I took my ford F-150 platinum in today for them to take a look at the issue with my locking…read moremechanism due to a robbery. they gave me a quote for $1400 which seemed pricey because I got an entire door replaced for the same price, so I told him I wouldn't continue with the service. then when I called to see if I could come pick up my truck and when I called I asked him a very simple question over the phone, but he wouldn't answer clearly so I tried repeating myself to clarify, and when I did he just became very hostile and noticeably irritated. when I walked in to actually pick up my truck Tom immediately confronted me with attitude and extremely rude . Now they did unintentionally fix the door without realizing so I saved myself $1400, but They have TERRIBLE customer service especially for a customer service buisness I'm so very disappointed.

We brought our 2012 Acura TL with a bad fuel pump (trash in fuel) in Aug 2023. Auto Care USA…read morereplaced with aftermarket Delphi pump (100% markup by the way) that failed immediately after we drove off with fuel gage error. A known issue for Delphi fuel pumps we found out later from others. Also, the radio instrument panel did not work afterwards. To their credit they replaced the pump and somehow got the panel back on, but with another Delphi fuel pump. Later (earlier this year) we found out during an emissions alarm diagnosis (at a different shop specializing in Acura repairs) that the fuel pump had failed again (cracked and leaking). We chose to go with a genuine Acura fuel pump replacement and during removal discovered that the Delphi fuel pump was incorrectly installed by Auto Care USA as it was missing a key gasket resulting in the pump cracking and leaking. We told Tom at Auto Care. He requested an invoice from the repair shop and we offered to bring him old part. Tom did not dispute the failure and oddly did not want to see the old part. Since we had not heard from him, we asked for an update and he just said you should have brought it back to us. No refund. Now why would I have brought it back to Auto Care as they would have given me another Delphi to fail AND would they have missed the key gasket again? Do the right thing and refund us our invoice for the original repair. We will leave the cost of the emissions diagnosis out. Simply admit you made a mistake, which was an error and omission, not a defective part; and don't use 'part warranty' as a reason not to pay us. And in the future don't use cheap highly marked up aftermarket parts for critical components like fuel pumps. Their website says....Superior customer service, honest advice and fair prices, as well as performing high quality work are of the greatest importance to us. Not in our case.

Sam was our Technician. Excellent service! Fast and accurate. My Caddy is running great!! I highly…read morerecommend them and will definitely go back!!

Sun Auto Tire & Services is the best! I trust them with my car, my time and money. They…read moretransitioned from Caliber Auto to Sun Auto Tire & Services with no intruption in quality, price or service. The customer service and care I received from the team is extraordinary. They have walked me through any issue that comes up and patiently talk me through the remedy. I highly recommend Sun Auto to everyone!! This is a place that I trust with my auto care needs and if you trust me; you can trust them!

I don't know what else to say but every time I need something raised tire in automotive is always…read morethere to help me. The guys are really knowledgeable and they would never rip me off and I would suggest wherever you're going. Stop it now and go there because they just are the best hands-down. I will give them 10 stars if I could.

I've been coming to Ray's for over 15 years. Ray and Randy are Honest & Dependable. Always great…read moreupfront info on what needs to be done on your vehicle. I always recommend them to friends & family

Absolute integrity beyond belief. Highly skilled European Specialist trained by Mercedes Benz with,…read moreBimmer, Mini, Range River Rolls, Bently and many other European brands serviced. Unbelievable domestic capabilities and Asians too, excellent diagnostics. Always advise priorities for repairs based on safety related first and necessary now, have time and sometimes it's graveyard, Their expertise is sought and even get ones that others cant get right including dealer referrals, huh yeah. Straight shooting and recognized by their2000+ loyal regular customers even those from out of state that have been told by the Houston friends to bring their car here, Prices always fair and they give you a 24k/24mos warranty for their work. Race, speed and performance requests get continuously advised as to how much do they want to go fast at their expense, Cars seen in the shop include every brand: MB, BMW, RR, Mini, Bently, Rolls, Jag, Nismo, even a McClaren plus every Domestic and Asian out there and a wonder on trucks. companies bring in their work tucks that others screwed up, Be prepared to know about you than you ever wanted to if you get to talks to Mario or Nathan and Jim with his 40+ years in the business knows just about aver basic, Nick the new kid on the block is insuring accuracy and facilitating speeding things up and ensuring the right parts that are needed are getting there . Also noted for doing some performance mods for the blue and brown boys out there. You will not out run them. This is the 5A team of the Houston metropolis ,.The only ones my 7 cars go to. He will install your parts but you will pay for all down time when it has not been VIN matched and he will not warranty, Experience has shown most parts brought in do not work so you just bought you a down bay,

Jim and Nate have been working on my cars for the past 10-12 years. I first found them to replace a…read moreclutch in my mini cooper s. They are always very knowledgeable no mater the car type. I actually do most of my own car repair but rely on them when it is out of my scope of ability. Would trust them with any car I ever own. I have many friends that use than as well and have heard nothing but great feedback from anyone who has ever used them. They are trustworthy and do great work.

