Normally everything is great, sanwhiches taste good and customer service is great. But the past couple of times i have been to this location, the service has not been up to par. Not sure if its maybe that the location is understaffed, overworked, or just dont care. But the attitude has not been welcoming and seemed like the customers were more of nuisance and inconvenience. Throws off the vibe of the store, so much so that it almost makes you not want to go back. Something needs to happen with the staff either more support, or training. But something needs to correct whateveraybe affecting this location. Especially being someone who is in the customer service field. Definitely unacceptable. read more

My family and I went to Jimmy John's for lunch. When we walked in it wasn't many people inside. So we placed our order. It was done in about 5 minutes. I got the turkey and roast beef sub regular. They seem to skimp on toppings and rush through making the subs. My sub was ok. I just wish they would have toasted it like I asked for. It was also pretty dry. The mayo must have exited the scene... The jalapeno chips are good kettle chips. Crunchy with a little kick. Their ice is top notch. It's that good ice you can chew !! The staff was ok, they're not that welcoming. But I guess we'll just be happy they showed up. Lol. The restaurant was clean with plenty of seating to dine in. All in all it was an average visit. (I went again a few days later and got the roast beef sub, toasted with extra sauce. This sub was better. It had a good amount of toppings. It was good, and filling. Maybe it just depends on who makes your sub! Because this was night and day differences. Idk!! Check them out!!) read more

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STAY AWAY DO NOT ORDER FOOD FROM here i have more than one occasion ordered and they always call a half hour later (if that ) to let me nkow there are no drivers so no deliveries? i thought that was the business model extremely disappointed can't believe corporate has let it get that bad will not be attempting any more they were always the quick convenient option not anymore read more

Bought a Club Lulu Combo today and now have to go to the optometrist! Couldn't see the 1 thin slice of turkey & 1 slice of bacon for the 6"sub. PATHETIC excuse for a sandwich! Paid $16 34 for what amounts to be a lettuce sub with chips & drink. If ANYONE wants a sub sandwich, drive across the street to Firehouse, they haven't forgot how to add meat yet! read more

I've been to this this over a half dozen times and I still feel like just A-OK and nothing special. The lot usually has a spot in front and my most recent the walk up tidy. This JJ is off Princess Anne, but in a small strip. I called my order in for a pick-up and the person taking the order was slow, but got it right! Arrival 5 minutes later the sandwich was being fixed. There were issues with the card reader and it required doing it twice. They charge more than Subway, but I think it's an upgrade. The staff was meh. Good turkey provolone sandwich on white with fresh bread. I would return. 3.5 rounding down. read more

Jimmy John's - the inside of the restaurant - Sandwiches Near Me - Virginia Beach, Virginia

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I used to love Jimmy John's. With Jersey Mikes across the street it was often a difficult choice for me. One place I loved the bread, the other I liked the fresh cut deli meat. Recently this decision became quite easy after I showed up at Jimmy John's and realized it's a good thing I like the bread because they barely put anything for toppings inside! I can hardly see the shreds of lettuce, the guacamole looks like they swiped the edge of the knife with barely any on it, I received one slice of a cucumber with the middle missing, and one slice of tomato. This is what you get for $10!! read more

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It's a fast food sub place but I remain impressed at its fresh ingredients. I've never been disappointed in my experience.. they also give you the option for a lettuce wrap if you are looking to avoid carbs. read more

Food is good but the person who took my order around 4 PM on 11/22 was not customer friendly. I will not go back to this location.

