MOVE FROM CENTENNIAL, COLORADO TO BURLESON, TX I have had 6 moves cross country, and moved to Alaska from NY and back to SF. I used major carriers. I thought every trick a mover can pull to avoid paying for goods they damaged, I had already experienced. I insured my 6,000 square foot home inventory for full replacement value at extraordinary expense, video-graphed thoroughly my entire household, took lots of photos to record the condition of the furnishings and goods before my household was picked up, as well as a fairly good written inventory which was very helpful to identify missing items. The deal was replacement value, pickup and bring inventory to climate controlled facility in a cage where it would stay securely until I set a delivery date after buying a house, where it would be delivered in pristine condition to a happy customer. The damage was dramatic, new leather office chair looked like it was dragged down the street and arrived ripped and chrome all scratched up, expensive ceramic floor lamp base arrived broken in thousands of pieces, scored sofa, dirty furnishings, most of the wood furniture was damaged, parts box was missing, items missing parts to set up 2 beds, shelving had missing parts, wall unit missing screws for assembly, etc. etc. Items were scattered, packed pan in one box and lid in another, expensive candle bases in one box with a broken globe in one box and one missing. It took the full 9 months to go through every box to see what I was missing and what was damaged, while I was trying to keep my precious mother alive in an out of the hospital the entire time. It is by far the worst experience I have ever had with a moving company. The driver that delivered my household goods showed me photos of what my inventory looked like when he picked it up from the warehouse, so I would know he didn't do the damage. Things were strewn all over, boxes tipped over. He wouldn't give me a copy. My household goods filled a huge truck entirely to the brim, so I should not have had other people's stuff mixed with mine. There was a beat up old ladder with paint stains that was not mine that was delivered with my goods which was further proof my inventory in the cage was not secure. I was supposed to deal with one person, Belinda, throughout the process, who they said left the company. It appears not to be true since I see on a 6/14/16 post by Robin G, that she is still working there. I was shuffled between different claims reps that denied claims by lying and saying items were not available to be photographed, some were lost items, and I received two checks for compensation that did not cover the full value of all my claims. I filed a complaint with the Better Business Bureau and Johnson Storage Reps added a few new lies and still did not honor their contract. Now I need to take it further. This was by far the worst move I ever had, the most damage, the most dishonest handling of the claims, some losses and even the Better Business Bureau could not resolve the issue and force them honor their contract. So folks, if you must deal with these people, photograph everything and or take the time to video everything!! Open closets, drawers, etc. Very important that you have a generally great photo/video inventory to show what you have and what condition it is in prior to pickup. Correspond through emails, and when a photographer comes to examine and photograph the damaged items, ALWAYS photograph or record the photographer photographing your damaged items. Yes, this is what is necessary if you do business with this company. Invite your friends over on pickup day and delivery. They will be useful witnesses. I would not recommend this company. read more

Do not use this company. They were storing 2 crates of my belongings since 2005 (everything I owned at the time) and when I flew back to get them in May 2012 and drive them to my new home in Seattle I was told they forgot to enter my request and due to how busy they were they were unable to access my crates. I had taken a weeks vacation to fly out, rent a truck, pick up my belongings and drive home. I ended up driving home empty handed. Patrick Neville (a Vice president at the company) said I no longer had to pay the monthly storage fees and that they would deliver my goods at their cost. It is now December 2013 and I still have not gotten my belongings. I can't even get reassurance that they still exist. I want to make sure that you think twice before utilizing this company. This is the address where I am having problems: Johnson Centennial Movers & Storage Location 7009 S. Jordan Rd. Centennial, Colorado 80112 read more

