Long time customer, first time complainer.
Tried to go to dinner with my husband on Monday night 1-19-26. We walk in, were seated and I thought it seemed cold. I looked around and noticed that everyone in the restaurant was wearing a coat. We waited for 5 minutes, our waiter came by and brought menus and water, and I asked him if the heat was broken. And he told me yes the heat is broken. I don't know what the temperature was inside, but the carryout business was very busy and there were about 8 or 10 tables with people seated. Again, every single person was wearing a coat. I asked if the heat was going to be fixed right away, and he said no no maybe tomorrow. We left. When I go to Jess Cafe, I'm not looking for fine dining, or white tablecloths. I want dinner. Relatively quickly, inexpensively, and consistent. What I don't want is to freeze my ass off while I'm dining. We figured we'd come back the next night.
Tuesday 1-20-26, I called to ask if the heat had been fixed. I was told no not really. So we stayed home for dinner. That's okay.
Wednesday 1-21-26, had a meeting to go to, so my husband went out for pizza with a couple of friends.
Today, Thursday 1-22-26. Long, long day at work, and it wasn't even time for lunch! My coworkers wanted to order Chinese food for lunch but before I committed I thought I would check with Jess Cafe to see if they had heat, because if they did my husband and I would go there for dinner. So I called. A nice guy answered the phone and I asked if they had heat. And he told me that it wasn't too bad, about 50° to 55°, but most customers were wearing coats and hats inside. So I ordered Chinese lunch with my friends at work and decided to write this review.
The food at Jess Cafe is okay. It's not great, it's a little inconsistent, and some things are just not great at all. They also don't offer a lot of the standards that many Cantonese restaurants offer. Their potstickers are weird, they don't have shrimp toast, and they don't have the stuffed crab claws. We really like those. And they're Thai, and Korean food some of its passable but some of it is just gross. And what they charge for a small dish of kimchi you could buy a giant jar for the same price at Costco. It's nonetheless it's pretty good. As I said usually consistent, but here's my big complaint. And this is a message to the owner. A tall, good looking, skinny guy who lately has been running around in an orange down coat. Mr Jess Cafe - I don't care how you spend your money. It's your money. You earn it, you get to spend it however you want. But - if you're going to drive around in a big honking BMW SUV and perk it right in front of your restaurant fix the fucking heat so that your employees and patrons aren't freezing their asses off. You're in the hospitality business offer some hospitality. And park the fucking BMW in back because it's really kind of shitty to perk it right in front for your employees and customers to see whenever you want is freezing their gonads off. That's all I got thanks read more