From Grease Monkey to PepBoys to Jiffy Lube, I finally feel comfortable with getting my oil changed and other services here at Jiffy Lube at this particular location. Staff was extremely nice and well mannered. Fred the GM was nice enough to walk me to my car and physically tell me what needed to get capped, printed out a transmission report and proceeded to give me options for my oil options. Great service! Thanks guys. -Brianna W. read more

Incompetent crew at location. Not managers fault, they were out that day. Did not replace oil filter properly nor tighten oil pan bolt correctly. If I didn't notice the leaks, my engine would have been ruined. Avoid this location until they get better trained staff read more

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they did not want to remove the skidpad to change the oil and oil filter. complete waste of my time.

I had my oil changed today. The customer service was great. Guys were very friendly, helpful and fast! I have been going here for a couple years and will continue. I recommend! read more

I just got my oil changed there. Friendly, fast service. Plus... no aggressive upselling! Will definitely come again.

I'm never going back to Jiffy lube, I went there this morning at 9, looked closed, then finally they must of woke up and turned the lights on. Then I was charged $113 for an oil change..it's much cheaper at Honda dealership, Waaaaaay too expensive!! read more

Literally the worst Oil change experience I've ever had - and I'm 60 years old. I was at this place for 1 hour and 10 minutes. Not exaggerating. It was a total disaster from the moment I arrived until the moment I left. The place is owned, managed, operated by A BUNCH OF INCOMPETENT MORONS. The few employees they have spend 90% of their time "chatting" and "walking around" doing nothing. I sat in the parking lot for about 10 minutes. Finally they got me in. I sensed something was not good by how slow and casual they were and the amount of "chatting" going on. My car sat for 30 minutes before they even touched it. Was like waiting in a doctors office. Once they started, then they stopped again for about 15 minutes. Nothing being done. Why? Even when they were done and shut the hood, it took them 6-7 minutes to get the sticker for the windshield and give me the receipt ($100 - unbelievable) for just an oil change. I'm not joking when I say that I could have easily done the oil change myself at home - in my driveway in half the time that these incompetent morons did it. The only reason I go to oil change places is because I have a company car and I have to. All oil changes have to be documented and performed by professional auto service shops. Below is a photo representing the owner, manager and employees of this location. Don't go there. It's cheaper and faster to go to the dealer if possible. I unfortunately don't have a Ford dealer near me. read more

Jiffy Lube - Auto Repair Near Me - Naperville, Illinois

Just went to Jiffy Lube here on Ogden. I was seen promptly and they took good care of me. While I did the oil change I also had the tires rotated. read more

I am shocked this business is still open after reviewing the Better Business Bureau complaints. 117 over the last 12 months, now 118 with mine. I went in for an oil change and the skid plate was not secured properly. Debris and wind knocked it down yesterday causing a loud noise while driving. After pulling over the City of Naperville required my vehicle be towed. The tow cost $215 since the city of Naperville called them out. The tow truck driver explained what happened to me, the city of Naperville employee and to the gentleman at Jiffy Lube who were extremely apologetic. Mike More Miles next door put the skid plate back up at no charge. The young gentleman at Jiffy Lube explained to me and the tow truck driver that the manager would call me this morning. The manager did not call this morning and when I called he was less than helpful. All I originally asked for was the tow charge but after a traumatizing event, missing work and being treated poorly I am asking for the oil change to be refunded and the tow truck charge reimbursed. I would ask that this manager be retrained as well considering how many vehicles have had problems after visiting this location and the poor customer care provided. No apology for the manager just questions as to why the tow cost what it did. read more

The techs were very informative. they were pretty busy when I got there, however, they told me they would have me in by 10 minutes. Also informed me that my antifreeze was low. This was my third visit to this location in Naperville. read more

The service is quick and they offer great coupons for some of their services. I only bring my car to this location for every oil change. Never had a bad interaction with staff or service. Will continue to bring my car for service here. read more

Great service from Sergio and his team. i was taken care of right away and explained the process very professionally. Highly recommend.

were able to provide quick service and were able to recommend any additional services that I may have needed.

Great service, very nice respectable gentleman working here. Explained everything clearly.

Historically I've not been a huge fan of Jiffy Lube. However, I've been happy with this location. The past few times I've come here they're gotten me in and out quickly and did not try to overly up-sell me on services. What else does one need for an oil change? read more

