First, I have to say I rarely if ever feel compelled to write reviews so that fact that I am taking the time to do is indicative of how strongly I feel, especially when the reviews on yelp was one of the reasons I decided to go to Jon David in Springfield in the first place.
I booked an appointment with David several days in advance so I thought I was good and confirmed for a great individualized relaxing warm experience. Sadly, this was not the case. I had been growing my hair for a couple of years and wanted to cut it short (it was down to the middle of my back). I wanted a vibrant, sassy, sexy, dramatic yet classy and elegant cut that was fun and different.
I would completely agree with some of the other reviews that described the experience like being in a factory. When I arrived, I was greeted right away but not warmly and escorted to a sitting area.. Now, I did not have to wait long..maybe 5 minutes and was then taken to another sitting area...this is where I waited for a while longer...about 15-20 minutes. This is when David finally greeted me and asked me what I wanted to do. It was obvious he was rushed and very busy. I told him that I wanted to go short and dramatic since I have had very long hair for a while and wanted a color touch up for the grays. We did not converse long at all and at that point, I thought one of two things...either he is just so good that he just "gets it" or he has no clue what I want so I was bracing myself but was still optimistic and hoping for the best. I had my color touch up done by another person (I assume one of the assistants) and then shampooed by yet another person (I will say the shampoo was relaxing and nice though the person was not particularly friendly). While I get that typically in these types of salons, your head will be handled by multiple people, it was reminiscent of an assembly line. Now finally after I was shampooed and ready to go, I was escorted to the main "cutting" chair ready for my hair cut and transformation. However, I had to wait about 45 minutes before anyone even looked at me including David. I could see that he was jumping from one person to the next doing consultations or cuts.At this point, My back was completely soaked from my wait hair (which is still long at this point) and I was getting very frustrated not to mention bored and restless. When David finally come over, he cut my hair which took maybe 8-10 minutes in total... Now here is the real disappointment. It's a couple of days later now and there is nothing special about the cut.It's just shorter with a few subtle layers at the front. However, the back of my head has no noticeable layering and I just look like I have a helmet on. barely anyone even noticed that I cut my hair at all. It's not fun, it's not dramatic, the layering is lacking, it's not sassy and it's not much different than it was before (just about 6 inches shorter in length) I probably could of got this same kind of cut at any semi decent local hair salon in the area and paid half the price.
The conclusion: this place does not respect client's time nor offers them an experience that is on par with the prices. It is cold and factory like and you just feel like you are an irrelevant number to them, just another "head" they have to get through quickly and efficiently. While David seems like a very nice person, I did not find my hair cut to be anything special and definitely did not appreciate being one of what seemed like at least 5 others that were booked at the same time I was. I was looking for that wow factor and to feel refreshed and sassy and that was NOT achieved. I just feel like I spent a lot of money, wasted 3 hours and missed my wow moment to go from very long to very short hair which is disappointing. I will now wait for a couple of weeks and find another salon for a little less money to redo the cut, go a bit shorter with some dramatic layering and give me something to be proud and happy about and excited to show off. read more