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    Chapman Ford of Lancaster

    2.0 (45 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Chapman Ford of Lancaster

    Bumper repair

    Check engine light

    Engine oil light diagnosis

    23 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto frame testing

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Rear-end damage

    Chapman Ford of Lancaster Photos

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    Peter R.

    Dishonest and Deceptive I was first a customer of Chapman Ford when I bought a car in 2011. For years after that purchase I used their service department without issue and thought they were a quality dealership at their former location. After moving away and returning to the area, naturally I went back for my next service. What a mistake, that is the last time I will ever go to Chapman Ford. Scheduling a simple oil change and tire rotation was easy enough until checkout. Their advertised oil change is $84.95. They are either not charging their listed prices or I was charged almost $50 for a tire rotation, either outcome is ridiculous. Beyond that the cashier appears to be a sweet looking lady, but is a wolf in reality. She will lie straight to your face while adding a 3% surcharge for using credit cards. She made up some story about the credit card company adding 3% to the cost but of course this isn't even what the receipt that she hands out says at the bottom. There was no indication at any point during scheduling or dropoff there would be a surcharge for credit cards. To me, it is unacceptable for a business to pass an operating cost to their customers, will they ask customers to pay employee healthcare or their income taxes next? If you want to offer acceptance of credit cards, pay your own expenses. This experience makes it easy to understand why they have the lowest google rating for Ford dealers in the area. Be warned and go somewhere else. They also only push good follow-up survey reviews to their google ratings so it is already inflated.

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    7 years ago

    Horrible Service, absolutely stay away and don't waste your money visiting this dealer for service.

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    Page 1 of 2

    Ask the Community - Chapman Ford of Lancaster

    Review Highlights - Chapman Ford of Lancaster

    this is based on my experience with Mike Mumma in sales.

    Mentioned in 2 reviews

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    Crash Champions Collision Repair Lancaster

    Crash Champions Collision Repair Lancaster

    (4 reviews)

    Horrible experience with Crash Champions. I was rear ended with minimal trunk damage. Crash…read moreChampions is close to my house so I went there for convenience sake. I will not be returning. First, I had to essentially babysit the entire process and no one was giving me updates. I was acting as middleman between two insurance companies and the shop. They took way too long to order the parts, and apparently the first order was damaged so they had to order them again. Fine, things happen. But no one was telling me this until I called after two weeks of no updates. Front desk staff is incompetent. After my car got repaired, I had to bring it back days later because the rear sensors were not functioning correctly. They brought out the Nissan guy and now two weeks later the sensors are going haywire again. I brought it to the dealer who found numerous issues with the body work and loose sensors. This will be an additional $1,100 to fix. The day I got picked up by enterprise for my rental car, apparently two cars had been STOLEN the night before from the Crash Champions lot!!! They didn't even tell the owners until these people called the shop while I was in there for a status update! Overall a horrible and tedious experience. Completely unprofessional, inexperienced, wasting everyone's time and money. Shame on you. Do NOT come here.

    From start to finish, Crash Champions took great care of my car and me…read more I was referred to them through my insurance agency. I had minor damage to my bumper and rear taillight from a hit & run incident (where I was the victim). After submitting the claim online through my insurer, I was connected with Crash Champions, who also worked with Enterprise to get me a rental during repairs. My appointment was booked online, and I was sent email and text reminders leading up the day. When I arrived, my insurance agency did a walkthrough with Crash Champions of the damage while Enterprise got me a rental. This is one of the biggest perks; an Enterprise agent is on site to ensure that you don't have to run around to get a rental. The whole process was seamless and stress-free. I was given updates via text, where I was able to log in and see pictures of the damage from the walkthrough, service technician's contact info, my estimate of repairs, and the status of my repairs. They reached out to verify that it was okay that repairs would take a day longer than expected. I ended up having to have my entire bumper replaced along with a taillight. The entire process only took 5 days, including over a weekend. When I picked my vehicle up, I received a packet containing an overview of the services, a thank you letter, and a warranty for all the work. They had cleaned my car, and the staff even gave my son a superhero cape, which was greatly appreciated! I dropped off my rental on site and swapped keys. So easy! I would definitely return here for any future needs. I had a great experience and absolutely no complaints. The customer service is too notch, and the value was equally amazing.

    Chapman Ford of Lancaster - car_dealers - Updated May 2026

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