Not lightning fast. Waited 50 minutes for a simple order of two sandwiches. The cost is good and the store is clean, but the urgency isn't there. read more

I constantly try to be nice but I consistently get screwed. After having several screw ups from them in the past. Missing foods. Sandwiches wrong. But I keep getting crappy service. And crappy food. As a former employee and trainer. It's disappointing. Jimmy John's is pretty simple. Today's problems were their card system was down. So they ca the only take cash I wonder how that's going to go in today's virtual world. read more

I really should start downgrading my JJ reviews. They're ALL super fast and super friendly, as is this one. Order and pay, by the time I get to the far end of the counter, my sandwich was there and ready for us. Tip: Add cucumbers and substitute mayo with mustard. More filling, less calories! And they will cut your sandwich in half if you ask. read more

Jimmy John's - Jimmy Johns off Princess Anne - Sandwiches Near Me - Virginia Beach, Virginia

I ordered a Beach Club sub from this location for pick-up for my wife on 3/16/24. She had the sub today. To her surprise, there was just cheese and lettuce on the sub. There was no meat on the sub. Unbelievable! The subs are made to order except in this case. read more

My son wanted a sub after his game today and when we walked in we were ignored for 10 mins, then when a girl was trying to acknowledge us the guy in charge (maybe a manager) yelled at her not to so they could finish a big order. My dad left because of the rudeness and wait time but I had promised my son a sub so we waited. We finally order and get our stuff and they messed up the whole order. We ask them to fix it as the manager is yelling at a group of people coming in that they are out of bread for 30 minutes. The manager then proceeds to yell at the 2 employees that were making sandwiches. He was incredibly rude and made it very uncomfortable to be in there. I felt bad for the 2 employees. read more

I ordered through DoorDash and ordered an Spicy East Coast Italian and was not what I've ordered from them in the past. There was only salami, and 2 slices of cheese. The picture says it all. read more

Jimmy John's - a sandwich with meat and vegetables - Sandwiches Near Me - Virginia Beach, Virginia

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This is a horrible Jimmy John's. We ordered for delivery and it took forever. The lettuce and tomato in my sandwich was frozen! i called to complain and was told, "yeah we know our veggie bins run too cold and freezes the vegetables sometime". I complained to corporate and they said we will forward your thoughts to the store. That was it! read more

Super slow. But employees were unwilling to help. Bunch of stuff on the floor. Walked in and employees were on their phone. Took them 10 minutes before they even acknowledged I was there. Rude. read more

I've been trying alot of the "New" sub places lately to check them out. This new Jimmy John's just opened up mid-2014 in the Landstown Commons Shopping Center, right off Princess Anne Road. No drive thru here, but they do have delivery if you live close by. Of all the newer sub places coming out recently, I actually rank Jimmy Johns at the bottom of the list. Firehouse Subs and Jersey Mikes have alot more 'flavor', and both of those chains have locations here in the same Landstown Commons shopping center. Jimmy John's subs are made very FAST, in fact my sub was done practically even before I had finished paying for it! So the SPEED you could get a sub, and the fact they will deliver in rapid-fast fashion is a Plus. If time is of the essence on your lunch break, stop here. You'll have your sandwich and be eating fast! --- But, I give it only a 3-star because there is just nothing very exciting about the sandwich itself. read more

Jimmy John's - Jimmy Johns. Cool various signage inside the store. - Sandwiches Near Me - Virginia Beach, Virginia

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Service was quick and incredible. Sandwiches came out great and on time for our company lunch!

Came into store to order food and its amazing how no-one has a mask on if you sit down like magically the air at a lower level is fine to breath, but if you are standing up you need one. To think this generation of people believe cotton protect against anything and yet the employee adjusts her mask with her hands in front of me and are making food. This is insanity. Poor customer service. Will never go to this establishment. sometimes things can go a little different with respect and politeness. Take my card. Bring food out to me. Zeros here i come where the are not anti air breathers. Plus Zeros is a local establishment. Went in there little to no-one had their mask on. Support local over this trash. read more

Terrible experience. They were out of all the bread except for wheat slices and the little John bread. I just wanted two plain slims #1's for a field trip tomorrow and they said the little John's would work and they were cheap. They were more expensive than the plain slim price at the Holland Rd location and way smaller! Looked online and this locations prices are all more expensive for terrible service. Never again. read more

This is a good location in regards to how close it is to the gym (don't judge me), but the parking is terrible. You have to compete with Zoe's Kitchen, Huddle House, a nail salon, and other businesses' customers for parking. It's like a Battle Royale of parking. However, I was greeted promptly. My order was perfect. I'll definitely come back for pick up. read more

