JOHNS CLEANERS RUINED MY RUG AND REFUSES TO REIMBURSE I dropped off a rug to be cleaned at John's Cleaners on Richmond Beach Road and after two weeks with no call from them, went by to pick it up. The ends of the rug are completely sheared off, the color is faded and it smells burned. John reminded me twice that he didn't charge me (for the "service" of ruining my rug, I guess?) and blamed the whole debacle on defective glue. This is a well-made wool rug from Schoolhouse Electric that is less than two years old. He is refusing to replace it. I am not sure what I am going to do - not looking for suggestions or angry rants. I feel very stuck and frustrated and I just sincerely want to warn people not to take their rugs there. Mistakes happen but his refusal to take responsibility is pretty surprising to me. Ironically, here is a quote from his website: Welcome to John's Cleaning and Laundry Service, where we do all cleaning on premises. No excuses. No one to blame. Your buck stops here. I posted this on NextDoor to warn neighbors. So many people had similar complaints. Do not take your items here! read more

The best laundromat I've ever been to! I always bring my heavy items like comforters and winter coats here. The machines are clean and the prices are affordable. I always come during off days and hours, so I've never had to wait for a machine. read more

It might have been been a bad day, but the owner (an elderly man) was rude to the staff and customers alike. There's no excuse for intimidating people. I walked out because I will not support a bully. Beware! read more

I don't know I haven't try this place since living in shoreline. Now my go laundry place. Friendly. Quick. Efficient. Highly recommended. read more

John is personable and always takes good care of our items. My kids love to go in for pick up and see the big machines and grab a candy! Thanks John and Team for doing such a great job! read more

Very efficient service and wonderful people. They offered me 24 hour turnaround on all of my items. Wasn't needed, but a very nice gesture and a testament to their customer service. read more

It's been a few months since I've been here so maybe things have changed. But you know what didn't? The stains on the clothes that I brought in. It was a wool blend peacoat with old pie filling crusted on the sleeves (mostly water-soluble corn syrup) and a white lacy dress with a conspicuous makeup stain (oil-based concealer, to be exact). Normally I'd just attempt to get them out but decided to heed the laundry labels to save myself some elbow grease. I picked them up and got all the way home only to realize that, barring a few wrinkles smoothed out and an added chemical smell, every stain and crust was still there in its exact shape and size. What exactly did they do...douse them in lysol and throw em in a press? It could have been a one-off, or these stains may be more set in than I'd thought. However, I will not likely be back. read more

Two years ago I moved into a place that didn't have a washer and dryer and I had to find a laundromat. I was nervous because I have nice things and I don't really like laundromats because they usually have high traffic. But when I went into John's Cleaners on Richmond Beach Road I was very pleasantly surprised. Not only is John a great guy, but his washers were all new. That made me feel so much better. I love going in to do my laundry at John's cleaners because I'm always greeted with a smile. The place is clean and that counts alot too! I have mostly done laundry there but on a few occasions I have had things drycleaned. They do a great job with drycleaning also. I highly recommend John's Cleaners to anyone who needs regular or occasional laundry or drycleaning done! read more

John's Cleaners on Richmond Beach Road in Shoreline is an excellent laundromat--clean, fairly priced (a deal if you consider the commercial quality of the equipment where your laundry is done in half the time), well-maintained with convenient hours, and excellent customer service--not only for dry cleaning services, but for self-serve machines. John, the owner, is courteous, helpful, genuinely kind, and a man of integrity. He remembers you and things you've chatted about in the past. I've been a customer for nearly two years and highly recommend it. read more

This is the place to go if you are looking for a great laundromat. Newly installed front load washers/dryers at John's Dry Cleaners. Very safe place to do laundry. There are 4 normal size washers which are $2.25 for load. There are 4 washers with 3 1/2 larger than regular washer for $4.25-$5 depending on the options you select. There are either 3 or 4 washers with 5 times larger than regular washer. John Kasperbauer is a wonderful man that owns this business. He told me that sometimes others place their laundry in the washers and leave the money for the drying and he does that for them. I do not know regarding other staff but John is kind, compassionate and customer focused. OPEN 7 DAYS A WEEK Monday-Friday: 5:30am - 9pm Last Wash In: 8pm Saturday: 6am - 8pm Last Wash in: 7pm Sunday: 9am - 7pm Last Wash In: 6pm read more

My mom gave me a book when I graduated high school: How to be a Gentleman. One tip that sticks with me: A gentleman knows his barber, dry cleaner and his barista by first name. I'm horrible with names, but I'll never forget John, and he never forgets me. I wouldn't get my dry cleaning anywhere else at any price. read more

I took several sweaters and a winter coat in May. I thought nothing was wrong. People were nice. Turn around was quick. The price was reasonable. Then, I took the coat out of closet today to find out that it was shrunk badly, the material was totally changed in texture, to the point that once soft and warm turned into hard solid plastic sheet! It makes noise like crushing sheet of hard paper! It has a cleaning instruction tag clearly stating to be treated cold. They must have treated by hot heat to melt it. Wish I had not trusted them and checked it right away after I picked it up. Still, even I did so, the coat ruined is ruined. Never go back there again. read more

I'm having my house remodeled and needed to use a laundromat. This place was great - new machines - energy efficient machines. I had five loads of clothes and three loads of drying and it cost me just under $20. $2.50 a wash load and the same for drying. The washers spin so much that little has to be removed on the drying cycle. Clean, friendly, new - I can't say enough good about this place. Two large washers too - for large items. read more

