My husband and I love this place. We always get greeted quickly, seated quickly, and food is ready quickly. The manager is very kind to us and the pies are seriously better than anywhere around this area. We come here at least once a month and will for a long time. read more

I am appalled at the lack of service we received at Jim's. We have been going for a few years. Sometimes weekly. The food is not bad if it's not cold. Tonight I ordered the special, pork roast. The baked potato was the only hot thing on the plate. The veggies felt like they had just come out of the freezer and the roast was cold. I am guessing we had a new server because she never came to check on us and didn't know what to do about the cold meal. My husband finished his dinner and I finished the potato and waited about 10 more minutes before she came back. How did they fix it? They offered to take it off the bill and reheat it. Ok, if that's the only option. The manager, Terri who is quite rude, actually quite the piece of work said she was not taking it off the bill, and said "you ate it reheated didn't you?" Ok, yes I did because that was the option you gave me Terri and to take it off the bill. She said again, "you ate it right?" Now I'm not happy she's bullying me and she's trying to humiliate us. We had asked twice to speak to her. Finally she came to the table. No wonder the parking lot was empty tonight. I can not believe anyone in a management position would be so insulting and rude. You have lost our business from this point on. Bye bye Jim's non friendly Friendly Diner!!! read more

We love Jim's. Food is great and the staff is amazing. You're always treated like family and everyone helps each other, even if they aren't assigned to your table. Wish they'd build a location closer to us, but we'll still drive the 20 miles to come! read more

Jim's - "Jim's Breakfast" - New American Near Me - American Fork, Utah

I don't know why this place is rated how it is. I once went here with my dad and it was a very unpleasant experience. It took about forty five minutes for us to get our soggy, disappointing pancakes. Try somewhere else if you want good food. read more

If i could give a negative review i TOTALLY would!!! The BLT's didn't have much dressing which made it dry and it had a lot of lettuce on it which really made it a lettuce sandwich. Asked for extra dressing and it took an additional 20 minutes to get AFTER sandwich was gone. Child's spaghetti said marinara sauce and it came with meat sauce which my child refused to eat. The side salads were hard lettuce and soup I ordered was Cream of broccoli (3 options available) and the waitress brought beef and veggies and said they were out of cream of broccoli. Ended up getting 2 orders right to go boxes cuz the others in our party were already finished and we hadn't even got orders yet. Waitress apologized after she rolled her eyes at us and telling us that they were really packed with only 2 waitresses. So for 2 Lettuce sandwiches, French toast, childs spaghetti (didn't eat), chicken broccoli fettuccine and steak dinner (didn't even get to enjoy) for $70! Totally not worth it!!! Checked that off the list that we will NEVER go back. read more

Well, its sort of a bad sign when the server says, "I'd HIGHLY recommend NOT ordering the chicken soup today." I ate here for a family party. The service was friendly and - obviously - honest. It was quite slow, but we WERE in a large group. I ordered breakfast after checking this site and it was ok. The potatoes were oily and completely unseasoned. The omelet was better than the potatoes, bacon and avocado, but nothing I'd return for. My toast was yucky. Clearly stale bread covered in cheap margarine. But if you want a lot of food, the portions were quite large. My husband's grandma about died when she saw her chef's salad. That thing could've fed 4! Think Dennys-Gone-Wrong. read more

Now befor I start I do work here! But I eat here to! Alway a big breakfast for a good price, typical diner coffie, nothing fancy or over are heads to make simple breakfast, lunch and dinner served any time! But some prroblems! I'm honest and up front you want great service ask for page or jennessa! Amazing people. Always a predictable special for a plate during the week for the most part, but if I'm working the morning I try to shake things up like a garlic swiss burger. We do try hard to make all special requests. But this is my spot even befor woking here for breakfast. The jims plate is my go to. Lot of food for a good price read more