Worst experience ever. They showed up 3 hours late and one man short. My high rise building only allowed for 8-5 hours. I had to pay the HOA several hundred dollars for going past approved hours. They ran way over. The truck broke down. Instead of towing the truck to my new location, and unloading, they towed it to their lot and my belongings sat from Friday night until Monday morning. They transferred my belongings to another truck and in doing so lost a lot of irreplaceable items. I had to miss another day of work on Monday. Every single piece of furniture was damaged. They lost every single remote control and my irreplaceable Bang & Olufsen phones. My priceless Ralph Lauren lamps cannot be fixed. In addition to the lamps being broken, every single lamp shade is bent. My Steinway piano's finish is ruined. I tried negotiating a discount for their poor service, but they refused to deal with me. They eventually offered me a 20% discount, but the time frame for filing a claim had run out. I could not file a claim and cannot replace certain items, such as the B&O phones and Ralph Lauren lamps. I am out thousands of dollars for missed work and replacement costs. The quote was reasonable but was not honored. The sales rep was not reachable after the move. Johnson's answer was that they fired the people involved. So, how does that help me? I am still missing items, have damaged furniture, and these poor guys are out of a job. Well played Johnson. The two ladies who packed my belongings do not belong to this review. They were terrific. It is the company as a whole that totally disgusted me. I do not recommend them, and you should think twice before using them. read more

Now an update on this issue. I received a call and email from a Vice President (of what, exactly I do not know) from this company. While she feigned concern and an apparent willingness to assist me with my complaint, this is what I received from her. "You signed a binding estimate on May 28, 2014 with a bound weight of 16,251 pounds. You signed a new binding estimate on June 22, 2014 with a bound weight of 15,540 pounds. The actual weight of your shipment was 12,660 pounds. This is a variance of 18.5% from the estimated weight." By her own admission, they significantly overcharged me, even after the second estimate. Keep in mind, I was told their estimates are typically no more than +/- 10% of the actual weight, which is a reasonable range of error. She states the estimate was over 18% too high. (Actually, it was more than that, because her math is in error. 15540 is more than 22% greater than 12660, but I understand her position in her company may not require math skills.) This company did refund some of my money for the overage; about 5% was refunded. I believe they should at least refund another 7%, to get to the 10% acceptable limit of error. I also contacted the CO BBB. Below is the reply Johnson Storage gave to them: "shipment moved under the motor carrier authority of United Van Lines in Fenton, MO (St. Louis). His Agreement was with United Van Lines and this complaint should be filed with the St. Louis BBB under United Van Lines." So not only are they not doing the right thing after admitting their error, they are deflecting their responsibility to their parent company. Appalling. Does anyone out there really want to do business with a company like this? read more

Used this company to move my family within the same city. Hired them to Pack and move us. Lisa came out to do an inventory list and give us some info, and she later sent us an estimate which we read and signed. I have no idea why she took inventory because the packers and movers had no idea what was to be packed and what was being moved by them. The 2 women that packed us up did it very quickly; a family of 5 in a 3 bedroom townhouse with a basement and they packed us up in 4 hours. Impressive to say the least, but it wasn't until I started unpacking that I'm finding stuff either overly protected with packing paper, or none at all. I have opened and unpacked 5 boxes marked "pots and pans" and I'm still missing half my pots and pans. I'd find a pot here, a lid there... Really annoying. The movers came bright and early on moving day, but shortly after starting, they noticed the truck was leaking. So everything came to halt until they could get a new truck. For 2 hours, they kind of set up what was going in the truck first, and when they got the new truck everything picked back up. Because we were moving on a Monday, I had be out with the kids while my husband was with the movers. They kept asking what we were taking and what they were taking. In the end, when they finally packed up the truck and left for the new house, I had to go to each room and there was still a ton of stuff left behind. Pictures, microwave, large toaster oven, boxes of stuff, bassinet, things I never agreed to take but my husband said we would (because he didn't know what was agreed to). On top of that, they disassembled 3 beds and did not reassemble them upon delivery, AND broke a dresser. Yeah, broke it. We can't use it because the top comes off and it's leaning to one side, so the drawers can't be used. It's trash now. Even when I communicated this to Belinda (the coordinator) a couple of days after the move, she apologized over the phone and I haven't heard back. Bottom line: they'll have a lower price than most moving companies, but you get what you pay for. Do yourself a favor and get someone else. read more

I am in the process of planning an out-of-state move with long-term storage of my belongings. I requested a quote from this company two days ago, and have not received any phone calls back. I did get an email asking ME to call them - so what was the point of providing them with my contact information? I sent another request to Sullivan Moving and Storage the same day, and their representative called me back within two hours. They had a very professional and knowledgeable estimator come to my home the next day. I won't be using Johnson's services, since they obviously don't care enough to earn my business. Additionally, if they can't be bothered to call me when I want to give them money, I'm willing to bet they won't return my calls when I have a problem with their services or my belongings. read more

