On July 14th around 1-2 PM, we stopped in for lunch. We were the only customers at the time, and although the food was great and Rhonda was wonderful, the service from one staff member was surprisingly inconsiderate.
It was 100 degrees outside, and we were two older ladies clearly hot and tired. When our sandwiches were ready, the taller gentleman stood literally just a few feet away, looked at me, and said something like "your sandwiches are ready" instead of simply placing them on our table right in front of him. It would have taken max two or three steps. Nearly close enough to just hand them to me! Instead, he mumbled an excuse about helping another employee.
If I owned this location, I would want to know this happened. Even if the restaurant had been busy, there's no reason not to set food down when you're already standing right there. In the time he spent giving his excuse, he could have done it.
I love Jimmy John's, but this was my first visit to this location and likely my last. Food great. Rhonda great. Service otherwise missing. read more