The WORST experience I've ever had. Ordered a skillet that came out luke warm(I've never sent a plate back..).sent it back with the burnt toast to have the same plate returned 2 min later saying it was remade? Hash browns, sausage and bacon...doubt it was remade. And the over medium eggs came out barely done this time with the white oozing out(I literally almost threw up). Service was terrible. On top of it, Donna S.the waitress could't have been less friendly and careless. The 2nd time as she walked away, asked if it was better(by this point I so upset I lost my appetite.) I told her No, but I didn't want anything else, I'll make do. She then TAKES my plate from under me with my fork in hand attempting to try and eat it?? I wasn't about to ask her to give it back. I was embarrassed for her!. I was so taken back by the fact she even did that. I am BLOWN away at the service & the food. It looked and felt like it had been sitting under a heating lamp for a few hours. Wish I could give zero stars. :-( read more

I'm a fan for one thing from this restaurant - if you like good old fashioned American meat plat breakfast, Jim's is your place. Don't particularly care for the rest of the menu and the coffee is exactly what you'd expect from a restaurant like this. The key is to understand what to order and what to avoid, stay with the breakfast menu any time of day and you'll be a fan too. Also, pancakes put IHOP to shame. read more

I love this place. The food is good, the staff are very friendly, and the restaurant is clean as well. We come here quite often. I like the fact that it is locally owned as well. If you like places like Denny's or IHOP, try Jims. read more

I LOVE Jim's! They always have great waiters and waitresses and the cowboy Jim's breakfast is always good. Try the pancakes. They make the perfect pancake. Jim's is everything you want in a diner- great breakfast food all day and fun servers! read more

Tons of varieties of food. Never busy. Really like this place. Kindof like Denny's but less busy and better food. read more

We went here somewhat as a joke. and now I really don't understand why people go here. The food is horrible.

Great service. I had a chocolate milk and the clubhouse sandwich. It was the juiciest sandwich.

I like Jim's! The service is always great, and the servers always have a good attitude. The food is old school home cookin. High calorie goodness! This is a diner, don't come expecting healthy, tasteless food. Breakfast is probably the meal you'll want to have here (served all day.) read more

Food is decent: not the greatest but it's cheap. Service is wonderful. Very friendly ladies that helped us have an enjoyable breakfast. I probably won't eat here again just because I would like to find tastier breakfast options. read more

Yummy biscuits and gravy... here with the company for a breakfast meeting. Good and not to loud that we can have a conversation. Great service by our waitress. read more

Oil was old. The chicken fried streak had bits of bone and gristle. Everything that touched the oil tasted bad. Ordered scones and they were not fully cooked three separate times. Won't be going back even if paid to go. read more

VERY REASONABLE Prices -- GOOD OLD FASHIONED food and selection; House made soups; just plain old comfort food-- and if Terry (Hostess) and Shaelyn (Server) are on, you are guaranteed to have a GOOD TIME at Jim's -- Just good old fashioned diner food; read more

Service was fine, the food made me and everyone I went with sick. I got the pastrami cheeseburger which was about 20% meat and 80% fat. I was pulling bits of fat from my mouth with every bite, and the hamburger was badly burnt. That was just MY experience; my friends had their own problems. Please, avoid this place. No one deserves to go through what we did... read more

I've been to Jim's a few times and I like what I get. It's your good ol' breakfast joint. No frills and nothing fancy, just downright good eggs, pancakes, hash browns kind of place. Even when it seems busy, we have been seated fairly quickly. The staff has been nice and it's well-priced in my book. read more

I love this place, never disappointed in my meal, service has been pretty good Each time, I like the burgers, salads, steaks, cfs breakfast, and coffee, the coffee is good read more

The service here is about as friendly as it gets but the food wasn't great. It wasn't terrible but it definitely was not great. The meat had really great flavor but was a bit tough. This place has a lot of potential but in my opinion, they need a little better quality food and then I'll definitely come back more often. read more

This place really shines with the breakfast foods. The portion sizes are huge and I usually substitute the toast/pancakes for a scone. My go-to's are the steak and eggs, and marinated pork breakfast. Their home-style potatoes are a great alternative to traditional hash browns. I didn't care for their corned beef hash or their vegetable soup (tasted canned). All in all, one of my favorite local diners. read more

This place is awesome. The staff is always friendly, the food is pretty good, and they'll take good care of you. I recommend the open-faced Turkey Sandwich. Very good! read more

This is so friendly restaurants, good servers! I love few of servers that too friendly to us. The food is so freaking good!!!!! I def will go there often every monthly! This restaurant are also very cleaned! read more

