Had a new whole house humidifier installed. I called them and had it installed a couple of days…read morelater. Excellent service, friendly staff.

We had our annual maintenance done today on our AC We have…read morethe Bronze plan and we have an annul service done each year. A capacitor was weak and was replaced under warranty with only a labor charge

Great service and consistent quality. We used them for servicing our 20 yr old furnace/AC and…read morerecently upgraded to new, modern efficient units.

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.

Jason installed a new A/C and furnace in my home. The contract gave me a 10 year warranty on parts…read moreand labor. I experienced an issue a knocking noice through the wall from the air conditioning unit, I've tried calling and emailing for months and have had no response from Jason. What good is a labor and part warranty if it is not honored. This lack of service and follow through gives small business a bad reputation. The "Q" in Q heating &cooling does not mean quality.

Great customer service, fixed my heater and great prices. I had multiple companies come and look at…read moremy heater but were quoting me a crazy amount or told me I needed it replaced. Jose fixed my heater and it's been working perfectly fine now.

He is on time and the job is amazing. He did our air conditioning and heat, can't complain. He even…read moreteach me technique when there is minor trouble. By the way he is my neighbor too.

I cannot say enough good things about this company, I was referred to this company from a friend…read morewho had used them in the past because my old HVAC person had retired and moved out of state. I called David who did not know me prior to my furnace going down, and he was on site 90 mins later to diagnose the issue. David found out what the problem was, and we ordered the part. The part was delivered late Monday, David scheduled an appointment early on Tuesday morning. My furnace is now fixed thanks to David. David is certainly one of the most professional and kind individuals in the business. Thank God I found this company and David! He and his company are my new guys in the HVAC business. I would recommend them to anyone. Great job Sir!! and have a blessed holiday season. Todd H.

Our furnace stopped blowing warmed air at around 4pm and the house dipped to 64 degrees with the…read morenight temps predicted to fall to -3 outside. We called 2 places before we called Dutchman on a Sunday after 5pm. They are the only ones that actually answered and called us back. By 6:30pm our furnace was fixed! I highly recommend them - great customer service, knowledge and caring!

AC system had refrigerant leak. Had them fixed it 2 years ago and paid $1800. Had the same problem…read morethis week and paid them additional $1080 today. I trusted that they 'd do the job and look for the leak to fix it properly given the amount of money paid. I did some research afterwards and realize that they simply inject the dye sealant package ($50 cost) to do a temporary cover up which highly likely I will see a leak soon. It is very disappointing. Here is the invoice showing how they charge for an hour work today. Charged $262.50 to inject the sealant, and charged refrigerant by $175 / lb. My AC is 6 years old. - Updated after talking to the owner of the company. The owner told me on the phone that it will cost me $2000 + if they are conducting the leak search . As of 10/03/2024. The AC has failed, less than 10 days they have "fixed " the leak. They absolutely deserve a 1-star review. It is a borderline scam company. Make sure you get a quote from them and have them explain what they do to your system before agreeing to allow them to do any job. Had another company came out and identify the leak at the condenser within 30 mins. It was obvious due to oil presents where it shouldn't . Dutchman fool their customers in my case. Learnt my lessons.

If we could give more than five stars we would do so in an instant. Let's simply start and end with…read moreservice. Our 94 year mom found herself without heat on one of the coldest days of this winter. She called Custom Seasons and Chris was out within the hour. It was discovered that her 30 year old furnace might be fixable but questions were raised if that was the wise choice. Chris asked that mom talk it over with family and then took a call from a family member to answer questions and discuss options. No hard sell; just straight answers that allowed us to make our own decision. After we decided to replace the furnace Custom Seasons had it ordered , delivered, installed, and working 24 hours after the initial visit. Needless to say our mom is warm and relieved, and we are all very happy with the experience. We could go on and on about the professional manner Brian had as he removed the old furnace and installed the new one. Tarps laid on all carpets and floors, took away all old materials, and broom swept the area leaving it like he was never there; with the exception that now the house was warm. Chris arrived to walk us through the product warranty and registration .He waited for the furnace to cycle through to ensure all was working, and left encouraging mom to call immediately if there were questions or concerns. If you find yourself facing an HVAC problem we could not encourage you more to call Chris at Custom Seasons.

Chris and his team were great. They replaced our AC unit and handler. Unlike other HVAC…read moreexperiences, Chris answered all my questions in perfect detail from services needed to differences in equipment. I look forward to working with him and would highly recommend.

Poor customer service ,made an appointment the end of June 2025 for July 3rd appointment was…read moreconfirmed by there office , that Bob would show up on July 3rd for an estimate for a new ac unit, Friday cam and went , No Bob , No Phone Call , No Text message. Here it's July 7 2026 , my doorbell rings and guess who's at my door Bob from Lockwood furnace . What kind of company is this that they show up unannounced. If this is how you represent this company Bob would be replaced . You lost a good customer and possibly a future customer, but let's all thank Bob

Well connected and able to fix things able to be fixed and if I need s new system will consider a…read morecomplete overhaul

I called, spoke with Adam, who told me he would be out to my house "tomorrow between 1-3. I will…read moretext when I am a half hour away." I heard nothing more from him until I called back- I had to call!! - leaving a message indicating he had not called, nor did he show up for our appointment, and then I had gone with another company. Bad business. He then messaged me back saying "I heard I missed our appointment". Ugh Sure I get it, we had a cold snap and you were busy but protocol is you contact your customer and let them know you're going to be delayed or you're going to come another day. I had made arrangements to have someone wait at my house for him because I had to work and I had no freaking heat!!!!!!! This man came recommend to me. I don't recommend him or his company.

Chicago's Best is top notch! Fast, Friendly, and Professional service! They know what they are…read moredoing and they do it right the first time!