Freaky slow...they are in absolutely no rush to get your order out. They mixed my order up with someone else's too.

We came in for a big order and the crew was awesome they helped us order for out big group and got it done super fast. The team was very nice and did a great job! read more

Service was great, but it left my whole team and me from out of town with food poisoning when we got back. Been stuck to the toilet for days now.. read more

Forgot the cheese... AGAIN! It's all good if y'all don't know how to make a sandwich I'll just go to Jersey Mikes from now on. Ridiculous.

i've always been a huge Jimmy John's fan. Love the sandwiches no complaints on the food here. However, I went inside for a pick up order, was not acknowledged & they wouldn't even make eye contact with me, despite my glances and smiles while patiently waiting near the wall, out of the way. Nearing 15 minutes I decided to approach the counter the girl behind it looks annoyed by my presence. I have to repeat myself several times to receive my full order which has been ready the entire time I was standing inside the restaurant on the back counter. Mind you I am around the same age as most of the employees, have worked several food service jobs, and I've never even made a yelp review before until now. I'm not a Karen and never thought I would feel the need to write a review, but I honestly left feeling embarrassed/ashamed or guilty for buying a sandwich? Don't think I'll be going back to this location soon. read more

I went to this location for the first time, and I think the problem is the brain dead employees. They clearly don't want to be there, and they act like taking an order is an inconvenience (despite being the only person in the store). And they still managed to screw up my order by forgetting to add hot peppers. Pretty disappointing overall. read more

Jimmy John's - A sandwich filled with disappointment - Sandwiches Near Me - Amarillo, Texas

Pretty disappointed in some of the hygienic practices at this location. Most important thing I want to make note of first is that the staff wore the masks incorrectly the whole time. One staff member wore their mask on their chin (exposing the nose and mouth) while making sandwiches. The other staff member taking orders was exposing their nose. My sandwich was good but unfortunately the not so friendly staff and hygienic practices here will get 1 star from me. There was also a trash pile left out the whole time I was there. See picture. read more

Jimmy John's - the inside of a restaurant - Sandwiches Near Me - Amarillo, Texas

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BEST PLACE EVERRRRRRRRRdon't know where i would be without the best manager ever and the sandwiches are absolutely delicious!! wouldn't eat at another sandwhich place after i ate here for the first time! we love all of our customers and do our best to serve the public! read more

Jimmy John's - me and coddyyyyy - Sandwiches Near Me - Amarillo, Texas

Finally! I just had a delicious veggie sandwich that was flavorful and satisfying. It's on the menu as a Mediterranean wrap. I had them leave the cheese off as I avoid dairy. My husband likes Jimmy John's. They have always provided great service. I just always felt overlooked with my only choice being a lettuce and tomato sandwich. Now we will be eating there much more often. read more

The food was fresh as usual! Great service and a clean environment. Loved the vegetarian!

Terrible customer service. Don't ask for pickles or your tomatoes on the side. We were going riding and they were SO annoyed that we asked for that. Just rude. They actually rolled their eyes and made faces and one of them said "we already gave you a full serving but we will let it slide". We spent over $40 and they couldn't give us a pickle or even just have some understanding when we said we were bringing them in the canyon. Go to another location! read more

There was so little meat on my sandwich that I actually could not taste it. Sad sad experience.

I've worked for jimmy Johns for 2+ years earlier in life. So anytime I eat here - my sandwich is somewhat complicated. I ordered delivery from nearby hotel, within 10 minutes my order arrived. Sandwich: bread is good, cut the way it should be and baked to perfection. Right amount of mayo, veggies and the meat is the same as I remember eating hundreds of times in the past. JJs takes pride that every one of their sandwiches, and every bite of that sandwich should taste the same. This is what I got here. The chips and cookies are exactly the same as I remember. (Put a cookie in the oven or microwave for a bit and you won't regret it) Not sure why the awful rating here, my experience was great ‍ read more

I think the word gourmet is used too liberally nowadays. With that being said, the food here is not bad, and it is made when you order it. But, it is not gourmet food. That's not to say it is bad or anything of the sort. Their portions are generous and they serve you quickly. I think my only gripe is that I didn't get the pickle I ordered. Other than that, I would definitely come back. read more

Ordered two 16" vitos on our way out of town for 4 of us. One was not cut in half so my husband had to go back in. Once we were back on the road we realized the sandwiches were really dry as there wasn't any sauce... disappointing especially as there were several employees there. Meat & cheese was good and bread was pretty fresh so giving 3 stars. read more

Once I pulled up to the drive threw I got half my order in and was told to pull forward. Once I stated I need a mother sub they stated " Just pull forward and remind us!" Order I was given at the drive through was completely wrong! I Ordered 2 #9s and got ham and lettuce subs! Got service from three different people. I WILL NOT RECOMMEND OR EVER GO BACK! read more