My favorite comfort food restaurant! Everything I have tried has been excellent. Lots of food at affordable prices! Their Mexican food is better than the Mexican restaurant next door! Plenty of seating with excellent service. read more

You really can't go wrong with what you order here. I've had a variety of things and always find something I like. Usually I have a favorite thing at every restaurant, but its so hard to choose here. Great place to take your family and has a nice welcoming feel. read more

Your typical all-American diner. You can get breakfast anytime, the coffee is always on, and the service is always friendly. This place is always packed! read more

My first, and probably last, time... The food was fine, but the service was awful. I'm a server, and I understand how it can be when it's busy, but when I was there it wasn't busy at all. I asked for a water and a milkshake (I like to start with dessert) and my water never came. When my food came out, the server put it on the table and walked off. It wasn't until I was practically done with my food that she came around and asked how I was. So I asked, again, if I could get a water. She took another maybe 5 minutes to bring me my water. I was finished eating at this point. Normally I'm not one to complain, but service like this shouldn't be a thing. Not impressed, Jim's. read more

Absolutely terrible. We waited 80 minutes on a weeknight for two entrees (no appetizers or sides). The place was not busy. Both the entrees were marked as "Jim's special" so it should be something they cook all the time. My dish was supposed to have pork and instead had chicken. They offered a redo but I was not waiting 80 minutes again. Both of the dishes were below average and there wasn't that much food for the price. The service was excellent and I feel bad that such a great, attentive waitress worked at a restaurant where such horrible food was served. I wasn't expecting much...just something like Denny's or IHOP...but Jim's couldn't even live up to that. read more

If you come in the morning they have a fun atmosphere and it's pretty laid back, going during the day isn't great. Prices are a little hefty for what you get and specialty orders are impossible, no one knows how to do them. Fish was a bit dry. Not horrid, but there is other food elsewhere. read more

absolutely amazing food! this is my family's go to spot every time were in town! this is the best breakfast spot there is! I highly recommend this place to everyone who likes breakfast! they have the best country fried stake and French toast ever! read more

Normally this place is good and I've never really had a problem with the food or service! I went with my friend on a Saturday morning, they were quite busy. Took a while to get food (which was expected but still) after we got out food, my potatoes were cold and there was a hair in my food. And my friends food was burnt! I was very disgusted and disappointed! read more

Not good at all!! Me and my family had heard good things about the Jim's in American Fork, and so we decided to try it; but here's my word of advice, do not go there! Everything we had heard about the food was the exact opposite. First you wait there for forever, when you can see there are empty tables though. They finally sit you down and order, and then you wait another 5 years to get your food. Me and my friend ordered pancakes which were so bland, and dry. You couldn't make the pancakes good no matter how much syrup you drown them in. My brother got a burger, and the meat was dry, and so was the bread.All though the portions are huge, the food is not good at all. The chairs were also sticky, and there was bits of food under the table as well. Neither is the service there. I would not recommend going there.We were all really disappointed with this particular location. Jim's is a chain of restaurants though, some other locations are probably good. This restaurant would be a lot better if it were clean, and they had good costumer service. I would definitely only give this particular location  2 out of 5 stars. read more

Went to Jim's for brunch and it was great. Good, fast service. Very yummy breakfast. Nice environment. Way better then dennys or ihop!

Great food and good quality! I can't eat at another 24 hr cafe any more. Love the home style potatoes with breakfast and they let be sub a scone for my pancakes! Yum! read more

Contrary to the "expert foodie" opinions heretofore expressed, my hub and I found the service friendly, food delicious (try the marinated pork!) and prices very reasonable. We did not go expecting gourmet food, nor greasy spoon fare...what we got was very much in line with 'Family dining', and was better than most! People very friendly! We would go again. Let's keep our expectations applicable- people are generally doing the best they can!!! read more

I eat here once or twice a month and they have an amazing pastrami burger. I love it.

The food was so so. Seems like since we've been coming here off and on for the past year or so food quality has gone down a little bit. And the service has been off and on. Today service was good. And after the BLT that I ate which was over toasted and bacon over cooked, it was so dry that a my mouth was dry also. When we looked outside and saw that they were hiring for cooks, I definitely question whether or not to come back read more