DO NOT GO TO THIS LOCATION!!! I went there on 6/7 to get an oil change because the usual location was closed since it was Sunday. It was a quick service, but could've led to a much bigger issue. My husband went to check my transmission oil and notice that the box holding my air filter was slightly open on one side and one of the latches was off. This could have unfiltered air, dust, or debris going into my engine! I go to my mechanic to look at it and he notes that whoever looked at my air filter did not put it back correctly, so when they tried to close the box and latch it, the latch broke off. He was able to properly put the air filter in place, AND HE FOUND THE BROKEN LATCH IN THE HOOD OF MY CAR!! So whoever broke it off intentionally DID NOT DISCLOSE THEY BROKE IT and probably could not see where it fell and assumed it was gone. Quality service is not done here!! DO NOT GO HERE! read more

Jiffy Lube - Air filter box - Oil Change Stations Near Me - Sunnyvale, California

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Yo they change oil. If someone needs other service this is not the spot. I have had good exp here..... read more

Jiffy Lube - Lobby - Oil Change Stations Near Me - Sunnyvale, California

Came in today (9/3) and got an oil change, as well as my AC filter cleaned, as they highly recommended I change it (making my total final bill just around 200 dollars after it was all said and done). I waited for an hour. Not exactly quick service as they advertise, but I still appreciate the work they did. Overall, if they're going to charge the amount they're charging, they really need to speed it up. Will probably try a different chain or location next time, as besides the actual act of doing the oil change, this experience left a lot to be desired. (Though credit where credit's due: customer service was friendly) read more

Anthony double checked work because I was worried from condensation from the AC, thank you so much Anthony's and I genuinely appreciate you, great service from this gentleman right here You're the man read more

Oil Change on Sunday! The staff did a great job - in and out! 1st attempt: at 12:45pm, I was told to come back as they were at lunch and would return within 45min 2nd attempt: 1:30pm, I was second in line as they were half way done with someone who had arrived during the time they would have been at lunch? The staff who helped check my vehicle in and perform the oil change was very friendly, informative and speedy! My oil change was done and I was on my way by 2:20pm. They did a clean job and everything is running great Previously, I had stopped coming to this location (a year prior) as every time I would get an oil change they would spill the oil all over the engine causing my vehicle to smoke for a little bit as I drove around burning it off. Glad to see service has improved and I'll be back as their location is very convenient for me! read more

I've come here for my last 3 oil changes. Quick service everytime. No appointment needed. I got to stay in my car comfortably the whole time. Guys worked great as a team together. Friendly and informative. Very thorough- made sure they checked everything on my car. About average pricing. Outstanding service. read more

Abel in Customer Service was awesome! He knew exactly what he was doing. Service was super fast for an oil change. It was great service!

I took my 2012 rav4 in to get an oil change. After paying I began to drive home my check engine and auto lsd warning lights came on and the car began to preform poorly. I checked under the hood and saw that when the technicians removed my air filters, in hopes to upsell me with new filters, they did not properly reinstall the filters leaving a hose unhooked from the filter assembly causing the engine troubles. If this mistake had not been caught early and the engine allowed to draw unfiltered air the car could have been seriously damaged. in addition to the engine troubles I had also found that the employees had incorrectly reassembled my glove compartment causing another thing for me to fix. The lack of care and harm done in order to upsell air filters leaves me incredibly frustrated and upset. I would highly recommend against anyone coming to this location for any kind of maintenance. read more

They are honest, helpful, quick, and are willing to answer any questions you have. Great place. Very satisfied with my visits here and will be back again. read more

I would avoid this place at all costs, Alfonso helped check me in then I noticed them talking for up to an hour without finishing my oil change, when I got home my filter was leaking oil and stained my drive way. I had to get my car towed to a mechanic for a proper oil change. read more

WARNING DO NOT COME HERE!!! They stripped the oil pan bolt while changing my oil. Got home after getting an oil change and notice drips of oil on my drive way. Went back the next day and they admitted it was their fault but did not offer to pay for any repair and told me i need to get a new oil pan replacement. It would be a $500+ repair which I had to pay out of pocket for their mistake. read more

Charged 100+ for full synthetic which is the most expensive one I had. The staff forgot to give back my wheel lock, and I need to ask for it. Also they should vacuum my interior, and the report says I "declined" the vacuum, which is absolutely lying. They did not ask at all! Give two star because wait is short and you can have one stop maintenance here. But if you only need oil change, I would recommend other places. read more

Wish there was an option for 0 stars. Got turned away at 9am on a weekday because only one person was working and he was having trouble doing his job... aka oil change. Strong work guys read more