The people who work at Precision are the best! I have never been lied to, cheated, scammed, etc. by…read morethem. They are honest, fair, and we'll priced. A wonderfully run company. My whole family have been going there for years. I won't take my car anywhere else.

I took my 2016 Ford Explorer to Precision Automotive Services because my A/C stopped working. They…read morediagnosed a water pump leak affecting the A/C compressor, replaced the blown fuse, got the A/C running, and recharged the system. I told them I was ready to pick up the vehicle and planned to get other quotes for the water pump repair. While I was waiting, they continued testing the A/C. According to a text they sent my wife, they turned it on, blew a fuse, then blew three more fuses, and ultimately said the compressor was completely shorted out. The text stated: "We refilled it and turned it on but it blew the fuse again. He tried blowing off the compressor air but it blew three more fuses so the compressor is totally shorted out from the water pump leaking. I had him remove the freon AGAIN since there's no point in leaving it in there. Your total bill is now $286." I would expect an experienced mechanic to stop after the first fuse blew and determine the cause before continuing to apply power. Instead, I was left with what I was told was a damaged compressor and a $286 bill. I was also told it wasn't their fault and was simply "something that happens." The person that was in charge at the time was very bad about communicating the status of the repair and refuse to take any responsibility for their lack of skills that led to the damage done to my vehicle. My wife handled the pickup politely, but I feel strongly that others should know about my experience. Very disappointed.

I absolutely was blown away by my experience getting my BMW serviced. These guys were excellent at…read moretroubleshooting and giving me a walk down of the vehicle's history and notable issues. The effort and professionalism gives you this rare feeling of trust with the mechanics in an industry where distrust vastly exists. Got solutions for forward problems I will eventually have and fixed alot of existing issues. Will bring my vehicle here every time, just excellent!

These guys are the best. Been bringing my MBs there for years and they are professional, honest and…read moreprompt.

Rip-off merchants. Avoid at all costs. Quoted us $$$ to "fix" our vehicle, and another Firestone…read moreoutlet said there was nothing wrong with it!! Do not go here. Rip off.

terrible. my car spent 32 hours total to fix 1 part. 2 months to get it right. customer service…read moresucks and patrick you are rude.

Service requested : check engine light. Turns out it's an Oxygen sensor and let me know the price…read more No upsells, just the facts.

Second time bringing my GLK350 to these guys. I won't take my car anywhere else! Matt and the team…read morehere always treat me so nicely. The service, upfront, fair, and transparent cost, the workmanship, you can't beat it. I've gotten sway bar links replaced and brake pads and rotors and the work was top notch and done same day on both occasions. These guys are so kind and knowledgeable, they really know these cars and it shows. 10/10 stars

I've had work done by this shop twice already unfortunately for me but grateful for them! both…read moretimes, they got me right. They were so efficient when it comes to communicating from Vic, to Tyler and everyone else involved doing a phenomenal job on my car and being so respectful and pleasing to speak with every single time. I can't say I'd look elsewhere because of how good their work is. I would 100% recommend them to someone looking for trustworthy work on their vehicles.

Vic's Auto Repair provides exceptional customer service. Hands down the best service/repair…read moreexperience I ever had for my '08 Jaguar XJ8. Accurate estimates without any surprises. Car was washed, vacuumed and ready to go when promised. Included with their repairs is a great warranty which is an added bonus.

I had a great experience here. The customer service was excellent, and the team kept me informed…read morethroughout the entire process. They took the time to explain what the issues were, completed the work professionally, and made sure everything was taken care of. I really appreciated their honesty, communication, and attention to detail. Great service, quality work, and good value. I would definitely recommend them to anyone looking for a trustworthy dealership.

Took my truck here for diagnostic & they came out with only two problems' cv axle and sway bars'…read morewas charging me too much to fix' I only end up paying for the diagnostic which was $175 !! Had my mechanic fix those problems for a much reasonable price' also got the parts I needed for much cheaper at the local auto shop store !! Come to find out they didn't give it a good diagnostic of the truck' since I still had my same problem from the start, took my truck in too another shop down the same street and find out my transmission mount was bad also my engine and torque mount was bad ! The new place I took it too also takes pictures and actually checks the whole car for problems for less.... Costumer service sucks !! One of the guys' I think name Ryan who works here was disrespectful and has no good customer service' couldn't even be professional and talk to me about my quote ' instead was opening Amazon packages with some big knife while being a smart ass !! Don't forget I had took my truck in for service too y'all too give you business & I ended taking it somewhere else since I found this guy shady !