I hired JN Tile for carpet installation after getting a quote that was significantly lower than another business for the exact same product. That part was great. Julian was prompt in responding initially and very friendly throughout our communications, which made me feel confident going in.
However, the installation experience itself left something to be desired. Julian never visited the job site, not during the work and not to inspect the final result. The installation was handled by his father, Joel, who brought along whoever was available each day. Day one, his brother filled in because Joel's son couldn't make it. Day two, the son showed up. While I understand that staffing can be flexible, it did feel a bit inconsistent. That said, I appreciated the fact that the job was scheduled fairly quickly and only took a couple of days.
As for the work itself, there were a few things that weren't quite right. Tidiness was an issue. Joel and his crew left behind random pieces of garbage (including a soda can) and left smudges on door frames and doors that had been removed and rehung during installation. The final cleanup also fell short: despite vacuuming, a noticeable amount of carpet debris was left behind.
One thing worth noting for anyone considering this business: I specifically chose this carpet in part because of the manufacturer's warranty. To have that warranty honored if I ever need it, I need proof of purchase, which should be a basic expectation after any transaction. It took me nearly a month of chasing Julian just to receive an invoice and receipt. That alone was a frustrating and unnecessary ordeal.
A couple of weeks after installation, a corner of carpet on an exposed step was lifting up completely, clearly never properly secured. To his credit, Julian responded quickly and sent Joel out to fix it, which I appreciated.
Unfortunately, that wasn't the end of it. More recently I noticed that the few carpeted steps we have show signs of the carpet bowing out along the front face, as if it was never properly attached to begin with. You can press on the area and visibly see it caving in. I first reached out to Julian about this on February 9th. He said he'd check with "his guy" on availability, and then I heard nothing for 10 days, at which point he asked for a photo. I sent both a photo and a video clearly demonstrating the problem. No response. I followed up again on the 21st, and the next day he assured me he hadn't forgotten about me. It is now March 15th, and I still have not heard back. At this point, I have little confidence that anything will be done to resolve it.
The price was genuinely attractive, and I wish I could recommend JN Tile, but a discount means nothing when the installation is botched and follow-through on fixing it falls apart. I very much wish I had gone with the other provider. The difference in cost simply isn't worth it. read more