Truly a good experience. Friendly, very engaging, they literally got me out in 15 minutes for oil change and tire rotation. I have been going to Jiffy Lube for over 15 years and this by far is the best. When the manager will jump in to get it done faster you know this is an efficient service provider. Thanks Luis, I will be back with my other four vehicles. Eddie read more

Love this location. Everyone at this location knows what they are doing and super professional. They go above and beyond keep up the good work. Review amazing. read more

These guys are awesome set me up with an oil change . Cleaned my windows and light vacuumed my truck . That's call service! Worth every dollar ! Saturday Crew thanks ! read more

Jiffy Lube of Gilbert is always happy to be. The manager and his employees are very acknowledge about his job. They make May Day happy. William read more

The service was fast. The waiting room is very clean. The crew is friendly and provides great service! The crew explains all steps required to complete the service I went in for! read more

Everyone loves a convenient oil change. You stopped by on my way to work. Before I got up to the bay doors, I was stopped to open my hood to see if they had the filter in stock. I understand there are supply chain issues. They also said it would be $100. I drive a 2000s Mini Cooper. The trainee and recent trainee couldn't find the vehicle info, so I produced a previous Jiffy Lube invoice from another location. It wasn't $100 by the way. They have the oil filter in stock. Hurray! I sit in the lobby. There are no other customers. After a few minutes, the manager gives me the up sale. I sit for another 10 minutes in the lobby then they come in to tell me that they don't have the nut wrench to change my oil. Wasted at least 25 minutes of my time. Never got the oil change. read more

Had a great experience . They applied an online coupon. Quick service and they even cleaned my windows and vacuumed my car while my oil was being changed !!! read more

Team did a great job, quick work and reliable services. I got my oil changed and they always do a great job when I stop by. They even wiped down my windows upon finishing up the job. read more

Want to be sure I review the correct location 1188 N. Gilbert Rd, Gilbert AZ Chris was AMAZING as well as the other man. I had an emergency and had to get to Casa Grande 2 hours away, I knew my car would not make it due to needing oil and refill coolant. I pulled in and asked Chris if they could check and fill due to my family emergency. Let me tell you, he saw my distress, jumped right in, took care of me, and protected my car from being damaged, he was kind, professional, just the kind of neighborhood shop you want to use. Chris, thank you and I will be a customer for life. You are one of a kind in a very good way. Please everyone, if you want a trustworthy place - Chris at this location is it. read more

If I could leave 0 stars I would. Rachel there is EXTREMLY RUDE both over the phone and in person. I would recommend people to go elsewhere for your services. As her customer service is absolutely ridiculous. I even asked her for the corporate number to complain about her and she told me to google it! This girl needs to be fired or this company will end up losing their lifelong customers! Bye Rachel! read more

The "change oil now" light came on in my car a couple of months ago, and since I was out running errands, I simply pulled into the nearest Jiffy Lube. It wasn't very busy, so they told me they could have my car done in under an hour. Two hours later, they were FINALLY about to finish up. The manager told me my tires really needed to be rotated and they could do it for five bucks--and it would only take a few more minutes. Instead, it took twenty minutes--when there was only one other car in the bays, and it was waiting on parts. I was thrilled when they finally handed me my keys and I could be on my way. I vowed never to go back, but at least I was done. Recently my dashboard lit up to tell me that my left from tire needed air. I put air in it--but the dashboard info remained unchanged. Long story short is that when the guys at this Jiffy Lube rotated my tires, they didn't bother to hook the sensors back up properly, so the car's computer wasn't able to read the information correctly, and it was not the left front tire but the left rear tire that was low on air. Locating and repairing a punctured tire, which should have been a pretty straight-forward problem, became far more complicated and costly because these clowns couldn't be bothered to do their job right. I had to have all my tires checked and adjusted because of Jiffy Lube's stupid, lazy mistake. read more

I stopped in here for an oil top off. The Bay was busy but Jose still came out and went through my fluid checks for me. He was personable, knowledgeable and very quick! Which is exactly what I needed... Speed and peace of mind knowing that I am road worthy. Great employee!! read more

