I can honestly say that I am a yelper. And I have rarely, if ever, given 5 stars. I feel there is always room for improvement. This is going to be an exception to the rule. I came home to a situation which involved an elderly lady, 2 dogs and almost 100 degree temperatures in my home. I called several A/C repair people who told me they could not get out to service us until the next day. I was panicked. My elderly mother in-law looked like a fish out of water. I called American Cooling and Heating. The gentleman who answered the phone was so awesome! He told me they could get someone out to us IMMEDIATELY. He wasn't kidding. Our home is in a weird, caddywampus neighborhood that is very difficult to find as our home is behind security gates. Our guy Tim showed up within 10-15 minutes. Did I mention this was a Monday night, at about 6:30 p.m.? No questions asked, our guy showed up. And he WAS AWESOME!!! Tim had our equipment replaced and/or fixed within 30 minutes. He was so genuine, honest and super cool to work with. Look, I am a chick who knows nothing about air conditioning parts. Or AC units in general. This guy took the time to explain things to us. Did I mention he is really good looking too? Ladies! I'm just saying! ;) Here is the kicker part to their service. Our home warranty company refused to cover the repair due to us "not contacting them"... (this is a whole other yelp story in which I will write about that lousy company.) My landlord turned into an ass and said due to the warranty company not covering it, she was not paying for it either. Neither here nor there, this was not American's problem. I called and spoke with the gentlemen I originally spoke with on Monday, in a panic. I did not want them to think we wrote a bum check (which, at that point, it would have been as we thought between the warranty and our land lord, we would be covered). Do you know what the fantastic people at American did? They allowed us to deliver a new check! You have no idea what this meant to us. It was a big chunk of cash we didn't have on hand (not that it wasn't worth every penny). There are VERY FEW companies with integrity and true customer service any more. American is for sure one of them. I am so grateful for their repair service, their quick and swift ability to offer it, their customer service, and more importantly, their human kindness and willingness to work with us. I will always and forever be thankful and grateful to Scott, Tim and the American Crew. And I am asking they mail me more business cards so I can hand them out to any and all who need air conditioning service. I don't know if they have a social media website, I haven't checked it out yet. But if they don't, I am going to offer my services to set one up for them and man it myself. THANK YOU AMERICAN. From the bottom of my heart. You saved us from what could have been a life threatening situation to my elderly mother in law, and my two fur babies. I will forever be indebted and so grateful for your awesome services, and your incredible kindness. read more

Three years ago our AC wasn't cooling like it should and we called American Cooling and Heating. They responded very quickly and determined that there was a refrigerant leak in the system. However, they could not determine where the leak was so the used stop leak and recharged the system. A year later, again the system wasn't cooling as it should. They came out again and found that the system was low on refrigerant, so they added another can of stop leak and topped the system off. This year I had a check up done on the AC by another company and they found the system was again low on refrigerant, thus the leak was never sealed. I called American Cooling and Heating in the hopes they would honor their 3 year warranty. Scott said he would, and that they should have never used stop leak. He said he would send one of his top techs out the next day. The next day Joe, Scott's son, came out and over a four hour period did what should have been done from the start. We located where we thought the leak was. He proceeded to reseal the system in two areas and then verified that the system was leak free by ensuring it held hard vacuum. He then recharged the system with refrigerant and we verified the system was cooling. What a difference. In the end, there was no additional charge and Joe extended the warranty another 3 years. Thank you Joe and Scott for honoring your word and doing the right thing. I am giving 4 stars instead of 5 because it took 3 tries to get the repair done correctly. read more

I was in the search for a new packaged unit to replace my forty-two plus year old unit as obviously it has seen a very useful life. After talking to Scott who had very in-depth knowledge of systems, he explained to me that I was very very lucky to have had a unit that lasted so long. Scott and I talked over my options it was decided that I needed a four-ton unit. I was concerned with air flow throughout the duct work as my return grille whistled when I put in anything besides a cheap-green basic filter. He suggested a bar grille rather than the stamped one that I had. This was on a Thursday evening when I called, Todd his installer came on Friday and measured for a new unit by the time he came I decided to get my Unit from American Cooling and Heating and went with a Ruud Package system. I called Scott and Monday, I had my unit installed I had an Enjoyable time with Todd and Rick the installers and was able to see the quality of work they did. Before we replaced the return grille the unit was tested for operation. The old return grille was still installed and boy did it whistle . We replaced the grille and the return air flow quieted and had much greater airflow. I am extremely satisfied with both my selection and Scotts crews work. I can hardly wait. for the upcoming hot weather as I have used both the cooling and heating functions over the last several weeks and can only imagine how good it is going to be during the upcoming Summer. read more