I love Jimmy Johns as a franchise but I probably won't come back to this location simply because the employees' hygiene is severely lacking. The kid that took my order had hair WELL past his shoulders and it was not only NOT tied back but also stringily plastered over his eyes. It was unappetizing just ordering my sandwich. THEN I watched the gentleman who made my sandwich (who did not look......healthy or well) remove his hat and shake his head voraciously like a dog whose just come out of water. Was he trying to wake himself up? Was he shaking off a brim of sweat from his brow? I don't know and I don't care. I was REPULSED by the act itself and then the fact that he replaced and repositioned his hat with his gloved hand and then never replaced his gloves. I honestly don't even know if I can eat this sandwich..... I'm grossed out. read more

I placed an order online for pickup in this store. When I arrived at the store, I noticed a young woman sitting in the car next to me smoking marijuana with a friend. I went into the store to pick up my order, which should have been ready. After waiting several minutes, the young woman from the car came into the store, walked behind the counter, and proceeded to tell me that the store is "out of bread", to which I replied, "out of bread?". A coworker then said that the bread just came out of the oven, and the young woman informed me that it would be a "long wait" before my sandwich could be made, and it would be a minimum of 15 minutes. I let the 2 employees know that I would like to wait, at which time the young woman went back outside to the car. It's been 15 minutes, the young woman is still in the car smoking marijuana, and the young man behind the counter has been standing in the back the entire time. This has got to be the most outrageous experience, to have an employee of a restaurant sitting in front of the restaurant openly smoking marijuana. My husband went back into the restaurant, at which time the young woman went back inside and began to make the order. I am completely speechless. read more

I am not a fan of Jimmy John's. I would honestly rather eat a 2 day old Food Lion sub that's been sitting in the fridge, buuuuut girly loves it so here we are, stuffing our fat faces with these expensive, basic Sammy's wrapped in bread with the consistency of leather. Service was great, not my circus though. read more

Jimmy John's - Sandwiches Near Me - Virginia Beach, Virginia

Girl with purple hair was very unprofessional and rude. Made us not want to ever come back to this location.

New, very nice Inside. They had several employees and everyone was busy cleaning and stocking up the supplies. Each person working on one of the following: tables, floor mats, windows and prep area. Someone had some type of cleaning tool and the place was spotless. Definitely a quality manager with pride was in keeping with very high standards. I would recommend that napkins be provided with sandwiches and also have dispensers on the tables. My only concern with all J.J. is you either ask for napkins and a bag if to go or grab the bag and napkins from behind their counter. Overall- clean, good vibe and the visual aids posted throughout the restaurant is very entertaining. read more

Nothing special at all. First time to this place and last. Jersey Mikes will have my business. I walked in to a kid on his phone, then the crew came out. Barely greeted. Explained it was my first time..usually with good customer service you would get a "what do you like, you should try..." i got nothing. I proceeded with my order and it was fast. At the end I asked for a bag...as the other sandwich maker was walking away he proceeded to tell me to help myself.. I had no clue..took three times telling me where the bags were to help myself to it. ( usually customers don't reach behind the counter) Now the actual sandwich, so bland, I had more bread than meat...like I said. Choose jersey mikes. Also want to add I was the only customer at the time. read more

Worst experience at a jimmy jonhs! Tried to order a slim sandwich And they made it into a complicated mess! Ended up spending and extra 7 dollars just for some lettuce and mayo. read more

This was my first time ever having Jimmy John's. It was good, but it has been hyped for me and I didn't find it to be all the hype. The sub tasted fresh which was a plus, and the staff was pretty friendly. I found the sub to be tasty but it just didn't make me think "wow this is amazing" I would rank it as being better than sub way, but not as good as Firehouse subs. read more

Wow, walked in and employee was sitting at a table, looked like I put her out when she got up and I apologized to her! She was incredibly rude throughout the entire transaction! Apparently you are having trouble getting good employees! Oh, and the floor was a filthy, sticky mess! This location has gone down hill (Landstown Commons!) read more