Chris is amazing! I love his personality! Super funny & professional! His team is such hard workers

Clayton took great care of my van...got my oil changed out fast...did his check of my van and was back on the road quick...it was a little pricey but since minimum wage was increased it is to be expected! read more

I used to always go to dealer for all maintenance or repairs. I have been coming to this Jiffy lube for a couple of years now. They earned my trust the first time. They live up to the name. Very fast usually 15-20 minutes. They do a thorough job. Manager remembers you and your vehicle and the previous service details without even looking at the history in the computer. Very friendly and honest read more

This place is the best. Most car places are dirtbags and try to sell you everything under the sun, you won't find that here. They're honest, polite, and quick. Ignacio goes above and beyond to give great customer service. I will continue to bring my cars to this location only! read more

Had my oil changed here with no issues several times. Today they were busy so I went to the location at val vista. Experience was pleasant but when I got home I noticed they put a semi synthetic with the wrong viscosity rating. I called that location and they said that was ok. So I then called this location and the manager confirmed that the wrong oil was put in at the other location. She then offered for me to come in and they would rechange it for free. That's how customer service should be done. Thank you. read more

Just went in for a standard oil change. Took over an hour and they didn't do all the services they normally do. No tire pressure check no windows cleaned and no vacuuming of the interior. I was disappointed, the locations on country club/baseline as well as chandler Blvd/Alma school are superior. I'll be going there from now on read more

I sat in the waiting area for 10 minutes, just to be told it would be another 20 minutes before they would finish. That wouldn't have been a problem but I'm one of two customers. He has been here 20 minutes. 30 minutes for an oil change. Why do you needle nose plires and a flashlight? It's just scary to see three people underneath the hood of a car. It's an oil change... Not rocket surgery! read more

Staff was very fast and friendly. Came in for a synthetic oil change when it was close to closing. Even though there is a overall low rating I loved my experience and will be returning due to my great experience read more

First time here. In and out within 30 minutes. I usually HATE going to my oil changed because they try to get you to buy everything- esp when they see a young girl and let's face it I don't know anything about cars- the man was very nice and even took my word - no means no. Painless. Thanks! read more

Shocking... NOT - the guy also told me he wouldn't put the oil in his lawn mower! It must be his go-to line. He also told me something to the extent of "Listen, I would trust you in the kitchen because I know nothing about cooking - whereas you should listen to me about cars since you don't know anything about cars". Hilarious Mr. Sexist Remark. Service was HORRIBLE. read more

Hands down the best service I've ever received getting oil down on any of my vehicles. They are honest and reliable. I would recommend anyone coming to this location. I just got off work and 15 minutes before they closed I over here the manager talking to a customer ahead of me not blindsiding her but treating her like she was family. I knew then this is the place to get my work done. I apologized ahead of time coming right before they closed and he without a beast said no worries I don't turn down anyone. They entire crew was nice. If you need oil done go here. Hands down the best. Thank you to the manager (Terry) and his crew. Now I can enjoy my Fourth of July weekend with a peace of mind when I drive to California. read more

To the manager of store #2084 in Gilbert, AZ. I have been taking my vehicle to your store for the past year for oil changes and was originally pleased with the service. I just had my car serviced at the dealership I purchased my car from and the mechanic informed me that the oil filter was never changed on my last visit to store #2084. I'm absolutely in shock that a business that specializes in oil changes would do this to their customers. Now that I am aware of your companies practices, I will NEVER bring my car to Jiffy Lube again and will also do everything within my power to make sure no one else does either. If it takes email blasts, blogs or social media outreach, I will make sure everyone knows how Jiffy Lube truly operates. Unbelievable! I would stay away from this store...guess that's what happens when you get a deal on an oil change. Yelp...you should add negative stars for businesses like this...just a thought. read more

I will not be back with my fleet vehicle to this Jiffy Lube. The manager was rude and unwilling to take the necessary steps to get authorization for a new battery. I had to call myself to get action taken. Very lazy techs!! Stood around eating while I waited with two little ones. Terrible customer service! read more

