John Nugent &amp; Sons

(184 reviews)

Very pleased with Plumb Professionals. Gary was prompt, upfront and honest. Their initial visit…read moreand consult was free of charge, with no pressure. I followed up for a full service. Would highly recommend.

Giving two because they don't charge for coming over and are quick to respond on Yelp. Taking out 3…read morestars because I just noticed that they wanted to charge me for a never existing leak. Had they only quoted me for the requested service which was replacing the valve, I'd say their price is reasonable and in line with others but squeezing a non-necessary repair is not acceptable.

Reddick & Sons

4.6

(457 reviews)

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

MJW Plumbing Company

4.9

(93 reviews)

This is a very belated review but Mike helped us with a plumbing problem about 6 years ago and he…read morewas great. Excellent communication and very reliable. He really cares about his clients. We will definitely use his services again.

We had a great plumber fix our plumbing and it's working well now. They fit us in quickly.read more

Marines Service Co.

4.5

(790 reviews)

Sylvester was on time, which was a nice change from other service companies!…read moreRepaired our toilet without a mess, nor did he recommend a bunch of expensive unnecessary work. Professional and personable, will request him for our next plumbing job!!

$495 to replace a residential porch light 9 feet high?…read moreOUTRAGEOUS AND THE HIGHEST BID!

Cardinal Plumbing Heating & Air

4.2

(268 reviews)

Jamie is great. He is personable and professional. He got our AC back on and helped optimize…read moreairflow for the season.

We recently requested a quote from Cardinal Plumbing Heating and Air for a whole home humidifier…read more Faisal provided all of our options, answered our questions, and explained why he recommended one option over the others. We were provided a quote quickly and were pleased that it came in around what we budgeted for the project. He even explained how to operate our HVAC damper after we assumed it was broken for years since the diagram for it was wrong. We've called Cardinal several times over the years of owning our home. To date they have replaced our water heater, furnace, AC unit, and a toilet. We have been satisfied every single time. I would even say that we've been impressed with how well each of their technicians communicate, how quickly the job is completed, and how high quality the work is. We look forward to working with them again for this humidifier.

Mirek's Plumbing Services

(29 reviews)

He installed a direct vent 50-gallon gas water heater at my daughter's condo. He ran into an…read moreunexpected issue that he didn't consider when providing the estimate. He didn't ask for additional payment, but I gave it to him anyway. I'm very happy with the price and the service.

Came within 24 hours to diagnose serious water pressure issues. Could have told me I needed to…read morereplace multiple expensive parts and I wouldn't have known otherwise - instead recommended a simple fix as an initial approach, and charged me way less than I anticipated. Seems to be an honest, knowledgeable and friendly plumber - plan on using him for any future plumbing concerns!!!

Veteran Plumbing Services

(67 reviews)

I have worked with veteran plumbing services for over a year and they have been prompt, respectful…read moreand decently priced. Recently, I had hired them for fixing and providing a quote for replacing our water heater. Shout-out to Willie who was very respectful and honest about my options and also taught me a few things about how to diagnose things myself. I highly recommend their services to anyone. Thank you!

0/10 recommend. Absolute garbage scamming business. Terrible customer service and scammed me out of…read moremoney. Charged me $250 for service but said what I actually needed was to change out the whole toilet AFTER the job was already done. They don't call you back and instead email you. If you are a veteran or a woman, do not use this absolutely garbage company.

Tim Whistler Plumbing, Gas Fitting, HVAC, and Electrical

(396 reviews)

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

They are professional, punctual, knowledgeable and do good quality work. I very much respect the…read moretechnician, but the problem appears to lie with the company's practices and fees. The main problem and downside is that they are very expensive and overcharge. Despite the Yelp page saying that the company provides a "free estimate", I was quoted $49 for the technician to travel. In addition, if I had not chosen to go ahead with the repair, the company would have charged me an additional $150 diagnostic fee. Essentially, despite the yelp profile stating a "free estimate", it will cost you closer to $200 to get a quote. I see this as false advertisement. In addition, when the technician concluded that the problem was the capacitor, I received a final quote of $600. When I googled the price of the same capacitor online, the price range was in between 75$ - 150$. Essentially, they are charging a premium of at least $450 per replacement for a single part (capacitor). Despite their professionalism and quality work, I do not recommend this company for the reasons stated above. If price is not a concern for you, and you would rather pay twice the market value for a job then you should definitely choose them. EDIT: I actually googled the price of a capacitor and offered to buy my own. I was told that by the technician that if I purchased my own capacitor that the company would not install it. In conclusion, they did not address any of my concerns. Unfortunately, after reading the other bad reviews, there seems to be a consistent pattern of discrepancies between what they tell customers and what they instruct technicians to say on site. Making an honest living is so much more rewarding than making it dishonest living.

AllTech Services

(154 reviews)

This review is for Abby the tech that has earned my respect no fluff just professional at what she…read moredoes best. I suggest if you have problem with your hvac system i highly recomend Abby for the job. She makes a difference in getting the job done right. Remember The name Abby. Carl DeShazior aka dr belle Author of Great deeds Indeed Its all about helping other people.

This review is for Miguel, Alltech HVAC technician. He not only arrived on time but he was very…read moreinformative and honest about the work that needed to be done. I was very comfortable and grateful for his quick response and repair. I had time constraints and he was very conscientious about my time. Great job, Miguel! Thank you!!

Wacker Plumbing

(45 reviews)

This company and their employees are simply outstanding!…read more I'm fairly handy, and usually do most of the fixing installing, etc., at home. However, I took a look at the new Delta kitchen faucet, the tight quarters, the crusted and stuck joints, and decided to call in the "pros from Dover." Ben is professional, courteous, very engaging, explained what he was doing, and did a superb job. Ben is pretty typical of Wacker Plumbing. They are always amazing! The people who provide the service, The people in the office--all are a delight to deal with. Thank you, Ben, and thank you Wacker Plumbing!

