I went to Jersey Mike's today for the first time. For the flavor I was looking for, I was able to achieve it. Their original Italian totally fit the bill! But here's my experience: I walked in. There is a gentleman with blonde hair and a cap on who welcomed me. I tell him that this is my first time ever coming to this establishment. He doesn't rush me. He allowed me to pick what I wanted. Now the next young lady who started making the sandwich was veryyyyy new. She was nervous so we'll bypass her little mistake. There's another lady by the name of Bernice who was absolutely amazing. Her attitude was upbeat. She helped me to understand the process as well. Now it's time for me to check out. There is an older lady that's tall who gave NO allowance to the fact that I was a NEW customer. She asked if my meal was to go or not, but she gave me the impression that she may have jumped the gun by wrapping the sandwich before asking the question. So I say, "whichever is easiest for you". It's obvious that there are new employees there so I tried to work with everybody. She lowers her voice and speaks to me in a stern manner. I expressed again I was new to the restaurant and did not know the process. I asked,. "Are you going to put it on a plate and give it to me if I eat here or do you wrap it up and bag it regardless I don't know your process." She explained the process. So I told her just to put it on the bag and that I would work it out . I said thank you. I asked for my cup that she forgot to give me. She says oh yeah, she passed me the cup. At this point, I wasn't gonna ask her for the lid. Then I just said," no worries. We are all new here". At THAT POINT, I knew I would never come back because of her aggressiveness. So as I'm eating my sandwich, here comes Bernice with a smile on her face who asked, " how do you like your sandwich and is everything OK for you?" THIS CHANGED EVERYTHING!!!! When she thought I was done, she came back to the table and said can I help you with anything? How was your meal? Mannnnnn, she won me over!!!! I managed a call center in banking for 7 years and stayed in management until, I retired. When I tell you Bernice totally changed my mind about everything! I will be back. The food was good!!. The lady at the register made it bad. But Bernice and the young man with the blonde hair at the bread station made my day!!!! read more

Maybe because air was out and they had the monsterous temp air behind counter. Place looked disheveled and unkempt , staff was not as friendly as other J Mikes ive been to. read more

I ordered door dash but called the GM Brenda first to ask for a sweet tea rather then a bottle drink and to ask for special instructions since door dash don't offer it . unfortunately my food was made wrong and tea was not delivered,and original door dash deliverer promised to go back and pick it up as promised but failed to do so .I called and reported it, to GM Brenda not only did she made it right but she also made sure tea was also delivered and did it with such excellent service and dedication! My husband George ordered on his phone but I spoke with Brenda and my name is Michelle. Thank you Brenda and Kudos to you , and you deserve a raise ! for the best ever Service .And making it personal with a smile and my name written on the bag read more

Jersey Mike's Subs - Chin salad sub and sweet tea - Sandwiches Near Me - Spring, Texas

See all

Terrible service. Could even get them to make a sandwitch. I was the only customer. They just giggled to each other.

I contacted this location because the other jersey Mike's on sawdust took my online order even though they are closed and under construction. The lady that answered was seemingly helpful at first and said she would put me on hold and contact her district manager . And then she said "actually, I have to let you go and then hung up on me." I called back and asked to speak to a manager and they said that one was not available. Not typically one to write negative reviews about places, but don't hang up on your customers . I've always liked Jersey Mike's. This will be the last time I use them for food for my team. read more

My first time ever to a Jersey Mike's. I was tasked with picking up sandwiches for everyone for dinner after slaving away in the salt mine all day. The restaurant was overall clean, unfortunately there were a lot of flies inside the restaurant, which bugged me (pun intended). The staff, although busy, greeted me immediately, they were very friendly and helpful. I ordered the Chicken Chipotle Cheesesteak, the Original Italian, hold the tomatoes and onion, on gluten free bread and a side of red wine vinegar, as my stepdaughter has gluten allergies. The staff sanitized the food prep area while making her sandwich to prevent cross contamination.. My wife ordered the Grilled Portabella Mushroom and Swiss, and I ordered the Original Italian on herbed bread with tomatoes and mayonnaise. It was surprisingly good. Are their sandwiches the best, absolutely NOT, but for a national corporate chain, they are better than all the other big chains. The order totaled over 50 dollars for four regular sandwiches. That seems ridiculous to me, it's sandwiches. To sum it up, the food was satisfactory and very overpriced. Next time we're in the mood for a sandwich, I will probably be back, but not as frequently as they would like do due their outrageous pricing. read more

Jersey Mike's Subs - Front counter - Sandwiches Near Me - Spring, Texas

See all

Great and fresh food all the time made to order Great customer service by the staff Good and quiet ambiance read more