BEWARE! Took over an hour to get an oil change and that was not even the worst part. Half way through the oil change, the service technician came up to me to show me my car and asked what kind of oil I wanted for my car. when I told him I wanted the Shell oil special for $26.95, his reply was, "why would you want that crud? That right there is a red flag that all this company wants is to up-sell and mark-up. I declined anything they offered as extra and let them finished up. When I came home I found they overfilled the car oil immensely. I would not be surprised if they put 5 quarts when only 3.8 were needed. The oil on the dipstick is 1/2" above the "full line" and that is DANGEROUS! I wanted to get this oil change done quickly and thought this would be the best alternative but I will never be going back there again. read more

I went in for just an oil change, and asked for the cheapest oil change. After they pulled my car in and talk to me about prices, he said that the 41.99 oil change is the cheapest that they offer. I said I've gone to other Jiffy Lube's and paid less. Homeboy tells me that they do not offer that oil at that location. So I said well if this is the cheapest that you have and that's fine. I then went on the Internet to see if I can find a coupon, which I did. The coupon was for all Phoenix metro area and was $26 I showed this to them when they called me up when the oil change was done, and they said that that was the cheaper oil and they did not use that. I said oh do you have the oil in stock, they said yes. So I corrected them and said that they did not give me the cheapest oil change because they do have a cheaper oil change and they lied to me. Homeboy then proceeds to tell me that I don't want that oil in my car, that it is for lawnmowers. So i'm not sure why they wouldn't sell oil for Cars that is for lawnmowers. I am ase certified, and I know the difference between oils. I usually change my own oil because of places like this. Unfortunately I do not have the time to do so at the moment because I'm not a mechanic anymore.. Extremely disappointed that I had to experience what I hear people experience at bad shops. This Jiffy Lube lied to me, and tried to tell me that they lied to me for good reason. read more

For my first time going to a jiffy lube, I am very dissatisfied with the service I received. I went to this jiffy lube because I was in a rush on my way to work and I needed an oil change, I had bought the oil and filter a week ago and meant to go to a Chrysler dealership but didn't have the time and went to jiffy lube for a fast oil change. When I pulled up I informed the guy that I only wanted an oil change and nothing else and that I had brought my own oil and filter. I asked the service guy if I was only going to be charged for labor and he said yes. When his associate wrote my ticket up I noticed the price was $38.47 and I asked if that was the price and he said yes, before I could tell him to stop they had already drained my oil, he said I had a 3 dollar discount for bringing my own oil and that's it. I asked why it was so expensive and he said that it was for a package, I made it clear that I should only be charged for labor and the service man and the manager insisted the price was correct. For an oil and filter change that was bought by me it was $38.47 just for labor. If I would've taken it to a dealership it would've been $10.00 in labor and that's it, avoid jiffy lube at all costs. Car dealerships are WAY cheaper than this joke of a company. I was charged for service that I didn't get and was told by the manager that he could give me no discount. Never again will I give my money to this joke of a company. read more

Came here hoping for an oil change in a "jiffy". 1 car in the bay and yet I've been waiting for 45 minutes. Maybe it's time to give up on these guys! read more

I used to come here when they were actually good but I'm now rethinking this.. I'm no longer coming here because the crew isn't very experienced with infinity g35's and my last visit wasn't up to par like they used to be. After pulling up they took a minute to greet me I was wondering where they were when it used be like they were ready for you as soon as you pulled in.. They weren't to friendly either, almost like I annoyed them because they weren't busy at the time and I kinda ruined that I guess i don't know. Then I asked can you reset my oil reminders and she told me she did but that wasn't true because the light was still warning me when I got back in my car. 5 days later I'm driving on the freeway, all I hear is a clicking noise and it got louder and louder, come to find out they didn't finish their job and didn't put back the plastic cover that covers the bottom of the engine. So yeah luckily things didn't go south there and jiffy lube from another store that I was closer to at the time had to kindly consider picking my car up for me and delivering it back to me within the hour. So my love for jiffy lube is still there just not with this store. I used to tip the crew for great work too but nope their loss. read more