Went here on recommendation from a friend and they did not disappoint!!…read more Haven't had my car checked in months and they fixed it right up and even replaced my back wiper all for less than $150 which was crazy!! Made my husband go in as well since he had a broken headlight and needed maintenance too. Cost less than $200! Honestly, they're around the corner from us and they found new customers for sure! Will definitely be back and will definitely spread the word. Professional, efficient and genuinely nice too! Couldn't ask for better.

Great service. They let you know the cost upfront. If anything if found in addition to what you…read morebrought your car in for they call. They are honest and never try to scam saying you need service that's not needed (like car dealerships do). Only place I will take my car

I went in for a routine oil change for my 2019 Toyota RAV4 and left paying over $650 after being…read morestrongly encouraged to approve multiple "recommended" services. After reviewing Toyota's actual maintenance schedule, several of the services performed (including a transmission fluid exchange, rear differential service, and transfer case service) were not yet due for my vehicle at its current mileage I felt pressured to approve these add-ons while my car was already in the bay, and the urgency was not accurately explained. Had I been given clearer information or told these services were optional or premature, I would not have agreed The staff was polite, but the upselling was excessive and misleading. I would caution other customers to carefully review manufacturer recommendations before approving any additional services here ******* ****Update: After posting my review, a regional manager reached out and issued a partial refund, which I appreciate. That said, my original concern remains several services were presented as necessary at the time of my visit, and I later learned they were likely premature for my vehicle's mileage. While I'm glad management followed up, I still encourage customers to ask detailed questions and review manufacturer recommendations before approving add-on services.

This was a clear-cut case of bait and switch - now with gaslighting on top…read more Yesterday I went online to Jiffy Lube's site, put in all my information and was given an estimate of one price. I then went to the place and waited my turn for over 1/2 hour, only to be told when I started to hand over the keys that the price would be 33% higher. I explained I got an estimate from Jiffy Lube of the original price, and I was told they always get it wrong and that if I wanted the service it would be 25% higher. When it became clear that that estimate I got was worthless, and they had no intention of honoring it, I turned around and walked out the door. I wasted part of my work day moving around meetings just to go and sit for no good reason. I don't know why I expected anything more from Jiffy Lube as I stopped taking my cars to them for other service years ago due to similar lack of customer care. -Update- Just now I got a call from someone claiming to be related to Jiffy Lube. I couldn't hear their name because I answered the phone in my car while driving with my kids in the back seat (listening the whole time). The person spent several minutes trying to gaslight me by saying that the website says the pricing "starts at" the dollar amount I was quoted, like that makes whatever number I was given completely worthless, and I should not only be OK with that as I should have known better... Yes, I understand the website says "starts at", but that number remained constant throughout the entire process including after you had all of my vehicle information when you emailed me the same the same dollar amount. Service estimates are only supposed to change if you discover new information about my vehicle, such as I forgot to tell you something important or you discovered something else wrong with the vehicle, but that is NOT the case here. I was told by the person at the service desk I was misquoted the second they pulled me up in the system (with no new information from me or about my car) because "they (Jiffy Lube) always get it wrong" - that means you are repeatedly intentionally misleading customers to get them in the door in hopes they will just accept the price change after they have been waiting an extended period of time for service. You can't honestly be serious and ask a customer to pay 1/3rd more because somehow your company has no clue what the real price of the service is even after being provided all the relevant information up front to the point where you take it to the next level and email them the same quote. Never in my 30+years of getting work done on my car has a service estimate changed without some new dramatic information being obtained (which again did not occur here). Even then when the needle has moved some because of some information, it hasn't gone up by 1/3rd. I do NOT appreciate the person on the phone arguing and gaslighting about how service estimates work, nor do I appreciate being spoken over repeatedly where my kids could hear them being rude. I also don't appreciate "Well I was going to call the service center and get them to give you a credit for the difference but now.." like somehow, I am supposed to change my 30 year experience of how service estimates work and be grateful at a carrot being dangled in front of me despite the person being condescending. It is exactly this type of attitude and misleading of customers that I experienced in the past that caused me to stop taking my cars to Jiffy Lube. As I tried to tell the person on the phone, before I had to hang up on them because they wouldn't stop talking over me, I wouldn't let Jiffy Lube touch my car at this point because I have 0 doubt you would try to find ways to either mess the service up or bring more charges in through some other excuse. I'm now taking my car to a reputable service center and gladly pay more for competent service that isn't going to be misquoted as a bait and switch which will somehow be my fault.

We've had vehicle inspections and various repairs on a number of vehicles. They are efficient and…read morefair. If something costs more than it's worth, they will let you know, not pressure for unnecessary work. The staff is friendly and knowledgeable.