Wacker plumbing was professional and arrived within the estimated time frame. I needed bathroom…read moreshower stem valves replaced. Wacker's service tech Nick did the job in 45 minutes. This job literally cost me 1/2 the amount of the lowest estimate I had received from three other plumbers. I Nick also helped out with two other quick requests at no charge. I will definitely call them for any other future plumbing needs. Highly recommended!!!

M.A.C. Master

4.9

(40 reviews)

This team was so easy to work with! I called them on a Tuesday for a standard dryer vent cleaning…read moreand they were able to come at 8AM Thursday. My mom works for a dryer vent company in another location, so I know what to look for in a high quality cleaning company versus one that says they clean vents but don't actually clean the dryer vent. MAC Master did everything I expected, and they were professional and friendly. Their prices are also very reasonable for the quality of service they provide. I highly recommend them!

RESPONSE TO BUSINESS: The second cleaning was done Sept. 2021 so it's been 14ish months since you…read morewere here. I based my second review on two things: 1. I was informed that dryer vents should be cleaned every 2-3 years, and 2. You did clog the vent the first time you were here and I did call and pay a dryer technician unnecessarily only to find out my vent was clogged. You had to come back a second time to try to clean it again, which I appreciate. If you read my reviews, they don't speak negatively of your business. In my first review, I stated that people should hire you and I suggested that if they do, they should do a walkthrough since some of my vents were missed. At that point, if I didn't like your company, I wouldn't have hired you a second time. With regard to the second cleaning, again, my review isn't negative, I'm stating my experience. If you remember, when you returned after learning about the clog, you came here and stated that builders shouldn't put these grates on the exhaust vents. You were basically suggesting it's the builders fault for the clog and there's little you can do about it. Whether that's true or not, the grates are what they are and they need cleaning. If your company doesn't go on roofs to clean them, then I believe it makes sense for somone with an exhaust vent on their roof to hire someone that does go on roofs to clean them. My 3-star rating is based on: 1. that vents were missed the first time I used your service, and 2. that my dryer exhaust vent was immediately clogged the second time I used your service. What rating do you suggest for that? ------------------------------------------------------------------------------------------ I used MAC Master again after I moved. They came in and cleaned the HVAC unit and the dryer vent. The next day, my dryer stopped drying. Since I had just had the vent cleaned, it had to be the dryer. I called a dryer technician to come check it out. Turns out, that the dryer vent was clogged. I called MAC Master to tell them of the issue. They came out again and mentioned that builders usually put a grate on the exhaust vent of dryers so that animals don't go into them, however, mine is on the roof and they don't go on roofs. They went into my attic and punched a hole in my dryer vent and tried to clean it from there. About a year later, my dryer isn't drying again. This time I used the trick the dryer tech showed me to see if it's the vent. The trick is to run the dryer with the dryer door open (you have to hold the door closed switch so it runs while the door is open) and hold a paper towel over the lint exhaust vent (with the lint filter removed). By doing this, you can see if the vent is trying to suck in the paper towel (make sure you don't lose that paper towel in there!). There was zero suction, so my vent was clogged again. I'm not surprised considering it was not cleaned and the grate probably had a few unclogged holes for air flow this whole time. I had to hire another HVAC cleaning company that does go on roofs to come and clean the dryer vent again. This should not need to be done yearly if it's cleaned properly. So after paying MAC Master for the cleaning, I wasted money on a dryer technician, and then had to pay another HVAC company for a full dryer vent cleaning to make sure the grate was cleaned. I've attached a picture of the grate. My suggestion is that If you have a dryer venting out of your roof, hire a company that will go on your roof to do a full cleaning.

Meade's Heating and Air

(64 reviews)

Meade's went above and beyond for us when our AC went out. The owner was in contact with us letting…read moreus know that they would get to our home before the end of the business day. Their technician, Mason, showed up an hour earlier than he said he would. He knew what the problem was just by me describing the noise the unit was making. He had it fixed within an hour walking me through what was broken and how he was going to fix it. He also gave a great deal of information of proactive maintenance of the HVAC system. He was kind and professional. Overall great experience with this company, I would highly recommend.

Meade are always very polite and responsive. I'm so glad to have them available to us as you get an…read moreactual human on the phone and a local one, rather than someone in a far away call center. We had them here today to check out a noise from our air handler and found out an animal had gotten in and been pretty much pulverized. Mason was a huge help in dealing with the issue and providing advice around a couple other areas of a concern related to our unit. I am truly grateful for his help in the responsiveness of the Meade team! We will be using them for a long time. I highly recommend them!

Artistry Lighting

5.0

(2 reviews)

•$$$

Some of the nicest, most genuine people I have worked with in the entire NoVA area. Excellent…read moreproducts and experience. Highly recommend.

Lots of crystal chandeliers in the show room, but they also have a lot of catalog filled with metal…read morelights. They also sell furniture, ceiling medallion, and light bulbs. Nice selection and they have everything for home improvement including massage chairs.

MoldGone

(164 reviews)

We had a pretty bad mold infestation in our basement due to lack of climate control and water…read moredamage. We sought out several bids from mold remediation groups. Moldgone was easily one of the best quotes we got. I really like how they were very communicative to the client. Large mold remediation projects can be quite stressfull and they truly understand that and are more than happy to answer any and all questions. We are very please with the outcome of the remediation as well as the reconstruction. Highly recommended!