The customer service at this location is always amazing. I came in last night after ordering my food online, there was a miscommunication and I received it with no bread. When I came in everything was re-made and I left with what I wanted and a smile. It sucked to drive up there after ordering through delivery, but in the end I'm happy. The young man who assisted me is definitely a superstar and does his job well. Thanks again. read more

My coworker recommended we give this place a try and we've been returning weekly. All of the team members are warm and welcoming which makes this location very easy to visit time and time again. When I feel like having a hot sandwich, I get the Big Kahuna. Houston has been scorching lately so I've been having the cold Turkey & Swiss. Both of those sandwiches are second to none in their own special way (add the toppings to please your pallet). There always seems to be a cool crowd of customers with high spirits. The crowd also makes it a good place to sit and enjoy your food. The register wasn't playing nice during my last visit so the manager gave us our food for free as opposed to waiting on the register to act right. Needless to say, I'll be back! read more

Jersey Mike's Subs - #56 Big Kahuna Cheese Steak - Sandwiches Near Me - Spring, Texas

Had the BLT. No lettuce burnt bacon. So it made the sandwich not taste really good. Wonder if there are better sandwiches

Today's Tip: Go to Jersey Mike's, ask for a free sub card and get the steak sub!!!!! But only ask for a free card IF YOU HAVEN'T TASTED THE STEAK SUB BEFORE. It is I give it a 10 out 10 and I definitely recommend! The bread was soft, and the meat to bread ratio was good. I'm not a big meat eater so if you are, consider adding extra meat. The customer service was great. I also wanted to add that I don't drink a lot of soda BUT today I had a vanilla soda they have their at the restaurant. LISTEN TO ME...IT WAS GOODT! (I meant to add the T for emphasis) If you like root beer, it's a lighter and smoother taste. I enjoyed at all. Simple, yet filling! read more

Jersey Mike's Subs - Steak sandwich as is with added mayo. - Sandwiches Near Me - Spring, Texas

See all

This is the best Jersey Mike's I have been to. The customer service is absolutely amazing. The store is always clean, and the food is fresh.

I can't resist the roast beef sandwich here it is so good! But the service is even better if you can believe that. Always greeted with a smile and courtesy. I do not know of hardly any restaurant that can compare with their service. read more

Everything was great nice happy greeting and nice happy fellas working really hard and fast to get everybody taken care of order was perfect and tasted great Wish more places were like this one read more

i ordered sandwiches inside and online and I didn't receive any of the condiments that I asked for and then I ordered a hot sub asked for pickles and banana peppers never received them. The young lady on the register was nice but never switched the gloves after adjusting her hat and touching the register it was absolutely disgusting especially considering how many sandwiches I ordered and how expensive it could be. I didn't even eat my sandwich which was a waste of money. I love jersey mikes but this location was horrible and i honestly would like the GM number I want a refund ! read more

Some of the most friendly staff you'll encounter and very welcoming. You're greeted every time and staff look like they enjoy working at this location. read more

Thank you, Thomas, Kirsten, and the Jersey Mike's lunch shift team! Our volleyball team was in need of lunch during a tournament and this amazing crew got us out of a bind! We were in need of a place who does school invoicing for meals and 7 other places told us "no way", but thanks to Thomas' hospitality, we got our kids fed! Great food! Great people! Great place! Mike's way, everyday! Thanks, Jersey Mike's! We love you, Thomas and Kirsten! Love, Waller Volleyball! read more

Jersey Mike's Subs - Sandwiches Near Me - Spring, Texas

Specifically this location: 1. Friendly folks 2. This place is between many businesses in a strip mall 3. Was told happy birthday by the very friendly worker 4. Was given suggestions on what to get 5. You can earn free subs and if you join the email club, you get a free sub and drink on your birthday. Adaptation from my other review of another location: By now, you know how I am about chain restaurants of any sort! I will give you the bare bones review: 1. Fresh subs but high prices. 2. Frugal side will not allow a 4 star rating despite the subs being really fresh 3. This actually was a birthday freebie, so that made this experience great. 4. They have a frequent eater reward program and free birthday meal...not sandwich, free birthday meal. Darn it, 4 stars. The food is so fresh and they truly reward you for being a customer. You see them slicing the meat in front you! This truly is fresh eating. The staff is great at this location, which validates the 4th star as well. read more

Staff is really friendly as well as urgent. You are greeted when you walk in and the line moves quick. Highly recommend if you are on the rush and want something good read more