After driving for 9 hours with my Chocolate Lab, my coolant light suddenly came on. Since I wasn't…read morefamiliar with the area, I had no idea where to go for help. Fortunately, I share my location with my son, and he was able to direct me to this auto shop. The owner was absolutely amazing. He welcomed both me and my dog into the shop and immediately checked my car, filling the antifreeze and helping me get safely back on the road. His kindness, professionalism, and willingness to help a stranded traveler truly meant a lot. I would highly recommend this shop to anyone. He went above and beyond to help me during a stressful situation, and I'm incredibly grateful for his assistance.

Summer 2021 update: The mechanic Will who I worked with at this shop has since left and I…read moreunderstand all the other mechanics did as well. Will works now out of Jacob's Autorama in downtown Rockville. Still highly recommend working with him. Really fantastic customer service and work at this shop. I was referred here to Will because I have a 2000 Jeep Cherokee and he's an expert with these vehicles. I brought it in with an engine tapping thinking it needed a rebuild--had taken it to a Jeep dealership service center that quoted me $8K for an engine replacement. Will quickly figured out the problem--no charge for the diagnostic--and determined it did not need a rebuild. He took care of it quickly and was really communicative in the process. He also noticed that the starter I had to havereplaced at the dealership was wrong for these old Jeeps and replaced it free of charge. Who does that? Highly recommend!

Took my car in for an alternator change, and now my car shakes. When we called to see if someone…read morecould look at the car again because it was not shaking before we took the car in. They said they would look at it but charge AGAIN. Although they were able to get to the alternator quick, they clearly didn't check the car afterwards. Horrible customer service, expensive, lack of accountability

I came on a Friday afternoon for an oil change. There was a long line so there was a wait, but the…read moreoil change itself was 15ish minutes. In addition to the oil change, they performed an overall inspection. Kris was my tech and he was the best! He was friendly and informative. He informed me of the repairs that I should consider given my car's mileage. I appreciated that he took the time to talk me through the repairs and explain the importance behind it. Found a coupon on the website and got a few dollars off. They also gave me a voucher for a free car wash for the Germantown location. Overall had a great experience and will be coming back next time!

I had to take 1 star away. I mentioned several times I had a $10 off coupon for any full synthetic…read moreoil change. Agreed to a email receipt. Didn't notice I didn't get the $10 off until I got home.

Eric and Tiago the managers are great! They are very honest, friendly, knowledgeable and the prices…read moreare awesome. My first time there and would recommend the place to your family and friends.

I was heading out of town for the weekend and knew my car needed some TLC so I decided to make an…read moreappointment here because I would be in the area anyway. I'm so glad I did choose this shop. It was clean, easy to find, and it wasn't crowded. Adam was awesome! He was friendly and detailed and kept everything in the shop moving smoothly. He seemed like an honest guy and was really transparent. My car is about 8 years old so needs some love but he took the time to break down what what was the most important to focus on now and what we can wait to chip at over time. I appreciated that because he didn't have to do that. This shop isn't super close to where I live but I wouldn't hesitate to go back because of my experience.

Recommended by a family friend! So glad I took my car to get checked out at K&G! Had been having…read morebattery issues for awhile where I'd have to start my car every other day or it wouldn't start on day 3. New battery died within a day! Kit figured out the issue that no other shop could! Informative. Responsive. Reasonably priced. Will be getting my car serviced by Kit and his team from now on!

Took my car there for maintenance recently and have nothing bad to report. Smooth process. Lockbox…read morefor early drop off available. Fair prices and I got text updates along the way. Grace and Kit are both wonderful and friendly. The prices are very fair. I will definitely be coming back as a regular!

I have been a loyal customer for years but not anymore. My experience with them recently has been…read moregetting worse. Mr. Kim raised his voice at me over nothing. I let it go and I continued to take my car their for service. Thomas (his son) has an attitude and has no consideration for loyal customers. He refused to make an appointment for some work that needed to be done. Mind you, I have always made appointments and kept them. Miguel is an excellent person and mechanic but who cares if the owner and his son are unpleasant and insulting to a loyal customer. Fortunately, there are other shops. I refuse to ever go back to them.

Simply put, honest, professional, exceptional work by a good family. If you have any doubts about…read moregoing here, don't. You won't regret taking your vehicle here. I have had several things done to my Ford Expedition and Mr Kim and his son always take care of the issue quickly at a fair price. I have asked for other work that I 'thought' might need to be done and they evaluated the situation and said it didn't need to be done. They choose the best option to fix the issue without adding anything un-needed. 100% recommend.