My entire experience with MoldGone was first rate, in line with all the other reviews. I submitted…read morea request online and heard back from several companies, including MoldGone. After reviewing the ratings, MoldGone was the clear choice. I spoke with Kevin who scheduled a visit within days of my request. He tested for mold, explained the various remediation options, with very reasonable pricing. Kevin was professional and knowledgeable, and instilled great confidence. If you have any concerns about mold, call MoldGone. You won't regret it.

Imperial Irrigation & Lighting

See more unrecommended reviews

(8 reviews)

I have used a multitude of landscaping, irrigation, and lighting service providers over 30 years…read more.. Hector and his team at imperial irrigation and lighting are the best. Knowledge, expertise, communication skills, diligence, and industriousness are what Hector and his team are about. If you want irrigation, lighting, or a large sod install project done and done right -- call Hector.

Imperial Irrigation & Lighting did an excellent job installing the irrigation system for our home…read morein Giles Overlook. Hector and team provide quality work with a personal touch. We definitely recommend Imperial Irrigation & lighting! They are the best!

Keith Allison Paving

5.0

(28 reviews)

Did a great job repaving my driveway. Had an asphalt paving expert look at it and he said as much…read more With that said they were not going to cut certain parts of the driveway that would have looked sloppy if they hadn't. However since I asked they did. So if you know exactly what you want you should make that explicit. Otherwise they did a solid job.

The estimator Pete was super fast and gave us options on the length of access road to re-pave…read more Keith and team arrived when they said they would, used a Bobcat to tear up weakened areas of the access road, and filled in the divots in the first pass. Then a clean 2.5-inch top layer applied. Great attention to detail and edging. It's practically a work of art! The price was extremely good, for a 200-ft run.

American Solar Enterprises

4.6

(9 reviews)

We have worked with American Solar in the past and had a good experience with Joel, the owner, and…read morehis assistant, but it appears the company has changed. This week a different crew came to replace some insulation and to install a "critter guard" to keep animals out from under our panels. When they left, the price of the work was more than 40% higher than what was in the written, itemized estimate. I spoke with Joel, the owner. He told me that the cost of a both the service call and labor had increased, but no explanation was provided for the failure to update the quote. The main increase in the invoice came from the labor time, which was nearly twice what was originally quoted. I asked if the crew was inexperienced so it took them longer, and he told me that he had sent an experienced team who knew what they were doing. They had called him during the work, however, to report that they were slipping on the roofing shingles, so it took nearly twice the usual time to finish the job. They had even tried to use some kind of a safety harness, but it failed to solve the problem. I told Joel that it would have been appropriate for the workers to tell the client that they were not feeling safe on the roof before the work was begun. I never would have allowed anyone to continue working on a roof they claimed was dangerous. Joel then told me this was an inexperienced crew who were unable to assess conditions on the roof until they were well into the job, and at that point, they couldn't really stop working. In sum, I was told that the crew was experienced enough to work efficiently, but they took four hours to complete the job. I was then told they were so inexperienced that they spent those four hours slipping and sliding around on our roof, but we heard no sounds of this inside the house, and nobody informed us there was a problem until it was time to pay. I was told that American Solar decided, without informing us, the homeowners, that they would continue installing materials on a roof that their workers had reported was unsafe. Even setting aside the contradictory statements, we find it difficult to believe that an established company would disregard both safety and liability in this manner. No offer was made to honor the quoted pricing. No offer was made to honor the quoted labor cost. I was simply thanked for my "feedback" and told that "this is why it's called an estimate." We were charged $1200 for 30 feet of insulation and wire guards to keep squirrels from nesting under two solar panels. We paid the invoice in full, an expensive lesson learned. We will use another company for any future needs.

Joel and his assistant were wonderful! We have an old system of thin film (not installed by them)…read moreand yet they detached the broken strip, reconnected the wires, reset the system- which was not easy- and got us up and running again. All this on the day of the Climate Summit...how fitting! :)

Craftsman Auto Care

5.0

(2 reviews)

These guys are AMAZING!! New company in the area. Professional, affordable and honest! I will…read moredefinitely recommend and come back.

I love love love this auto care shop. They are always transparent about their pricing and provide…read moreevidence of any issues they find with my vehicle. As long as I am in the area this is where I will go.

Costco Gas

4.4

(26 reviews)

This Costco gas station is always very crowded. Their prices are usually higher than Fairfax and…read moreChantilly by around 5 cents per gallon. However, they have the lights above the gas pumps which indicate which ones are free. This is useful and helps to keep traffic moving. The quality of the gas is top tier as this is Costco!

I mean... it's Costco Gas!! Great prices. Luckily I've learned the best times to come here to avoid…read moreinsanely long lines! I also love the addition of the pump status, showing if it is occupied or available. Only downside to this location is the entrance can get crowded when there are long lines as there is one narrow way in. Staff are always friendly and helpful when needed.

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Susan S.

