

Manheim Imports - New purchase Cadillac Lyriq - Car Dealers Near Me - Manheim, Pennsylvania

See all

I purchased a Tesla from Greg Martin and had the car shipped down to Florida. They had one of the best prices in the country and didn't charge ridiculous fees like some other dealers I was considering. Overall, the experience was excellent. We completed the entire process over the phone. There were a few speed bumps along the way, but Greg handled everything efficiently. I was impressed at how quickly he would get back to me, both before and after the sale. I've owned the car now for a few weeks and I love it! Highly recommend using Greg! read more

Manheim Imports - Tesla Model Y Performance - Car Dealers Near Me - Manheim, Pennsylvania

See all

I showed up unannounced to test drive a carfor myself after spending the past few days dealing with a large chain dealership to buy a car for my daughter(I won't name the other dealership...but it was those asshats over at Freddy Beans. You should never shop at a dealership whose name sounds like a 1950s gangster). Anyway, I didn't buy the car, but what a great experience. I showed up unwashed, in Golden Girls pajama bottoms, and got no pretense from the dealership. Much larger selection than I expected, and literally no pressure. Greg asked if I wanted to buy it. I said no, we shook hands, and I left. read more

I was in the market for a vehicle and Greg Martin helped me out. He was friendly, professional, knowledgeable, and very responsive to all my questions and requests. If you want a smooth and easy transaction for your next car purchase, then ask for Greg Martin! read more

DO NOT COME HERE. TERRIBLE SERVICE. EXTREMELY JUDGY AND NOT TRUSTING CUSTOMERS. I came in the other day to look at the M3 they had for sale, and looking to trade my bmw in. The guy quite literally takes my keys from me and puts them in his office and wouldn't give me even a second to look at the M3 without him seeing every little thing I was looking at. I popped the hood? Looked upset. I'm going through the screens? Asking why I'm touching stuff. Wouldn't even let me rev the car to see if everything was sounding correctly. Get in my car starts moving my seat around. Going through my menus and touching my things and judging my car without asking. Starts revving my car excessively and doesn't seem to give a care in the world. Then he proceeds to assume I would be financing and giving me the reference of the lowest credit score they can approve and saying I would need a down payment. Not knowing if I could afford it cash or not. I wouldn't suggest this place to anyone. They are very judgy and I quite honestly don't think I would ever purchase from here or even look again after that terrible experience. read more

Simple, easy process to purchase my vehicle. I was referred to Manheim Imports by another dealer. Steve Spencer took time out of his Saturday to come view my car... he was extremely knowledgeable, courteous, and we made a very fair deal in less than 15 minutes. On Monday morning, Steve arrived with a courtesy driver, picked up the vehicle, handed me a cashier's check, and drove off. Very smooth transaction, no hassle whatsoever. When it comes time to shop again, these guys will be my first visit. read more

Where do I start! If you're buying out of town! Please be aware these people do not care about you! Literally. I have a 2022 Yukon with 7k miles on it, had it less than 2 months and it's been in the shop 3x! I've called and called! Nobody will resolve your issue they tell you you speaking to the GM when in fact you're NOT! I made a mistake buying from them and I hope nobody else has this issue! Scratches on my window My radio will not play any music while the music is still playing on the screen. Volume goes in and out My Google app will not allow me to be online or sign in My drive window when cracked flaps like a bird in the wind It's beyond ridiculous.... And I have proof to back up everything I've mentioned read more

Worked with Greg M and overall a simple and professional process. Previously only one indie dealer where was confident to buy a car remote (FMC in Quincy, MA) - can now add Manheim to list! Searching for a 6sp manual locally proved difficult and so expanded to options further away. Had only really considered national online retailers (Carvana/Vroom) given their return policy - but something to be said with dealing with someone who can walk over to the car and take a look on your behalf (don't think Carvana/Vroom customer agents ever see their inventory in real life). Greg's responsiveness and transparency helped build confidence to purchase remote from Manheim. He was knowledgeable (BMW car guy), quick to answer questions and shared a video walk around of the car. Manheim's inventory is biased towards luxury vehicles and this was lowest (maybe 2nd lowest) priced on the lot at that time - never felt that way with service provided. Given market conditions did not have luxury of time for 3rd party PPI but Manheim stands behind their inventory. Found uneven wear in one tire (state inspection issue) which they agreed to cover as well as fix for a minor cosmetic issue missed (awaiting check). Manheim also includes a powertrain warranty (via AllState) with some vehicles, a nice bonus. Delivery was great (Alpha Transport Services). Chose enclosed trailer which if budget allows is way to go. Car arrived day after picked up, very clean and with a full tank of gas. read more

