Nice neat job in a very messy situation Kept us informed of progress and made sure to leave the site in neat state read more

Called for a ruptured pipe. Got an appointment. Guy never showed. Called again, no show. Called a third time, got a new appointment for a callback. Never got it. Can't rate when they don't show up. read more

I hired a friend to  remodel my washroom and one of his sub contractors is TMZ Plumbing. I was removing the bath tub and turning it into just a shower. They rerouted the pipes. Well, it had a pretty serious leak and no water pressure for the shower.  I called TMZ the next day, Saturday, and was told by Todd that he would be out later that day and he would call me after he was done with a current job. well, I waited all day and never heard back from him. Sunday I fired my friend, but I was told that he talked to Todd and that he would be at my place along with Todd, between 12 and 1. At 1:30 no one had shown up.  Today, Monday, Todd threatened me and said he's coming to my house to remove his  temporary  shower pan along with a few other things.  DO NOT HIRE these scammers. I'm still thinking about contacting the police read more

Finally a reliable company. The call to TMZ plumbing was so pleasant it gave us hope for the kind of service we would receive. Charlie showed up with expertise and took his time in figuring out the issue and how he would solve it. His shown knowledge of the job kept us at ease and we trusted he would solve the issue. Overall, a fantastic experience with a trustworthy and reliable company and Technician. Thank you Charlie! We appreciated your professionalism and the care put into getting the job well done. read more

I replaced my water heater because was over 18 yrs old. And glad I did, the interior of the heater started to come apart and filling with sediment. TMZ to the rescue. The ease of the appointment and the great plumber Mel that they sent to make my house like new with a new water heater and a couple faucets. He checked everything and found a couple bad cut off valves. The value and experience is what you pay for! Glad I used TMZ. Thank you guys! read more

TMZ Plumbing - This is the old kitchen faucet - Plumbing Near Me - Plainfield, Illinois

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Prompt service. Excellent communication and knowledge of job. Also felt their pricing was fair. Would not hesitate to call them again.

Needed my garbage disposal replaced. It may have been under warranty since TMZ put it in originally. They were supposed to come out to look after 3 weeks of phone tag...they forgot to come. When I called again and gave them the benefit of the doubt, he said they would be out the next day. I waited at home checking periodically and was told they were still coming to have a look. When I checked again at 6:30, the plumber went home and never told me he wasn't coming..... this has been going on for over a month. Unreliable, unprofessional, and inconsiderate. I've been ghosted for the last time. As a Realtor, I will stop recommending to my clients. read more

I have had several jobs done by them and they always do a great job. I have never felt like they were over charging me and the work they have done has been quality and lasted. The last job they did was replacing my water heater and they came in, got it done and left things neat and tidy. read more

Although my water heater problem was not severe ,I called early on a Monday morning with a hot water issue. Todd rearranged their schedule to address my issue pronto and fixed the issue. The tech was very professional. Thank you. read more

Called TMZ Plumbing on a recommendation from another plumber that was completely booked. This was for a semi-emergency. My folks (In their 90's) had a whole-house water filter fail and send tiny charcoal grain throughout their water system clogging faucets and toilet valves. This happened on a Thursday. TMZ called me back and said they were busy that day but would be out at noon on Friday. Now mind you, after I did some fixing Thursday evening, my folks had working toilets, but all their faucets were, at best, a trickle. On Friday at 2pm TMZ still hadn't shown up, so I called them. I was assured that they were finishing up a job and would be out soon. An hour later I called again, and they said they were sill working on the last job and would call as soon as they were done. I never heard from them again. Completely ghosted me. No apology, no offer to come out Saturday morning.... nothing. So, now I'm looking at a weekend with two geriatric parents with barely running water in their home. I was forced on Saturday to attempt fixing it myself. In the end I was able to get things working again but with significant effort and pain. (I have an injured left thumb and a right rotator cuff injury, and I'm in my 60's so climbing under cabinets is not fun or easy). Needless to say, I will never call TMZ again. The referring plumber has also been notified and will no longer be referring them. read more

Charlie is great and very informative. Gives you all the details and options upfront. 10/10 will be using them again.