7 years ago

I just replaced my entire HVAC system, including humidifier, wifi thermostat and also my hot water heater. I live in an end unit town house which is 30 years old. My old system was installed in 2002 and it was limping along on about 50% of capacity so it was time for a new one. I interviewed and got estimates from four companies, all who coincidentally install Carrier equipment. This made my comparisons a little easier. Carl of John Nugent & Sons came to my house to give me my fourth and final estimate. Each of the companies I was considering had high recommendations in various consumer publications and on line reviews. Each one spent time with me explaining the various options (a multi-stage compressor was an expensive, big deal to most of them) and answering my many questions. That said, I was looking for what would be the most efficient system for me at the best price - and I wanted a company who would do both the HVAC and the water heater at the same time. Carl made wise recommendations on what I needed, what would work with my ductwork and what were just "bells and whistles" which would have cost a lot more (and frankly may not have helped lower my electric bills which was one of my goals). And he gave me an excellent price for the whole job. I did elect to add UV lights to my system after doing some research. They were expensive but hopefully will make a difference with molds and mildews which build up on the damp coils especially during the summer a/c season. The hot water heater was part of the price (I specifically chose vendors for estimates who advertised that they would the whole job at one time. Two of the sales reps actually suggested I have Home Depot do the water heater. They eliminated themselves by doing this... even though their pricing was much higher without the water heater, as was the third estimate which included the water heater). I hired John Nugent & Sons within 24 hours of Carl's visit and they were ready to start on the work immediately. WOW! The next morning their service rep (I'd call him kind of a "project manager") Chad came to look over and measure the space to determine exactly how they'd lay out the air handler, humidifier etc. He carefully considered my input (based on Carl's detailed notes which were on my estimate) and then left detailed instructions - in writing - for the work crew. The very next morning, a Friday (on a freezing and snowy day), the work crew of four guys showed up at 7 am. I felt so sorry for them working in the freezing temps and snow all day and kept the hot coffee coming. They paid close attention to all of the careful notes Chad had left and followed his instructions to the letter. By 2:30 I had heat again, a new heat pump, thermostat and air handler. WOW again! They were efficient, neat (they cleaned up everything, even wiped the floor down! before they left), polite and knowledgeable about their products. They added a cold air return on my lower level along with an additional damper; the ductwork they custom fit all of the new ductwork (the last company who replaced the air handler didn't bother to replace the plenum or any of the ductwork...). They helped me set up the wifi thermostat (piece of cake) and said they'd be back Monday to finish the hot water heater (which they moved to a new and better location in my laundry room) and install the humidifier. Two of the Friday team - Tom and John (I don't think these are their real names, btw) were back bright and early Monday morning to finish the work. They checked with me before they did any work to make sure they had the right instructions and then installed the new humidifier and water heater, custom cutting the brass pipes and making sure everything was perfect before they left. They went over everything with me to make sure I understood all of it before they left. They really understood the equipment and didn't take any shortcuts to make the install easier on them. I sincerely appreciate this approach! Do it RIGHT THE FIRST TIME! I am not an engineer and HVAC bores me to tears - but I've also worked with many HVAC contractors over the years. I give John Nugent & Sons and their whole team an absolutely stellar, Top of the Line review. They left no stone unturned in every aspect of this job. I couldn't be happier - and if you need an HVAC contractor, you won't go wrong if you use John Nugent & Sons. read more

Jamie B.

4 years ago

The team from John Nugent & Sons was great from the very start. When our furnace quit during the recent heat wave, we reached out to friends for referrals and ended up getting FIVE different estimates for a new furnace and AC system. Nugent's estimator Carl, was very knowledgeable about the products they use and did a great job explaining our options without up-selling us. The estimate was the second lowest price of the five and included features that we would have paid extra for elsewhere. Nugent & Sons schedules a preinstall appointment before the actual service date. Our preinstall appointment occurred the day after we signed the proposal. Mike showed up on time and was very thorough in his inspection and explanations. One amazing perk: Mike installed 2 window AC units to keep us comfortable until our installation appointment 6 days later for NO EXTRA CHARGE! Why doesn't EVERY company do this?? For the install, the team arrived on-time and were professional, friendly, willing to answer all our questions. There was a major detail of our job that made the install more complicated. We wished to relocate the AC compressor (wiring, lines, etc) to the opposite side of the house to prepare for a future patio renovation. Nugent & Sons treated the move as "no big deal" whereas the other companies would have charged a lot more money for this service. There were a few extra tasks that were completed on-site due to the smaller furnace like extending the gas line, moving drain lines, new J-boxes, etc and all was completed with no complaints and no extra charges. I am an engineer and I do a lot of my own work so I have an eye for detail and have high expectations. The entire crew including Payne, John, and Edwin were FIRST CLASS. Every clamp, every screw, every cut, every fitting, every zip-tie, every pipe. Everything was done correctly the first time and with excellent attention to detail! read more

KL M.

15 years ago

First time ever calling John Nugent & Sons yesterday. I went in nearly blind, with only their website and these few Yelp reviews as a guide. With a mini heatwave pending and my A/C suddenly on the fritz, I'd called another (recommended) outfit and they couldn't see me until Tue -- well after the wave would have swelled and gone. JN&S told me they could see me the next day (today). Even better: They called early this morn and said they were in the 'hood and asked if they could come earlier. In disbelief and with sweat-stung eyes I exclaimed, "Are you kidding me? That'd be a hot yes!" They said they'd call when they were en route. Got the call an hour later, was told the tech would be here in about 15 mins, and sure enough he was. My technician was professional, courteous, quick, and honest. Turned out I was lucky for now -- unit's fine, but the capacitor was busted. What? My flux capacitor?! (You get punchy when it's 95º in your house. What on EARTH did our unspoiled forefathers do in their ridiculous clothes and wigs??) The tech had a capacitor in the truck, installed it immediately, and an hour later I'm back in business. I've heard horror stories, and it seems people are always looking for a plumber or A/C service company they can trust. Well I can tell you my experience was nothing but pleasant, from the first call to my tech's exit. No hard sell -- what people fear most when dealing with A/C service companies -- and, since no real diagnostics were required (as my tech found the problem immediately), I wasn't charged a mysterious Blanket Benjamin Plus for the look-see. Hopefully I won't need to call John Nugent & Sons again too soon, but I certainly will if I need to. Highly recommend and will spread the word in my community! read more

K H.