Manheim Imports - Enclosed trailer is the way to go if budget allows - Car Dealers Near Me - Manheim, Pennsylvania

I initially inquired about a Porsche Macan GTS, which is still available (use caution). In regards to addressing the dealership and my salesman, I hope you guys would do your due diligence in selling used cars in the future. You have a repair shop that should identify major issues with an expensive used car. Thankfully, after a $250 PPI at my own cost, a problem was identified regarding a simple oil leak. I don't know what you or your shop knew, but not a good taste. Not cool now that I see the cost (north of 5k from what I've read). read more

I began searching for a replacement for my 2005 Honda Element about a year ago. I wasn't incredibly active about finding a car until the past week, when I was starting to feel nervous about using a high mileage vehicle for my business. I saw several Elements in my area, but none of them fit the exact specifications that I was looking for. I found the listing from Manheim Imports for a 2009 Honda Element in the color I wanted with the specs I wanted, and the car looked to be in very good condition. I called a day later, after another disappointing viewing of a local Element, and talked to Ben about me making the five hour drive to Manheim to see the Honda Element. My first concern was that they would sell the car before I arrived, thus having me make a five hour trip for nothing. Ben was happy to hold the car for me, and even though I opted to put the hold in with a credit card number, he didn't actually directly ask me to do so. First sign that I was dealing with actual human beings instead of car dealers!!! Ben then began correspondence with me about the condition of the car, stating that he didn't want me to drive all the way to Pennsylvania only to be disappointed. He sent me an email with details of the vehicle, including a link to the Carfax on Mannheim's website, and followed up with detailed photos of any scratches he could find on the car. I received pictures of every single scratch or scuff mark on the vehicle- and there were barely any at all. The car was immaculate and I was definitely interested. Ben took the appropriate steps to make sure we had everything set up before I arrived, including helping me apply for financing through their company in case the pre-approval I had from my bank fell through (which it did, because I had to leave to see the car before I could get a check from my bank). My father and I took the five hour drive the next morning and arrived to find the Element sitting out front, beautiful and waiting for us to inspect it. Ben greeted us right away and walked us around the vehicle, going over the various features of the car and making note of any differences between the older model I had and the newer model we were looking at. We took it for a test drive (it ran like a dream!). Ben even had us take it down a road where we could test it at a faster speed to make sure everything sounded good. Negotiations were fair, quick, and very clear. I paid what I felt the car was worth and we both seemed happy with the deal. The service technicians were concerned about a tire pressure sensor light on the dash and they made sure to get it to turn off before we signed anything. Overall this was a very positive experience. I'm thrilled with my new car and I found buying from Manheim Imports to be the least stressful car shopping experience I've ever had! Highly highly recommended- even if you have to drive ten hours roundtrip! Update: It's been two years since I purchased my Honda Element from Manheim Imports and the car is still going strong! I've driven it between Florida and Connecticut several times, plus a big drive from Florida to Washington state by way of Arizona. It's a well traveled car! I haven't had any issues with it. read more

Manheim Imports - Car Dealers Near Me - Manheim, Pennsylvania

I am probably the most dedicated buyer Manheim Imports has ever met. LOL. I braved the snow storm and I drove from New York City to PA to Manheim Imports. I was probably the only person shopping for a car in the snow storm. They got the Q7 I wanted and I did some research on Yelp and they have stellar reviews so I decided to email them. Ben was my contact sales person and he was awesome throughout the whole process. To all Out-of-state buyers, you can trust Manheim Imports. They are not your typical shady dealers. They will treat you with respect. Ben, very happy with the Q7 and you owe me a trophy. read more

