I have used Sno-King in the past, pre-pandemic with great results. Kyle was personable and easy to…read morework with. I also worked with his team one time during the pandemic once he stepped away from doing jobs. All went well. However, calling and trying to schedule an appointment with his team this time was a different story. I worked with "Abbie" by text. This was true even when I tried phoning her as the texting was extending over days (from Friday to Monday to Sunday). I understand that scheduling can be tricky. However, I kept asking to be scheduled and to be given the updated pricing. My feeling was that they were simply too busy to bother or their communication skills were subpar. When the pricing came through, the $50 travel fee became $75 ten minutes later. Yesterday I wrote a 5 Star Review for a local business. I don't think I've ever written a one star review before. However the defensiveness and mansplaining I received has led me to understand that this business has changed, and not for the better. I write this after no less than 20 messages from the business. Update: the owner has called me and texted me that they have "remained courteous" which is not my complaint. My complaint is that they were not communicating well. I am happy to share my text chat to prove it. "Revision on trip charge to $75 since it increased in 2020." This came in less than 10 minutes after a $50 charge was told to me. Finally, it was 2023 when I last worked with them as is seen on my last review of this business.

I've used Sno-King for several years for rug cleaning; I am always more than happy with the results…read moreand with the incredible thoughtfulness and kindness of the workmen. This year, it was Alex who came out. Alex was incredible from the work he did to the way he explained all the possible "extras" that were available without giving any of them a hard sell. I honestly couldn't be any happier and know I will continue with them next year! Thank you so much, Alex!

Let me say right up front - dealing with staff was excellent. My rate reflects my decision to take…read morea precious hand-sewn cotton quilt to remove a tiny coffee stain. This is a 50-year-old heirloom where each piece has a story, and it is an ongoing project. Given there were signs everywhere emphasizing their no-strinkage safety with cotton fabrics, I stupidity trusted it. It returned shrunk, each tiny piece slightly smaller and buckled, therefore not matching the ongoing work at home, and many pieces ripped off. AND the tiny stain still remained. I had a near heart attack. Staff insisted they could "fix it". I returned take 2, stain still there, but quick shoddy repair of ripped pieces and they (kindly) insisted I did not have to pay for their mistake. Then, I spent 2 weeks at home re-calibrating to the shrunk piece, and another week removing ruined torn pieces (some were over a 100 years). Lesson learnt. NEVER take a vintage piece to any dry cleaner! A month on, I was still working on repairs.

Super great communication, quick service, and timely delivery and pickup. Highly recommend.read more

They did a good job I wish I would've told them I don't dry…read moremy shirts but that's not their fault. Good job Highly recommended

Laundry Out responded to my request for service by saying they could not accommodate my request…read morewithin the desired time frame. I selected the "flexible" option from the project survey on Yelp. I responded and said my timing was flexible but never heard back. On the plus side, I'm now a client of a competitor on the East Side ( Snoqualmie Suds ). They are responsive, professional and provide great service. I found them from the same Yelp project request.

JOHNS CLEANERS RUINED MY RUG AND REFUSES TO REIMBURSE…read more I dropped off a rug to be cleaned at John's Cleaners on Richmond Beach Road and after two weeks with no call from them, went by to pick it up. The ends of the rug are completely sheared off, the color is faded and it smells burned. John reminded me twice that he didn't charge me (for the "service" of ruining my rug, I guess?) and blamed the whole debacle on defective glue. This is a well-made wool rug from Schoolhouse Electric that is less than two years old. He is refusing to replace it. I am not sure what I am going to do - not looking for suggestions or angry rants. I feel very stuck and frustrated and I just sincerely want to warn people not to take their rugs there. Mistakes happen but his refusal to take responsibility is pretty surprising to me. Ironically, here is a quote from his website: Welcome to John's Cleaning and Laundry Service, where we do all cleaning on premises. No excuses. No one to blame. Your buck stops here. I posted this on NextDoor to warn neighbors. So many people had similar complaints. Do not take your items here!

The best laundromat I've ever been to! I always bring my heavy items like comforters and winter…read morecoats here. The machines are clean and the prices are affordable. I always come during off days and hours, so I've never had to wait for a machine.

They charged me $100 to hem my dress because it's a "special occasion dress"... I never even told…read morethem what it was for? Also wanted to charge me $10 more to steam it after that atrocious price. Should have asked to clarify pricing before I left it so that's on me but it took a month for them to do this and I would never use them again.

I found a great alteration shop nearby in our area, and I met Clara there. She's skilled at…read morealtering clothes and can fix just about anything. I'm happy that her services are affordable, and she's easy and comfortable to talk to! Although she can be a bit rushed when there's another customer, the quality of her alterations is really good.

For the first time in a few years, I took a men's suit and a women's silk shirt in for dry…read morecleaning. Corry's always does an excellent job. The only downside--and this was entirely on me--was not asking about prices when I dropped them off. Since I hadn't taken anything in for quite a while, I didn't realize how pricey it would be. That said, they did an excellent job on both items. Total was $50 for the suit and $20 for the silk shirt. Winter 2025 prices.

CORY'S SHRUNK MY CASHMERE SWEATER ! *Also my favorite…read moresweater. Buyer beware: apparently they don't read labels. If it weren't for their wonderful tailor I'd never return.

"You can do hard things," my mom used to tell me. Let's talk about hard things a second. Cooking…read moreBeef Wellington, right there, yes, *wagging a finger* that's hard. Asking your crush out on a date to Medieval Times--that's hard. Confronting grandma about her drinking as she drains her fifth gin and tonic during Thanksgiving--that's hard. Finding a dry cleaner that can pull a two-day turnaround AND has eco friendly services. That's really hard. Really. Hard. And then I found Star Cleaners. Little did I realize they were a gem of the Lynnwood scene for a long time. I needed to get my daughter's prom dress cleaned quickly. Like I wrote above--a two-day turnaround. The staff didn't bat an eye. "Of course we can do it." Those golden words singing from their lips nearly gave me an out-of-body experience. The result? Perfection. The dress looks great. Daughter is pleased. They have my business moving forward.

I was very sad to learn that the prior owners were retiring but happy for them of course :-)…read more New ownership, Thuy-An and her team, continues to impress!!! They're welcoming & the quality of cleaning has been consistently excellent. They're making thoughtful updates and are focused on doing things right. I'm glad to see such care put into both the service and the results during this time of transition. Highly recommend!

One day when it was very crowded and the owner was busy with another customer, the owner's son…read morehelped me out and was able to expedite the processes. As I recently hurt my back, it has been difficult bending down and his son helped me out and had a great smile! 10/10 would recommend!

Very rude. Obnoxious. Claims to be eco friendly but uses lots of plastic. Always complaining and…read morecriticizing.