9 years ago

We had a leak in our water main, with our quarterly water usage jumping to 74K gallons from the normal 5K gallons. We tried to locate and pinpoint the leak for a spot repair but the location company could not find it. we were then faced with replacing the entire water line, from meter to the house is 130' through the neighbor's yard with a cornucopia of underground utilities (gas, electric, Verizon, etc.) that had to be located and manually dug around. We got 4 competitive bids from plumbing firms that included manually trenching the 130' (3 feet deep) new water line. Matthew Lange, Jr, of John Nugent provided the most comprehensive and competitive proposal on the spot from his iPhone. Explaining in detail the directional boring equipment they would use (they own the machine, most plumbers sub it out) to pull a new water line with minimal disruption to my neighbor's yard. Matt and his team did a great job, keeping us informed about their progress and the minor issue when they had to halt digging as it turns out Miss Utility had mismarked where the underground gas line was and they had to come back out and locate it. Very professional, did a great job of minimizing the damage to the lawns and filled and compacted the excavations and put down grass seed. I highly recommend them! Give Matt a call 703.887.7191. You will not be disappointed. this was a very large, unplanned expenditure, but we had no choice but to replace the water line given how badly it was leaking. read more

Bill P.

8 years ago

One of our 10-year old Sanyo ductless heat pumps has recently failed, and the second one was no longer providing sufficient heat. After reviewing several ductless systems, we decided to get the highly-regarded Mitsubishi system. The Mitsubishi website provides a listing of their best dealers (Diamond Contractors). This helped us select John Nugent & Sons, which also had superior ratings in Consumers Checkbook. Our experience with John Nugent & Sons was totally positive, starting with the initial call to Jennifer, to set-up an appointment for an evaluation. RJ Parker (Comfort Consultant) who evaluated our living areas, answered all our questions, and provided detailed recommendations. We selected the Mitsubishi Hyper heat pumps with matching wall-mounted air handlers. Not only do these units provide full heat even when outside temperatures drop to 13 degrees, the manufacturer offers a 12-year warranty, with the dealer providing a two-year warranty on labor. Heba, the project scheduler, arranged for Chad (Installation Manager) to do the installation walk-through. A few days later, the installation crew, headed by Joel began work (in bitterly cold temperatures). The larger unit was installed on the first day, and the smaller unit on the second. Both systems were installed beautifully and work perfectly. John Nugent & Sons has exceeded our expectations. read more

Ellen B.

8 years ago

We called the emergency service line of John Nugent & Sons early Sunday morning to help restore heat to our home. Virginia was under a state of emergency due to a storm that brought over a foot of snow to the region. We received a call back within an hour, and within 2 hours the OWNER of the company was at our doorstep ready to help! We have had a service contract with John Nugent & Sons for over a year and have been very pleased with their services, but we were completely blown away by their commitment to providing such excellent customer service during this snowstorm. None of his technicians could make it out of their respective neighborhoods to reach us, so the owner drove to us from over an hour away to assist in the middle of the storm. He was friendly, courteous, and resolved our issue within 30 minutes. The issue turned out to be due to a safety shut off due to a downdraft (aka- user error!). He could not have been nicer, explained how the safety feature works, how to restart the system, and what issues to be on the look out for. We were already happy customers of John Nugent & Sons, but this recent experience really sealed the deal for us to stay with them for all of our heating, AC, electric needs in the future. They are a family-owned operation for 40+ years, and they clearly value their customers and employees like family. Thank you, Mr. Nugent! read more

Gamar Y.

4 years ago

My whole experience with John Nugent & Sons was very positive starting from providing me a quote up to the installation of new equipment - Carrier Infinity heating/cooling. Lucas was very patient and not pushy to make a decision and I took all the time to research, consult and finally make a decision on the equipment brand and model. He was addressing all our questions diligently and met all our conditions which made our decision to work with John Nugent. Thanks for excellent support Lucas! The installation went great, the crew -Jorge, Juan and Nicholas came on time, worked very professionally, accurately and clean, explaining us all the issues and clarifying questions. We appreciate their suggestion on how to use the system effectively so that it serves for longer years though it added more hours to the work. They protected the floors with the fabric and cleaned after finishing the work. We are also thankful to Dave who came today and installed a surge protector and took time to explain how it works. Excellent work guys! And thanks to customer support which is very responsive and helpful. Now is the turn for the equipment to show itself and prove we've made right decision in going with the best of the line:-) We would definitely recommend John Nugent & Sons to anyone who wants quality and value for their money! read more

J. K.

4 years ago

I am incredibly pleased with the service. My life has been crashing around this autumn, and this plumbing problem was just yet another on that large pile. I'd originally contacted another plumbing service, who charged me around $300 for leak detection (there was no teardown of any sort at the time). The original plumber explained that it would cost me at least $1000 to fix everything (including pipes). With his initial assessment and some advice, I looked for a remediation service. The remediation specialist then told me that I wouldn't need such levels of service, probably, and that maybe I ought to call a different plumbing service, as the first plumber's standards were not industry standard. So I did. I called several, and eventually ended up with John Nugent & Sons. Shawn came out, took a look, and then fixed the faucet, telling me what I needed to look out for. He answered many questions I had regarding the faucet and shower, and even helped me out with the shower drain. He charged me around $200 total. He also said I didn't need to replace any pipes. So he saved me quite the headache and money. If we have any more plumbing concerns, we will be calling on John Nugent & Sons, and I will specifically be asking for Shawn. Thank you so much for helping me out during this rough time. read more

Julia R.