Manheim Imports - Car Dealers Near Me - Manheim, Pennsylvania

I had a great experience working with Ken! I found the car online and it was just what I wanted. Absolutely love my 2018 Lexus NX 300 F Sport. The buying process was so smooth and quick. I would definitely recommend Manheim Imports!! read more

My boyfriend and I went to check out a vehicle that was posted online. He had been searching for this Acura MDX Advance Entertainment for about 2 month now and with the grace of God they had it. The drive from where we live is about 3 hours but it was all worth it. They are so professional it was in and out as we asked for it and the car was clean and detailed for us to bring home. They don't negotiate the prices but it was worth it and what I loved the most is that they were honest and upfront about any charges. read more

Great dealership, with a ton of inventory. Greg Martin is a very knowledgeable salesman, and solid car guy. Super smooth transaction, and a great deal. Would buy again. read more

We spent 5 months looking for a pre-owned Cayenne. The experience was more of the same across countless car dealerships across the country. To say the least, we got to appreciate why there is a "used car salesman" stereotype out there. It was awful. Manheim was very different, a gem in the rough, the experience at this dealership was stellar. They were honest and transparent about everything. They had great deals on their cars, and they stood up to their service excellence even after they sold the car to us. We had a few issues and they took care of it. We had an amazing car buying experience. They also have great extended warranty programs for peace of mind. If I were to buy another pre-owned car, I would directly go to Manheim Imports. Wouldn't even bother with anyone else. Great job guys! read more

I recently purchased a vehicle from Manheim Imports and the decision to deal with them was in part based on the numerous positive reviews listed online. I live roughly 4 hours away from Manheim, PA but happened across a vehicle on their website that caught my eye. Both the vehicle listing and Ken Boak, a salesman, claimed that the vehicle had a BMW installed Dinan S2 package which greatly appealed to me. Ken also told me that the vehicle was in sterling condition and perfect inside and out which seemed unusual for a used vehicle. After Ken's absolute statement concerning the condition, I had Ken send me pictures to at least verify that the full S2 package was installed as I had been led to believe. Both on the phone and via email, Ken was far less than candid about why core pieces of the package were not on the car and eventually admitted only the S2 tuner was installed. I asked him outright why he wasn't being forthright and direct when I asked specific questions. Instead of clarifying a miscommunication or apologizing for making a mistake, Ken sent me a tersely worded email indicating that he was offended by my question and based on his 20 years selling cars and 1000s of happy customers he would never try to mislead a customer. I then thought perhaps I was off the mark and our conversation was a genuine miscommunication. Despite these issues, I was still interested in the car and I drove the 4 hours to Manheim Imports to purchase it. Upon arriving the car was absolutely filthy; the red leather seats were black with grime, the inside of the car was covered in pollen and dirt, the wheel lugs were rusted, the front fender had scraped a curb, and the steering wheel BMW emblem had a massive dent in it (BMW charged me $1500 to fix this potential air bag issue). I purchased the car for its specific features, but was at a loss for how Ken felt no need to tell me about the actual condition of the vehicle before I drove out to purchase it. Additionally, I asked that they ship me new wheel lugs to replace the rusted ones to which both Ken Boak and Karl White agreed and acknowledged. Over a month later and the situation deteriorated further. I did not receive the title or lug nuts they had promised and had to contact Ken again. He informed me that the title was shipped to the wrong address and he made no attempt to satisfy the issue. Instead, he forwarded me the tracking number which had been emailed to him over a month ago, but he had felt no need to send my way before. He completely ignored my question about the lug nuts they had agreed to send me so I called. As I expected, he refused to speak with me and forwarded my call to someone else who instead claimed responsibility for the error with the title, but claimed no knowledge of the replacement lug nuts promised. Eventually Ken emailed me and told me I could get the replacement lug nuts from BMW for free because the car was under warranty still (which isn't the case as I have already asked BMW). I bought the car and enjoy it, but my experience as a customer was awful. The lack of appropriate customer service continues to concern me and I hope that anyone else who may consider buying a vehicle from Manheim Imports be diligent and cautious especially if dealing with Ken Boak. read more