Worst moving company we have ever hired. We moved out of state August 2021 and everything that Lisa promised us would happen didn't. We paid for a FULL pack on a Sat & Monday with load day on Tuesday. Johnsons S&M cancelled on us for Sat and Monday. After pushback they sent 2 guys on Saturday who used our own boxes as they did not have enough and left after 3 hrs. On Load day they had to pack our house and load. I ended up packing for hours myself to help. The movers incurred $1000 worth of damage to our house moving the furniture out that we paid a handyman to fix prior to listing our house. The company then harassed us for months for us to pay the 3rd party fee to re-assemble our treadmill which I responded with the handyman invoice of $1000 which they in-turn denied. We are reasonable people and never take the time to write reviews, but wish we had read this one before hiring Johnsons Storage and Movers. It was like dealing with amateur hour for weeks. Not worth the headache and damage to your home. read more

Awful would be a compliment. Poor Customer Service, No follow-up, no clear direction on what documents are required ( They sent me doc's I did not need), very unprofessional when it came to packing my belongings. BUY Insurance - You will need it. The estimate was off by 40%, I paid for crate packing, and they reused a cardboard box. Seriously find another moving company, they are not worth the hassle. read more

Worst packers ever. The lack of care and professionalism in their packing literally left me speechless. Items were not wrapped in paper. Boxes not packed properly. Boxes not accurately labeled. Many irreplaceable things broken. Horrible experience. read more

I have moved 5 times in the past 7 years, all within the metro area. I hired Johnson Storage & Moving (located in Centennial, CO) for my most recent move (fall of 2020) based on my real estate agent's advice. I have since told my agent NEVER to recommend this company again. The Johnson team moved my belongings from my house to storage (while it was being staged), and then roughly 5 weeks later, from storage to my new house. Each time, the moving team was understaffed. Each time, I complained to the management team. No changes were made (though they did apologize). While the movers worked long hours with no breaks, the moves each went well into the evening after starting early in the morning. The first move wrapped up at 7:30 pm and the second at 10:00 pm. In addition, there was damage to some of my possessions and damage to the walls in my new house. I reported all this. The response was for me to pay in full, and that this is the nature of moving companies. I explained all would have been remedied had they not under-staffed the project - twice! In my experience, this business values making money over their clients' (and employee's) experience. Of my 5 moves, this is the only time I have written a bad review. I will never hire this company again and STRONGLY advise you to find someone else if you are preparing for a move. I would have given this review zero stars, but one star was the lowest rating possible on this site. read more

This is the first time we have moved and used a moving company. I am so impressed with Johnson Moving and Storage. Not one thing was damaged. The three men they sent worked fast, efficient and careful. They were very respectful. I was so happy to get periodic phone calls from Belinda asking if there was anything she could help with. Their price for the move was good and it is a set rate which I was very pleased with. Thank you everyone for making my move easier. Robin G. read more

The only reason they got a 1 star is because 0 stars was not available. I have moved cross country many times in my career and this move has been horrible. There are many issues, and Johnson only sent 1/2 of my inventory to my new home and I have no clear date on the second shipment other than "maybe late next week". My calls to senior management have not been returned. Customer service is non-existent. I would not recommend using them. read more

I've used Johnson for two moves in the last 6 years. The first was from Englewood to Denver. It was an excellent move experience without a hitch. So when I was planning my move from Denver to California I asked Johnson for an estimate. They came in the lowest and as it turns out the estimator, Troy, was right on for the weight only off 300 lbs on a 14,000b load. The packers were efficient and pleasant, the loaders were smart and strong and experienced, the driver was a man of few words but he made all the right contacts and eta calls. This time there were some glitches, but Connie, the move coordinator, was just a call away and she found ways to make everything work. read more

