1. Jiffy Lube

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Naperville, IL

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Jiffy Lube

3.0 (85 reviews)
Open • 8:00 am - 6:00 pm

Services - Jiffy Lube

Auto brake repair

Auto engine repair

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Literally the worst Oil change experience I've ever had - and I'm 60 years old. I was at this place for 1 hour and 10 minutes. Not exaggerating. It was a total disaster from the moment I arrived until the moment I left. The place is owned, managed, operated by A BUNCH OF INCOMPETENT MORONS. The few employees they have spend 90% of their time "chatting" and "walking around" doing nothing. I sat in the parking lot for about 10 minutes. Finally they got me in. I sensed something was not good by how slow and casual they were and the amount of "chatting" going on. My car sat for 30 minutes before they even touched it. Was like waiting in a doctors office. Once they started, then they stopped again for about 15 minutes. Nothing being done. Why? Even when they were done and shut the hood, it took them 6-7 minutes to get the sticker for the windshield and give me the receipt ($100 - unbelievable) for just an oil change. I'm not joking when I say that I could have easily done the oil change myself at home - in my driveway in half the time that these incompetent morons did it. The only reason I go to oil change places is because I have a company car and I have to. All oil changes have to be documented and performed by professional auto service shops. Below is a photo representing the owner, manager and employees of this location. Don't go there. It's cheaper and faster to go to the dealer if possible. I unfortunately don't have a Ford dealer near me.

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12 years ago

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11 years ago

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7 years ago

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12 years ago

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11 years ago

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Review Highlights - Jiffy Lube

“and directed us down the street to a new place called grease monkey.”

Mentioned in 2 reviews

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Clark's Car Care - Waiting room entertainment and decor

Clark's Car Care

(163 reviews)

I had a feeling my alternator was the main issue with my car. After the car was checked that was…read morethe main issue along with some leaks and some things that would need to be repaired in the near future. I decided to have everything fixed and added an oil change since the pricing seemed fair. I never spoke with Bryan who was performing the repairs but so far all seems good. Shannon was very helpful and knowledgeable. I hope I don't have to visit again soon but I will return if I have any more trouble. Thanks for the professionalism!

I called ahead to confirm the oil change price with their coupon and they were super nice on the…read morephone. When I arrived, the vibes were completely off and nothing like on the phone. They ended up adding a $15 charge for tire rotation which put a sour taste in my mouth because it had not been mentioned earlier and made their cost less competitive. The waiting room seemed really nice online but it feels like sitting in the school admin office waiting to see the principal. It's tiny and you're practically all sitting shoulder to shoulder so don't expect to get any work done. It didn't take them too long to complete the oil change which was nice. However the real reason for the 2 star review is the inspection report. They told me nothing was wrong except for 2 tires getting close to end of their life. I thought this was odd since i could hear my break pads and was told last time that they'd need to be replaced at this oil change by another mechanic. I asked specifically about this and they said no the break pads are still fine. I was also expecting something else because my car is on it's 5th year of life and there's other stuff besides an oil change that you need to do. Nothing. I left, not realizing that the inspection link they text expires and you won't be able to access without logging in (i had asked for a printout but they said the link is fine). And now less than a month later, my car doesn't start because the battery is dead, a steering wheel sensor (RDS thing) is no longer working and the breaks are squealing when I reverse too. Car was fine before. I don't know if these are their fault but the inspection is definitely a joke -don't trust it!

Strickland Brothers 10 Minute Oil Change

Strickland Brothers 10 Minute Oil Change

(9 reviews)

This was my third time getting an oil change at Strickland Brothers, and I've always been very…read morehappy with my previous experiences. Unfortunately, today's visit left me pretty frustrated. One employee directed me to pull in, so I followed his instructions. The other employee apparently didn't see that and yelled at me to stop. As someone who already gets anxious pulling into places like this, it completely threw me off and had me panicking--even though I was simply following the directions I was given. He quickly apologized from a distance, but never came over to apologize directly. The actual oil change was quick and the service itself was great, but as I left, all I got was another "sorry 'bout that." I understand miscommunication happens, but being yelled at for following an employee's directions was upsetting and made an otherwise good service experience unnecessarily stressful.

I seriously can't recommend this place enough. Every single time we've gone to Strickland Brothers…read moreon Boughton, the experience has been amazing. The staff is always friendly, welcoming, and genuinely treats you like family, not just another customer. They're fast (like actually fast, it really does take about 10 minutes), but they don't rush through things. They check all your fluid levels, top them off if needed, make sure your lights are working, and even look at your air filters. It feels thorough without being overwhelming or pushy. The pricing is also a huge plus. If you sign up with them, they send coupons regularly. We recently got 50% off an economy oil change and $25 off premium, which is honestly such a good deal. It's rare to find a place that's quick, affordable, AND has great customer service, but they nail all three every time. We won't go anywhere else!

Jiffy Lube - autorepair - Updated November 2026

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