I can't express enough how great this company is. You can trust what they say and do. I had a heat pump installed from another company and it was a disaster. Our 40 year old original system worked better than the new one. We tried to resolve the issue through that company and they just could not get it to cool our house unless the thermostat was set at 67 degrees and my electric bill was $636! I started calling other companies and my second call was to American Cooling and Heating. I'm so thankful I found them. Scott explained to me how ac units actually work and within minutes he knew what was wrong with the one that was installed. We had the other company remove theirs and scheduled the install for the new one. Their prices are very reasonable, they had a crane at our house and the two installers showed up on time. These guys worked their tails off even in 109 degree temperature, our black shingled roof and working in the attic. Not only did they install the new unit but they also fixed what the other company had messed up. Scott promised we would have cold air before they left and we do. I would highly recommend this company to everyone. I just cannot say enough about how great they were to work with, honest and hard working they were. Call them, you won't be sorry! read more

My air handler froze over at around 2am this morning and I knew it because the air was barely coming out of the vents upstairs. I had a bad experience with my last HVAC service company (Ace) so I started looking at reviews. American Cooling and Heating only had one bad review that was hidden by Yelp but there was no explanation except "Poor service from Kay K. in San Tan Valley. More likely than not it was a spoiled brat of a customer who was too lazy to write anything but just wanted to bring the ratings down. Any way I called their Gilbert number at around 4am and scheduled an ASAP appointment because it was going to be a hot muggy day. Before you go arguing that Phoenix is a "dry heat" just be aware that on a recent weather map of dew point temperatures of the entire Western US, Phoenix had the highest dew point of all the hottest locations. That means it is hot and muggy not just muggy like back east. I received several update calls letting me know that a technician was on the way and would arrive before noon. Well Tim showed up before noon, as promised, and within 30 minutes our heat pump was blowing cold air again read more

Not OK for the A/C to go out in the summer in AZ. Had a service contract with another company but they were too busy to prioritize me...Found American Cooling on-line. (Checked ROC. No complaints and all bonding in order.) Made the call. A live person was available to take the call! He said there was a service technician working close by. He said someone would be at my place in about an hour. A few minutes after I'd hung up, I get a call from Alan. He confirmed the address and gave his expected arrival time. Ten minutes before the scheduled appointment, Alan is calling me. He's at my house ready to get started. By the time I got home (7 minutes), he'd been up on the roof and done a full evaluation of the work needed. I gave him the OK. He left to get the parts to rebuild the blower assembly. He said I could go back to work. ( I hate hanging around waiting on repairs) He'd call when the repair was complete. Before 2:00pm, I got the call. When I opened the door, cool air was circulating. Professional service, prompt response time, reasonable repair time. It doesn't get any better. Thank you Alan! read more

Our A/C went out on the Saturday of Labor day week end. I called our regular contractor and they would show up on early Sunday morning. Well they did, and said the unit should be replaced. Received their price and told them I needed to think about it. Went on line to find a Trane Dealer and American Cooling and Heating came up. Called the number and was surprised that Scott answer the phone right away. We talked showed him some pictures of the unit he Google Earth our house , and he was able to give use a quote for a larger unit than the other company at a much better price. His reviews were excellent so I signed the contract. The crew was out on that Tuesday. Scott did offer to do the work on Monday, but it was a holiday so I understood about the over time. The Crew came out, the crane showed up right on time and we had cold air by noon of that day. This was such a pleasant experience to work with this company I was very impressed. I would recommend them to anyone who needed service on their units. Thank you American Cooling and Heating for taking care of us. Paul G. read more