After having a terrible experience with an out of state mover who has since then gone out of business, I have to say Johnson Storage was decent enough. (I'm convinced there is no such thing as a perfect moving experience at this point.) We chose them for our move from CO to AZ. The sales rep, Matt, came out to our house and gave us a reasonable quote. He was professional until after the move was completed, after which he was quite nonchalant and never called me back after I inquired about their claim process. The movers arrived hours after they were supposed to arrive and after seeing all the furniture and boxes, they told us that they would have to return the next morning because there wasn't enough room on their truck. Apparently the sales rep underestimated the amount of space that would be needed for a full house of furniture. They showed up the following morning and picked everything up. They didn't put down any runners or wrap any of our furniture prior to carrying it out of the house, but got everything out without any issues or damage. Our furniture arrived in AZ within the allotted time frame. Johnson contracts with United, so the driver who picked up the load and transported it was a United driver. He called the night prior to delivery to let me know he had arrived in Phoenix and would be at our home the following morning around 0830. He called the morning of as well, to let us know that he was on his way, and promptly arrived at 0830. Russ (the driver) arrived with Will and Dennis (both professional movers who work out of the AZ location). All three were clearly very experienced and knew exactly what they were doing. They came in and inspected the home first to see where everything was going, then they put down runners on the floors to protect them as well as wrapped all the banisters along the winding staircase. The guys were very polite, friendly, and knowledgeable about their jobs. I was extremely impressed with this part of the move. Several pieces of our furniture arrived with cosmetic damage. It was obvious they were like that prior to delivery because I watched the guys carry everything in. There was a large chip in our futon and several big scratches on our bed and both dressers. The worst part was that the guys who picked up our furniture in CO taped the hardware (screws, etc from our bed) to the back of the headboard and half of it was gone upon arrival. The guys who came to deliver the furniture were unable to put our bed together because of the missing screws. This was the biggest pain of the whole experience as we had to call the manufacturer and order extra hardware, pay for it, and get it shipped out. We are still in the process of trying to make a claim with Johnson for the damage and missing hardware. The sales rep was no help at all and I'm still waiting on a phone call from him 2 weeks later after he promised to check with the warehouse and get back in touch. Our moving coordinator has been out on medical leave and the one who took over for her is never in his office and doesn't return calls. All in all, the most important thing to me was that everything was delivered and it was here on time. Filing claims for damage and missing screws is a hassle, but I'm glad to have all my furniture and belongings here and free of any serious damage. read more

There was some good during the move but after the move not so good. We moved from Parker CO to Blue Ridge GA. The pick-up was on time and the movers were careful not to damage our belongings and the house. The delivery was on-time and again the movers seemed careful. On unpacking we found some damaged items and that is where the not so good comes in. They did send someone out to fix a few of the items but many have not yet been repaired or replaced. They are great at recorded messages but difficult to get a real person or a call back. We moved in on April 9th and now almost three months later we have not been contacted regarding a fair settlement. We paid full the full insurance coverage. read more

Our moving and storage experience went well. We had great customer service starting with our sales representative and with the packers and movers. Everyone was very friendly and professional. We had to move twice in a short period of time and Johnson delivered as promised. We did have a couple of items that were damaged in the moves, but we purchased the insurance and our items were fixed and replaced quickly without a lot of red tape or follow-up. I would recommend Johnson Moving and Storage! read more

I've used Johnson Moving and Storage for FIVE moves and also I had several thousand pounds of possessions in storage at their Centennial facility for over two years. Each move was carried out with the utmost professionalism and the moving staff was courteous, knowledgable, and very good at what they do. I would strongly recommend Johnson Moving and Storage for any of your moving or storage needs! read more

This is the worst moving company we have ever used and I've moved 11 times. They lied to me so many times I can't count. They moved my dresser without removing the mirror 1st and the mirror snapped off and smashed all over my bed. They did a terrible, super fast wrap (or none at all) on most of our furniture resulting in heavy damage that is not repairable. They smashed several items by dropping them on the concrete floor of our garage and didn't even tell me about it, I found the smashed bits and cleaned it up myself. The truck arrived 2.5 hrs late because they were having trouble finding day laborers (that they promised they didn't ever use). They opened the back and it looked like they were just throwing stuff in towards the end of the pack up, boxes were crushed, large items were semi tipped over and piled on each other, and the load was a jumbled mess. AND....they refused to pay my claim! Shame on them, their integrity is downright awful. Do not use this mover!! read more