This is a fun little sandwich shop. Most if their signage is hilarious. I had the "Vito" ... It was good, but I had high expectations and the sandwich just didn't meet my expectations. The flavors were ok (better than subway!) but you just didn't get enough meat or produce. They are for sure trying to fill you up on bread. The food gets 3 stars from me ... there marketing and store environment gets 4 stars. Overall my Jimmy John's experience gets 3.5 stars. read more

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Went there on 05/13/20 at 12:45 and was charge for an original size sandwich but got a slim. Once I got home, I called and was told by zack that he would only remake the sandwich. I drove 25 minutes to get there, so I expected to get properly compensated for my time i.e. remake the entire order. I'm not driving 25 minutes because they shorted me $3.00. Which by the way seems intentional. I would advise everyone not to come here. If they show this little care about customer service, I WOULD HATE TO SEE THEIR ATTITUDE TOWARDS THE CLEANLINESS OF THE RESTAURANT. With Covid-19 going around it would probably be in your best interest to avoid this place like the plague. read more

Jimmy John's - Big thumbs down for Zack, although he deserves the finger. - Sandwiches Near Me - Amarillo, Texas

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I give them a solid 2. I'm a happy that 'leave at the door' is an option. Ordered last night and the first sandwich was perfect, but the second sandwich was missing some ingrediients. I ordered extra pickles and tere was barely three on there. I also ordered extra avocado guac and yet they decided not to add that. I don't understand how my order can be so perfect online and yet Jimmy johns fails to hire people that speak and read english. Will never order from here again! Make sure you order from a place that knows exactly what sandwich you want. Jimmy john's ain't it. read more

I love Jimmy Johns!! I've been to this location twice in a row, and I'm sure I'll come more cause it's close to where I'm staying the next couple weeks. It's clean and the food is great! Customer service on the first day was terrible - the orneriest two kids in the entire universe I swear! Just bad vibes ... today was a little better, at least someone welcomed us. Customer service gets 2 stars read more

No taste, no flavor, no seasoning.. bread was also stale and had zero taste.. I can never get those wasted calories back

I submitted an online order around the dinner rush, and kept refreshing the Order Status web page to see when they were done with it. At least 25 minutes passed and the page said it was still not ready. Eventually, my wife left me with the kids and went to find out what was taking so long. They shrugged it off and said it had been ready for a while. We would have gotten our food faster if they'd had no Order Status page. The sandwiches were tasty, but the meat slides right out of the bread. I can't be the only person who has this problem with that. read more

The sandwich was good but the customer service was very poor. I bought a bag of chips that turned it to be soggy/wet. I thought "ok this stuff happens, maybe water got in some how, no big deal." For sure I'd have no problem exchanging a full bag of bad chips for another. Wrong. The night manager informed me I could buy a new bag of chips but would not exchange them. After several more exchanges he finally exchanged them for me. No apology for selling me a tainted bag or for the inconvenience. I could understand if I ate the whole/most of the bag and complained way after the fact (I returned 5 mins after getting my food) but he was just very rude and didn't understand why I wouldn't be satisfied paying for a soggy bag of chips. I won't ever go back to this location. Poor management. read more

I am sitting here in Jimmy Johns and I am extremely disappointed! We walk in and no one is here. First notice that it is FREEZING!! After getting our food I also notice that there is only one clean booth to sit at.. although it seemed like when we walked in everyone was just talking. We find the last clean table in the place and sit. Then we notice that the music is Disturbed, a very loud, screaming band. Not what Jimmy would want I'm sure. That song was followed up by a rap song that clearly sai the word "F* ck"!! At last when we started looking around for some salt and pepper we noticed there wasn't any on the tables. When asking if try had any behind the counter they answered "we don't even keep those in stock"... Disappointment!! read more

Jimmy John's - Thumbs down son! - Sandwiches Near Me - Amarillo, Texas

This is a wonderful sub sandwich! The bread is fresh and delicious. Their veggie sandwich is my favorite with lots of fresh veggies and cheese and guacamole. I think this place was clean and nice and inviting. The only thing that was a need for improvement was the customer service. Two guys were not that helpful but one was very! Overall a great stop on the road trip or while in Amarillo! read more

I'm currently only listing this as 3 star and here's why: Jimmy Johns is a franchise that is built on their reputation for speed, and I do give the leeway that this location isn't very old. But a few times I've ordered and I was having it delivered to the mall( since I couldn't leave for break) it has taken a fairly long time. My prior experience with them in a different town, they were extremely fast. Food quality is good the speed not so much,yet. read more

Best ever service I ever experienced. Called an order in for delivery, they delivered 5 mins after. That's was amazing.