I've been to this JMs maybe 4 or 5 times and it has let me down every time. From the hard bread to missing my custom items that I ordered every single time. Today is the final straw for me. Please see the photos. In my opinion, they speak for themselves. read more

Jersey Mike's Subs - Receipt - Sandwiches Near Me - Spring, Texas

See all

Some of my friends have been telling me to try Jersey Mike's for a while, I will say the service is fantastic. The sandwich is just about as good as any other place though, way better than subway and on par with firehouse, I wish the Philly cheesesteak came with a sauce on it because it was a little dry, other than that, can't complain. read more

Terrible service .. Long waits every time, Staff has no sense of Urgency.. When this store is busy, there is usually one employee overwhemed,while two other employees jus stand around looking clueless! read more

I normally really enjoy this Jersey Mike's and would give it a 4 or 5 stars. I have enjoyed their #17 before. It was cooked well with melted cheese and fresh bread. This time was unfortunate. The bread was crunchy and not fresh, the cheese was not melted and slapped on cold, and they just handed it to me without asking if I wanted any add one such as Mayo, etc. I guess I am just lucky they cooked the meat. Super disappointed. read more

Jersey Mike's Subs - #17 Mike's Famous Philly - Sandwiches Near Me - Spring, Texas

Theses guys are fantastic, great service and super friendly!! All the bosses are a++ for cultivating a great environment!!

JM's is my go to spot for a great hot sub! I love the California chicken cheesesteak and the bacon ranch chicken subs! Now they have the portobello cheesesteak and my vegetarian wife can finally get a taste of what i have raved about! This location is very clean and the staff is nice a always make your order correctly! Dang it! Now I want a cheesesteak! read more

The food was great the people that we're working are so nice and very polite. When I got in there it was very busy I thought is was going to take a long time but it was very quick. read more

I had the chicken Philly, chicken tasted kind of weird but it was kind of edible, wouldn't order that again. But the bread was perfect'

The staff was working on a large catering order and despite the fact that there were 4 people working they were not able to figure out to serve the people in the shop because they were ALL working on the catering order. We just continued to wait while customers piled up in the shop. Really poor organization and management. Restroom was filthy. Really unfortunate as we frequent another Jersey Mikes frequently and our experience is polar opposite. read more

My second time here and for the second time they are very slow. They take their time . They need to add one person by the grill , one by the register and two taking care of making the sandwiches. Bad managment read more

First time having Jersey Mike's and it was DELICIOUS!!!!!!! I ordered on line and it was ready when I got there. Everything was correct, fresh and soooooooo good. It is on the expensive side for sandwiches but well worth it. It is the BEST sandwich I have ever had. Definitely my new favorite place for a sub. I used to frequent Jimmy Johns but I will forever go to Jersey Mike's from now on. Sorry no pic because I gobbled down my meal before I thought about writing a review LOL :) read more

Two-star service and five-star subs. I ordered the #8 and stated I wanted almost everything, but no onions. My sandwich was made by a girl who asked the manager for more turkey. He said, "how much you have left?" She held up the last piece of what she had available from behind the counter and he yelled over to another employee to open another turkey for her. She added the rest of meat without incident and handed it over to the next employee. Again I was asked what all I wanted on the sandwich. (This always irritates me...) The sub was good, but I'm not sure I'll be back anytime soon. I read after I paid for my food about the "Shore Points" card, their loyalty program. It wasn't offered to me, but was still able to get one after eating. There were six workers behind the counter; only one greeted me upon entering the restaurant. The two girls who made my sandwich were nice enough...asked if this was my first time here. Everyone else, including the manager here this evening, looked like they had no clue what they were doing. I suppose they're in training or something, but at this rate...customers will be turned off before giving them a chance. There are plenty other sub shops to offer my business. I regret even adding them to Yelp. read more

Jersey Mike's Subs - Pay here; order over there. - Sandwiches Near Me - Spring, Texas