I had a set of drapes cleaned. When I brought them in, the person at the counter quoted a price of $3.00 per pleat. She offered to have the owner call me before they processed the drapes, since it was about 30 feet of drapes and would be expensive. I said that wasn't necessary. When I picked up the drapes the total was $438. Since I hadn't counted the pleats, I just assumed there were about 135 pleats. I counted the pleats when I put up the curtains and there were 92 pleats. I talked with John on the telephone. He said the correct pricing was $3.95 per pleat for 92 pleats, plus an environmental charge of about 10%, plus sales tax, for a total of $438. He said his employees would never quote a price on drapes without talking to him, "not that I don't believe you". John gave me $80 in credit in an attempt to make me happy, but I'm not. The drapes still have some stains on them. I have never had drapes cleaned before so this may be unavoidable and not John's fault. read more

John and his stain fighting staff have and will always be my dry cleaner of choice. Cheap/Easy/Dependable. The level of customer service at John's makes me feel like family! If you absolutely need it done by a certain time, they will make it happen! Keep it up John! read more

While at John's Cleaners dropping off a pile of laundry and dry cleaning, John told me about all the fie damaged clothing he was cleaning, getting rid of the stench. He specializes in that kind of cleaning. That's why he handles so many fire fighters. I also noticed his down pillow cleaner in the front. Cleans the dust mite laden down in pillows, then puts the clean down into new ticking (pillow case). He takes care of people. read more

Worst cleaners ever, but he has friends that will write him good reviews. He shrinks, stains and destroys clothes. He regularly washes, dry clean only items. He stains new clothing. He is friendly to your face, but watch out for your stuff. read more

I wish I could say good things about this place, sadly it seems to me wether experiences are ok or rather unsatisfactory at this business, and to me over the course of TWO MONTHS it hasn't been pleasant. I took a MICHAEL KORS DOWN JACKET to John's Cleaners because they had once cleaned it for me and the place is right by my house. When I picked up my jacket a few days later, the faux fur in the hoodie was charred, as if someone had put it under high heat. Knowing that it was irreparable and that it was an expensive jacket I got very upset, but still didn't make a big deal out of it and left the jacket there along with my contact information so the owner could take a look at it, and call me back with a solution. Days went by and I never heard from the owner, so assumed it was my phone. Finally I decided to look for him. I went in one lucky day he was there, he told ME TO LOOK for a fur that would replace the old one and that he would sow it on and take out the damaged one; I thought this was weird, since it's not my job to repair or inconvenience myself to fix a problem I paid not to have. Afterwards I talked to a few other dry cleaning places around the area, and they all said HE SHOULD'VE REPLACED MY JACKET, not just the fur on m hoodie. Either way after searching for what seemed ages, I found the perfect fur lining (it is real fur) and only 50 dollars, I thought it was a reasonable price to pay instead of the 350 the jacket was worth (also because it didn't seem fair since it's a jacket I've had for a while). The fur I got has grosgrain ribbons sown into it FOR EASY ATTACHMENT, so basically you don't have to sow on the fur. I left all the materials and a photocopy of the receipt in the business with one of his employees, because to my wonderment JOHN WASN'T THERE TO TALK TO ME OR RECEIVE THE PACKAGE LIKE HE HAD TOLD ME TO DO SO THE NIGHT BEFORE! He didn't even call me to tell me he wouldn't be there! Mind you, this is about the third time something along the lines happens. I left very upset since and angry at the fact that he couldn't even apologize when he should be doing everything in his power to fix the problem his business created. He called me the next morning and told me that it was impossible to work with the fur since he doesn't have the equipment necessary, I reminded him that the fur had ribbons attached to the sides for easy sowing that can even be done by hand, but all he said was sorry and hung up the phone on me. I don't know what to do, he ruined my expensive jacket, won't pay for the repair part, or repair it for that matter! I'm so disappointed and upset, I tried not to snake him out of money and he turned to be the one taking advantage of me. Does anyone know what options I have to fix this? read more

I have lived in Richmond Beach for 25 years and always took my dry cleaning to Johns Cleaners in Richmond Beach and always have been pleased with there helpfulness and they did a great job. A few months ago I brought in a throw/ blanket that was a electric blanket to be cleaned, it was my son's who recently passed away so I was having it cleaned. A young women took it in and gave me a yellow ticket. She said they would call or come in in a few days to pick it up. As I was grieving for the loss of my son, I forgot about it and suddenly realized that it was there. I came in and the young women made a remark on how long it had been there, she could have called but I overlooked that. she handed it to me and I unwrapped it, It was still dirty with food stains all over it, she was embarrassed and took it back and apologized. She said that they would take care of this and that there would be know charge when I come back as it was there mistake. Well I went to pick it up and the young women was not there so a older gentleman came out I'm assuming it was John and I tried to explain what happened. He refused to listen and charged me full price. I had been a long time customer and couldn't believe how he treated me, his wife or helper hide in the back. He would't even listen and call me a dam lair. Well I said is that how you treat your customers. He yelled at me calling me names and told me to get out. Well I won't be back trust me, I saw a help wanted sign on the window. I was really upset, there was know reason to call me a dam Lair. What a horrible man. I will be sending this to yelp as well and spreading this to all of my friends. What happened to good manner and the customer is right. I am sadden that our world has turned into this. I believe in Karma so If I could rate Johns Cleaners it would have ZERO STARS. read more

I've never had any problems with this place and taken shirts, suits and comforters to be cleaned. Good service and reasonable prices.