This JJ is the worst I have ever been to. I have been here several times and each time I get screwed. One visit the scraggly looking manager tried to put rotten brown lettuce on my sandwich until the young kid working there was like hey that's rotten. The next time I spent $65 on sandwiches and the same nasty manager screwed everyone of them up! The same nasty manager, man who looks dirty and touches every damn thing with the same gloves he is making your sandwich with was complaining because my kid wanted Jimmy John 'syellow mustard and said you are going to have to put some on at home because all he had was small packets. The store only looked clean because the poor high school girl was trying to stay away from the creepy nasty manager due with bad skin. Corporate needs to visit this store and take action. The owner is stupid for keeping the nasty manager and he is rude to everybody that comes in. I'll use the $35,000 dollars in my savings to open a JJ in red mill to compete with this dump. DONT GO TO THE JJ IN LANDS TOWN. If I could give it no stars I would! read more

Just had lunch. Couldn't get a drink because they don't have cups. That is really weak. No one went to Food Lion or Sams Club or anywhere to get some cups. And the bread for the sandwich was not as good as at other places. Won't be back here, as there are just to many other options. read more

What's the point of ordering through the app, if you don't start making the order until I arrive? Then, the 6 employees spend more time talking and screwing around, than making the order. I was the only one there, and I waited 10 mins. "So fast, you'll freak"? Not so much. read more

I dont usually rant and rave about customer service because I'm hardly impressed with establishments these days but this Jimmy John's seems to only hire considerate and friendly people! It is really nice to know of a place with yummy sanwiches and nice people. Every single person I've seen working there has been kind and the sandwiches are very good. Thank you! read more

I'm a huge Jimmy John's fan for starters! Their food is quick, the sandwich makers who work there are ALWAYS friendly and I customize my usual order and have never had any issues. I love the fact that I can literally get my food ordered and out the door in less than 5 mins! 10/10 would recommend ** love the fact you can still add sprouts to any sandwich! **Also if you ask for leftover bread sometimes they will sell you their bread for dirt cheap which if you have ever eaten here you will understand their bread is AMAZING! read more

Ordered here at 12:16 for delivery and my food did not leave the store until after 1pm. Called at 130 and was told it should be there soon. I missed my lunch break and the girl said sorry and not sure what else you want me to tell you?! Excuse me?! It been over an hour and half waiting for my food. I thought it was supposed to be freaky fast...apparently not! I asked for a refund and was put on hold so she could call the driver to make sure they didn't deliver my food. Keep your funky food. I will never order from there again. Poor customer service. read more

Super fast delivery and meaty sandwiches. I love their service and the prices are reasonable. read more

Jimmy John's - Beach club. It was delicious. Needed more cucumber but I will get again. - Sandwiches Near Me - Virginia Beach, Virginia

Alrighty this got a 4 star from me today! The food came out quick, fresh, and the environment was clean. I got a thin tuna sandwich and It wasn't bad at all! Though I'm not a fan of harder kinds of bread, I'd recommend for a quick bite if you're craving a sub! read more

Called today at 4:25 with a question of how long do they need for a catering order?! The man on the phone said 24 hours! No sooner did I hang up that Kayla (I believe that was her name) called me back and said she would help me in anyway that she could, and asked what I needed!! Talk about pristine customer service! The lady who provides food for our youth homeless outreach dinner tonight backed out which left us in a jam! I ordered two 30 count sandwich platters for less then 3 hours later!!! I have always been a Jimmy John's customer but this just made my day! I literally had tears in my eyes that they were willing to overlook the time crunch and their policy to help us feed our kids tonight at the center!!! Jimmy John's you have my business from here on out!!! I'm so thankful!!! read more

It's airport food...service was quick, my food was a little sloppy but considering the rush I guess its to be expected? the food wasn't bad but the rushed aspect took away from the quality, the flavor was there and the servers were kind. read more