We used Johnson to move and store our belongings for 3 months before moving our belongings into our new home the end of December. Both moves went great and the teams were very considerate of our home (floors, wood work, etc.). We had some really large items that required moving up and down stairs. The workers were great at assembling pieces, moving furniture around until it was placed properly, etc. We did have some minor damage to a few furniture pieces from the initial move/ storage process; however, we purchased the insurance and there was no issue having the furniture repaired and our sofa (which had a small tear which couldn't be fixed) replaced. Everyone we encountered at Johnson (from sales to movers) were professional. read more

I moved from the Denver area to Summit County using Johnson Moving. They did an excellent job from start to finish. They were the only moving company that I contacted who would send an agent out to my place to assess what I was moving and give me an estimate based upon my belongings. They were able to move me with short notice and everything went smoothly and quickly on moving day. The movers were strong, careful, and efficient. I would highly recommend using Johnson. read more

I book my move with Johnson Storage and Moving over the New Years weekend. I have moved plenty of times and these guys where AMAZING!!!!!!!!! the two men that helped me where Juan and Chris. they did an amazing job. they even helped me pack a few boxes in the end. they had me loaded up from my old place, moved and unloaded at my new place in 2 hours time!!! I couldn't believe it. and they took extra care with my belongings. I have a lot of breakables and not one thing was damaged. if and when I ever move again ill be calling Johnson moving and storage!! and I HIGHLY recommend them to anyone moving also!! read more

We moved 7 months ago, and I've been too busy until now to write a review. Anyway, bad things about this company include their price/contract, their responsiveness to phone calls and emails, and the time limit for damages. The way the price is determined is by an agent visiting the house and giving an estimate, which they claim is "very accurate". This price doesn't change even if the weight turns out way different. In our case their estimate was 800 pounds over the actual scales weight, at an extra cost to us of $300.00 I don't think the driver was supposed to tell us the actual weight but he did. Responsiveness is poor after you are signed up, no surprise there as many companies have the same problem. The problem with the time limit on damages is that we have a folding futon that we only use for guests. We had guests 33 days after moving. When we went to fold down the futon we found that part of the frame was broken and it wouldn't lie flat. I was told sorry, the time limit was up three days ago. I know all companies have problems, but I would go with one that charges you for actual, not estimated, weight. You get a more accurate price. read more

We have used Johnson Storage and Moving for 7 moves (including packing services), beginning with our move from NY over 20 years ago. We use them time and time again because they provide great service at a reasonable price and are a great company to work with. We have occasionally had minor damage to items, but they have always taken care of the problem to our satisfaction. For our last move in July 2013, Victoria was extremely helpful in providing quotes for various scenarios (we had a partial move into storage) in a short time frame. It was a complicated move, but she made it as easy as possible. Belinda monitored every aspect of our move and called each day during our move week to give us necessary updates and to make sure things were proceeding to our satisfaction. The movers were great to work with and handled our belongings with care. These people are very professional and help you get through your move each step along the way. I highly recommend them! read more

If I didn't have to give any stars I wouldn't. From the time my move actually began this experience has been a nightmare. The "professionals" who packed all of my breakable items used little to no packing paper in the dishpacks provided, resulting in over 60% of my dishware, stoneware, stemware, etc being broken. Some items were literally pulverized - I had glass dust in my house for days. When I contacted my move coordinator there was no response for two weeks, When I threatened to contact the corporate office, I got a response immediately - to contact Claims at xxxx. This ordeal began in September, with little appropriate response or resolution from any level. The GM at Johnson Moving & Storage was crass enough to tell me he fired the team who packed my items so no one else would have to go through what I did. Then he offered me a token "goodwill gesture" of $250 for my dissatisfaction. I spent close to $4,000 on a move, where Johnson was legally bound to move my items in a safe and professional manner. That did not happen - I'm wondering why they shouldn't have to reimburse if they didn't legally uphold their end of the contract. I was told to fill out the claims form, which I did - 8 pages worth! I had some very nice repair guys come out and did great work on my furniture repair. However, the broken items have still not been addressed. After calling multiple times I finally got someone on the phone today to tell me that my claim is closed and I only had 21 items on the list to be resolved. Hmmm...wonder where my 8 pages and the memory stick of pictures went (over 100 photos of the damage). So, going on SIX Months without resolution to the claim. DO NOT USE THIS COMPANY. read more