9 years ago

We recently had the misfortune of having to replace a sewer line but, having worked with Nugent & Sons (Shawn was our go-to guy) recently on various plumbing jobs and been very pleased with the quality of work, we looked to them for assistance with replacing the sewer line and were not disappointed. Matt Jr. and his crew (Eddy, Carlos, Alex and Hector) were knowledgeable and helpful from start to finish. Once it was determined what and where the problem was (tree root intrusion), Matt patiently went over replacement options for the direction of the new line- the advantages and disadvantages of each- taking into consideration the cost of replacing an elevated brick sidewalk/partial driveway had we chosen to go one route. His guidance in this area was invaluable as was his calm demeanor. This was a complex job and we were very appreciative of the professionalism and expertise exhibited by the team. Matt gave us a clear picture of the scope as well as the cost and kept to his proposal and timeline, We were able to turn our water on a day and a half after the work commenced. Considering how overwhelmed we were when we discovered we needed to have this work done, it was wonderful to have such a knowledgeable resource on our side, whom we knew we could trust. read more

M B.

223

11 years ago

They were FANTASTIC!!! I received an excellent price from Mr. Mike Jackson in November. Two days later, my new AC/Heat unit was installed! They were professional and very knowledgeable as well as trustworthy in my home. After talking to me and finding out my specific needs, Mr Jackson uncovered some issues I was having with allergenic family members not being able to come to my house due to pet dander. He recommended that I get a few "extras" that will help my problem. Upon Mr. Jacksons recommendation I bought the Air Knight Filtration system as well as a 5-inch filter on my new system. My new system is UNBELIEVABLE!!! It cleans the air of dust, pollen, pet dander and odors. My 6 year old allergic niece was not able to come to my home for more than an hour before my new system was installed due to the pet dander. In December she was able to spend her entire winter break with me!! Not only did I get a new system but the quality of my life has improved. This was a life changer!! I could not be happier! Thank you for taking the time to ask the right questions and solve a huge problem that I thought was unsolvable! I highly recommend John Nugent & Sons!!! read more

Mike J.

3 years ago

We had John Nugent & Sons recently quote and install a 2-ton Carrier heat pump to replace a very old system (including a 38-year-old air handler in a very tight space) and the experience was excellent. We received three proposals for a new system and Nugent's price was very, very attractive for the exact same equipment as a competitor. Since their recent reviews were very good we selected their proposal. Once we signed the proposal they were able to send a tech for a pre-inspection within a day or two. The actual system installation was able to be performed about one week later and was handled very professionally by Juan and Isaac. They were right on time and very careful with keeping things clean (the air handler was on our third floor) and when they left you couldn't even tell they'd been there. They were friendly and answered all our questions (e.g. "how's it going?") throughout the day. Their office staff is also superb - very friendly and responsive on the scheduling phone calls and with help registering the system afterwards. I would heartily recommend John Nugent & Sons. read more

Ken N.

4 years ago

John Nugent & Sons - Michael Sewell April 19, 2022 our basement toilet developed a small leak recently. Every time it was flushed a small bit of water seeped from the front toilet base. Not an emergency, seepage could be cleaned-up with one paper towel. That morning I called John Nugent & Sons as we have worked with them before. We were impressively pleased with Mitch Thompson's (Tech #282) work on re-design of hot and cold lines to basement sink and washing machine as well as replacing the main water shut off with a more efficient method. We informed Nugent & Sons that it was not an emergency; however, they had Michael Sewell respond within a few hours. Michael is very friendly and very knowledgeable. After discussing the problem and most likely solution, he got right to work. He explained what he was doing and did not mind me watching or asking questions (if I wanted). As I would unquestionably recommend Mitch (and have - for work performed for a neighbor), I would also recommend Michael. A job well done. Michael T Neff 1012 North Jefferson Street read more

Naomi M.

1 year ago

We had an outage of our AC unit and attempted to schedule an appointment. Of course, many of our fellow Virginia neighbors were experiencing the same thing because we could not get a same day appointment. Customer Service was very nice, forgive me for forgetting your name, and told us they can schedule us for tomorrow. We initial declined and said we would go with a different company, but we called back and said we would like to make the appointment anyway due to dissatisfaction with the other company's inability to provide a time block. She was gracious and scheduled us. Then we get a call from her about a half hour later that a Technician is in our area! Completely unexpected, made our day! So Jason was dispatched and arrived within 30 minutes. Got us up and running in another 30 - 45 minutes. All that to say our experience with John Nugent & Sons was beyond phenomenal. We will sleep very comfortably tonight! Thank you. Flexibility, great customer service, and true professionals. We highly recommend this company. read more

Duncan W.

9 years ago

Nugent is as good as it gets. From the first, every person I had contact with was polite, professional, helpful, and obliging. Every one, from Bill, who came to give me an estimate, and who patiently waited while I and my wife debated which company to use, to Chad, who came to prepare for the guys who installed my two furnaces, to the installation guys themselves. They finished the installation at 6pm but needed to wait an hour before they could test the system. It was a Friday! They stayed at my house--all four of them--waiting for the moment when they could test the system. Most other installation guys would just have disappeared. These guys stayed the extra hour. Overall, the advantage in dealing with Nugent is very simple. This is a small, family-run firm which will go the extra mile for you. I would use them over any other firm and would recommend them highly. read more

Jay S.

9 years ago

John Nugent and Sons has been our "go-to" company for the past few years. We have always experienced quality service with the company. A month ago in the afternoon, I found that our hot water heater was leaking and I wanted it replaced that same day. The company sent a work crew within two hours or less of my phone call and the new water heater had been installed in less than 5 hours. Yesterday, I called on John Nugent and Sons again due to an HVAC issue. The company was very responsive to my call and had a technician at my door in less than 24 hours. The technicians with John Nugent and Sons have always been respectful to my wife and I. The technicians, especially MARK and JASON YIM, were very competent and helpful. I am very thankful for the high quality of work that John Nugent and Sons have done for my wife and I. I would highly recommend this company. read more

Trish L.

