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    7 years ago

    Sutfin Mechanical is the go-to for all your needs. Professional, on time, and cannot beat the price! Seriously, give them a call!

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    DRF Water Heating Solutions

    DRF Water Heating Solutions

    2.2
    (145 reviews)

    I knew my hot water heater was on its last legs, but like any procrastinator, I hoped for "one more…read moreday." That hope last a couple of years, but finally gave out in December 2022. I came home late on a Friday night, heard some sort of strange mechanical noise coming from the basement, and as I suspected and feared, the hot water heat had enough of me, called it a day, and was spurting water from its top. This was about 2 in the morning. I went online, I had no idea where to look, but I knew I was not going to use ABC, which if you're on the fence about using them for anything, don't. I checked with Home Depot to see if they had a delivery service, they "referred" me to DRF, and I couldn't be happier with the results. Someone from DRF called, texted, and emailed, starting at about 5:30 am. I wasn't expecting a quick response, and even though I has been up since about 6 am (yes, I don't sleep much), I didn't bother to look at messages until about 8:30 am. I guess I'm used to ABC wasting my time. If I haven't mentioned this, avoid ABC. They are massive time wasters. Anyway, I returned the call to DRF, someone took my info, did a quick scan of their inventory, and told me they had my model in stock. She said she would check with her install teams to see if they could get someone to my house that same day. I wasn't expecting much...I've been burned by ABC in the past (don't use them!), but much to my happy surprise, a dispatcher from DRF called about 15 minutes later and said they could get a team to my house by mid afternoon. I went out to do my usual Saturday errands, I figured I had plenty of time, but at about 12:30 pm, DRF called and said the install team would arrive by about 1 pm. They're early! I was a few miles from home, so I told the dispatcher to tell the installers to wait in case I wasn't at home when they arrived. I got got home about 15 minutes later, and sure enough, the installers were in their truck, in front of my house. They removed the old water heater and installed the new one in only about 2 hours. They were professional, mindful of my home, and did a great job. Everything was perfect, I have no complaints. The only nit I can pick is one: they forgot to plug in the new unit! This was a total non-issue. Even I can plug in an appliance. I am very satisfied with the installers' work, their professionalism, the dispatchers, and perhaps most of all, their timeliness. Having dealt with ABC far too often (have I told you to avoid ABC), I really appreciate when people do what they say they will do, are on time, and better yet, show up early. First class. I recommend DRF, unequivocally, unreservedly. I am extremely happy with their work.

    Terrible. DO NOT USE. They installed my water heater. Just beyond a year after installation it…read morestarted leaking. The water heater manufacturer (Rheem) said it purely a plumbing issue. DRF said "out of warranty" and we'll look at for $145. Use someone else!

    Sutfin Mechanical - hvac - Updated August 2026

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