Two months after moving in, I got a notice of a price increase of 30 PERCENT! I did not have any…read morepromotional offers or prices when I moved in and their prices were not much different than anyone else. I called the corporate office in Santa Monica and they told me it's "market conditions ". Inflation is at 3 percent as of right now, so this is just PRICE GOUGING because they think they can get away with it! Moving my stuff out as soon as possible!

My husband and I just rented a 10x10 unit on 2/2/25 at the Tower location in Aurora Colorado. Just…read morewanted to post that Craig and Shan were extremely helpful thru the process. Very friendly and courteous. This is our first time renting a storage unit and we feel comfortable with how the unit is set up. We are glad that we chose this location. Thanks guys !!

Grace, the manager of the property, is tireless in providing good service. We are very happy with…read morethe ease of access and location to meet the needs of our organization. I highly recommend this location if it meets your needs!

Grace has been very pleasant and helpful. I have had a storage unit here for business material for…read moreseveral years, and recently realized I needed an additional unit for several months. Grace knew a unit near my existing unit would be available by the date I desired and she handled the reservation for that new unit without any unnecessary early possession (or payment). I appreciated her understanding of how to most easily (and economically) accomplish this!

I love this place - super nice people and high-quality storage unit. Alway CLEAN and well-lit. Much…read moremore affordable than my former Public Storage where there was rarely anyone on-site! Adam is great!

I had two storage units here for more than three years while I was out of state. Adam, the manager…read moreof the DTC StorQuest location is amazing. So professional, pleasant, and goes above and beyond to keep this a well managed business. He truly cares. Ever since Adam took over managing this location (about a year ago) it's been highly organized and smooth sailing. I finally retrieved my items from storage, and that process was quick and easy also. If I need storage in the future I'll return to this location and hope that Adam will still be in charge. Thanks StorQuest, for an awesome manager like Adam.

I first did a review that was based on a very short encounter. I rented a space from them was…read moresupposed to be for 6 months time but the contract was canceled in less than (6) days they took my deposit cashed it AFTER I HAD SURRENDERED THE UNIT BUT DIDNT PRORATE THE MONTH UNUSED BACK AS I WAS TOLD AT THE BEGINNING IT WOULD BE DONE. The manager was rude and demeaning , actually lecturing me because I am disabled so because I had less than a cart of goods in the unit I "should have called the moving company she referred me to " unfortunately I was making myself ill due to my TBIs immune disorders and others and mobility issues so my doctor gave me a choice either stop doing what I was doing or be hospitalized! I took stop! I explained that to her and got berated for it! Tried calling corporate office spoke with May U she said that all the refunds were up to Ryan as he was the district manager for this area well I called numerous times called and called and called got one call back that was a hang up as my phone if it doesn't recognize the number puts you into spam. So they kept $150 of the funds for the month that they said would be prorated well if you take &136 +29+11= $176 +6 days=$29.33 so if you subtract the ?$176-29.33=they still owe me $146.11. Just because I have TBIs and have several disabilities does not mean I can't sit down with my financial advisors and have them look over the contract and the way that you have treated me. You see I was a very happy returning customer from a previous experience but after this experience I will do my best to steer away potential clients from this company as they are deceiving people and are abusive towards people who have disabilities thinking it's "okay " to treat them with fish or and disrespect to yell at them demean them and disregard their health ! Where you once had my loyalty you now hold my lowest opinion and anyone who treats clients like that doesn't deserve to be in mangement position nor in a customer service position. I even played phone tag with a person called "Danny" for weeks! Yet was told he had his phone on do not disturb for days yet it could have been resolved if someone would have taken the time and consideration for me and taken the time to listen and understand that you held the check for longer than I actually had the unit ! Then didn't even return the amount of money that you should have by your own standards. Everything in there weighed less than 3 lbs and took less than 5 minutes to get out of the unit assistant manager Zach watched as I emptied it then even tried to charge me for my own lock! These practices are shady and not of positive business model. I now understand why you have such a turnover ion staff and how you can't keep the customers . You rented out the unit to my neighbor he and Yvette have an under the table thing going she tells him when sales happen and when to bring in friends or relatives to sign so it's not officially in his name although he pays for it. SHADY!!! So now you have two people paid full for the same unit! I think some where there's a law against such practices. Especially since you kept my full months rent! All I'm saying is is that for all you individuals needing space rentals I used to say go here NOW IM SAYING BEWARE!!! If this is the way they treated me in a medical emergency, who's to say how they will treat you! Especially when you ask then point blank do "I need to do a letter in writing or have my doctor?" And the reply is no! I asked since the check hasn't went through can't we just invalidate the contract the answer was yet again "no" but the lecture the demeanor demoralizing well it went on for about 15 minutes before I had my full and left because I wanted to keep my dignity and my respect! I don't have to stoop to their level!

My unit rent was going to increase and put me out of my budget. I went in to see if I could…read moredownsize units. A nice employee named, Yawn was able to help me. He was able to keep me in my unit and keep me in my budget. Ywan saved me money and time by not having to move units. Bale B.

Yes just like everyone else I don't like storage spikes, especially when they are double the cost…read more One thing I can say about this location though... Is that Cassandra the most helpful and considerate storage employee I have ever dealt with. Which is saying a lot since I have had over 50 storages throughout my life and currently have 5 on going. Always has a great attitude and is very pleasant to deal with. I know she can't control rate increases but I can tell you now, if it wasn't for Cassandra... I would've left Extra Space long ago.

There was an issue when I booked my unit online, somehow it doubled book. Janay was great and…read moregetting the problem resolved. The place is very clean and well maintained!

I was overcharged by Greenbox. When I moved in I was denied the free month because I was told I…read moreused the truck, only to find out a friend who rented the same time got both the free month and the use of the truck. I then told them a month ahead of time I was moving out and was made to pay for an entire month two days before I moved out. They then wanted confirmation of my move out so they can rent it again while I had the unit paid for for the entire month. This is $660. extra I've had to pay as well as they're going to re-rent my unit making them another $330. Very greedy practice. The manager was very unhelpful and gaslighted me when I told him I didn't ask for the free month at the time.

Customer service - 10 Stars. Shoutout to Drew over there making everything possible.read more

Ethan Miksche, Director of Relocation - Johnson Storage &…read moreMoving - Centennial, Colorado - Cell 720-245-5875 Phone 303-785-4342 Fax 303-690-6815 emiksche@johnson-united.com I've trusted Johnson Storage & Moving with two major moves in my life -- first in 1981, from Del Mar, California to Honolulu, Hawaii, and again more recently from Denver to my current home just outside the city. After more than 40 years, their service remains exceptional. My first move with Johnson was a complex over‑the‑ocean relocation, and not a single item arrived broken or damaged. The care and professionalism were unforgettable. My most recent move was equally outstanding. Ethan Miksche, Director of Relocation of the Centennial, Colorado office, provided excellent communication and support throughout the process. The crews who loaded and unloaded my belongings handled everything with respect and genuine care. I highly recommend Johnson Storage & Moving for any relocation -- whether you're moving across the ocean or just across town. Their consistency, reliability, and white‑glove service have earned my trust for life. --- Very Satisfied Customer--Since 1981

I still am in shock how this move was handled. All the TVs were broken. My signature was forged on…read moredocuments of declining the insurance. Please don't use this company. Many other reputable movers out there.