10 years ago

My entire experience with John Nugent & Sons was excellent...from my initial contact with the firm, all the way to the end. The customer service individuals were extremely professional and curtious (a step above the other firms we had contacted. And not that the other firms were bad... ). Chad, the sales rep, was awesome. He explained everything in detail as we were replacing our AC unit with a heat pump to work in conjunction with our oil furnace. And, Chad also worked with us to replace a spiderweb of flex duct in our basement ceiling that our remodeling contractor had left behind. Last but not least, the installation people were awesome as well.... they arrived on time, were professional, the work looked clean, left the basement spotless and finished on time. We have had our system now for about a month and it is running great. I highly recommend this firm. read more

Michael C.

8 years ago

John Nugent and Sons have been a quality service and repair company for numerous jobs and appliances in a home or business. I have used them for my home needs of Electrical, Plumbing, and HVAC. Their knowledge and attitude are unmatched and when there are suggested repairs, they keep the customers need and financial ability in mind. I have never been up-sold into a product that is not needed. If the repair is costly they let you know up-front the total and possible options. I have also used them for the commercial swimming and tennis facility that I manager during the summer. When it came time to repair a collapsed waste line, Nugent had no problem getting a backhoe and digital reader to identify the exact spot and dig with precision. This resulted in a bill 1/2 of the other bidders. Can say enough about them and would recommend over any other company. read more

Dawn H.

8 years ago

I wasn't sure what was going wrong with our whole house humidifier, so I called this company, hopeful that they could check it out for me. To my surprise and delight, technician Jason Yim was available that very afternoon. He came out, identified the problem, and gave me an estimate and recommendation for what to do next. We are having him come back out to do that repair. Even better, though, was that he paid attention to what I was telling him about our experience with the humidifier and suggested that he perform a furnace check, which I gladly accepted, and he was able to identify and repair a concern that could have caused quite an inconvenient problem in the future. Everyone with whom I have spoken has been wonderfully courteous and responsive and I definitely appreciate their attention to detail and follow up. I highly recommend this company. read more

Raul T.

11 years ago

Excellent customer service! We have been with John Nugent and Sons for over four years. In 2012 our great technician, Nick G., repaired our air conditioning unit the day before the infamous derecho hit, and my wife had just had ankle replacement surgery. Nick had the part in his truck and was able to fix the unit without wait, and we had air conditioning throughout the derecho ordeal. We had Nugent and Sons replace our central heating and air the same year, and the work was professional, clean and on-time. Since then we have had the same technician, Nick, performing the summer and winter maintenance checks. The company always reminds us of the needed service and initiates scheduling the visit, which is helpful for our busy schedules.I would recommend John Nugent and Sons to anyone needing dependable, professional heating and air conditioning services. read more

Dan F.

10 years ago

We have been using John Nugent & Sons for years, and we always go back because Nugent & Sons does the job right. On the hottest summer days when there are many calls for A/C work, Nugent & Sons still will make it out to my home for the diagnosis, many times within hours. If they have the part on the truck they will fix the issues right away. The price is fair, the service is excellent, and all of their service reps are polite and professional. I just had a blower motor and capacitor burn out due to electrical storms. Nugent and Son's came out to my home, diagnosed and repaired the unit in under one hour. Earlier this summer a capacitor on my AC compressor was diagnosed and replaced within hours of my call. On these hot days I am grateful to have my AC back on quickly. I thank Ron Mills and Nugent & Sons professional technicians for that. read more

John Nugent & Sons - electricians - Updated July 2026

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John Nugent & Sons

3.6

(21 reviews)

And zero surprise to no one, I don't need any repairs to my HVAC. Had another reputable, family…read moreowned HVAC company come up and tell me that there is absolutely nothing wrong with my unit. John Nugent & Sons was going to try and charge me $633 for work that was not needed. Be careful with these people and find another reputable company to do business with.

Kenny made a Saturday call over Easter weekend to address a problem I was having with the Carrier…read morethermostat that Nugent had installed 2 years ago. Kenny did a thorough check of the system and made sure everything was in working order before leaving. And as a sidelight, he noticed an undetected problem with one of our smoke detectors and made arrangements for Nugent to make a return call to take care of it. Nugent and Sons has installed furnace, AC, and upgraded electrical panel for us and they are definitely my go to contractor for all things electrical. Highly recommend. And highly recommend Kenny. I appreciated his thoroughness, knowledge, and expertise and especially, his professional, yet totally friendly and warm manner.

Bowman's Plumbing, Heating, Air Conditioning & Electrical

3.4

(56 reviews)

Recently my furnace stopped working. Eric was the on call technician. He correctly diagnosised the…read morefailure and followed through with the repair. He was sensitive to our schedule and keep me informed throughout the process. Thank you Eric!

January we called because our hot water heater was leaking. Bowman's came out quickly (for a $130…read moreservice charge), confirmed it was leaking, and told us it was under warranty. We were informed they would contact us within a few days to schedule the replacement. More than a month later, after numerous unanswered calls and messages, I finally reached someone who scheduled the replacement for the end of that week. However, we were then told the labor cost would be $1,500. The installers themselves were great, but unfortunately the experience with the company left a very bad impression. The installation took a little over an hour, and when I called to ask about the labor charge, I was told it was simply a flat installation fee. It felt like the warranty ultimately provided little value because the labor cost essentially offset any benefit. I reached out to discuss paying what seemed like a fair labor amount and to see if there was any flexibility, but true to the overall experience, my call was never returned. There are too many companies that value customer service and long-term relationships to continue supporting one that doesn't respond or work toward a reasonable solution. Losing a long-time customer may not matter to them, but it matters to me. I would recommend looking elsewhere, as my experience was that the warranty meant very little, communication was poor, and management never made an effort to resolve the situation. Reading other reviews, it all makes sense.