See all

Come early if you want watermelon tea... 2.5 hrs til close and they wouldn't brew anymore. He said it would be a waste :/ It's good, too. This was my first time here. I noticed a lot of employees behind the counter but no one looking like they knew what was going on. Finally when I found out who to order from, the guy asks me what kind of bread I'd like. I asked what my options were and he just repeated the question. Finally he got it and said "white or wheat". Ok, wheat. I ordered the hot chipotle philly. It was GOOD!! I was very happy with the sandwich. After I checked out I noticed sitting on the counter the "sub club card" that no one told me about or offered me to sign up. Well that kinda sucks. With this card you can earn free subs! At the drink station I usually get un-sweet tea, but they had a watermelon tea and it was good! I was happy about the drink,. While eating I noticed two people (one being the manager) at the drink station refreshing and straightening around, I figured they would refresh the tea since it was low...but when I went back for a refill it was almost out. I asked the manager, Dallas, if I could get more tea since this just ran out, but instead he asks, "What time is it?" I repeat back, "What time is it??" he says "yea, what time is it?" I said, 6:50pm. He says then he wasn't going to make anymore tea because it will be a waste. I asked what time did they close thinking it must be in like 10 minutes. . . he says 9pm!! Ummm, ok. Sooooooo disappointed. I later asked his name (Dallas) and told him no one offered me the sub club card. He tells me that all of his cashiers are instructed to ask the people checking out to sign up for the sub club. (Funny he was standing RIGHT THERE when we checked out as he was obviously training these kids). I told him no one did. He then says, "it says right on the register screen to ask so that they don't forget". I again tell him, "well no one did." Then he tells me he goes to other locations and surprised that other cashiers still aren't asking everybody....(like his employees. . .) Finally he offers to look up my transaction to go back and add my points to a new sub club. YAY! Yes, finally information I care to hear. So I did get the card. Ugh, the whole experience here was NOT GREAT. No customer service from anyone or in the training so can't imagine it will get any better if this is the manager's attitude. BUT, the food was GREAT! I will most likely go back but just to go and no drink. The watermelon tea was good, too. read more

Jersey Mike's Subs - Chipotle Philly on wheat. - Sandwiches Near Me - Spring, Texas

Delicious 15inch California club Sub for 14 bucks. Big enough to share. The service was great and could tell the cashier took pride in their business! The bread was deliciously soft and the Turkey was very soft and juciy. Also includes avocado and bacon. read more

Jersey Mike's Subs - Sandwiches Near Me - Spring, Texas

Double charged my card for a simple meal. Now I'm required to cancel my card, etc to dispute. Keep your distance from this one. This is my 3rd problem from this location. read more

I ordered a Philly full sub! From this place with extra meat and extra bacon and cheese over 20 bucks worth of a sub and they messed it up even after I told them I didn't want no onions on my sub! I get home and find out they didn't take them out I don't not recommend this place go else where with your money this is my second time this happened to me! First time I understand but a second! No thank you! They didn't even give me a refund! They told me I had to go back n they would give my sub! So I would have to waste more of my time to drive back n wait for a sub! DO NOT come here! read more

Brenda last night on 9/08/22 was absolutely outstanding even with all the orders being presented to her and being by herself. She worked very hard and efficient and the sandwiches were perfect. We need more Brenda's in the world. She had a smile on her face the whole time and was professional. Jersey mikes should be honored to have her working there. read more

Walked into the deli and was greeted with extremely loud music. I asked if they could turn the music down a little, and the employee stated that she wasn't able to. As they were making the sandwiches, another employee was cleaning behind the glass by the ingredients. Rather than spraying the towel with the glass cleaner, he sprayed the glass directly, without any of the ingredients being covered. The same employee cleaned the counter with a towel and then proceeded to make someone's sandwich, without changing his gloves. The gloves were used to clean the counter, and they were dunked into the sanitizer bucket. Luckily, he changed his gloves before he got to our sandwiches. The top of our breads (wheat and white) were switched onto the wrong sandwich, so I had to ask for new bread to put on our sandwiches. I had to scrape my bacon off the wrong bread with my fingers to put onto the correct bread. The women's restroom was also out of paper towels. Jersey Mikes needs to hire a store manager that is above the age of 21 years old and have some experience in order to keep the restaurant clean and maintained properly. Sandwich making 101 is at least to keep track of which bread is supposed to go on what sandwich. Also, when there is a line of customers, their first priority should be making the sandwiches and not completing other tasks while the guests are standing there waiting. Overall, the sandwiches were good, but not worth $10 per sandwich (for a 6 inch-with no chips or drink included). read more

My experience with my favorite Jersey Mike's store in 2920 in Spring Tx is amazing everybody is professional and friendly and remind you of their fabulous sugar cookies and very kind to Veterans and let you know when double point days are and please get the app because points are big in that area So everybody 2920 at the Spring Store should get a raise keep up the great job thanks Red and Ms Nell read more

Happy subs. It was good and customer service was excellent. The restaurant is very clean and the service is fast

I've been here 3 times now and always have gotten great customer service place is very clean too. Hands down best subs I have ever gotten. Will be a regular customer from now on. The number 17 regular Philly and number 56 the big kahuna cheese steak subs are out of this world good and the number 13 is top notch. read more