Tamra Hartman, Westside's owner is not only incredibly knowledgeable regarding computers, but she is also a joy to work with. I had a problem with my laptop, and had Tamra come over to take a look at the issue. She almost immediately figured out that I had a problem with some of the computer parts, and then took it upon herself to talk to Dell and arrange for warranty work to replace the defective parts. I didn't have to do a thing except let the Dell tech in when he came to replace the parts. Her diagnosis was absolutely correct, because my computer works just fine now. Thanks, Tamra!! read more