Michael Stout was extremely helpful in all respects especially Tete. After the auction Michael took…read morethe time to call and tell me what exactly had been done to restore my GTO while in his care. Michael and his staff sent additional photos and paintings of the 1966 GTO and along with that manuals and original keys restoration guides along with other parts that could be exchanged with the restored carburetors.

I have been working with Michael and his staff for many years. We have purchased maybe five or six…read morevehicles from him. Service is excellent. He is highly recommended. If the vehicle that you are looking for exists, he will find it for you anywhere in the US. He also has a service for storing cars either winter only or year-round

I bring my car here for service and have always had a great experience. I've bought tires at…read moreChapman and I couldn't find a better price anywhere. I get my State inspections, and oil changes here as well. The guys at the counter are always pleasant. I was having trouble starting my car. Mike got my car right in and they immediately diagnosed it finding I need a new battery. They had the battery installed (at a fair price )and I was on my way. Easy, convenient and painless.

Service is fine, though expensive, but we've had way better customer service in other dealerships…read more The service charge on using credit cards is ridiculous. Who uses cash for car service? The straw that broke this camel's back was when I tried to make an appointment for a recall fix, I was told to bring the car in and leave it. I asked for a specific appointment time or a loaner, as we only have one car. I was told I would get a call back. No call. Enough. We traded the Ford in at a dealership that will give us a loaner if we need it.

NB: For the sales person Kevin, 5 stars. More will be said about this to the GM Mr. Price…read more For the business person, Reuben R, also 5 stars. For LT (Lancaster Toyota) = 4.5. After all it's every contact and tasks that set the whole picture. First contact is phone to Jeff, who directs me to Erin when I hope to arrive to measure seat heights for Prius XSE. Thank you Jeff for the help. When I do arrive, no Erin, but there at the desk is Kevin who begins the perfect sales person contact (active listener, empathic, resilient communicator, knowledgeable about product, consultive agent, and disciplined accountability). Second contact with Taylor to consult with wife Alice seems to have a different tenor of "do I need to be bothered". But Mike at the counter is welcoming and helpful, as well as remembering the first contact. So, yup, let's get that 2027 Prius XSE! Kevin continues to be the perfect sales person as conditions ebb and flow through monies timing, availability of this vehicle, 'requests' for "build to suit" our vehicle, timing of arrivals, and personal/professional interactions between us as client and Kevin as sales person. Throughout these weeks Kevin continues to do what is required as well as what we desire/request. At last, quite before 'expected', our vehicle is found and will be arriving early. All is in place for the final part of any sale that has had Kevin providing detailed costs information. Car has arrived. Kevin shows the car and effectively presents the multi-functions of EV, PHEV, connectivity, locations of critical parts and many computer menus...with his cautions/recommendations that he is available should further concerns/questions happen (his consultative approach understands our memory abilities and the possible vastness of information overload.) So, let's meet business person, Rueben R. At first introduction he displays the same level of personal/professional awareness as Kevin. Rueben does his presentation with clarity and understanding of our requests. Paperwork is explained, duplicated and presented on a large screen...crisp, well done, that will do! Although, while we requested Kevin to be present, he has been delayed due to LT's service folks not adequately prepping the car's PHEV and attaching the license plate with two unmatched rustable screws (ouch, this gets the LT score lowered!). Always use stainless steel screws. All is done...so, on the road again having experienced an effective connections between sales/business persons and us. Quite different than previous car dealership encounters. We did return to Kevin three days after the sale to receive review of three unresolved operational issues...he was right on it! Well done, that will do. As with any interaction between those who wish to sell and those who wish to buy, the sooner to each party can achieve shared personal/professional understandings the better the outcome for both. For our encounter with LT this was quickly achieved with sales person Kevin Southwood and business person Rueben R.

BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

I had a good experience with the Jones Honda sales team but very disappointed with the management…read moreof the financing department. I paid cash with my trade-in for my new 2026 CR-V and was very interested in buying an extended warranty program if the price was acceptable. The Finance manager, offered me a 3rd party (non-Honda, non-dealer) contract, 7 year, 100k miles program that retailed for $3,500 but he could offer it for $2,400. I told him price was too high for me and he then offered me the same deal for $1,975 and I said I'll think about it. Well I did some internet research and found that I can (and did) buy a Honda America Corporation "Honda Care" program that extends my original warranty to 120k miles and 8 years for $1,257 with $0 deductible. However, the Finance manager never let me know Jones Honda also offers a Honda Care extended warranty program until I asked him about it. He just pushed the 3rd party extended warranty that is way more expensive that gives Jones Honda a lot more profit at my expense. Bottom line, if you are looking for an extended warranty for your new car from Jones Honda definitely ask about their Honda Care extended warranty prices. I also recommend you google "Honda Care" warranties and you will find other dealers with much lower prices as I found. Key point: since this warranty is backed by Honda America Corporation every Honda Dealer in the US is required to honor your Honda Care warranty using genuine Honda parts no matter what dealer you purchase the warranty from. I've attached two photos of information regarding the Protective Warranty program. One pic shows their pathetic rating 1.1 (out of 5) from 377 customers. The other pic highlights major differences between Protective Warranty and the Honda Care Warranty.

As a Honda family since 1995, I have never been so disregarded as a customer. I have lived in three…read morestates with my Honda Pilot 04, therefore I have visited many dealerships and know what good customer service and knowledge looks like. This dealership is a complete joke from mechanical assistance to auto body repairs. The only thing I trust this dealership with is my oil change, and even when I get my vehicle back, something sounds or feels different and I have to take it elsewhere for second opinions. This review is focused more on my recent experience after getting in a fender bender. I had my Pilot towed to Lancaster Honda's Auto Body, where it took the employees 4 days, not including the weekend, to just look at my car to get an estimate, which ended up not happening. The establishment returned the keys of a car with busted fender and bumper quicker, than taking 15 minutes to assist a valued customer of 20 years. If you care about your vehicle, stay away from this establishment. If you are looking for mechanical assistance, Mikes Motor Zone. If you're looking for Auto Body repair, Maaco. Trust me, Extremely Disappointed Customer.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I shopped online for months for a used Yukon XL. I talked to a lot of sales people, contacted a lot…read moreof dealerships and got 1000 automated emails. Dan Marrone gave me an honest description of the vehicle. No high-pressure sales. No lies. We came to a fair price quickly. He helped with the insurance, finance, and rental car return. Communication with Dan and the dealership was great. I drove seven hours in the snow not knowing exactly what I was going to see when I got there. The four-year-old vehicle looked like new. I had no issues and I am completely satisfied. Thanks Dan and the rest of the Jones staff.

This place looks fine and all is bright and beautiful when arriving and leaving with a car. I will…read moresay my salesperson was the nicest. BUT they don't tell you how they seem to not inspect their cars properly or even care to try to help out when you have to come back TWICE in less than a month that you've had your car over parts and malfunctions. It takes a few transfers when calling for assistance to get anyone to even try to let you explain the situation further. And nobody knows ANYTHING useful. It's like they're playing a guessing game. My "new" used car had to sit for a bit before getting an appointment for service. For which I had to wait 2 hours (appointment scheduled) to be told that I had to wait some more because they were just about to work on it. Unfortunately, I made the mistake of recommending the place to a friend. Who also got a car for her mother, and it broke down and made an awful noise 24 hours in. Not to mention they promised to detail it and it was dirty. The manager has NO customer service training, it seems like, or just doesn't really care because "once the car leaves the lot, it is not their problem". I'd think if they were to inspect their cars properly and be more into providing a better service, they could prevent a few of their problems when clients have to come back and chew on their asses while they show no empathy or willingness to help! I absolutely DO NOT recommend Jones Used Car Center to anybody that has no experience with these situations or would like to be met with more helpful people. Save yourself some time and go elsewhere, with better customer service from management and cars that don't break down in less than a month or even 24 hours in.