Greg Martin was the BEST! He went above and beyond to make sure our car was sent off to us when the transport driver showed up well after hours. The experience was easy and trouble and hassle free. We actually stopped negotiations with other dealers in other states because of all the crazy stuff they were asking us to do. It was so easy dealing with Greg and MI, the whole transaction took place via email in a single day. Too easy! Would EASILY buy from them again! read more

I can't say enough good things about how Kevin Buckwalter and the other members of this dealership treated me in the purchase of my car. I live in Illinois and saw an ad for my dream car but was hesitant to call because I had never purchased a car out of state before. Winter weather affected my ability to get out to Pennsylvania and see the car. Kevin could not have been any more professional, helpful, honest and patient. He took at least 15 pictures of the car and sent me a video and answered numerous questions that I had regarding the process of buying the car, having it shipped to me directly and paying for the car electronically. Needless to say, I was a nervous older fellow whose hand needed to be held the entire way. Kevin assured me that he would keep me posted all along the way and constantly reassured me that everything was going to be fine. We sometimes talked 4 or 5 times a day, even late at night and he never failed to promptly return my calls and talk me through the process. The car was delivered flawlessly and it was exactly as described. I could not be more pleased with the car and more importantly, with Kevin's support and honesty. If you are buying a car out of state, ask for Kevin and you won't be disappointed. read more

BEST CAR BUYING EXPERIENCE EVER! We found a 2008 Land Rover LR2 on Manheim Imports' website (www.manheimimports.com) that we loved, but thought the price was too good to be true (well below blue book value). We went on a Saturday and met Joe Moore. After a few minutes of chatting he made a quick copy of my driver's licence, then threw us the keys and told us where to take it for a test drive. We walked around the lot and asked about a few other cars and test drove a second SUV as well. We told Joe that we would go home and think it over. He shook our hands and did not pressure us AT ALL to make a decision, just explained their process and showed us some information on extended warranties that we asked about. We had an email from Joe by the time we got home thanking us for visiting. I asked him a few questions over email, he answered quickly and concisely. On Thursday morning I went on to their website and filled out the credit application, then made an online offer on the SUV. Within ONE hour, Joe called me and said that he'd be happy to meet me in the middle on the price and that they had already approved me for a loan with a 5.89% APR. Here is the best part. When we got there on Friday afternoon to sign the paperwork, Joe had the SUV sitting out front ready to go with a fresh wash and full tank of gas. The paperwork was ready and waiting and it took less than 5 minutes to sign and complete the deal. They even took care of all the tags and registration for us. Joe is awesome, professional and helpful. We had just moved to PA from CA and he took the time to answer some questions we had about registering and inspecting our other car. Before we left, he took a picture of us in front of our new car saying that he would add it to his photo album of more than 300 happy customers. By the time we got home, he had already emailed me a copy of the photo. If you are looking for a used import - you need to go to Manheim Imports and talk to Joe Moore. read more

Ben sold me an Audi A4. Despite my odd work schedule and lack of communication during normal working hours, Ben was awesome at getting info to and from me. We set up preliminary pricing and trade-in value over the phone. During the weekend, I drove the 2 hours up to Manheim to test drive the car. As soon as I pulled up, Ben was ready to go on a drive. He was very knowledgeable, helpful, and professional. The car ended up being great, and a little bit later, all the paperwork was signed and I was off. Manheim Imports has a good selection of vehicles. In particular, I was looking for a manual vehicle, and dealerships in the DC Metro area do not have a lot of those in stock. Pricing and trade-in value is fair, and so are their dealer fees. I would highly recommend supporting this independent dealership. read more

