True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

True North did not respond to an email question I had prior to signing their contract for them to…read morerepair my AC unit for $1700+ nor did they ever contact me again. This was during peak of summer with AC unit not working at all. I found someone else and actually ended up buying a new unit because issue was more than what True North diagnosed it as. Will give two stars because at least the tech was on time and courteous.

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

Our technician, Tim Pappas, was exceptional in his maintenance check-up of our heating system…read more We especially appreciated the time he took to educate us on the reason for his preventative recommendations. Tim explained to us very thoroughly on how to mitigate future damage with his professional experience in Arizona. His over and above service and intelligent conversation gave us confidence and incentive to make the upgrades he recommended. Tim is a valuable asset to this honest company. We will keep our membership active with AIRTIME. Highly commend this business.

Had a service appointment with Isaac. He did a diagnostic check and provided me with photo and…read morevideo evidence of all areas of concern. We sat down to discuss options for repair and replacement. Isaac was professional and courteous. Ultimately went with another company for replacement but the experience with Isaac and Superior was great.

Disappointed in the service & efforts to upcharge. I live in a new home.(5 years old) and what…read moreshould've been a simple fix.. simply replacing a capacitor for a couple hundred dollars, turned into a $2500-$3000 quote. None of it was necessary. After having the capacitor replaced, the air conditioning started working fine again, but one of the zones in our home stopped working. You can no longer control the downstairs bedroom with the wall thermostat in that room. We've had to keep that one off And let the thermostat in the other room control the downstairs area. I called back to let them know that whatever the work they did created an additional problem. They scheduled to have the same technician come out.(Andrew). He called me to ask what was going on and I let him know what was going on and he became very defensive and said it was a coincidence that when he came and messed with everything that the other zone was no longer working. Claimed there's no way that he damages the zones. I told him it definitely wasn't a coincidence and we've never had that issue until he finished his work. He said if he had to come back out, he's gonna charge me another service fee & additional fees to fix it. I let him know to not bother coming. We'll just go with a company that stands behind their work.

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

I recently had Plumber Ray Padilla out to install a hot water heater and two faucets. He did an…read moreexcellent job and was very professional. ~S.Bird

It's been more than 2 years since we've been a customer of Dukes of Air, and they are still…read moredelivering 5-star service! Korbin K was our technician for our annual winter season heater check up. He was very professional and efficient. I mentioned that there were two entry points for the attic, but he was able to get access with the laundry room entry and did not interrupt my home office. He sent a report with a summary of the inspection after the visit also. I do want to be transparent and clarify that our household has purchased a silver plan and routine maintenance twice a year is included in the plan without cost.

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

I am pleased to highly recommend Larson Air Conditioning for their outstanding quality and…read moreprofessionalism. From start to finish, the team demonstrated a genuine commitment to doing the job right. Kyle Richardson was excellent to work with, he was knowledgeable, responsive and clear throughout the process. The installation crew, Ernesto Rubio and his partner were equally impressive, punctual, courteous and meticulous with their work. I would not hesitate to recommend Larson Air Conditioning to anyone looking for a reliable professional HVAC service provider.

Referred to Valleywide Cooling after contacting 2 other a/c companies and denied coverage by my…read morehome warranty. Jim and Margaret are amazing Fantastic customer service and follow up. The best is the price paid. Quality unit that will run more efficiently than the 13 year.old one they removed and replaced.

Very professional came on time. Very nice Margret in the office so so sweet very nice. The…read moretechnician Johnathan very nice professional fixed my problem

Always great dealing with Steve's!!! We called and they had a technician out the next day! They…read moretext you and let you know how far away he is, and that's such a great thing! Our technician was Xavier and he was super knowledgeable and nice! He had our unit fixed in about 15 minutes. Pricing is always great too! Can't say enough great things about Steve's!!!

If I could give zero stars, I would. They have the worst customer service and were so…read moreunprofessional. Technician and office/scheduling do not communicate. Technician came out for a service call, then stated that office would call to reschedule for additional service. Office never called and two days later a technician randomly shows up unscheduled without being notified. Nobody was home. Their office called a week later to send invoice but had all the incorrect information. Then sent over invoice and charged for second visit that never happened (because they did not call us to schedule the security nd appointment). Now let's talk about the office employee. Candace was extremely rude and unprofessional overall then proceeded to hang up on me during conversation. Then when we called back and asked for a supervisor was placed on hold and hung up again. Calling a third time and asking Candace why she hung up she laughed and proceeded to say "you're mistaken. The phone call was complete."Needless to say, they also overcharged for work that was not actually done. when you try to use a small family on business compared to the big name companies, this is how you're treated. There is no accountability. I highly recommend you Do Not use Steve's ultimate air unless you want Candace to hang up on you and charge for services that did not happen.

If you are reading this, you are likely looking for A/C work, as I was when I called and had the…read morepleasure of talking to Frank. my A/C had failed the week before, but we were able to get it running and I had that fear that we likely all get at some point in AZ. "What if it fails and can't be repaired?!" I talked to 8 different HVAC companies, had 4 of them come to my house. I didn't just want my unit replaced, I wanted my house to be comfortable. 2 of those companies had thoughts, but were either WILDLY over price (like double) or thoughts that I am not sure would solve my issues Frank came out, talked to me about my struggles, and came up with a plan, he then explained his plan and why and how he felt it would make the difference I was looking for. from there I pestered this poor man with questions, and thoughts, and "what if" and "maybe we should upgrade this?!" he was patient, listened, explained, and as they just left my house I can tell you this. even thought the house is still cooling down from having everything open... all day on the hottest day of week, and possibly month, the air is coming out cool, it feels like the whole house is getting the cooling it needs, and Quiet... OH MY GOODNESS! this house has NEVER been so quiet, especially running on full blast... THANK YOU FRANK, and your whole team. Gabriel your installer, and his people, EPIC, prompt, thoughtful, explained everything, and I could not be happier!! if your looking for A/C work, at least call them, it will be worth the conversation!

Replaced capacitor in air conditioner a month ago. It is cranking the air conditioner now…read more Requested service twice and no response. Its only 10t degrees, why would you respond any way! Won't be using them again!!!!