As a 30 year commercial property owner in Arizona, I know the challenges of finding a reliable and qualified HVAC company. Last year I was fortunate enough to find Scot and his team at American Cooling and Heating. Since that time we have utilized AC&H for numerous repairs, routine maintenance, new equipment installation and survey work on potential investment buildings. I will go on record to strongly recommend them for any residential, commercial or industrial HVAC work. Of all the companies I have used over the years, they are head and shoulders above any one I have used in the past. Scot and his team have proven to be extremely professional, employ highly skilled technicians, responsive, trustworthy and very competitive on their labor and equipment prices. Scot is a "hands on" owner and a master technician himself and ensures the highest level of service delivery to his customers Its rare to find a company this capable and conscientious and if you choose them ,,,,,,,,,,you'll be money ahead. read more

I could write a book about all the good things about American Cooling and Heating; but I'll be brief. They answered the phone right away and helped me choose an air-conditioner to replace the one I had. They gave me a quote and the number of the unit we were going to install so I could get a comparable quote for another company. They were over a $1000 less than the other quotes I received and they came out a few days and installed it on my roof. The crew that came out to my home were really counterions and did an excellent job. When they removed my old air-conditioner they found the elbow that connected my air-conditioner to the roof have been misaligned with the air-condition and had a gap that allowed the return and cold air to recirculate together. Since they installed the new air-conditioner there's more air coming out of my vents and one room that I had difficulty cooling is now cooler than the others. I have a second heat pump on my roof and when I need to replace it I will be calling them, read more

Our HVAC system gave out, and this company made a stressful situation so much easier. Scot, the owner, was prompt, knowledgeable, and easy to work with from the very beginning. I had actually looked into a few companies last year, and they stood out then--so when our unit finally quit, I knew exactly who to call. What really impressed me was how quickly everything came together. From my initial call to a full install, it was all handled in under 24 hours--and on a Saturday. Scot explained the process clearly and made sure I was comfortable every step of the way. Matt, the installer, was equally great. He kept me informed, worked efficiently, and went the extra mile to get our Nest thermostat working properly. Overall, the experience was smooth, professional, and well worth it. Pricing was very reasonable, especially given the speed and quality of the work. I'd absolutely use them again and recommend them to anyone needing HVAC service or replacement. read more

My husband and I had gotten home this early evening to find that our AC was not cooling down the house and warm air was blowing from our vents. Of course the 'convenient' hour to which this happened at (6:30pm) on a 114 degree day we were unable to find anything open, after some searching online I found this company. We immediately called spoke with someone on the phone and we're told someone would be here in an hour. Sure enough Tim a "Master Technician" came within an hour. Tim immediately went over to check out the AC unit and within 3 minutes the issue was diagnosed and fixable, thank goodness! He ended up having to replace the condenser motor and capacitor; a little less than hour of him working on it, and having all the ready parts available, we were up and running again. He was extremely helpful with all questions we had for him and was very pleasant, a great experience having Tim help us out in a hot and unfortuante situation. read more

Had a different company install a 3.5 ton "Goodman" HVAC system (w/ Air-handler) last year (2022). Goodman Unit and Air-handler already failed, LESS THAN A YEAR. From research, it isn't necessarily the unit being faulty, but inferior installation. Randomly searched internet and spoke with SCOT (American cooling and heating), who provided me more information in 15 minute, than any technician from installation company ever did, in their 6-7 day install. Thank you SCOT, as you didn't have to spend the time explaining proper install procedure Now $2,000.00 to repair a year old unit, Bull$:/t. I can't speak to the nature of the companies work, HOWEVER,,, if SCOT is an example of the company's integrity, and work ethic, I'll be using American cooling and heating for my future HVAC needs. If you need additional proof, read all the previous POSITIVE reviews, associated with SCOT. ------ Tommy (07/20/23). read more

I spoke With Al around 6:00 AM on Saturday June 2nd 2018 he said he could be here around mid noon to diagnose my heat pump I agreed, Al and his assistant to my surprise arrived some time between 7:00 & 7:30 I had my brother conduct business with them as I am disabled and recently had to have one of my toes amputated and currently fighting not to lose both my feet so I stayed in bed. At 8:18 I felt the cool air coming in. My brother in formed me that both Al and his assistant were very friendly, courteous and professional, The cost of the repair was less than I had expected and I had received both a senior citizen and veterans discount. American Cooling and Heating has just earned my loyalty as a customer they will receive all my heating and cooling needs. Al with all my heart I Thank you and your assistant for your service both to me and for our country. Semper Fi read more