I drove 2.5 hours to Manheim Imports from Northern NJ this past weekend and I'm still in awe from the experience. I've never purchased a vehicle EVER with the comfort and ease as I did this weekend. The team there is awesome. Some great guys each and every one of them. I was thoroughly impressed with the entire process. I've never entered a dealership, found the car I wanted and was on my way home within a little over 2 hours. And that's with a trading in my vehicle. Thanks so much to both Ken and Karl for making my experience worth the trip. I also appreciate the rest of the team as well. They were all personable and helpful. Great customer service!!!! I've already sang their praises to several family members and friends since Saturday. And yes I"M IN LOVE WITH MY NEW CAR! Thanks guys!! See you again when I'm ready for the next one. Best, Terry read more

I purchased a Porsche Cayenne from Manheim Imports and I am very pleased with the purchase. Fair price and they made everything easy for an out-of-state buyer. They even sent someone to pick me up at the Harrisburg airport free of charge ! Paperwork took less than 10 minutes, the truck had a full tank of gas and I was on my way to a 1,000 mile trip home. I definitely recommend those guys and I would not hesitate buying again from them sight-unseen. read more

Found a good deal on an almost new car and transferred full payment quickly. My son had totaled family car so I needed replacement in a timely manner. I was nervous about buying so far away (700 miles from dealer). I was promised Tuesday/Wednesday delivery by the sales agent. After payment was made the delivery window slipped to Thursday. Then it moved again to Friday. And then in to the weekend. Communication with delivery agent has been terrible and only as a reaction to my inquiry. Paid $700 for the delivery which was 4 to 5 days later than originally promised. I had other options on a similar car locally that I could have picked up immediately. Probably would have been a better option. read more

Crap, typical dealership! Just want people's money! Be careful!! Damage cars before selling them and the manager not willing to drop the price WTF??? Like I said, just want your money!!! I went somewhere else!!!! read more

Not a review for the dealership but their car wash. Dirty and run down. A waste of money...soap chooses when it comes out, soap brush never works nor does the spot free rinse. Don't go when it gets dark...the don't know how to change the light bulbs. Sad to see good reviews for the dealership and then to have their name on the car wash "rinse wash" (what is should be called) is just a shame. Gad stations have better car washes. read more

This is the best experience I have ever had purchasing an auto, by far. Ben was the best "salesperson" I have had, by far. Not only did I never once feel that familiar pressure to buy, but after my first visit I WANTED to buy a car from Ben and Manheim Imports. His knowledge was superb and his laid back approach was refreshing. Also, the folks at Manheim Imports worked with me on the price. And lastly, the car was beautifully detailed, prepped, and ready to go with a full tank! Love this place and love the car. read more

Highly recommended. Wes my salesperson is the best. THE GREATEST car buying experience I ever had (and I bought quite a bit of cars from various dealers in the past). Read below for details. I saw a vehicle that I was interested in. I emailed them and received a response within min from Wes. We emailed back and forth a few times and Wes always responded within min to my various questions. I called him and went to see the vehicle in person. I was not sold because of the color of the vehicle. I am so used to salespersons trying to close the deal the same day but to my surprise Wes did not try to push the sale at all. He actually told me to go home and think about it and let him know. I did and we talked a bit more the next day and he offered a fair price on my trade and a fair price on the vehicle I was interested in. We arranged financing and the next business day I went to pick the vehicle up. All the paperwork was ready and it took me only 15min vs usually hours and hours! read more

Great buying experience. Bought a BMW M3 from Justin. He was helpful and upfront from the beginning. Would definitely recommend!

As an out of town customer, looking for a specific vehicle with unique set of features, I contacted Ben at Manheim Imports regarding a vehicle they had in stock that met my criteria. He informed me that before I traveled to their location to consider purchase of the vehicle, he would like to send me additional photos and a video of the vehicle for further consideration. Ultimately, based on the additional information provided, I decided the vehicle was, in fact, not of interest. While Ben could have allowed me to spend the money on airfare to travel to their location and reach the same conclusion, he instead considered my well being and satisfaction as top priority, despite the end result not working out in favor of his organization. Manheim Imports is a true testament to honest and ethical business practice in the automotive sales industry and comes with the highest recommendation, from me personally, as dealership with integrity and exceptional attention to customer service. read more