At this point, I consider visiting this Jiffy Lune life threatening. I went there and paid for a relatively high-priced oil change; once finished I noticed ancillary services were not done at all, most importantly coolant check. When I pointed out the coolant, I was told they'd address it but I checked later and nothing was done. Further my dipstick was quite dry and that is scary. Do not risk loved ones' safety by coming here. It may seem cheap and easy but it could cost you long-term. read more

Stopped by at 215pm on s Saturday, the guy said he was on lunch and referred me to go to the Jiffy Lube down the street. I came back later around 345, he sitar that the system just shut down for no reason. Both times there were no signs to indicate lunch or currently closed. I'll never come here again. read more

Quick and friendly service. In fact they made a mistake and serviced my front differential instead of another customers! Only gripe was that they said they vacuumed the interior of my vehicle and the driver side mat was still dirty. So, they probably "passed" on actually vacuuming my car... I'll probably go to their Mountain View location from now on... read more

I took my as new 2016 passenger vehicle in for an oil change. Shorty after the service, a large volume of oil had leaked out onto our driveway, causing a huge mess. Took the car back to this establishment for a leak check, and upon arrival I was treated poorly by their lead agent Louis Nolasco, and he made me wait over 25 minutes while he took service orders and let other vehicles that came after my arrival in before proceeding to put my vehicle in the queue. The lead agent did not apologize nor explain what was happening to my vehicle during or after the service and that's when a mechanic handed the key back to me saying that there was no leak, when there clearly was a leak onto our driveway. I watched the mechanics work on my vehicle the whole time, and they did nothing to fix the leaking oil from my vehicle. I ended up raising my voice to the lead agent because of his lack of customer service etiquette plus inadequate level of communication skills demonstrated towards me, and to make things even worse Nolasco proceeded to accuse me of video recording on the premises when no such action was taken (but maybe I should have) and then he had the nerve to lecture me on the legality of recording someone without consent? What planet is this guy on? He also did not show any sign of apology nor did he take any responsibility for their error when they had clearly messed things up and wasted my valuable time this weekend. If he was working for me I'd fire him on the spot for being so self serving and/or arrogant towards their customer. I will never take my vehicle to Jiffy Lube for service ever again. Have been a loyal customer for many years prior but NO MORE!. If you would like your driveway to look like this, then by all means go get your oil changed here asap! read more

Jiffy Lube - Oil stains everywhere on our driveway after getting an oil change at Jiffy Lube Sunnyvale, CA. - Oil Change Stations Near Me - Sunnyvale, California

What can I say accept DON'T bring your vehicle to this place. We had been here before for an oil change and they did a good job, but this time, they lost us as customers. We brought in our truck for an oil change, they suggested a radiator flush and we said okay, $130 later our heater stopped working and the engine started overheating in just a month. I called and Juston the manager now mind you this was a couple of days before overheating and he told me to bring it in so he could see what was wrong with the heater. FF to last night my husband just makes it home with the truck overheating . We checked the radiator reservoir and it was empty. We put a gallon in and lo and behold my heater started working and it's not overheating anymore. I called Juston again he gave me a whole song and dance and then proceeded to give me the GM David's phone number. Needless to say our conversation went nowhere and back so please don't waste your money in this place. read more

There was no one in the shop or at the front desk. And employee was walking around but not acknowledging the customers waiting. I waited for about 10 minutes for anyone to show up to see any of us and left. read more

We went to this location because it was open on a Sunday. I called and spoke to Albert. He was informative about the types of oil changes. He was nice. My Husband has 2011 Nissan Altima and he uses it for work. It's his commuter car. They were fair on price and we also had a coupon which helped. I went over the receipt and it said we declined to vacuum the floors. My Husband said they didn't ask. But that's okay. Maybe our next visit they will. Will be back again. read more

NEVER GO TO THIS LOCATION This is the first review I've ever done, this jiffy lube is the worst place I have ever been. Workers used wrong tools and got a tube stuck in my transmission for 2 hours. Have no further details on it. This delayed my oil change to 3 hours and they still charged me nearly $300 for engine and transmission oil change. Horrible customer service, people smoking while working, no body has any idea what they're doing or what's going on. Couldn't give any details or any information about anything and tried to sell me a replacement oil filter and the one I have is brand new. I WILL NEVER GO BACK read more

There is nothing good to say about this business. Go somewhere else. I wish I had. Brought a well maintained car in for a routine oil change. I was impressed at how quick they were until I found out afterward that not only was my oil still dirty, I now had an oil leak. read more

The person ( Andres ) who was ringing me, was rude towards me when I had questions about air filters. I did not appreciate his attitude towards me for asking questions about my car that I wouldn't know unless I asked. They couldn't uncap something in my car to change my oil . Or change my headlight bulb. Never coming back again. read more

