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John Baldwin IT

4.0 (1 review)
Closed • 8:00 am - 6:00 pm

Services - John Baldwin IT

Business consulting

Data recovery

Telecommunications

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Amerigas - Customer service failure

Amerigas

(23 reviews)

I would give negative stars but I'm not given the option I was reading these reviews and every…read moresingle one of them except for two are all one star reviews. And then the other two reviews are just two star reviews. How are you guys even in business? Funny someone else had already written that in a review.. I'm flabbergasted! The customer service is not even subpar. We've been fighting with them because they keep saying we have a 1000 gallon tank on our property when we literally only have two 500 gallon tanks but they're charging us for 1, 1000 gallon tank and a 500 gallon tank. Our invoice on installment says two 500 gallon tanks why they switched it to 1000. I'm not quite sure but I think that's illegal and it's called fraudulent. So this also means that the contract we have with them is now void because they are in breach of that contract! An it's their own contract. The guy when we called the customer service line asked us why we paid the bill if it was wrong? Do you wanna sleep in the house that's 32°? It's warmer outside than it is inside. And another telling sign that the contract is now void is that we are forced to make a payment due to economic hardship. The customer service people are ignorant. We were on the phone for two hours. When in the first 5 mins I said I wanted to speak to a manager. The guy try to handle the situation on his own, which clearly he was incapable of doing so an hour and 45 minutes goes by an he was like well I can't help you with them. I'm gonna have to transfer you to my manager. Well, no sh*t! 15 minutes later, they hang up on us after waiting on the phone for two hours!!! Every time my husband has me call they tell me I'm not on the contract or I'm not on the paperwork so they can't tell me anything. I was the original owner on the account! I'm the one who made the first initial appointment now all of a sudden I don't have authorization to discuss it. Im the one who made the account! And then when my husband try's to put me "on the account" they never add me. I went onto the website and added my number in hopes hopefully they'll talk to me but still no! There's no communication from the office to the customer service center. They do not communicate AT ALL! When you tell the people at the office that they're charging you for 1000 gallon tank and it's a 500 gallon tank they won't even look at the receipt that states that they put two 500 gallon tanks on my property they just tell me well talk to the driver. What does the driver have anything to do with my account? That's not his job! He put down two 500 gallon tanks because that's what's on my original receipt! The office had to have changed i! We've also been charged with late fees even if the bill was paid in full! They also are charging us for maintenance on the propane tank that is rented from them. They are supposed to take care of the normal wear and tear on the propane tank, not us and they charge us a service fee of $300 to service their propane tank. My husband and I just got out of a lawsuit with Christian brothers because they took off with one of the trucks for three hours and stole all of our shit out of the truck. So we sued them and we won. Looks like this is gonna be another one of those cases if we don't get any resolution ASAP. And yeah, we even signed our rights away for a NO jury trial. The judge was the jury and we still won! For the simple fact of stealing and being in breach of their own contract. I'm so sick of big corporations feeling like they can take advantage of people it's so disgusting to me the lack of integrity these days is beyond me! Y'all should be ashamed of yourselves! And why is there a no run out contract but I still have to go check the propane tank to see if it's getting low on propane in order to call you to let you know that my propane is getting low. Why is there a no run out contract if I'm still having to call them when I'm running low to order more propane. It should be a self monitoring contract not a never run out because we have run out. If it's a no run out contract shouldn't they know when it's going to run out? They don't monitor it? The contract doesn't make sense! It should be, You monitor, you call us, we fill within the month.

Would rate a 0 if I could... One of their propane delivery trucks turned around in our newly…read moreasphalted driveway, ignoring the caution tape. It pulled up some of the asphalt. I have no recourse because "I am no longer an existing customer" (used to be a customer but had lots of bad experiences with them). I was hoping they would at the very least talk with the driver, but they were unwilling even to look up who was delivering on the street that day. BEYOND frustrating. DON'T USE THIS COMPANY

John Baldwin IT - businessconsulting - Updated May 2026

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