Just bought a BMW convertible for my wife. Price on line was ok, but we really liked the car. They came down to a good price and when I asked for a little more on my trade in - they agreed and we made the deal. Very pleasant experience. Anthony was a pleasure to work with and allowed us a long test drive with top up - top down - me driving my wife driving - you get the point. Will start there for my next car. read more

I was looking through the Lancaster and York area for a nice used import car. I tried going to Harrisburg, Lebanon, Hershey, and even as far as Baltimore! I stumbled across Manheim Imports during a search for a BMW, but I also found out that they have a good selection of Volvo, Audi, Volkswagen, Toyota, and Mercedes Benz vehicles. I decided that I prefer German cars, and I really liked the BMW inventory. The staff professionally explained the differences between the 3 series and 5 series (specifically the differences between a 328i, 335i, and 528i), before I decided I would rather have an SUV. They showed me an all-wheel drive X3 and X5 and explained the differences between those. I decided I wasn't ready to commit, so they let me go on my way. I noticed they had a service department, so when my PA state inspection expired, I took my car in for inspection. They handled everything professionally and quickly, and they even provided a loaner vehicle! When I got my car back, everything was in order and I was good to go! read more

Manheim Imports - Manheim Imports building (sales and service) with used Audi, BMW, Mercedes inventory. - Car Dealers Near Me - Manheim, Pennsylvania

I purchased a Mazdaspeed MX-5 from these guys recently, and it was a great experience! The car was priced fairly, very well detailed and prepared. They were very cooperative with my detail oriented mechanic checking it over thoroughly prior to purchase. They made good one the "We Owe" for a second key even though it wasn't a quick easy process (no fault of theirs). Unlike some other car buying experiences I've had, this was all good. They deal mostly in high end imports, and I bought one of the cheapest cars on their lot, but I never felt like I wasn't an important customer. Highly recommend Manheim Imports. read more

I recently bought a used BMW from them and dealt with Jeff. I have to say that this was the most pleasant car buying experience I have ever had. The price was agreed over the phone for both the car I bought and my trade in. There were no additional fees and the car was exactly how they described it. I dealt with Jeff and highly recommend this dealership. I plan to buy all my cars from them going forward, even though they are almost 2 hours away from me. --Bobby read more

Great service, great price and great, genuine people. We felt welcomed right away, not how we usually feel at car dealerships. Even the "negotiation" and pricing stage was much more comfortable than I had expected. Couldn't be happier with our service, Greg and Jeff went above and beyond even after hours to help make sure everything was going as planned. I would highly recommend this dealership to anyone who is looking for a great, used vehicle! read more

I think people are too quick to complain and too slow to compliment, so the compliments are far more accurate than the complaints, so lets start here. I found the car through Carfax used cars, and emailed them, within minutes I had a reply. My work schedule changes by the hour and I cancelled on them 3 or 4 times before I finally got there. They treated me fantastic, better than I would have after that many no shows. Ken simply said, "it gets crazy around here too" The car was exactly as it was advertised, the price was fair, and the purchase was simple. No pushy techniques, just honest straight forward talk. To Ken, Ben, and Carl; thanks for a great experience, and most of all, thanks for being stand up people that make this country so great. read more