Came in for a regular oil change. My 2019 Honda Accord showed my oil at 5% so when I came in I expected them to do a typical oil change and fill the oil. They charged me 127$ for an oil change and a cabin air filter change and sent me on my way. I went to a different oil change place because my car wasn't responding as it would after a fresh oil change, they checked my oil levels with a dipstick and Jiffy Lube shorted me of 1 quart of oil. They also reset my settings in my car to show as my oil levels at 100%. I demanded a refund and showed proof with pictures of the dipstick, and the district and general manager both said I would not be reimbursed. When I asked the district manager over the phone who was above him that I could speak to he said "nobody". Scummy people, scummy company. read more

After service was done, I found my stuff from glove compartment on the mat. Not professional at all

Came in yesterday for an oil change young man named Angel Greeted me and drove my car in was really respectful as well, did an amazing job cleaned my windows, vacuumed my car and added air to my tires never had someone do something so nice when doing a oil change. Also a Man named Andres was really polite and was kind when ringing me up at the front. Both Andres and Angel did a great work on my car, Gave both a 5 Dollar tip for the work definitely will come back for a oil change soon. Great work guys read more

Once again, five stars. Shout-out to Louis and Joseph and team for again, five star customer service, going above and beyond as usual. They are my go to for any issue, not just for oil changes. Thanks again to the team at Jiffy Lube! I highly recommend to everyone read more

Jiffy Lube - AMAZING TEAM!!! - Oil Change Stations Near Me - Sunnyvale, California

Today I took my car to have an oil changer, one person took my car and I gave him my car key and house key, when they returned it I was missing my house key. Nobody really took responsibility if loosing my key. One young man was looking around but the person who returned my car and the key just ignored me. Do their mistake took me to change my house key and instal a security alarm due that they have my address and my key. So, I don't recomen them due to the lack of care. read more

DO NOT GO HERE. They screwed up a simple oil change, the manager Jorge was difficult and LIED to me. I ended up going to Goodyear where they showed us how Jiffy Lube messed up. Waste of time and money. I've been getting my oil changed at Jiffy Lube for a while but this was my first time at the Sunnyvale location. We all know Jiffy Lube isn't about the customer service, it's about getting the oil change done quickly and correctly. I got my oil changed on 10/22/18 and the experience was normal. We left the car sitting at home that weekend and did not drive it. It wasn't until Monday morning that we saw the large puddle of new oil under my car. We laid some new cardboard down and checked overnight again to see if the car was really leaking - it was. My husband checked the oil and noticed that it was half gone.. (note I had my oil changed a week ago, didn't drive it on the weekend, and drive about 16 miles a day). My husband also looked under the car and noticed oil everywhere, both on the ground and spilled all over the bottom of the car. It was clear they did a very sloppy job. He specifically noticed oil dripping down the sides of the engine oil filter and pooling in a drip at the bottom. It was evident that Jiffy Lube had messed something up. Our hunch was they did not tighten the oil filter all the way, or that the seal could be damaged. Thinking this would be a simple go tell Jiffy Lube and they'll fix it task, I was their first customer Tuesday morning. I told them what was wrong and after taking in my car for about 10 minutes, the manager Jorge told me they ran my car and looked under it and it wasn't leaking. He told me he noticed the filter wasn't cleaned properly and the oil wasn't full so they topped it off for me. I told him there was a leak and asked for a brand new oil change to be sure. I did not want to come back AGAIN since they didn't fix anything. He told me they could do an oil change but they'd have to CHARGE ME AGAIN since there was nothing wrong... I asked if there wasn't a leak why was there oil missing? He couldn't give me an answer but still refused to give me a new oil change. I asked him to talk to my husband on the phone and after that he said "fine we'll do it but if it leaks again we aren't doing it again". They took my car in for another 15 minutes and said it was done. We looked under my car and noticed they had written a date in the filter this time but it was obvious they did not change the filter (the serial number was the same..) And the next day we noticed the same leak. We watched it over the weekdays to make sure it wasn't residue from the first oil change where they made a mess of everything, and over the few days we noticed the filter got dirty again (because obviously there's a leak.. not a fast and full leak, but one that just slowly drips.. hence why looking at my car for 10 minutes didn't show anything). We took my car to Goodyear explaining the leak. They took my car in and reported the following: oil leaks were coming from the oil filter and drain plug, and they identified that there was no gasket on the drain plug. Goodyear did a brand new oil change and my car has been leak free since. This tells me that 1. The first oil change from Jiffy Lube was erroneous and they didn't do it right. 2. The second oil change was fake and they did not do a full service oil change when Jorge had said they would (in the rudest manner). 3. The fact that Goodyear was able to find the issue, and do a new oil change and my car has NO issues now tells me Jiffy Lube in Sunnyvale is full of poor technical skills, lies, and a word that starts with S and ends in T. read more