I was very satisfied with the service received from my technician Charlie. He ensured the job was done in the best manner possible.

GHOSTING US! We bought a new house that failed the Radon test. The company attempted twice to mitigate the radon and it failed twice. Now that we have moved in and taken over from the previous owners they are ghosting us. They guaranteed the work but it seems they don't want to finish the job. I guess I will have to move it up the chain. read more

My sub pump stopped working which cause water leakage. The individual was nice and competent. He installed the new pump and also gave me some helpful advice. It was really easy to schedule the appointment and the gentleman that I spoke to was nice and gave a fair price. read more

TMZ did an awesome job! Todd was very quick to respond to my phone call, and our appointment was easily scheduled (and quick too)! Charlie & coworker (sorry, I didn't get the other guys' name) did a great job fixing our sink and replacing the faucet, drain and trap. They worked quickly and went out of their way to accommodate our requests. They wore their masks the whole time and were very careful. Great rate too! Highly recommend! I would give them more stars if I could! read more

I could not be more pleased with TMZ. Charlie was on time and addressed the issues I was concerned with. He was straightforward with pricing and took care of everything that same day. I had a new toilet ,toilet repair, and new garbage disposal that same morning. Everything was provided by TMZ, saving me the trouble of going to the store and purchasing all the items. I will definitely use TMZ in the future! Peggy M. read more

Todd with TMZ offered us a very competitive price and was quick to come install our waterline before our new fridge arrived. Home Depot refused to hook the fridge to the line but Todd came out immediately to help us. Highly recommend using TMZ!! read more

Always appreciate the TMZ Team, as they have helped us a few times in the past- and this week, another example. My sump pump went out and before the rain hit- TMZ was out to take care of- saved the day- even though they were busy! Always good experiences, would highly recommend- and will! Thanks again Team TMZ! read more

Ruined my brand new floors by turning a water line on that we told them was disconnected. Caused over 1000.00 damage to the floor and initially agreed to pay for it but then totally ghosted. Expect the same if they damage your house. Made several attempts to communicate with the owner and no response. read more

This is the second time we have used TMZ PLUMBING and we are very satisfied. I called them in the morning and the same out within an hour to diagnose the problem. I then scheduled the repair which was done in a timely matter. I will not hesitate to call them in the future. read more

Had a leaky kitchen faucet that I just couldn't take out with my sad attempts at fixing. Had to go with a Pro. TMZ was professional from the booking to the courtesy call and even after the job was done. Todd called me even earlier than scheduled and asked to come in. He was accompanied by Ricky and they got right to work. They showed me the problem, fixed it, but went the extra mile to show me what they did just in case it were to happen again I could handle it on my own if the same problem popped up. That little detail earned them a customer for as long as I'm in their service area. Well done. read more

The pilot light went out on my hot water heater. According to the instruction book it appeared to be a gas valve thermostat causing it to shut down. When I called, I got a real person, not an answering service and when I had questions, I was able to talk to a technical person. i Was offered same day or next day and I chose next day because it was not an emergency. When the tech came out he quickly diagnosed the issue and explained the cause as oxide settlement which required a new water heater. They came back in a couple of hours and installed a new one. I also requested they wear an n95 mask and that was not a problem. I was very satisfied read more