Did a DoorDash order with Jimmy Johns. First off delivery wasn't on time. Got our food about 20 minutes later than we should have. When we got our order we were missing items. And both of our sandwiches were wrong. Horrible experience read more

I'm allergic to wheat and Jimmy Johns is one of few places that serves a sandwich bread alternative - the unwich which are lettuce wraps. An unwich comes with 2 lettuce leafs as the wrap. I always ask for a couple extra lettuce wraps and have NEVER been denied until today. I even told the cashier that and his reply was "rules are rules, only comes with two". Unbelievable. We're talking two iceberg leafs of lettuce!!! Talk about STINGY, CHEAP, & and UNACCOMMODATING to the customer. It's clear that the owner of this Jimmy John's would rather get a 1 star rating than give its customer a couple extra leafs of iceberg lettuce. Unreal. read more

Ordered my sandwich #14 add cheese, I didn't receive the cheese. Went back up to the counter and let one of the employees know. The other employees looked at it as a big inconvenience to get what I paid for. As I'm eating my sub at one of the booths I noticed that one of the employees was touching the baked bread as he organized the trays without gloves after he was sweeping and doing other cleaning duties. I've been the industry a long time and that always grosses me out when people can't wash their hands and put gloves on. read more

Old bread, very skimpy on the avocado spread. The rest of the sandwich was good, but I won't be back. You can't make a second first impression. read more

It seems to me the Jimmy John's Soncy location has trouble getting my order correct each and every time. Whether it's an online order or a call-in. It must be a major effort to cut a sandwich in half. It's always a request when I order on-line or when I call-in an order. A few week ago I ordered the Vito #5, I wanted it dry (no sauce/oil, vinegar or oregano) and cut in half. When I got home and opened the wrapper I had a greasy oily mess of a sandwich and NOT cut in half. When I called and explained to the manager my disappointment I was told I would have a credit for a sandwich on my next visit. I wanted to make sure all staff would be aware of this credit. The manager said yes it would be flagged/noted on my account. Today I called to order my replacement sandwich, I was told there was nothing noted. I explained the situation and picked up my replacement. I asked for it to be cut in half, the young man said he would make a note of that request. When I was leaving the pick up window, I thought I better check my sandwich before I get home. I checked before leaving the parking lot and what a surprise...IT WAS NOT CUT IN HALF. I drove back around to the window to get that simple request done. I told them they have a major problem communicating with each other. From now on I will have to go to the Western location, even though it's further from my home. read more

If you are a fan of over-priced bread and shredded lettuce, by all means try Jimmy Johns's.

Staying at he hotel next to jimmy johns and they literally had my sandwich in my room within 5 minutes. I did a phone order and it was a painless process. You can't go wrong with quick service and great food. read more

The food here is totally normal and average and what you expect from a Jimmy John's. The problem I have with it is the annoying and ridiculous parking lot. It's tiny and narrow and there are too many large construction vehicles or pick ups to navigate without feeling like you're going to be crushed by some dude who could run over your poor little hatchback. There are a lot of food options in this area off the Interstate, but this JJ's isn't a terrible option. There you go. read more

I used to be a regular at this store for a couple of years who literally ate there almost every day. One day I popped in for a sandwich and I had realized I forgot my debit card after I ordered. I had about $5.50 cash so I was short about a $1.50. I asked if I could pay them back the $1.50 next time and the manager said said no it was against their policy. How greedy can you be? I said "ok, you just lost a regular who spent $7-$14 a day over a measly $1.50. I stopped giving them my business and started going to the Western St. store. I recently stopped eating at JJ for other reasons (owner using company $ for re election campaign of Joe Arpaio and hunting of animals classified as vulnerable) but this review is regarding the Soncy store of JJ. read more

Discovered JJ on vacation in Colorado Springs and have been hooked ever since! There is something for everyone at this not-so-ordinary sandwich shop. My husband is low carb, so he gets any sandwich on the menu as an "unwich" (lettuce wrap done right!). My teens love just about every item on the menu as a sub. And I am on weight watchers and for only 2 points I can get a filling meal (Turkey Tom unwich) that doesn't leave me feeling like I'm on a diet. PLUS, the decor is priceless! The signs are fun conversation starters. The staff is always friendly and helpful. I highly recommend JJ. read more

I used to go to both locations quite a bit and ordered for delivery twice from this location and I live about 5 minutes away from this one. I called one day to order and then the person on the phone tried to give me some lame excuse about how I wasn't in their delivery range and they couldn't deliver to me even though they had twice before. I don't know what there deal was but I haven't eaten at either location since and it's been a couple of months since that incident. Not sure if I will ever go back maybe if I'm in a hurry or something! read more

Bread was right out of refrigerator & very cold. Very little meat on sandwiches -- we won't be back EVER !!

Sandwiches were stingy on the meat and weren't anything to get excited about, in fact, id rather have made my own sandwich at home. My kids weren't impressed either. To boot, there was a dead spider in my husband's drink cup... read more