If I could give zero stars I would. I've gone to this Jiffy Lube location for 17 years. I was in town visiting family for Thanksgiving and needed to get an oil change before I started my 500+ mile drive back to Nashville the next day. Never again after today. This was like a scene from that Undercover Boss show. It's very evident they don't have a real grown up running that garage anymore. It took an HOUR for me to get a 10 MINUTE oil change. The place wasn't even busy and they had 5 or 6 people working at the time. The clincher is when my car was finished the unpleasant looking female mechanic shouted "CAN YOU CASH OUT THE CAR IN BAY 2 SO THIS WOMAN CAN STOP STARING AT ME"! Then she looked right at me. I watched them change my oil from the waiting room door because I didn't trust these clowns. Here's why.. It took 15 minutes of waiting before an employee even acknowledged me and came up to my window. During this whole time I'm watching three teenage looking employees standing around not doing anything. Finally this kid Nick comes out to talk to me and it's obvious he's got an attitude. The way he walked, carried himself and facial expressions. He looked about 17 and still even had his braces. Nick had the nicest shirt on, slacks and wasn't dirty so I assume he's the guy running the garage. I expected him to greet me and ask what I needed. Instead, I lower my window and he says "hey turn your headlights off. You're blinding my mechanic" and walked away. Today was rainy and overcast so my auto headlights were on. I apologized and turned them off. Another 15 minutes go by and I'm finally waived in. At this point I've been watching the employees for a half hour. There's a young female with tight black jeans and beanie smacking her bubble gum, walking around not doing much. She's swinging the lines hanging from the ceiling and goofing off. A bald dude belching and working. Two female mechanics talking but mostly arguing with each other. Everyone was rude and passive aggressive to each other but talked loud enough for customers to hear from the waiting room. I'm now observing the show from the waiting room doorway. Nothing about this scene gave me blind faith in my car getting serviced but I'd already waited a half hour and figured they can't screw up an oil change too badly. The grumpy mechanic is asking the young gum chewer to hand her tools and this girl was clueless. She didn't know where things were, couldn't find the right size tools the mechanic was asking for, etc. Then this girl is casually LEANING on my car. A customer asked if there was any more free hot chocolate and suddenly three employees are searching around for the hot chocolate packets. Nick is complaining about how employees keep drinking all the hot chocolate. Meanwhile I'm thinking "I wish these people cared as much about getting my oil change done as they do about finding the hot chocolate. I've been here for 50 minutes"! Then Nick is trying to up-sell me to a fancy oil and using terms like "violating my car's warranty". I told him I just needed the basic stuff. When he rang me up I joked "an hour later for a ten minute oil change". Nick goes "oh yea well I don't know. I just got here so I'm not sure what's been going on". I could go on but I think you get the point. I DO NOT RECOMMEND going to this Jiffy Lube location. read more

Trey was a big help! I always get my oil changes at jiffy lube! I had an issue with my car and although being short staffed he was very concerned and helpful! Thanks Trey! read more

If I could give this a zero star rating I would. All 3 bays were full and when I pulled up, 2 techs saw me and no one bothered to come out and talk to me. I tried to get their attention and they ignore me. If you don't care to do your job, you deserve to lose business. I won't be back and I suggest you try grease monkey down the street. Same situation and they immediately came to give me a wait time. read more

Reading the reviews for this Jiffy Lube made me scared, but i have been to this location a handful of times and have always been ok, up until this last time. It's Saturday 10:30 am and this Jiffy Lube is a ghost town. An employee comes up to my car and asks what I need today I said an oil change. I walk into the facility and am now greeted by a technician. He pulls up my Jiffy Lube history and reviews my maintenance. After examining my car they determine I need new wiper blades, and i need a new fuel filter. They service my car and then proceed to tell me that they didnt have a fuel filter for my car make. Okay...so now im panicking thinking that I really need a fuel filter and I should probably schedule it with my dealership. I make an appointment with my dealership, they take a look at my fuel filter and tell me that its fine, I do not need a fuel filter. You almost got it Jiffy, now I will only go to my dealership for oil changes as they tried to pull a fast one on me. read more

These guys are great. Needed help getting a headlight fixed and they were on it immediately. Personable and kind, they made it a quick and easy experience read more

By far one of the best experiences I have ever had with Jiffy Lube. Staff is incredibly nice, honest, and just an all around great team here. read more

Why does it take well over an hour for an oil change. It wasn't busy. The employees were just chatting and meandering around the entire time. I don't think I'm going to come back here read more

While it took a little while and I had to return because a new light was on when I left, my customer service was top-notch. Michael did a fantastic job of explaining everything to me in language I could understand, took great care to fix the issues with the light and was extremely professional, kind and efficient. He is an amazing employee and makes the company look great. Well done! read more

Jiffy Lube - Auto Repair Near Me - Naperville, Illinois

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Great service and amazing technicians! It was very fast and and Nick was an amazing help. Definitely stop by here is you need an oil change

OK so here's the deal. It's great now you have coffee in the waiting area but now you just need to clean it up. If you want to be keeping up with the competition, you need to make the customer experience nicer. It is just sloppy compared to every other place that I have been up and down Ogden. As well, please if you're running long or having an issue communicate with your customer that you're having an issue and how long it's going to take. It took 1 hour and 25 minutes. Nobody communicated to me until I reached out. Thanks. read more