What a shame. I moved into an older house two years ago and got a coupon from TMZ in my welcome package that the Chamber of Commerce gave us. Our kitchen drain needed to be snaked so we called them out. Todd and crew were nice and got the job done. Being fiercely loyal, we have recommended them to people in our area several times. Over the last 2 years we have used them 4 times for our basement drain, which has been backing up about every 6 months. Each time they snaked through the same access pipe and said they didn't feel a clog but the water went down so we were happy, paid them and waited for it to clog again. Last year Todd suggested that we repipe the basement to bypass that drain altogether. It was going to be really expensive and my husband said we had to wait. Thankfully, we waited. On to this spring and the inevitable flood we knew was coming. It backed up on a Sunday. We called Monday morning and I got todd direct. We made an appointment for Wednesday before 1 PM and decided that the next step was to send a camera down and the jet the clog. This was going to be a $400+ job compared to the $250 we have been paying for the standard snaking. My husband took the morning off work (unpaid) and waited for TMZ. Guess what?!? No show. No call. Nothing. So at 1:30 I called the office and Heather answered. She said she would call Todd and find out what happened. I heard nothing. So at 5:30 I called again. Heather just said, "Todd didn't call you? The machine broke." I asked her when they could come because our basement has now had water for 3 days and i understand that machines break so we could just call another plumber. No. Big. Deal. She assured me they would be out on Thursday. She said, "if the machine is still broken we will rent one to get the job done". Awesome. I asked her for a time slot because again my husband had to take off work. She said 1-5. I thanked her. Thursday morning I called the office to confirm. Heather assured me they were coming. GUESS WHAT?!? I got a phone call at 2 from a guy named Nick saying that he was sorry that there were no machines available and they weren't coming. ARE YOU KIDDING ME???? First of all...it's insulting that neither Heather or Todd made that call. I called the office after I hung up with Nick and it went to the voicemail. I told them (via voicemail) that I was really disappointed by the way they handled it and that my husband had lost two half-days of work because of this. I also said, "I really feel like I have to leave you a poor review on yelp". I purposely waited 5 days to write this. I wanted to give them the chance to call me and apologize. I wanted time to cool down so I could write this objectively. Not only did TMZ lose me as a customer but I am now going to make it a point to tell people this story. The customer service was and is a joke. And my basement? I called a plumber I'm joliet and he came out immediately. Seriously, he showed up within one hour. It was during the evening, and he still charged for daytime hours. I told him about the saga with TMZ plumbing for the previous two years, and after assessing the situation he decided to use a different pipe as an access point. Low and behold he was able to find the clog with the snake. That was the first time that anyone had actually located the clog. He charged us less than TMZ and even put a new trap on our basement drain. We have a new plumber to tell everyone about. It all worked out in the end. read more

I have used TMZ plumbing for the last few years. Always on time, friendly and the job is done right.

Our water heater was leaking and called around looking for an estimate to replace ours. By chance found TMZ through google and saw that they were highly rated by Angie's List and gave them a call. I spoke to Todd and his price was VERY competitive and using the same brand and model as more expensive places. I decided to give him a try and he came out the very next day( a Saturday no less) and had it done before I knew it. Very nice guy, No up charges or add ons, just the price he quoted. Highly recommended and very satisfied! Thanks Todd! read more

TMZ did an amazing job with my replacement and removal project (hot water heater). The technicians were very polite, patient and professional. 10/10 would recommend. read more

We always use TMZ for our plumbing repairs. They are friendly, professional and show up on time. Everything they have fixed works well after they are gone. We have never had a bad experience with them. read more

first of all I called 3 other plumbers as well. TMZ was the only one to return my call. they were able to schedule me in quickly. the Technician that showed up.... was clean & neat. He could look at my water heater and assess the problems quickly and accurately. My water heater was repaired in 2 hrs and looks great. thank you TMZ for a job well done. read more

Overall I'm very pleased with the service. My wife accidentally put too much holiday food down our garbage disposal and this created a back up in our kitchen sink drain that I couldn't remedy with my 15ft snake that I had. I called around to a few plumbers in the area and Todd from TMZ got me in the same day. He had a competitive price and good service to go with it. His work is warrantied for 3 months in the event it backs up again (as long as it's not our fault). They even cleaned up the mess from the backflow on the sink. Overall I'm satisfied with the timelines and service from Todd at TMZ plumbing. Thanks!!! read more

The service was to replace a 11 yr old Sump pump that was starting to work inconsistently! Service was scheduled for Today between 2 -4 pm however Charles called and asked if he could arrive earlier than scheduled rather than just showing up. When he arrived he was professional & polite. Overall, super demeanor displayed. He did a great job with the install of the Zoeller Sump pump, & the clean-up afterwards. Am happy with the Service provided & price agreed-to. GF read more

