Are these great shoes, absolutely. Well constructed, welted shoes with genuine leather, Johnston and Murphy makes a quality product.
This review, however, is for this store. We walked into this store, exhausted from Christmas shopping and not incredibly fussy. Our only goal was to get our shopping done and get the heck home. Does that mean the sales clerk should take advantage of us? If yes, then we will never be returning to this location.
The sales clerk had the skills of a sleazy used car salesman. Does it give him numbers, sure, but no return customers.
After picking out the pair we wanted, the sales clerk told us they were out of that size. Then the kid tried to charge us $20 for having it delivered. Note that other Johnston and Murphy stores DO NOT charge to have another size delivered. We declined to pay and were sold the display pair.
At checkout I noticed he threw extra shoelaces into the shoe box. My husband thought it was a generous gift. I however thought something was wrong when he was swiping my card. Lo and behold when I looked at the receipt, I saw a charge for $2.50. Am I going to go all hulk over a couple of bucks? No, and especially not when the mall has already drained every ounce of energy from me, but as I said really sleazy.
Customer service makes or breaks an experience for me. $2.50 may be a drop in the bucket for us but the principle of how wrong the deed was will be everlasting in our memories. read more