Donmar Heating, Cooling & Plumbing

(42 reviews)

Since moving into our house in September 2020, we have replaced both A/C units in the house that…read morewas built in 1990. The upstairs unit stopped cooling Sept 5. On Monday, we found there was a leak. They found the leak in the evaporator coil which the standard cost for it was $1,378.30. We didn't pay that amount, but our total bill that day was $1,684.00. We find the Technicians are very knowledgeable in what they are doing at our house. They might be more expensive than other companies, but we have been very happy with them. Thank You Edgar C. and Javier V. Becky Bakley

I cannot say enough good things about this company! We had a leaking water heater tank that needed…read moreto be replaced as soon as possible. We had so many exceptional employees helping us getting this taken care of from beginning to end! Best of all? There were NO hidden fees, or drama! We paid exactly what they said we would, no more. We highly recommend this amazing company!

Virginia Heating and Air

3.9

(33 reviews)

Have had a service contract with them for several years, which has been great to get things…read moreinspected and any repairs made at a discount. They are very responsive and shown up quickly when I've had problems (AC not working in August). They are very clear on what services they provide and pricing - very courteous too!! Highly recommended!

Have worked with this company for the past 5 years, both for repairs and routine maintenance…read more Experience has been great, in that they quickly respond to calls and seem about to come out in a reasonable length of time, especially when a repair is needed. They are very clear in their pricing, which I find quite reasonable, especially their service contract that basically pays for itself with annual furnace/AC visits. Highly recommended!

Mannix Heating & Cooling

(65 reviews)

I got four bids on the replacement of my 2 residential HVAC units. Mannix's representative, Mr…read more Kapur, was the most impressive and well-informed among those coming to my home. He suggested a method that would save me cost and aggravation in the installation process (viz., the closet housing one of the units had a narrow opening and some other estimators wanted to rip out the door frame, which Mr. Kapur determined was unnecessary.) The pricing of replacement HVACs was competitive and the installation crew was respectful, hard-working and very competent, finishing all of the project in under one day. I am very satisfied with everything Mannix did on my property.

I am extremely disappointed with my experience with Mannix Heating & Cooling. I contacted the…read morecompany regarding an Aprilaire humidifier recall because my humidifier was not working. As a homeowner, I don't know whether the issue is the recalled electrode, the humidifier itself, the wiring, or the HVAC controls. That's exactly why I hired an HVAC company--to diagnose the problem. Instead, technician Silvio Guerrero immediately stated there would be two separate charges before inspecting a single component. I even suggested we set the recall aside and simply use the visit to diagnose why my humidifier wasn't working. Rather than inspecting anything or explaining what the charges covered, he repeatedly said, "It's two charges," stated he was very busy with other service calls and didn't have time to deal with this, told me to call the office, suggested I hire another company, and left. My HVAC system itself is brand new and working perfectly. My humidifier, however, is wired into the HVAC control board. I was not asking for an HVAC repair--I was asking for my humidifier to be diagnosed. If checking the HVAC control board as part of diagnosing the humidifier required an additional charge, that should have been explained after inspecting the system. Instead, the moment the discussion involved the HVAC control board, it seemed to automatically become a separate charge without anyone even looking at the equipment. What made the experience even worse was management's response. Instead of listening to my concerns, I was told I was "argumentative" and accused of "double dipping." That accusation was both unfair and insulting. I never asked for free work or refused to pay for legitimate diagnostics. I simply expected the technician to inspect the problem, explain what he found, identify what was covered by the recall, explain any additional charges, and then let me decide how to proceed. This entire experience reflected poor communication, impatience, and a lack of professionalism from both the technician and management. Customers deserve a proper diagnosis and a clear explanation before being asked to authorize additional charges--not assumptions, accusations, and a technician who walks away without inspecting the problem. I have completely lost confidence in Mannix Heating & Cooling and will never use this company again.

Air Treatment Heating & Cooling

(63 reviews)

My wife found Air Treatment Heating and Cooling when we needed a new HVAC system installed in our…read morecondo, and the experience was excellent. Shortly after, I had an urgent need at our single-family home to inspect the system and rebalance airflow. I spoke with Dan (the owner), and it was genuinely refreshing to deal with someone who clearly cares and takes pride in the work. Dan sent Mike out, and Mike was fantastic--easy to talk to, knowledgeable, and he got everything dialed in. I even learned we have three dampers I didn't know existed. ‍ It's a real pleasure working with a company that's owner-run and service-focused--not the private-equity "roll-up" model where the goal is volume and upsells.

Very attentive and professional. Came out in a hurry and helped resolve problems. Good…read morerecommendations for adjacent vendors as well.

Ashburn HVAC Services

(57 reviews)

Ashburn HVAC also goes by the name, Snell HVAC. Same company…read more They did an HVAC inspection on a condo I manage in Fairfax. They were very professional- pleasant and efficient on the phone, they came on time, did excellent work, and charged a reasonable price.

Payam and his team are great! When another company misdiagnosed the issue with our furnace, Payam's…read moreteam came out TWICE to help us (without charging an additional service fee). Their team was professional, thorough, and made sure the job was done correctly. They're super communicative by phone and text and even took the time to explain the problem so we understood what was happening. 10/10 will use again if we need!

Neighborhood Specialists Air Conditioning & Heating, Inc.