I recently purchased a new Audi A3 from Autohaus. This was my first experience purchasing a car on…read moremy own. The staff was very informative and friendly. I was very particular in what I wanted in a car, and Tom did a wonderful job of finding me the perfect match. I appreciate the time and effort Autohaus spent on me to ensure I was happy with my purchase. The entire experience was quick and easy. Thank you, Autohaus! I love my Audi!

I tried to schedule an appointment for my wife's 2018 Audi Q5 after the water pump went out. The…read morefirst available appointment was three and a half weeks out, completely unacceptable for a vehicle that's not drivable. I scheduled it online anyway, but we couldn't wait that long. We ended up taking it to another Audi repair shop in Willow Street (John Claussen), and they had it fixed in just two days! Now, I'm simply trying to cancel my appointment with Autohaus, but no one answers the phone, there's no option to leave a message, and no way to cancel online. Why would I ever consider buying another Audi here if I have to wait over three weeks for service? Very disappointing. Do better, Autohaus!

Mostly Rick was very helpful-he got us into the jeep quickly but then it seemed like he forgot so…read moremany papers n then annoyed me because I was finishing them on my times and not as quickly as he would have liked. Plus now only two months into the loan and already we have to use our warranty for a new transmission!

Wow, was very disappointed when going here! Had emailed previously hoping to have set up a…read morerelationship (as I was moving here) the email response was short and a bit unfriendly but still went in. Asked for the same person, she really didn't care filled out the application, the receptionist is the only friendly person. Waiting to hear what cars I could look out and nothing....left waiting for 40 plus min....as the lady who was supposed to help me, was so busy gossiping and texting...then to top it off she left!!!!!! Yup didnt say anything to me, the other male salesmen tied to sorta help but I just left...never heard a call back! VERY RUDE!!!!!!

The folks at Faulkner Chevrolet are friendly, courteous and hospitable. They do maintain a…read morelow-pressure approach which was appreciated. However, I've bought and leased new cars from many other dealerships where I've had a much better experience. In the end, I got the car I wanted within a payment plan that worked for me. To make this happen though, I feel it required a lot of work, flexibility and attention from me. Lots of phone calls and emails back and forth between me and sales with very little respect for my time and work schedule. On 3 separate visits, the cars inside the showroom were very dusty, no excuse when there are idle salesmen gossiping around the sales manager's office. The finance guys were top-notch, worked hard and saved a sale that I otherwise would've walked away from. One caveat here, they will hit your credit multiple times if they have to, to get to a finance term that works. This will lower your credit rating. In my case it occurred because they promised a deal they couldn't really do. They will push an expensive service plan on you at signing. Not saying it's bad, just be ready for it. Vehicle delivery was anticlimactic and rushed. (Screwed up the OnStar transfer from trade-in to new). I drove away feeling "meh" on the experience. They didn't do me any favors and I don't feel like they did anything special or give me a deal I couldn't have received anywhere else. I can't speak to the service which I hear is very good though, I'll report on that in the future. Overall, I continue to love the GM/Chevy product, but there may well be better Chevrolet dealerships around. Update..... Back at Faulkner for the annual inspection and oil change. This is the 3rd time using service for routine maintenance. Service has been outstanding but they take the state inspection very seriously and it does seem to take a full 90-120mins to complete. Friendly folks, Nice waiting area, clean, nice bathrooms, free WiFi, computers, bottled water, coffee, etc.

Would give ZERO stars if possible. They sold me an absolute lemon of a used car that has cost me…read morethousands in repairs in less than two years -- and it died the day I moved my son into college, leaving me and my wife stranded 90 minutes from home. I had to pay to have it towed to my driveway, where it now sits, utterly inoperable. Can't even trade it for parts. If you're reading, I implore you to buy from ANY other car seller in Lancaster County. You'll thank me later.