This is a 2017 Charger SRT Go Mango Edition. Thanks to the staff, and service, they discovered VALVOLINE in Collinsville, IL had tightened the oil cap, and stripped the entire thing. They replaced it for free, and the bill was less, with 50% more services provided, 20% increased discount than VALVOLINE, and now I will never use VALVOLINE again. My word, as a man, and a Freemason, is not in question. Consider this a requested photo by myself, to promote integrity, and competence. I will Blacklist the competitor for nearly damaging the oil reserves. This is a notice, picked up and taken care of by Jiffy Lube! Thank You! read more

Jiffy Lube - Auto Repair Near Me - Naperville, Illinois

I've been twice in the past two weeks for 2 different cars. No line both times. Very friendly service, the technicians explained things well and were not pushy. read more

This location does the right thing. The staff is excellent, they're honest, and they do good work. They went above and beyond for our older minivan. read more

They did an oil change and kept the same oil filter , after checking the dip stick as I always do I noticed the oil filter was OEM filter dated from my previous oil change. When i confronted the manager he pretend like nothing happened, they did refund my money but nice scam you have going on read more

Slowest f'n oil change service ever, no efficiency in this operation. I will never stop here again. Never-ever-ever!!!! Follow-up: I do appreciate Jiffy Lubes team immediately reaching out to me expressing their concerns and to get more details on my visit. Kudos to them for doing that and for making things right. read more

I give five stars to this jiffy lube And I'm sure speak for the other five people .you sent away last night on 6.15.18.and directed us down the street to a new place called grease monkey.3295 ogden lisle...they took us in .and was better service then jiffy lube .....WOW. REALLY THANK YOU...... read more

Fast service with a smile! Thank for helping me out and really getting my car running well. The 2 step fuel service made my car run like new! I cant believe it! I will be coming back! read more

Very expensive compared to other jiffy lubes near by .Also no tire check , window cleaning or vacuum. When I asked if they still checked tires he asked which one . read more

Horrible service. I took my company car in to get a oil change since they are usually fast and i am on company time. It took a hour and a half for just a oil change. There was only one other customer there. The next day my a/c did not work. Took it to a ford dealer since it had a recall on it anyways. They found a screw in the a/c line. read more

Disappointed. If I could give a zero, I would. Were they too lazy or incompetent? Went in and requested that they change both my headlights on my Prius. I went to this place because it was the closest location to my work. Waited a little bit and then they came in and told me that it is impossible to get that done at a Jiffy Lube. I had to either take it to a body shop or the dealer. Hmmm...that's funny because I've never had issues with getting that type of service in the past. What a waste of my time! I should've used my dependable Jiffy Lube in Oak Park where I live. Called there and they told me no problem. Drove there and they got it done. No problem. They were dumbfounded that the Naperville shop couldn't do it. He said they probably didn't want to deal with it. I WAS THE ONLY CAR IN THE SHOP when I brought it in. They will never ever get my service again. read more

These guys were great today. Friendly, helpful, and had my car ready within 15 minutes. Solid experience. Will be retuning for sure.

Best service ever! Great place to get your oil changed. Everyone was extremely helpful and friendly.

I went in for a regular oil change. The employees where on top of the work, effective, and knowledgeable. Made the process painless and convenient. read more

Steve is my car. Like most relationships I sorta ignore things until there's a flashing sign saying, "Hey we have problems." When the change oil light comes on (because who pays attention to the sticker on the window) I take him right here. This is the only place I've had my oil changed. The service and staff, for the most part, have always been friendly and professional. I would stick to oil changes or tire rotations or transmission cleanings. Last September, I went in on a Sunday to have my rear driver's side turn signal light bulb replaced. Simple enough? I'm sitting in the lounge and get called out to the bay. My car's taillight is hanging by the wire and I'm told that my whole electrical system is not working. Let's just say that did not go over well because my car didn't have problems and just needed a light replaced. So the last resort was to try another bulb which, for their sake, worked. I kinda got out of there quickly, pop the trunk because I'm thinking "what did they F up?" and saw they half assed screwed in the interior of my car by the taillight section. I even had a wing nut missing. So I was pretty pissed. I debated about returning for an oil change. I decided to give them one more shot. I knew an oil change was something that they never screwed up. So I returned last month and had a completely better experience. It was the same great service and professionalism that I was accustomed to here. I even received 50% because it was my third visit. So Jiffy Lube you have won me over again. Basically I'm chalking up the taillight incident to a different crew that didn't know their ass from a hole in the ground. I have to say, thankfully, it looks like a new and better crew that actually acts more professionally is now staffed here. read more

I normally use the Jiffy on 75th or my car dealer but was in the area, had a little time and they were offering $10 off a standard oil change. Staff was the usual friendly but two things knocked the star rating down. 1. a loooooooong wait for my car for the two cars that were ahead of me and already in the bay 2. on my receipt it said they vacuumed my car. Lies!! Car was not! For the second reason alone I will not be back. read more