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I had a frozen pipe that needed to be replaced. Called a few companies for a quote. Some wanted to charge for a technician to come out and assess the cost to replace when others could clearly provide a rough estimate. TMZ was the most reasonably priced and they had availability for the time frame i was looking at. Charlie was the technician who came to fix the issue at my place and he did a fantastic job. Was very professional and explained everything in detail. I would definitely recommend them to others. read more

Outstanding! Charley was great -- not only did he install two water heaters at a price significantly lower than competitors, but he went above and beyond, exceeding our expectations. Our basement presented some unique problems for the installation, but Charley stuck with his quoted price despite the fact that the job required a lot of extra time and effort. He even fixed a small problem in the kitchen plumbing at no charge. HIGHLY RECOMMENDED! read more

Will Never Use Them Again! I've used TMZ Plumbing before and was happy with their service, however the last time I used them was very disappointing and damaging to my property. Since I was familiar with their work I waited a few weeks for them to come look at an issue at my home, but they didn't call or come by. I got the impression they were busy so when I spoke with them I asked them if they were sure they could come fix a leaking pipe in the next few days and if not, I would call another plumber. Todd assured me they'd fix it. Took them 3 days to show up and diagnose the problem. They were supposed to come back to fix the issue the next day and never called or showed up. I called to see if they were coming and Todd assured me they were still coming and they never showed up. The lower level of my home is completely ruined due to water damage. I got another plumber but because they kept promising they'd come on a Friday, I had to wait until Monday for another plumber to begin working. This is typical of many companies. Once they get the larger jobs, they ignore the smaller loyal customers, but they should've told me from the beginning they were unavailable. read more

**BELOW AVERAGE EXPERIENCE **. I had the company remove a garbage disposal. I was given a time window when scheduling my appointment but never heard anything after that. I had to call to confirm they were still coming on the day of. The receptionist said they would text me when they were enroute to my house but they never did. Two workers showed up to remove a disposal. They said they thought they had part needed but didn't so they said they needed to go a store to get the parts. After 30 minutes at the store they finished the job. The job took 1 hour and 15 min including their shopping trip which I never received copies of the receipt of the items they purchased. I got charged 2 hours plus parts ($295). I called next day to get an explanation for the cost and was promised a call back but didn't get that until finally 2 calls later. I was initially told the reason was the reason I got charged for 2 hours is because 2 workers showed up (1 hr per worker). I was surprised you needed 2 workers for such a job when only one of workers was only actually working. When I initially called to schedule appointment the receptionist said that usually takes one hour and did not mention two guys would be coming for this job.I spoke with Todd who said that he would call me back after he spoke with the workers but never happened. There was probably 35 min of actual labor done and one guy working. read more

I've used TMZ twice this year once to install double sump pumps and again a month back to install a new water line. My problem at this point is terrible customer service. I've called several times and left messages and so have my BF and received no call back. The water line that was installed has slowed the water pressure throughout my house tremendously. Now I can't get a call back. I was extremely happy with the service I initially received when the sump pumps were installed and thought we'd found a great company. I will never use this company again. read more

Tried to replace the waterline on my fridge. Bad idea! I had water spraying all over my kitchen... on a Sunday. Todd came out and fixed that, then fixed the toilet upstairs that hadn't been flushing right for some time. Pulled a toothbrush out of it. #lifewithboys read more

Called late Friday after waiting on another couple of Yelp Plumbers to call back. Todd gave me a call within 30 minutes of my request. The Water Heater had gone out and I have 3 gals in the house! He set up a time and came out himself to replace the Water Heater on Saturday AM. He showed up on time and got it replaced quickly. I would definitely use them again! read more

We found our new favorite plumber team!! Ricky, Jimmy and Todd all did a fantastic job. We called them to give us an estimate to do two jobs. Fair price and timely work done. When we had follow up questions, they were prompt with their response! Thanks to Michelle for being a awesome coordinator and responsive to our calls. read more

I'm very satisfied with TMZ's service. Technician Charlie did a wonderful job today! He checked the leaking area thoroughly and get the problem fixed right away. Also pricing was pretty reasonable. I really appreciate his help.! read more

TMZ has always been responsive, polite and fair price even on a Sunday. They where on a my house witting hours and did the work in minutes