We purchased a home that had a 13-year old AC unit and decided to replace the entire HVAC system. We obtained estimates from 4 reputable contractors. American Cooling & Heating's estimate was competitive and we selected them because Scott (the owner) answered all of our questions, was extremely knowledgeable, did not try to oversell us, and did not bad mouth the competition. The installers were awesome! Dave and Mike showed up on time, were professional and courteous. They prepared our home for the install, carefully covering floors and surrounding area from possible debris (there was none). The installation was completed on-time, per schedule and budget with meticulous attention to detail. Dave and Mike took the time to explain the operating controls and answer any questions. We highly recommend American Cooling and Heating. read more

In considering an a/c replacement, I called out two other companies before American. They both climbed in the attic, checked the existing duct work, and gave me a quote. When Scott's team arrived, they did the same, but they came down and showed me a large leak I had in my duct work. I was surprised since none of the previous companies had mentioned it. I went up to look myself and found that it had been hidden and it took a thorough look to find it. Well, after talking to Scot and getting a great price, I requested the same crew do my install. They arrived, were competent and thorough, had a great work ethic, and did a great job! I cannot compliment this company enough. Scot was willing to walk me through all my questions and helped me pick the right unit for me. I highly recommend American Cooling and Heating! read more

The BEST COMPANY EVER! Not only that they came right away as I was in an emergency situation but they had to wait for numerous obstacles to clear (obtaining a code to get a key from property management, then key not working and waiting for a locks man) so they can get to the fire raiser room in my building. I'm so impressed and absolutely blown away by how much Al and Steve went above and beyond that I want to recommend them to everyone! It turned out that the motor of my A/C had burned out that it will take few days to order a new one. Well, I own a fitness studio and I couldn't afford to shut it down, so they went and bought 4 huge industrial fans, set them up and brought them to my gym! I CAN'T TELL YOU HOW HAPPY THAT MADE ME! Thank you Al and Steve and company for being so awesome without even knowing me! read more

Nothing but great things about this company!! Our AC wasn't cooking the house on a Sunday. I called multiple companies who wanted to charge $99 just to come look at the problem and that amount was not going to be taken off the labor to fix the problem. I first called American Cool and Heating and got their voicemail. I chose not to leave a message because I needed someone right away. However they called me back within a few minutes apologizing for missing the call. I told them my problem and a tech was out there within 30-45 minutes. Once the tech arrived, they got right to work and diagnosed the problem and had everything fixed within an hour. Piece was extremely reasonable for the fix and the promptness of the work. I will recommend this company to anyone I talk with and definitely use them again! read more

Our AC went out overnight and I called 3 companies that said they offered 24/7 service. I left voicemails at 4AM and received a call back just before 6AM from Alan at American Cooling & Heating. He was so kind right off the bat and said he could be to our house by 8:30AM...I said "today?!". He said yes, ma'am, I'm going to finish my next job and I'll be over. Holy cows! So Al showed up right at 8:30 as promised, diagnosed the issue, talked to my over protective, watch out for scammers father over the phone, explained everything in detail to his satisfaction, fixed the problems and I'm sitting here in a cool house before 10AM! This company exceeded all of my expectations! We will be calling Al for a maintenance check in May and highly recommend him to everyone! read more

Scott, Todd and his team were amazing to work with. We were looking to replace our 21 year old unit, which still worked but definitely was nearing its end, so we fortunately had time to research quite a few companies. The difference in quotes was truly mind-blowing between companies. American Cooling and Heating was the only company that, not only offered just about the most competitive pricing, but did a full breakdown of charges instead of some mysterious blanket number. Communication was very prompt and when the team arrived for install, they were professional, knowledgeable, and had proper COVID-safety measures. We look forward for continuing to do business with them in the future for anything related to our AC/vent/duct work. read more