Jiffy Lube - Oil Change Stations Near Me - Sunnyvale, California

I've been to this Jiffy Lube a year ago, and know how they operate. One year ago, I got an oil change here, along with a few other items. I have a 1998 stick shift Honda Civic with 173,000 miles on it, and know it inside and out, and what service it needs, and what service has been done. I keep the engine clean covering the distributor, while washing the hoses and engine block of dust and grime, using my garden hose. This lengthens the life of the hoses, by preventing them from getting brittle, and helps keep the car running cool, without overheating. Lately the car has been burning about a quart of oil every 3,000 miles, so I bring it in on Wednesday afternoon at 430pm. Oil change plus oil filter change goes for $39, but with the coupon from being on their e-mail list, I get it for $27. Nobody waiting in front of me, and I ask if they can rotate the tires, as the front driver tire seems a little low, and I've put in some air the other day. They look at the tires, and says it doesn't need rotating, as the tires are near new, with no excessive wear on the front tires. They go over the car with a 17 point inspection, drain the old oil, and replace the filter -you don't want to try doing this yourself, as the car has an engine cover on the bottom, and you can't see the oil filter without a mirror, mounted in very tight quarters, typical Honda style. They also top off the radiator, as it is a little low Meanwhile I'm checking out that Julia Dreyfus lady from Seinfeld in their GQ magazine making love sans clothes with a clown, in the waiting room. A man's place! Ok, the other magazine is some gossip magazine for the ladies. 10 minutes later, and $27 poorer, I'm out of there, with a vaccumed interior, and shiny spotless windows as part of the deal. I'll be back in May, 2015, or when I burn off another quart of oil, for their free top off service. When I get home, I open the hood and check the oil level and the caps on the radiator and oil. Everything is hunky dory. read more

I really needed a oil change and took it to jiffy lube. When I park my car Ricardo was there to assist. He was amazing and told me it was only going to take 30 to 40 minutes.. He was suck a help. This team was amazing thank you so much JIFFY LUBE read more

Jiffy Lube - The team was amazing 5 stars - Oil Change Stations Near Me - Sunnyvale, California

Took me 45 minutes for an oil change and filter change and after all the long wait I still doubt whether the oil was actually changed . I feel this place is more about marketing stuff- just keep telling you , change this go for this .. this that .. a basic thing like - the sticky with the mileage check and numbers was not there on the windshield at the end of the service . read more

Our wheel was making a loud noise almost like we were dragging a chunk of metal. Went in and they recommended a free brake inspection. Apparently a rock had been lodged in the brakes. They removed the rock and sent us on our way. They were fast and thorough with excellent service. Highly recommended location. read more

Came in today and was helped by CHANTHEA for an oil change and tire rotation. No wait... I guess I got lucky today. :-) The service provided was REALLY quick and efficient (considering I was dealing with a wild & terrible 3 year old while waiting). We were in and out about after 15-20 minutes... This location is a little further from home but due to the great customer service I will most likely be willing to come back. read more

Got here at 8:15AM, no cars so I pulled right in. Jason the manager and his team work efficiently and swiftly to get my oil change done. They honored my $15 coupon with a smile. The FREE coffee here is delicious. They will have my business again soon. read more

Jiffy Lube - TV and Java! - Oil Change Stations Near Me - Sunnyvale, California

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Waited over 45 minutes to get checked in. 2 other people drove up and somehow managed to get checked in before me. By the time they got to me my car was already in the garage. When I returned over an hour later it took over 30 minutes for someone to come and check me out. I just don't understand such inefficiencies. It's not necessary. Clearly there is a demand for more staff or simply a cashier. read more

Went on two separate occasions and they have had 0 cars in the shop being worked on. When I request an oil change the guy says that they are out of stock on the oil filter (super common car btw) and mind you this is all within 5 seconds of the request and without asking any info on the car (model, year and so forth). Same thing happens over a week later. When I inquire about speaking to a manager he states the doesn't know the manager's last name or phone/email. Then says I can double check on the filter, now we might have it. It's clear he is saying this so they don't have to do any work and just get paid to hang out. Makes sense how they are never any cars being worked on. Used to be a regular customer but not won't trust my car there again. read more

people please do not go here for any services a guy named joe and andy here told me that they could do spark plugs ans oil change and ended up ruining my truck worst place to go the joe guy said he could do it and they dont know how to do any type of services and wrost of all they tried to do it as a side job and robbed me money and time and put me and kids and wifes life in danger read more

Great customer service especially with the older customer like myself who asks tons of questions. I believe Louie was the name of the tech who helped me! Great job guys! read more

Awesome service ...!! Friendly guy and I wish wanna come back my next time. Thanks you so much for your help read more