I was looking for a Porsche Boxter in a price range that didn't cause me to go into sticker shock. After an extensive internet search, I narrowed my choices down to five vehicles: Two in northern Virginia, two in Maryland, and one in Pennsylvania. I really wasn't in a hurry to purchase the vehicle (I was paying cash - no loan), so I had the luxury of taking my time on making a decision. The cars ranged in age from 1999 - 2005 and had price ranges from $9,000 - $14,500. Milage varied as well, with a high of 75,000 - 42,000. One of the northern Virginia cars was sold as my wife and I were ion our way to view it. What the salesman doesn't know is that if he'd returned my call from the day before, he'd probably have sold the car (another salesman sold the car instead) on a Friday rather than lose his commission on Saturday. Finally, I was left only with the Boxter offered for sale by Mannheim Imports in Lancaster, Pennsylvania. I live in the Washington, DC, area so going there meant getting off work early and driving almost two hours to test drive a burgundy colored 2000 Boxter. Before I left the DC area, I called the dealership and spoke with Greg Martin. He promised to hold the car for me until I arrived. The Boxter was waiting for me in front of the dealership upon my arrival, and I was allowed to test drive the vehicle. Greg took me down a road that he believed would convince me just how well the Boxter handled, and he wasn't wrong. The car drove great, had no dents or scratches on it, and the interior was so clean I could have eaten off the floor. As soon as we returned to Mannheim Imports, I knew I'd found the car for me. Greg and I sat down and it took less than five minutes to reach a deal: in fact, the dealership agreed to my offer, asking only that I put down a $500 deposit in order to hold the auto until my return a few days later with a certified check. I was even told that Pennsylvania law prevented the dealership from keeping my deposit in the event I changed my mind and decided not to purchase the vehicle. How many salesmen would tell you that right off the bat? So, on Saturday, when my wife and I arrived with the check, the Boxter was waiting for me by the front door fully gassed and recently cleaned. In fact, it was so clean, it appeared to have been detailed. We spent no more than ten minutes at Manheim Imports and were on our way back to Washington. The car drove great and I was one happy camper. But the story doesn't end there. I'd had the Boxter less than two weeks when the "Check Engine Light" came on while driving down the interstate. The problem was that two oxygen sensors failed and before I could even hope to have the vehicle pass the DC emissions test, those censors needed to be replaced. I called Greg that day and informed him what had happened. He said he need to speak with his manager, Jeff, and that he'd get back to me. Now, we've all dealt with car dealers before, so hearing Greg say he'd call me back made me think, "sure, and the check's in the mail." But less than five minutes later, Greg called me back and the dealership agreed to pay for whatever it took to ensure the indicator light went off and the sensor problem was corrected. They even told me to find a local repair shop so that I wouldn't have to drive all the way back to Pennsylvania. I found a good independent repair shop and called Greg to tell him the costs of the repair. Greg asked me to hold while he spoke to Jeff, the manager. I was on hold less than a minute when Greg returned and said there would be no problem with the repair costs I quoted them. I immediately asked to speak to Jeff the manager and could not find enough adjectives to praise Greg's customer service, and Mannheim Import's overall professionalism in dealing with this auto from test drive to finalizing a deal to getting it repaired. To quote Jeff, he said, "We stand by the cars we sell." I know there are past customers who went to Mannheim Imports and left unsatisfied. I've read some of those posts, and understand that something happened to them while there that left a sour taste in their mouths, But for me, going to Manheim Imports has been the easiest, most stress-free auto purchase I have ever had, and I highly recommend that if you're looking for a good deal, great customer service, and well-maintained cars, go to Mannheim Imports in Lancaster, Pennsylvania. You won't regret it. read more

These guys were great! I was going to buy a Landrover that I saw online, but it was sold when I returned from a business trip. Because they were so efficient in communicating with me by email about that car, I decided to visit the dealership and walked out with a BMW 5 series. They gave me a fair price for my trade and it was the easiest, most comfortable car buying experience I have ever had. Now my husband is looking at buying a car from them too! Thanks to Ben! He was awesome. I love my new car and they made sure everything was perfect on it, including 4 new tires, when I picked it up. read more

I was sold a 2005 BMW X5 by Manheim Imports that had several issues, the worst was a broken AC unit. This company will tell you anything to get you to buy. My advice would be to shop for your next car somewhere more honest. read more

We bought an Audi Q5 TDI from Manheim Imports about two weeks ago and it was the best car buying experience we have ever had. Fair pricing on both the purchase and trade. Totally unexpected experience after buying many cars in the DC metro area through the years and being less than satisfied. Greg Martin was a pleasure to deal with. We'd definitely recommend Manheim Imports to anyone looking for a higher end vehicle. read more

Great car buying experience! Greg was polite and efficient. They gave me a very fair price on the trade and worked with me on the price of the car I purchased. I've purchased many cars over the years and the folks at Manheim Imports are professional and trustworthy. I will be back!! read more